Buskins Women's Clothing

It is unfortunate that you are not satisfied with your refund. I would like to add that you disputed the charge and marked it as unauthorized in PayPal; this is not true. You placed an order with us and then emailed me to have a non-refundable item cancelledAgain, we cancelled it as a courtesyThe refund took longer than most refunds because of the fact that we do not normally refund enrollment kitsYou were made aware of this via the "Member Policies and Procedures" when you purchased your kitYou also checked off that you had read and agreed to all Policies, Terms, and ConditionsWe are not responsible for the amount of funds you have available when you authorized this purchaseFor all these reason, we will not be sending the amount you are requesting on top of your refundHere is what you agreed to when purchasing your enrollment kitIt is listed in section under "Refund Policy" and states that all Rep activation sales are final:Rep Activation / Rep Hosting Fees are non-refundableIn the event that a shipment does not arrive at the address specified for the order or your order is incomplete, you must report to Customer Service that the product was not receivedWe ask that these reports are made within five (5) business days from the delivery dateAll Sales are FinalNo Exchanges or Returns As soon as your product(s) is/are purchased, it is considered YOUR item, and we are not able to refund or exchange the merchandise

Hello *** ***,We greatly apologize for the delayWe have processed a refund back to your card, this should reflect in your account with in the next hours.Buskins Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11951545, and find that this resolution is satisfactory to me.Yes it is for those mentioned in your response that I would like a refundCross- order#***Tinsel Town- order#***

Hi ***,I have responded to your email sent to ***As I stated to you personally, we do not refund enrollment kitsI cancelled your order as a courtesy since it had not been shipped yetHowever, it is stated in the agreement at checkout (which you checked was
read) that enrollment kits are non-refundableSince they are non-refundable, we have to go in and manually refund this orderOur CEO was already kind enough to refund this for youHowever, we are not responsible for any bank fees you may have incurred in this process as you placed this order with the information listed that it was a non-refundable orderAgain, this was refunded already as a courtesy despite this agreementPlease feel free to email me at *** if you have any further questions

Hello,I am sorry we are experiencing a very high volume of emails and calls at this time due to the holiday season and our new site switchYour return will be processed and I will happily submit a refund as long as they are new with tagsWe are currently using the date of your initial contact t as
your date so you will not miss your windowYour patience is greatly appreciated as we are a small company going through a huge growth spurt and working as quickly and efficiently through each contact as we canIf you do call us please leave a message if no one answers as our receptionists receive currently 100s of calls a day and may be on the other lineThey get back to messages as quickly as possible each dayI am sorry you feel there is any "scam" going on, as that is not the case. Again thank you for your patience in knowing it is holiday season and the busiest time of the year for all retail companies, especially a small business

Hello ***,I see these two orders were placed as a guest which is why you don't see them to place a return requestTo process a return I would still need you to submit the pictures and information requested in previous email below.Can you please provide the order # and email me a photo of the
damage, please include a photo of the tag still attached to the legging.If this item is worn please submit photos of the damage and we will review the damage and make a determination. Looking at the dates of order and the time you sent the first email it is outside of the refund windowIf approved after pictures I can issue a credit or replace the approved returns. You may also see our return policy online at mybuskins.com *We apologize for the delay in response timeWe are currently experiencing very high email and order volume and are working as quickly as possible to get back to everyone. Thank you for ordering with Buskins,?Buskins Shipping Teamwww.MyBuskins.comFacebook.com/MyBuskins *We have tried several times to get in touch with herShe would need to place a return request for two of her orders (*** & ***) per our policyWhich is listed below:Return & Refund PolicyCustomer Service:Email: [email protected]: Monday to Friday, 9:AM to 5:PM (PST)Phone Number: 951-471-4017Here at Buskins, we want you to be 100% satisfied with your purchaseIf you are not happy with your purchase, you can return them to us within days for a refund, minus the initial S&H cost of shipping your order or days for an exchange. All returns must be unworn and unwashed with original tags attached. The shipping costs on the item(s) being returned/exchanged is not covered by Buskins. If you receive a defective item, need to process a return or refund please log into your customer account and submit a return request (Directions below)Log into your customer account at www.mybuskins.comClick My Account at the top of pageClick Completed Orders Find the order you wish to return and click on Return ItemsFill all necessary information in for your return, do not forget to include reason for exchange, return, store credit, refund, etc.If you are requesting an exchange for a damaged item, please email pictures of your items, as well as the pack slip you received inside your package, to [email protected] let our shipping manager know you already submitted a request, and be sure to include your order numberOnce the request is viewed and verified we will find the best option to fix this problemIf you have any questions please email [email protected]*Returns take 3-weeks for processing.*PLEASE NOTE WE ARE EXPERIENCING VERY HIGH SHIPPING VOLUME FOR THE HOLIDAY SEASON.*No returns are accepted without an approved return authorizationAny returns received without authorization or are not in resalable condition or as described in authorization will not be exchanged/refunded and will require shipping cost to be paid to return to customerPlease note enrollment items can not be returned, as these are highly discounted items; used to start your business and sample products. **As far as the other Order (***) She still needs to provide us with pictures of damaged leggings and she hasn't sent them to us yetWe just have to stick to our policyOnce we have received what we need, we would be glad to process her returnPlease let me know if you need anything elseThank you

Initial Business Response /* (1000, 5, 2015/06/02) */
Hello,
The Customer in question was helped by our shipping manager for a week plus of back and forth communicationWe have all the correspondence as wellI also sent her a message after her public defamatory remarks towards me personally in
a FB groupAnd explained to her that her link is not activeWe use affiliate software and no matter which link you type in the format *** will take you to our siteHowever if it is not a registered link, nothing tracks to our systemIn response to my professional explanation to her she responded to me *** *** ***
We initially explained the manufacturer tags are placed before we receive them and it does not cause defect of the itemsIt is simply the way the manufacturer tags them and we have no control over them as we are simply the retailer of the items
This affiliate was removed for going against our return policy and verbally attacking employees of our companyAs a business we reserve the right of the type of people that represent our companyUnfortunately her vulgar attitude and non compliance to policy is what caused her removal
We are sorry she in unhappy with this decision however it is not being reversedAll correspondence can provided as needed
Initial Consumer Rebuttal /* (3000, 7, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As has been typical of my experience with Buskins, the owner's response has some truthful statements but is lacking all of the details
I was in communication with Customer Service and the owner for about a weekI wouldn't call it "help" as it was mainly a disagreement between myself and the owner over what I felt was a quality issue; holes in the leggings from the manufacturer placing the tags in the incorrect location
This is where her response does not address the issues in chronological order
She states that I was removed for violating the return policy and verbally attacking employeesThis is not trueThe return policy states that items need returned in daysBy the time that I received a response from Customer Support, there were only days left and they wouldn't agree to take the items backThe "verbal attack" if that's what you want to call it, took place after I was removed and was only directed at the owner in a Private Message
After getting nowhere with Customer service and the owner, I filed a claim with Paypal and the case was decided in my favorAt this point I was removed as an Affiliate but did not get the courtesy of an e-mail telling me I was removedThe owner claims that filing the claim with Paypal violated the company policy even though it is not written anywhere
The purpose of purchasing the leggings from Buskins is to re-sell themI did not want to sell items that I felt had quality issuesThe owner is correct, she has no control over where the manufacturer places the tagsBut, as the re-seller, she has to take responsibility for quality defects and not pass *** off to her customers
The "public defamatory remarks toward her personally" consist of a Facebook post where I stated "she acted like an immature child"
In summary, I received leggings that I felt had a quality issue, Customer Support took days to respond to my initial complaint, we couldn't agree after several e-mails, I filed a claim with Paypal, I returned the items at my expense and was refunded my money, I was then removed as an Affiliate without any communication because the owner stated that this violated an unwritten policy, and then I then told the owner to go *** herself in a private Message

Initial Business Response /* (1000, 14, 2016/03/01) */
I see that we closed this claim and sent her the appropriate fundsIs this not what your system shows?
Final Consumer Response /* (3000, 9, 2015/07/07) */
***Document Attached***
Before contacting the Revdex.com I did leave a review on the
Buskins Facebook pageWhile the company did not respond to you, they did to me on my reviewAnd the sales girl for them is not even the one I ordered from

Hi ***,I apologize for the late responseI do see our support team credited your order back on 8/16/If you need additional assistance, please feel free to reach out to me at ***Thank you for your patience.*** ***Affiliate Manager