Buskins Women's Clothing

Hi [redacted] ,Your refund was sent from our Buskins siteHowever, since you opened a claim with PayPal, PayPal will not allow us to release the charge as it is being heldIn order for the refund to go through on the PayPal side, you will need to close your claimOtherwise, it does not allow us to refund in PayPal as it holds the charge

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 5, 2015/04/22) */ [redacted] joined a competing company and then posted in our personal company groups bashing the company, admin directly and then proceeded to use our company groups along with a few of her fellow recruits to spam the group and collect affiliates from our business to join hersThis is a direct violation of business terms and ethics in general She was notified she was removed an affiliate for soliciting in our company groupsWe had many emails appealed at the poor business ethics used on [redacted] part As no longer being an affiliate of the company, she is no longer privileged to an affiliate discount [redacted] was contacted advising that payment for the remaining amount must be Made if would still like her order shipped otherwise we would need to cancel the order [redacted] can make the additional payment or we can cancel and refund payment Just as any employee discount works, you cannot receive a discount after termination [redacted] attempted to publicly defame the character of a volunteer admin publiclyAlong with recruiting direct to our affiliatesOur support in regards to anything emailed to us has been handled professionally

Hi [redacted] ,In your initial complaint you stated that you would like a refundWe had absolutely no problem with thisAll we asked is that you fill out the proper form and return the leggings for us to process your refundThere is nothing else we can do if we do not receive that product back

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11951545, and find that this resolution is satisfactory to me.Yes it is for those mentioned in your response that I would like a refundCross- order#***Tinsel Town- order#***

I am rejecting this response because:
I withdrew complaint from paypal and only did that when I was ignored by BuskinsComplaint from PayPal was withdrawn anticipating $fee being returned due to the incorrect statement from your CEO

I am rejecting this response because: This has already been addressedI gave the stupid leggings to the Goodwill because I am not paying return shipping on something that only cost me $to begin withBy the time the transaction is over with I will still be out moneyOn top of that the issue was that every time I attempted to contact the company they did not respond and it was within the day timeframe as I have proof via emailsI don't have time to play games with companies that are ridiculousI will never shop from them again

Hi ***, I am seeing in our support notes made on your order that your payment for the difference was received and your plus leggings were shipped on 5/12/I then see that the leggings you sent back were not received until 6/19/Is there still an issue with your order and the items
received? It shows corrected on my end but, if you are still having issues, please contact me at affiliates@*** and I will personally take care of this for you*** ***

Hi ***,I spoke with you on 8/and let you know that your order was refundedYou had an account already created under an affiliateTherefore, when ordering through your account email, it would automatically credit the affiliate whom you signed up underYou were made aware of this when first
emailed.If you need additional assistance, feel free to respond back to the email sent to youMy email, if needed again, is *** ***Affiliate Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 5, 2015/04/22) */
*** *** joined a competing company and then posted in our personal company groups bashing the company, admin directly and then proceeded to use our company groups along with a few of her fellow recruits to spam the group and collect
affiliates from our business to join hersThis is a direct violation of business terms and ethics in general
She was notified she was removed an affiliate for soliciting in our company groupsWe had many emails appealed at the poor business ethics used on *** *** part
As no longer being an affiliate of the company, she is no longer privileged to an affiliate discount*** was contacted advising that payment for the remaining amount must be Made if would still like her order shipped otherwise we would need to cancel the order
*** can make the additional payment or we can cancel and refund payment
Just as any employee discount works, you cannot receive a discount after termination
*** *** attempted to publicly defame the character of a volunteer admin publiclyAlong with recruiting direct to our affiliatesOur support in regards to anything emailed to us has been handled professionally

I am rejecting this response because:
After I was assured several times the refund would not be an issue by several buskins email address, again no valid phone number, I was advised it would be refunded in a timely matter, regardless of an affiliates package or notOnce I was "assured" by CEO it would be refunded NO LATER then friday, come Friday it was not refunded until late afternoon causing my account to go below its set amount, because of the promise from the company I trustedI expect the reimbursement of my banks $overdraft charge. I can accept this via paypal (***) and will transfer to my bank myself or via check ** *** *** *** ** ***. Thank you in advance for settling quickly so I can remove complaints. *** ***

Hi ***,Your refund was sent from our Buskins siteHowever, since you opened a claim with PayPal, PayPal will not allow us to release the charge as it is being heldIn order for the refund to go through on the PayPal side, you will need to close your claimOtherwise, it does not allow us to refund in PayPal as it holds the charge

Hi ***,In your initial complaint you stated that you would like a refundWe had absolutely no problem with thisAll we asked is that you fill out the proper form and return the leggings for us to process your refundThere is nothing else we can do if we do not receive that product back

This customer, *** ***'s Refund was completed on 11/15/for her Order #We have responded back to her first email on 10/22/She was credited into her Store E-Wallet on 11/15/and she has used her credit on 11/17/for her Order #24746. Sorry for the delay, we are
experiencing a very High Volume for the Holiday Season https://www.mybuskins.com/policies/return-policy/ Thank you!!

I would like to send your refundJust to be clear, is it your Adult cross and Tinsletown you would like to return? Just those two, correct?

Hi ***,I am showing both your orders were deliveredYour order #was delivered on May 15th at 2:44pm The tracking number for this order is 9***Your order #was delivered on July 27th at 4:10pmThe tracking number for this order is 9***
They both show delivered by your front door/porchIf you have any further questions, please feel free to reach out to me*** ***[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12351686, and find that this resolution is satisfactory to me. I finally received the refund after they again lied about PayPal only holding a charge and not really taking it from my account. Even after I sent copies of my account showing both charges they still said I wasn't charged twice, unbelievable. Thank you for your help. ***

Initial Business Response /* (1000, 5, 2015/11/23) */
Here at Buskins we have a standard return policyWe only exchange items that are not worn or washedThe item's also have to have the original Buskins tag still attached to the article of clothingWe urge all of our affiliates and customers to
check out the order contents and the go over each item, to see if any defect was missedWe have a team of quality control specialist who go over each item and inspect every seam, pattern and detail of the legging before shipping the orderWe send our leggings out in new condition and ask if the customer is not satisfied or has a defective product to return the item in the new condition it was receivedOnce the product has been worn, washed and the tag has been removed the product is now considered non returnable
Initial Consumer Rebuttal /* (3000, 7, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How could I have possibly noticed that the material was messed up in that manor before wearing them? What is wrong with your company?

Hello,Order was cancelled and refunded on 11/9/