Crown Dodge Chrysler Jeep and RAM runs a CAR Fax report on every used vehicle we take in on trade and or purchaseAt the time of this sale to MrReed, the car fax showed no accidents had been reportedMrReed is welcome to come to the Dealership and we would gladly take his vehicle back as a trade in on another vehicle
Per our agreement check was to be deposited on 11/14/Please have customer contact me as I have tried to call herNo voice mail available[redacted] ###-###-####
I brought my Toyota Camry in and traded it for a Dodge Journey, the salesman said they would pay me for the trade in and use rebates to eat up the negative equityAll was going well until two weeks later they asked for my pay stubs, after I provided them my stubs the salesman I had always dealt with said he would make sure everything went through fine, I heard nothing until two weeks later when I got a v/m demanding the car back on the lot by pm, whoever it was that called me was flat out mean and yelled at me the entire time as if I was trying to steal their vehicleThe sales manager Aris said that their controller Dan [redacted] would probably be able to make this right since I was behind in payments on the Toyota Camry I had to take possession back of, he assured me that customer satisfaction is key at their business, after playing phone tag for a week I get an email that they won't be able to help with the back payments since they are losing money on the Journey, and did not charge me for the month I had the Journey,I came in as a return customer and was approved to drive the car off the lot, if they need to change their approval system then do it but don't allow a customer to go into debt because of it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10780380, and find that this resolution is acceptable Regards, J*** [redacted]
Hi I received the response you received from the dealershipWhile I no longer have the truck, what the didn't tell you is that they didn't "Replace" the truckWe were finally able to speak to the sales Manager and worked a deal to trade the broken Durango for a new one with the options we had wanted but we had to give another $3k down paymentSo to say they replaced the vehicle is incorrectThey allowed us to trade it in and it cost is additional down parent to do so We weighed the options to litigate vsjust get out of the vehicleEither way we would be taking the hitThe sales Mgradmitted that somee of the sales people were not educated on the new model oprrations mis-informed as to what options were offered on the new models and what could and could not be done Thank you, [redacted] Complaint: I am rejecting this response because: Regards, [redacted] **
I have spoke to Mr***, via telephone and have stated the factsAs stated before, when the vehicle was sold to Mr [redacted] Crown Dodge Chrysler Jeep and RAM ran a CAR FAX the report showed no accidentsWe gladly take the vehicle in trade
Complaint: I am rejecting this response as we are still in discussions and I am waiting to hear back from a representative of Crown Dodge I spoke with this representative on Tuesday Sep The majority of our conversation was focused on my clarifying the issue surrounding the bumper-to-bumper warranty Specifically, I explained that the reversal of the ~$2,warranty charge from my sales contract did not address my issue as the crux of the issue is that the agreed upon selling price of the vehicle was WITH the extended warranty included (i.e., no additional charge for the extended warranty) I encouraged the representative to speak directly with the other employees at Crown Dodge that were involved in the transaction and are fully aware and informed of the substance of my complaint As it stands right now, Crown Dodge has agreed to fulfill of the items promised as part of my purchase: (i) reimbursement for three (3) tanks of gas and (ii) to satisfy the years of extended care maintenance service they have agreed to four (4) years of extended care service since apparently the service can only be provided in two year increments The Crown Dodge representative said now that she better understands the third (and most important) issue (i.e., bumper-to-bumper warranty), she will discuss with her colleagues and revert back I waited until today to file my response as I was told that she would try to get back to me no later than yesterday (ThursSep17) I understand and appreciate that she is handling many other matters and therefore do not fault the delay but rather wanted to make sure this complaint remains unresolved and was not closed due to my lack of response Regards, B [redacted]
Customer has filed a case with Chrysler Corp. as he has stated he has a case number. The correct number for Chrysler Customer Service is ###-###-####. They will be ale to update him on his case.If I can help the customer my direct line here at Crown Dodge Chrysler Jeep and RAM is ###-###-####... Terry Vasquez Customer Relations Manager.
Complaint: I am rejecting this response because: We had the agreement with them to hold the check until I went in to pay it in CashI have spoke to the sales man that sold me the( *** )Which he is no longer employed thereHe explained to me that every one know about this Regards, [redacted]
Complaint:
I am rejecting this response because:your service manager is a lier and I cant believe a word he saysHe lied to me about what nissan said about the car and tried to hide the paper work from me if the car is safe to drive why was I told not to drive up any hills or in hot weather Why did your service guy give me a rental when I told him I had to go out of town, becouse he knows the car is not safe or reliablewhy did one of your sales men have to sneak around to get me the paper work from Nissan, it was besouse he new you where lying to me and trying to hide the fact that car has problems Why did your salesman , servicemen come up with the idea of you all buying the car back and selling me a new one then be shady and try to add the price of th nissanBottom line your company sold me a car that should not have been soldYou put me in a unsafe carI find it hard to believe how car car lot would even let someone test drive a car that needed brakesCrown dodge has no sense of concern for the general public its only about getting the moneyI strongly believe your company new the car had tranny problems when you solds me the car not to mention the knowledge that the car needed brakes all the time you let the general public test drive itI just want my money back so I can try and find a safe car to get my family around inI will not respond through this sight again you may call me to set up a time for you to give my money back .
Regards,*** ***
Complaint:
I am rejecting this response as we are still in discussions and I am waiting to hear back from a representative of Crown Dodge I spoke with this representative on Tuesday Sep The majority of our conversation was focused on my clarifying the issue surrounding the bumper-to-bumper warranty Specifically, I explained that the reversal of the ~$2,warranty charge from my sales contract did not address my issue as the crux of the issue is that the agreed upon selling price of the vehicle was WITH the extended warranty included (i.e., no additional charge for the extended warranty) I encouraged the representative to speak directly with the other employees at Crown Dodge that were involved in the transaction and are fully aware and informed of the substance of my complaint
As it stands right now, Crown Dodge has agreed to fulfill of the items promised as part of my purchase: (i) reimbursement for three (3) tanks of gas and (ii) to satisfy the years of extended care maintenance service they have agreed to four (4) years of extended care service since apparently the service can only be provided in two year increments The Crown Dodge representative said now that she better understands the third (and most important) issue (i.e., bumper-to-bumper warranty), she will discuss with her colleagues and revert back I waited until today to file my response as I was told that she would try to get back to me no later than yesterday (ThursSep17) I understand and appreciate that she is handling many other matters and therefore do not fault the delay but rather wanted to make sure this complaint remains unresolved and was not closed due to my lack of response
Regards,
B*** ***
Crown Dodge Chrysler Jeep and RAM would like to first apologize for any inconvenience the Hertz Rental Car problem in billing has caused MrG***Also Crown Dodge has refunded MrG*** payment he made to HertzThis was a horrible error on the side of Hertz Corpand
we again apologize for this inconvenience to our customer
The last service inspection that was done to this vehicle was here at Crown Dodge Chrysler Jeep and RAMWe will reimburse customer for DEF fluid that was purchased and also for a reasonable price on the inspectionThe vehicle is RAM and any repairs that need to be done to this vehicle
will be done under warranty
Customer was provided a rental from 1/17/to 1/23/15...Vehicle has been repaired and picked upCustomer deductible was waivedCrown Dodge Chrysler Jeep and RAM cannot pay Mr*** car payments, that is the responsibility of the customers. His vehicle was repaired under his
extended warranty
Complaint:
I am rejecting this response because: due to the devalued state of the vehicle accepting a lowered price is not an optionUnless crown dodge plans on giving me the true value of the vehicleMaking an hour trip is not worth the time
Regards,
*** ***
Customer has filed a case with Chrysler Corpas he has stated he has a case numberThe correct number for Chrysler Customer Service is ###-###-####They will be ale to update him on his case.If I can help the customer my direct line here at Crown Dodge Chrysler Jeep and RAM is ###-###-####
Terry Vasquez Customer Relations Manager
I am rejecting this
response because: While I understand that problems may be out of their control, whimever the supplier is should be more active in response This is the exact response I have already received every month since April: that the part would be shipped and ready by the mid of the following month We are being taken on a run around of the same events over and over again I simply can not accept the same verbal response and no action nor contact Sorry, this is beyond an inconvenience Thank you.Complaint:
Regards,
C*** ***
Complaint:
I am rejecting this response because:
I contacted MrR*** *** on the 9th of May During this call, I shared with MrB*** the issues I was experiencing with my vehicleHe did not inform me during this call that I needed to have prior authorization from Crown to have my vehicle repaired The rear differential on my vehicle was not opened until later in the week when the parts finally arrivedIn addition, L*** ** *** attempted to contact Crown Chrysler Dodge Jeep RAM Ventura four times after the repair to my vehicle was complete but there was no response from Crown CDJRIn fact, the first time Crown CDJR ever retuned any call to resolve this matter on the 9th of June almost four weeks laterThe reason I authorized the repair and fronted the money at L*** ** *** was because I was on military orders at the time, was already late reporting to my first station, and Crown was unresponsive to any calls after the problem was discovered with my vehicleIn addition, MrB*** said explicitly “any work we perform on this vehicle is covered under warranty for one year at ANY Dodge Dealer.” This statement was affirmed at Larry H MillerTherefore, Crown IS responsible for repairs performed at another Dodge dealership if the work they performed at their service department can be shown to have caused damage to the vehicleI have shown enough evidence to prove this statement and Crown has not specifically refuted any of the evidence I have shown to support this claim
Regards,
W*** ***
Crown Dodge Chrysler Jeep and RAM runs a CAR Fax report on every used vehicle we take in on trade and or purchaseAt the time of this sale to MrReed, the car fax showed no accidents had been reportedMrReed is welcome to come to the Dealership and we would gladly take his vehicle back as a trade in on another vehicle
Per our agreement check was to be deposited on 11/14/Please have customer contact me as I have tried to call herNo voice mail available[redacted] ###-###-####
I brought my Toyota Camry in and traded it for a Dodge Journey, the salesman said they would pay me for the trade in and use rebates to eat up the negative equityAll was going well until two weeks later they asked for my pay stubs, after I provided them my stubs the salesman I had always dealt with said he would make sure everything went through fine, I heard nothing until two weeks later when I got a v/m demanding the car back on the lot by pm, whoever it was that called me was flat out mean and yelled at me the entire time as if I was trying to steal their vehicleThe sales manager Aris said that their controller Dan [redacted] would probably be able to make this right since I was behind in payments on the Toyota Camry I had to take possession back of, he assured me that customer satisfaction is key at their business, after playing phone tag for a week I get an email that they won't be able to help with the back payments since they are losing money on the Journey, and did not charge me for the month I had the Journey,I came in as a return customer and was approved to drive the car off the lot, if they need to change their approval system then do it but don't allow a customer to go into debt because of it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10780380, and find that this resolution is acceptable Regards, J*** [redacted]
Hi I received the response you received from the dealershipWhile I no longer have the truck, what the didn't tell you is that they didn't "Replace" the truckWe were finally able to speak to the sales Manager and worked a deal to trade the broken Durango for a new one with the options we had wanted but we had to give another $3k down paymentSo to say they replaced the vehicle is incorrectThey allowed us to trade it in and it cost is additional down parent to do so We weighed the options to litigate vsjust get out of the vehicleEither way we would be taking the hitThe sales Mgradmitted that somee of the sales people were not educated on the new model oprrations mis-informed as to what options were offered on the new models and what could and could not be done Thank you, [redacted] Complaint: I am rejecting this response because: Regards, [redacted] **
I have spoke to Mr***, via telephone and have stated the factsAs stated before, when the vehicle was sold to Mr [redacted] Crown Dodge Chrysler Jeep and RAM ran a CAR FAX the report showed no accidentsWe gladly take the vehicle in trade
Complaint: I am rejecting this response as we are still in discussions and I am waiting to hear back from a representative of Crown Dodge I spoke with this representative on Tuesday Sep The majority of our conversation was focused on my clarifying the issue surrounding the bumper-to-bumper warranty Specifically, I explained that the reversal of the ~$2,warranty charge from my sales contract did not address my issue as the crux of the issue is that the agreed upon selling price of the vehicle was WITH the extended warranty included (i.e., no additional charge for the extended warranty) I encouraged the representative to speak directly with the other employees at Crown Dodge that were involved in the transaction and are fully aware and informed of the substance of my complaint As it stands right now, Crown Dodge has agreed to fulfill of the items promised as part of my purchase: (i) reimbursement for three (3) tanks of gas and (ii) to satisfy the years of extended care maintenance service they have agreed to four (4) years of extended care service since apparently the service can only be provided in two year increments The Crown Dodge representative said now that she better understands the third (and most important) issue (i.e., bumper-to-bumper warranty), she will discuss with her colleagues and revert back I waited until today to file my response as I was told that she would try to get back to me no later than yesterday (ThursSep17) I understand and appreciate that she is handling many other matters and therefore do not fault the delay but rather wanted to make sure this complaint remains unresolved and was not closed due to my lack of response Regards, B [redacted]
Customer has filed a case with Chrysler Corp. as he has stated he has a case number. The correct number for Chrysler Customer Service is ###-###-####. They will be ale to update him on his case.If I can help the customer my direct line here at Crown Dodge Chrysler Jeep and RAM is ###-###-####... Terry Vasquez Customer Relations Manager.
Complaint: I am rejecting this response because: We had the agreement with them to hold the check until I went in to pay it in CashI have spoke to the sales man that sold me the( *** )Which he is no longer employed thereHe explained to me that every one know about this Regards, [redacted]
Vehicle has been replaced
Complaint:
I am rejecting this response because:your service manager is a lier and I cant believe a word he saysHe lied to me about what nissan said about the car and tried to hide the paper work from me if the car is safe to drive why was I told not to drive up any hills or in hot weather Why did your service guy give me a rental when I told him I had to go out of town, becouse he knows the car is not safe or reliablewhy did one of your sales men have to sneak around to get me the paper work from Nissan, it was besouse he new you where lying to me and trying to hide the fact that car has problems Why did your salesman , servicemen come up with the idea of you all buying the car back and selling me a new one then be shady and try to add the price of th nissanBottom line your company sold me a car that should not have been soldYou put me in a unsafe carI find it hard to believe how car car lot would even let someone test drive a car that needed brakesCrown dodge has no sense of concern for the general public its only about getting the moneyI strongly believe your company new the car had tranny problems when you solds me the car not to mention the knowledge that the car needed brakes all the time you let the general public test drive itI just want my money back so I can try and find a safe car to get my family around inI will not respond through this sight again you may call me to set up a time for you to give my money back .
Regards,*** ***
Complaint:
I am rejecting this response as we are still in discussions and I am waiting to hear back from a representative of Crown Dodge I spoke with this representative on Tuesday Sep The majority of our conversation was focused on my clarifying the issue surrounding the bumper-to-bumper warranty Specifically, I explained that the reversal of the ~$2,warranty charge from my sales contract did not address my issue as the crux of the issue is that the agreed upon selling price of the vehicle was WITH the extended warranty included (i.e., no additional charge for the extended warranty) I encouraged the representative to speak directly with the other employees at Crown Dodge that were involved in the transaction and are fully aware and informed of the substance of my complaint
As it stands right now, Crown Dodge has agreed to fulfill of the items promised as part of my purchase: (i) reimbursement for three (3) tanks of gas and (ii) to satisfy the years of extended care maintenance service they have agreed to four (4) years of extended care service since apparently the service can only be provided in two year increments The Crown Dodge representative said now that she better understands the third (and most important) issue (i.e., bumper-to-bumper warranty), she will discuss with her colleagues and revert back I waited until today to file my response as I was told that she would try to get back to me no later than yesterday (ThursSep17) I understand and appreciate that she is handling many other matters and therefore do not fault the delay but rather wanted to make sure this complaint remains unresolved and was not closed due to my lack of response
Regards,
B*** ***
Crown Dodge Chrysler Jeep and RAM would like to first apologize for any inconvenience the Hertz Rental Car problem in billing has caused MrG***Also Crown Dodge has refunded MrG*** payment he made to HertzThis was a horrible error on the side of Hertz Corpand
we again apologize for this inconvenience to our customer
Please contact me to show proof of fees and we will look into refunding them to youThank you,*** ###-###-####
The last service inspection that was done to this vehicle was here at Crown Dodge Chrysler Jeep and RAMWe will reimburse customer for DEF fluid that was purchased and also for a reasonable price on the inspectionThe vehicle is RAM and any repairs that need to be done to this vehicle
will be done under warranty
Customer was provided a rental from 1/17/to 1/23/15...Vehicle has been repaired and picked upCustomer deductible was waivedCrown Dodge Chrysler Jeep and RAM cannot pay Mr*** car payments, that is the responsibility of the customers. His vehicle was repaired under his
extended warranty
Complaint:
I am rejecting this response because: due to the devalued state of the vehicle accepting a lowered price is not an optionUnless crown dodge plans on giving me the true value of the vehicleMaking an hour trip is not worth the time
Regards,
*** ***
Customer has filed a case with Chrysler Corpas he has stated he has a case numberThe correct number for Chrysler Customer Service is ###-###-####They will be ale to update him on his case.If I can help the customer my direct line here at Crown Dodge Chrysler Jeep and RAM is ###-###-####
Terry Vasquez Customer Relations Manager
I am rejecting this
response because: While I understand that problems may be out of their control, whimever the supplier is should be more active in response This is the exact response I have already received every month since April: that the part would be shipped and ready by the mid of the following month We are being taken on a run around of the same events over and over again I simply can not accept the same verbal response and no action nor contact Sorry, this is beyond an inconvenience Thank you.Complaint:
Regards,
C*** ***
Complaint:
I am rejecting this response because:
I contacted MrR*** *** on the 9th of May During this call, I shared with MrB*** the issues I was experiencing with my vehicleHe did not inform me during this call that I needed to have prior authorization from Crown to have my vehicle repaired The rear differential on my vehicle was not opened until later in the week when the parts finally arrivedIn addition, L*** ** *** attempted to contact Crown Chrysler Dodge Jeep RAM Ventura four times after the repair to my vehicle was complete but there was no response from Crown CDJRIn fact, the first time Crown CDJR ever retuned any call to resolve this matter on the 9th of June almost four weeks laterThe reason I authorized the repair and fronted the money at L*** ** *** was because I was on military orders at the time, was already late reporting to my first station, and Crown was unresponsive to any calls after the problem was discovered with my vehicleIn addition, MrB*** said explicitly “any work we perform on this vehicle is covered under warranty for one year at ANY Dodge Dealer.” This statement was affirmed at Larry H MillerTherefore, Crown IS responsible for repairs performed at another Dodge dealership if the work they performed at their service department can be shown to have caused damage to the vehicleI have shown enough evidence to prove this statement and Crown has not specifically refuted any of the evidence I have shown to support this claim
Regards,
W*** ***