Our goal is to make sure your vehicle gets repairedThe fluids have been changed in the transmissionOur Service Manager says the vehicle is drivableWe have been in contact with Nissan and they have put a rush on the part for us, we will contact you as soon as we hear the part is available
I have spoke to Mr***, via telephone and have stated the factsAs stated before, when the vehicle was sold to Mr*** Crown Dodge Chrysler Jeep and RAM ran a CAR FAX the report showed no accidentsWe gladly take the vehicle in trade
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10780380, and find that this resolution is acceptable
Regards,
J***
***
I brought my Toyota Camry in and traded it for a Dodge Journey, the salesman said they would pay me for the trade in and use rebates to eat up the negative equityAll was going well until two weeks later they asked for my pay stubs, after I provided them my stubs the salesman I had always dealt with said he would make sure everything went through fine, I heard nothing until two weeks later when I got a v/m demanding the car back on the lot by pm, whoever it was that called me was flat out mean and yelled at me the entire time as if I was trying to steal their vehicleThe sales manager Aris said that their controller Dan *** would probably be able to make this right since I was behind in payments on the Toyota Camry I had to take possession back of, he assured me that customer satisfaction is key at their business, after playing phone tag for a week I get an email that they won't be able to help with the back payments since they are losing money on the Journey, and did not charge me for the month I had the Journey,I came in as a return customer and was approved to drive the car off the lot, if they need to change their approval system then do it but don't allow a customer to go into debt because of it
Per our agreement check was to be deposited on 11/14/Please have customer contact me as I have tried to call herNo voice mail available.*** ###-###-####
Hi I received the response you received from the dealershipWhile I no longer have the truck, what the didn't tell you is that they didn't "Replace" the truckWe were finally able to speak to the sales Manager and worked a deal to trade the broken Durango for a
new one with the options we had wanted but we had to give another $3k down paymentSo to say they replaced the vehicle is incorrectThey allowed us to trade it in and it cost is additional down parent to do so We weighed the options to litigate vsjust get out of the vehicleEither way we would be taking the hitThe sales Mgradmitted that somee of the sales people were not educated on the new model oprrations mis-informed as to what options were offered on the new models and what could and could not be done.
Thank you,
*** ***
Complaint:
I am rejecting this response because:
Regards,
*** *** * **
After speaking to our service manager, the only time the Nissan Altima acts up is in a high altitude situationWe have asked the local Nissan Dealer to help us repair this vehicle, which will be under warranty at no cost the customerNissan has put a rush on the part for usThe part
should be in sooner than anticipatedCrown Dodge Chrysler Jeep and RAM will follwith Nissan to track the part and notify customer on it's arrivalThe customer signed a contract with the warranty included in the purchaseCustomer has been put in rentals at no charge to them while the vehicle was here for service
Crown Dodge Chrysler Jeep and RAM runs a CAR Fax report on every used vehicle we take in on trade and or purchaseAt the time of this sale to MrReed, the car fax showed no accidents had been reportedMrReed is welcome to come to the Dealership and we would gladly take his vehicle back as a
trade in on another vehicle
This recall is a Rmodule control recallChrysler has not released the parts to complete this recall as of todayChrysler will actually notify the customer when the part is availableThe dealer will not know this
Complaint:
I am rejecting this response because:
We had the agreement with them to hold the check
until I went in to pay it in CashI have spoke to the sales man that sold me the( *** )Which he is no longer employed thereHe explained to me that every one know about this
Regards,*** ***
Our goal is to make sure your vehicle gets repairedThe fluids have been changed in the transmissionOur Service Manager says the vehicle is drivableWe have been in contact with Nissan and they have put a rush on the part for us, we will contact you as soon as we hear the part is available
Vehicle was brought into our service department. All of Mr*** complaints with this vehicle have been addressedVehicle was released to Mr*** on 01/14/
I have spoke to Mr***, via telephone and have stated the factsAs stated before, when the vehicle was sold to Mr*** Crown Dodge Chrysler Jeep and RAM ran a CAR FAX the report showed no accidentsWe gladly take the vehicle in trade
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10780380, and find that this resolution is acceptable
Regards,
J***
***
I brought my Toyota Camry in and traded it for a Dodge Journey, the salesman said they would pay me for the trade in and use rebates to eat up the negative equityAll was going well until two weeks later they asked for my pay stubs, after I provided them my stubs the salesman I had always dealt with said he would make sure everything went through fine, I heard nothing until two weeks later when I got a v/m demanding the car back on the lot by pm, whoever it was that called me was flat out mean and yelled at me the entire time as if I was trying to steal their vehicleThe sales manager Aris said that their controller Dan *** would probably be able to make this right since I was behind in payments on the Toyota Camry I had to take possession back of, he assured me that customer satisfaction is key at their business, after playing phone tag for a week I get an email that they won't be able to help with the back payments since they are losing money on the Journey, and did not charge me for the month I had the Journey,I came in as a return customer and was approved to drive the car off the lot, if they need to change their approval system then do it but don't allow a customer to go into debt because of it
Per our agreement check was to be deposited on 11/14/Please have customer contact me as I have tried to call herNo voice mail available.*** ###-###-####
Hi I received the response you received from the dealershipWhile I no longer have the truck, what the didn't tell you is that they didn't "Replace" the truckWe were finally able to speak to the sales Manager and worked a deal to trade the broken Durango for a
new one with the options we had wanted but we had to give another $3k down paymentSo to say they replaced the vehicle is incorrectThey allowed us to trade it in and it cost is additional down parent to do so We weighed the options to litigate vsjust get out of the vehicleEither way we would be taking the hitThe sales Mgradmitted that somee of the sales people were not educated on the new model oprrations mis-informed as to what options were offered on the new models and what could and could not be done.
Thank you,
*** ***
Complaint:
I am rejecting this response because:
Regards,
*** *** * **
After speaking to our service manager, the only time the Nissan Altima acts up is in a high altitude situationWe have asked the local Nissan Dealer to help us repair this vehicle, which will be under warranty at no cost the customerNissan has put a rush on the part for usThe part
should be in sooner than anticipatedCrown Dodge Chrysler Jeep and RAM will follwith Nissan to track the part and notify customer on it's arrivalThe customer signed a contract with the warranty included in the purchaseCustomer has been put in rentals at no charge to them while the vehicle was here for service
Crown Dodge Chrysler Jeep and RAM runs a CAR Fax report on every used vehicle we take in on trade and or purchaseAt the time of this sale to MrReed, the car fax showed no accidents had been reportedMrReed is welcome to come to the Dealership and we would gladly take his vehicle back as a
trade in on another vehicle
This recall is a Rmodule control recallChrysler has not released the parts to complete this recall as of todayChrysler will actually notify the customer when the part is availableThe dealer will not know this
Complaint:
I am rejecting this response because:
We had the agreement with them to hold the check
until I went in to pay it in CashI have spoke to the sales man that sold me the( *** )Which he is no longer employed thereHe explained to me that every one know about this
Regards,*** ***