Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I move the tv myselfThey never put the tv in the truckI had placed it in the master bedroom on the floor wrapped in a blanketI Brought this to the attention of the crew member in the master bedroomHe apologized and said it didn't look brokenThe fact that your crew chosed to lie about this issue just demonstrates the fact they want to keep their job vs admit destroying my tv. The hour and a half travel time is still accessive and not acceptableWhat was I going to tell you, not to show up the day of my move? I had to put up with your lateness as I had to move that dayYour unprofessional handling of this issue is now causing me to write a letter to the attorney generalI will file a law suit if necessaryYou are very dishonest.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[While it is correct that you were scheduledto move the large items in the house, the job was incompleteSeveral largeitems were left throughout the home and the items that were moved, were moveincorrectly, and required to be re-movedI have resided in the house over 7years and have accumulated lots of large furnishings to accommodate my needs.The last bedroom consisted of several small boxes, which were being moved by meand other residenceIt was established what actually needed to be moved by thetime your employees startedPaths were made by me and other residence tomake it easier on your employees, at no time were they required to stop whatthey were doing and make a pathwayIt’s nearly impossible for you to know whatroom was available to work, as you were not on site during either visitThere wasmore than enough room to maneuver and the job would have been complete withinanother hour, had your employee, and I say employee, because Phillip was willingto work but his partner had quitAfter hours and 15mins your employee calledit quitsThe other 30mins was spent going over my optionsI was told thatPhillip can request someone else to finish the job with him, but I would haveto pay while we wait and once they get there, the other option was to let themrest and come back tomorrowPhillip also mentioned that a job was scheduledafter mine that he had to call you to cancel because the other guy had quit forthe dayHe said that we were the second residence they moved that day and theyhave been out since 6amWhile I can empathize for the situation, youremployees were in, I should not be penalized because they were expected to workmore than hours that day with no reinforcementsI was told that itwould be 89/hour, but that should have been a base rateHowever, when youremployees arrived I was told it would be $as a minimumThat is absurd, whyshould I have to ante up because your employees were not able to complete thejob same dayThe items that were complained about took minutes to removeand replace in the proper location by one of your counterparts, so three hourswould have been excessiveI also do not believe I should have been charged anadditional service charge and was told that you, Matt B, would be willing workwith me; which is the reason for me leaving the message the same day it happen,and not receiving a call backHowever once I actually got to speak with you,you were more than uncooperative and not willing to compromiseI did not wantthe service again because it was not what we had discussed, and it was made toseem like it was my faultInstead of realizing your employee is the one whocalled it quits, and if it was so cluttered why would they start to removeitems from the room in question because you employee called it quitsHats offto Phillip, he was tired and still willing to follow the job through, yourother employee went and sat in the truckIt wasn't a matter of not having thefunds to give you, it was a matter of principle and the job not being completethe initially so why would I pay an additional $If it had of been 89/hourlike stated I would have been more than happy to let your employees finish thejobAs stated before the job took mins to complete and they even help tothe couches and tables that were placed on top of one another or standing upvertically in the living area, by your employeesThis job was not an issue ofmis-communicationThis job was an issues on incompetency and incomplete workand for that I should be compensated.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
As per attachments we packed and moved [redacted]. Mr. [redacted] was not overcharged. In fact he refused to pay the bill in full. The invoice was sent 4/1/17 for $455.98 Shortly thereafter he submitted a claim form. We have no problem filing the claim after the bill has...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. The contract he references was given to me to sign as his company showed up and was already loading my items onto the truck. 2. When I showed the movers the broken bed frame, they both said that it would be replaced and would not fall under the "insurance" on the contract.3. This was a brand new bed that I am still making payments on. An offer of $60 is a slap in the face to this customer. Regardless of what it's made of, you should replace something of mine that you broke. If I wanted shoddy service, I would have paid my brothers a case of beer to move me. I hired you to do a job. You broke a brand new $600 bed and I want it replaced. I'm physically sick to my stomach that you would treat your customer this way. 4. I am requesting refund of the full price of the bed. I cannot continue sleeping on an unstable bed frame that your company ruined.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I still would not recommend this company based on their responses to requests. Should not have to engage Revdex.com to get action taken.
Regards,
[redacted]
The customer scheduled us to move her large items next doorto her new residence. We were scheduledto arrive sometime after 2pm. Normally a job like this would not take us very long at allbut this job was going to be more time consuming since they had to move thingsout of the...
way just to make a path to get to the furniture and then removeitems from the top of the furniture before it could be moved. There virtually was very little room to workwith the amount of furnishings in the townhome.After 2 hours and 45 minutes working the guys suggested tothe customer that if it was ok with them they could stop for the day and comeback once the customer had a chance to organize things a little and thereforewould take less time finishing the job and the rate would be $10 less per hour. The customer said that was fine with them andthe employees called me to see if I had availability in the schedule which Idid. The employees then collected forthe day and left.When we came back the next day the customer did not want tosign the paperwork that she was going to be charged $89/hr. She told the employees and myself she did nothave the funds to continue with the move so she did not want our services.I will also fax a copy of the contract from services rendered on 3/14/15
In reference to the comment that other agencies have 5 hour or less moves completed for $600 or less. The move we did on 7/1/16 (Friday) was with the same 3 man crew that the customer requested for 3 hours and the total charged was $476.55In reference to the comment that other companies have the customer walk through their moving van inside and out and sign off that their contents were removed; I'm not aware of any companies that allow customers to get inside of their company moving van just from a liability standpoint alone. We don't use a semi like vanlines do; our trucks are straight trucks and customers can look from the rear of the truck and see everything and that it is empty. Also, the customer did also sign off on their contract that customer did receive all of their property.My final offer to resolve any and all claims from [redacted] is to credit back $76.55Regards, Matt B[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. The sofa is a brown leather 3 seater sofa from Ashely Furniture Store. My insurance claim said Value City but that was in correct. The serial number is S417367262 and the model number is MATGBJO. I no longer have the receipt.
Regards,
[redacted]
Yes I would advise you to file a police report for your missing prescription. My employees stated that they know nothing about it and are willing to cooperate in any manner. As far as the claims go I stand by my original response but am willing to waive the remaining balance if that resolves the dispute. However, if it does not resolve the dispute then please submit the balance due and I can submit the claim. Thank you, Matt B[redacted]
Yes the truck was inspected and nothing was left on the truck. We talked with the employees again that moved you and they stated that the only things that they couldn't take were things that were not packed such as lamps.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They offered no resolution. He has simply ignored all claims and has never told me the original was denied until this communication. I will not provide a signed contract to help him or incriminate myself. I would ask him to provide a signed copy of a contract, if he has one.I know exactly who damage the furnishing(I was present the entire time but could not watch three people at once) and they intentionally positioned the items to hide the damage, great practices. The movers know they damage the massage chair because I pointed it out to them and was working on it when they left. They were in a big hurry because Matt had already given them another move for that afternoon. Hurry sign here!
Regards,
[redacted]
[redacted], after speaking to you on 7/11/16 (the 1st day I was notified of the problem) we both had a mutual understanding of the whole situation (so I thought) so I immediately went into action to return the box of dishes to you. You had confirmed with me that you had in fact been texting the driver and not me about the missing box of dishes. You stated in your original complaint "Next I was told they had the dishes and would return them on Monday - July 4, 2016. They never showed up. Then I was told their boss stated they couldn't deliver them until they had a run to where I live. As I continued unpacking my items I had more items missing and realized the box with the dishes were inside of another box of missing items." Originally you thought you were just missing a box of dishes from 6/25/16 until after 7/4/16 It wasn't until after unpacking on 7/4/16 and not finding other personable items that you claimed the box of dishes were inside of another box. As stated by the driver you had been texting and myself and the other helpers- there was only the 1 box of dishes that were left on the truck. The whole 2nd move was given the 5% discount and not just the 1 hour travel charge.Your concerns weren't acknowledged by me because I wasn't aware of any concerns about your move until I received your complaint via Revdex.com. Had you called or texted me or our office as you had done prior to your move then I would have been aware and could have taken care of your concern immediately.I can offer another 5% discount off of the 2nd move if that will resolve this complaint.Matt B[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After speaking with the owner on Monday, July 11, 2016 - he is not accepting and/or understanding the whole issue. 1. I should not have to beg to have my items returned. 2. There was not a problem with my closing - the date was changed. 3. I asked for the same team to return to FINISH the move. 4. I stated to his driver via several text messages that I was missing an entire box which included the dishes. The dishes were inside the total missing box. So how do you have the dishes and not the entire box? Makes no sense. Yes, he did provide me with a claim form to which I have not sent back yet as I am finishing the rest of the unpacking to have all the missing items noted. 5. As the owner had my credit card on file - the owner is not acknowledging my understanding of his crew coming back to finish the 3/4 move. I understood the one hour charge with a 5% discount - I was not told I would be charged for a total of three(3) minimum hours + a $10.00 gas charge. I stated this to his workers after I was given the charge upon them finishing the unload from my garage and asked the lead mover to let the owner know my concerns. The owner did not acknowledge my concerns via text with his workers. As the lead mover stated he was having poor reception with the owner. The owner charged my own file credit card and then mysteriously could not be reached while I continued to voice my concerns to his workers. So to tell me this is resolved when it is not - makes no sense to me. I have tried being nice about the whole situation and apparently the situation is being treated as what is in the best interest of the company and not the best interest of the customer. Especially since it took me contacting the Revdex.com to even get a response. As the owner Matt stated to me 'his team did not inform him of the situation' and therefore the first he heard of it was through the Revdex.com. From my perspective how could that be when his employee is the one who stated the owner would not let him return the dishes (that mysteriously showed up out of the box that was missing) to me until they were on this side of town again. Did I personally speak with the owner regarding this prior to Monday, July 11th about the situation - no. As I assumed his employees were telling him given the response I received per the previous sentence. So NO not resolved.
Regards,
[redacted]
Customer had agreed for us to come back at a later date so she could try to reorganize things so we could work more efficiently in her residence do to the volume of items. We agreed that we would discount our normal 3 hour min service to a 2 hour min However, when our crew arrived the customer stated she did not want our service any longer if we were going to charge her anything. We could not come to an agreement to even charge $89.00 She refused the service and refused to pay the men anything at all for their time and truck/fuel. Matt [redacted] www.busybeemovers.com 317-695-9927
We very much regret this client’s unhappiness with our service. The client was given the 2 man crew for $20 less per hour. Also, there was no problem with the dryer until 4 days after we completed the move. While our contract is a common one in the moving industry (not...
responsible for mechanical failure in appliances) we did send a check for the insured amount because we value her business. When she requested a second check, there was no time to put a stop payment on the first before her negative reviews were posted. We’re hopeful the settlement will assuage her frustration with an unfortunate situation."
This move took place on 10/30/14. The truck had a warning light that came onwhen in route so we switched trucks so as to not take a chance of having aproblem on Mrs. [redacted] move. I kept Mrs.[redacted] informed and she said it was fine. The 1 ½ hr travel time was charged correctly; 1...
hour service charge formoves within Marion county gives us ½ hour each way to get to the customer andback and extra travel for if it’s outside of Marion Co. as discussed previouslywith the customer and also stated on our contract. ...⇄ claims or complaints were made uponcompletion of the move and verified via signature. On 11/22/14 Mrs. [redacted] filed a claim for herflat screen tv. Maximum liability for loss or damage is 60 centsper pound for items claimed as per agreed upon by Mrs. [redacted]. The movers denied ever placing anything on or near the tvand we place the face of the padded tv towards the wall of the truck to protectit from contact with anything. Mrs.[redacted] stated she moved the padded tv and the movers placed a mirror on top ofit and that’s how both were damaged. From my experience(over 25 yrs) hypothetically; an object put on top ofa “padded” object will not chip either object. I apologize that the men did not put your furniture together. We charge by the hour and the men get paid bythe hour and I’m sure there must have been a miscommunication on that otherwiseMrs. [redacted] would have said something to the workers before she signed offsaying otherwise. However, out ofgoodwill I sent a check for $100 which is more than the insured amount.Attached is the copy of the contract. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I still have missing items that I am going through to submit the claim you gave to me - my deep concern with that is the fact the missing dishes were in the same box. So I still don't understand how the dishes show up and the other items don't. 5% off of what I thought was the price of one-hour as opposed to almost four-hours does not make up for it. Removal of the three-hours will resolve it. As I have checked with many other moving agencies and spoke with some of their customers. In doing so, I found several customers who had five hour or less moves completed on a Friday/Saturday and their cost were below $600.00. They also had to walk through the moving van inside and out and sign-off that all of their contents were removed. I was not offered this and may I suggest in the future this be offered to your customers to lessen incidents such as the one I am experiencing. I should have done more research prior to booking - but I went on my Mom's recommendation of your company as she was very impressed with your services 15 years ago.
I am sorry we could not come to a resolution with your acceptance of my final offer to resolve the dispute.You had in fact agreed to inspect for loss or damage upon completion of the move with our company per the contract you signed and although we cannot force you to inspect; you were not denied either.Thank you, Matt B[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I move the tv myselfThey never put the tv in the truckI had placed it in the master bedroom on the floor wrapped in a blanketI Brought this to the attention of the crew member in the master bedroomHe apologized and said it didn't look brokenThe fact that your crew chosed to lie about this issue just demonstrates the fact they want to keep their job vs admit destroying my tv. The hour and a half travel time is still accessive and not acceptableWhat was I going to tell you, not to show up the day of my move? I had to put up with your lateness as I had to move that dayYour unprofessional handling of this issue is now causing me to write a letter to the attorney generalI will file a law suit if necessaryYou are very dishonest.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[While it is correct that you were scheduledto move the large items in the house, the job was incompleteSeveral largeitems were left throughout the home and the items that were moved, were moveincorrectly, and required to be re-movedI have resided in the house over 7years and have accumulated lots of large furnishings to accommodate my needs.The last bedroom consisted of several small boxes, which were being moved by meand other residenceIt was established what actually needed to be moved by thetime your employees startedPaths were made by me and other residence tomake it easier on your employees, at no time were they required to stop whatthey were doing and make a pathwayIt’s nearly impossible for you to know whatroom was available to work, as you were not on site during either visitThere wasmore than enough room to maneuver and the job would have been complete withinanother hour, had your employee, and I say employee, because Phillip was willingto work but his partner had quitAfter hours and 15mins your employee calledit quitsThe other 30mins was spent going over my optionsI was told thatPhillip can request someone else to finish the job with him, but I would haveto pay while we wait and once they get there, the other option was to let themrest and come back tomorrowPhillip also mentioned that a job was scheduledafter mine that he had to call you to cancel because the other guy had quit forthe dayHe said that we were the second residence they moved that day and theyhave been out since 6amWhile I can empathize for the situation, youremployees were in, I should not be penalized because they were expected to workmore than hours that day with no reinforcementsI was told that itwould be 89/hour, but that should have been a base rateHowever, when youremployees arrived I was told it would be $as a minimumThat is absurd, whyshould I have to ante up because your employees were not able to complete thejob same dayThe items that were complained about took minutes to removeand replace in the proper location by one of your counterparts, so three hourswould have been excessiveI also do not believe I should have been charged anadditional service charge and was told that you, Matt B, would be willing workwith me; which is the reason for me leaving the message the same day it happen,and not receiving a call backHowever once I actually got to speak with you,you were more than uncooperative and not willing to compromiseI did not wantthe service again because it was not what we had discussed, and it was made toseem like it was my faultInstead of realizing your employee is the one whocalled it quits, and if it was so cluttered why would they start to removeitems from the room in question because you employee called it quitsHats offto Phillip, he was tired and still willing to follow the job through, yourother employee went and sat in the truckIt wasn't a matter of not having thefunds to give you, it was a matter of principle and the job not being completethe initially so why would I pay an additional $If it had of been 89/hourlike stated I would have been more than happy to let your employees finish thejobAs stated before the job took mins to complete and they even help tothe couches and tables that were placed on top of one another or standing upvertically in the living area, by your employeesThis job was not an issue ofmis-communicationThis job was an issues on incompetency and incomplete workand for that I should be compensated.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
As per attachments we packed and moved [redacted]. Mr. [redacted] was not overcharged. In fact he refused to pay the bill in full. The invoice was sent 4/1/17 for $455.98 Shortly thereafter he submitted a claim form. We have no problem filing the claim after the bill has...
been paid in full.Matt B[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. The contract he references was given to me to sign as his company showed up and was already loading my items onto the truck. 2. When I showed the movers the broken bed frame, they both said that it would be replaced and would not fall under the "insurance" on the contract.3. This was a brand new bed that I am still making payments on. An offer of $60 is a slap in the face to this customer. Regardless of what it's made of, you should replace something of mine that you broke. If I wanted shoddy service, I would have paid my brothers a case of beer to move me. I hired you to do a job. You broke a brand new $600 bed and I want it replaced. I'm physically sick to my stomach that you would treat your customer this way. 4. I am requesting refund of the full price of the bed. I cannot continue sleeping on an unstable bed frame that your company ruined.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I still would not recommend this company based on their responses to requests. Should not have to engage Revdex.com to get action taken.
Regards,
[redacted]
The customer scheduled us to move her large items next doorto her new residence. We were scheduledto arrive sometime after 2pm. Normally a job like this would not take us very long at allbut this job was going to be more time consuming since they had to move thingsout of the...
way just to make a path to get to the furniture and then removeitems from the top of the furniture before it could be moved. There virtually was very little room to workwith the amount of furnishings in the townhome.After 2 hours and 45 minutes working the guys suggested tothe customer that if it was ok with them they could stop for the day and comeback once the customer had a chance to organize things a little and thereforewould take less time finishing the job and the rate would be $10 less per hour. The customer said that was fine with them andthe employees called me to see if I had availability in the schedule which Idid. The employees then collected forthe day and left.When we came back the next day the customer did not want tosign the paperwork that she was going to be charged $89/hr. She told the employees and myself she did nothave the funds to continue with the move so she did not want our services.I will also fax a copy of the contract from services rendered on 3/14/15
In reference to the comment that other agencies have 5 hour or less moves completed for $600 or less. The move we did on 7/1/16 (Friday) was with the same 3 man crew that the customer requested for 3 hours and the total charged was $476.55In reference to the comment that other companies have the customer walk through their moving van inside and out and sign off that their contents were removed; I'm not aware of any companies that allow customers to get inside of their company moving van just from a liability standpoint alone. We don't use a semi like vanlines do; our trucks are straight trucks and customers can look from the rear of the truck and see everything and that it is empty. Also, the customer did also sign off on their contract that customer did receive all of their property.My final offer to resolve any and all claims from [redacted] is to credit back $76.55Regards, Matt B[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. The sofa is a brown leather 3 seater sofa from Ashely Furniture Store. My insurance claim said Value City but that was in correct. The serial number is S417367262 and the model number is MATGBJO. I no longer have the receipt.
Regards,
[redacted]
Yes I would advise you to file a police report for your missing prescription. My employees stated that they know nothing about it and are willing to cooperate in any manner. As far as the claims go I stand by my original response but am willing to waive the remaining balance if that resolves the dispute. However, if it does not resolve the dispute then please submit the balance due and I can submit the claim. Thank you, Matt B[redacted]
Yes the truck was inspected and nothing was left on the truck. We talked with the employees again that moved you and they stated that the only things that they couldn't take were things that were not packed such as lamps.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They offered no resolution. He has simply ignored all claims and has never told me the original was denied until this communication. I will not provide a signed contract to help him or incriminate myself. I would ask him to provide a signed copy of a contract, if he has one.I know exactly who damage the furnishing(I was present the entire time but could not watch three people at once) and they intentionally positioned the items to hide the damage, great practices. The movers know they damage the massage chair because I pointed it out to them and was working on it when they left. They were in a big hurry because Matt had already given them another move for that afternoon. Hurry sign here!
Regards,
[redacted]
[redacted], after speaking to you on 7/11/16 (the 1st day I was notified of the problem) we both had a mutual understanding of the whole situation (so I thought) so I immediately went into action to return the box of dishes to you. You had confirmed with me that you had in fact been texting the driver and not me about the missing box of dishes. You stated in your original complaint "Next I was told they had the dishes and would return them on Monday - July 4, 2016. They never showed up. Then I was told their boss stated they couldn't deliver them until they had a run to where I live. As I continued unpacking my items I had more items missing and realized the box with the dishes were inside of another box of missing items." Originally you thought you were just missing a box of dishes from 6/25/16 until after 7/4/16 It wasn't until after unpacking on 7/4/16 and not finding other personable items that you claimed the box of dishes were inside of another box. As stated by the driver you had been texting and myself and the other helpers- there was only the 1 box of dishes that were left on the truck. The whole 2nd move was given the 5% discount and not just the 1 hour travel charge.Your concerns weren't acknowledged by me because I wasn't aware of any concerns about your move until I received your complaint via Revdex.com. Had you called or texted me or our office as you had done prior to your move then I would have been aware and could have taken care of your concern immediately.I can offer another 5% discount off of the 2nd move if that will resolve this complaint.Matt B[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After speaking with the owner on Monday, July 11, 2016 - he is not accepting and/or understanding the whole issue. 1. I should not have to beg to have my items returned. 2. There was not a problem with my closing - the date was changed. 3. I asked for the same team to return to FINISH the move. 4. I stated to his driver via several text messages that I was missing an entire box which included the dishes. The dishes were inside the total missing box. So how do you have the dishes and not the entire box? Makes no sense. Yes, he did provide me with a claim form to which I have not sent back yet as I am finishing the rest of the unpacking to have all the missing items noted. 5. As the owner had my credit card on file - the owner is not acknowledging my understanding of his crew coming back to finish the 3/4 move. I understood the one hour charge with a 5% discount - I was not told I would be charged for a total of three(3) minimum hours + a $10.00 gas charge. I stated this to his workers after I was given the charge upon them finishing the unload from my garage and asked the lead mover to let the owner know my concerns. The owner did not acknowledge my concerns via text with his workers. As the lead mover stated he was having poor reception with the owner. The owner charged my own file credit card and then mysteriously could not be reached while I continued to voice my concerns to his workers. So to tell me this is resolved when it is not - makes no sense to me. I have tried being nice about the whole situation and apparently the situation is being treated as what is in the best interest of the company and not the best interest of the customer. Especially since it took me contacting the Revdex.com to even get a response. As the owner Matt stated to me 'his team did not inform him of the situation' and therefore the first he heard of it was through the Revdex.com. From my perspective how could that be when his employee is the one who stated the owner would not let him return the dishes (that mysteriously showed up out of the box that was missing) to me until they were on this side of town again. Did I personally speak with the owner regarding this prior to Monday, July 11th about the situation - no. As I assumed his employees were telling him given the response I received per the previous sentence. So NO not resolved.
Regards,
[redacted]
Customer had agreed for us to come back at a later date so she could try to reorganize things so we could work more efficiently in her residence do to the volume of items. We agreed that we would discount our normal 3 hour min service to a 2 hour min However, when our crew arrived the customer stated she did not want our service any longer if we were going to charge her anything. We could not come to an agreement to even charge $89.00 She refused the service and refused to pay the men anything at all for their time and truck/fuel. Matt [redacted] www.busybeemovers.com 317-695-9927
We very much regret this client’s unhappiness with our service. The client was given the 2 man crew for $20 less per hour. Also, there was no problem with the dryer until 4 days after we completed the move. While our contract is a common one in the moving industry (not...
responsible for mechanical failure in appliances) we did send a check for the insured amount because we value her business. When she requested a second check, there was no time to put a stop payment on the first before her negative reviews were posted. We’re hopeful the settlement will assuage her frustration with an unfortunate situation."
This move took place on 10/30/14. The truck had a warning light that came onwhen in route so we switched trucks so as to not take a chance of having aproblem on Mrs. [redacted] move. I kept Mrs.[redacted] informed and she said it was fine. The 1 ½ hr travel time was charged correctly; 1...
hour service charge formoves within Marion county gives us ½ hour each way to get to the customer andback and extra travel for if it’s outside of Marion Co. as discussed previouslywith the customer and also stated on our contract. ...⇄ claims or complaints were made uponcompletion of the move and verified via signature. On 11/22/14 Mrs. [redacted] filed a claim for herflat screen tv. Maximum liability for loss or damage is 60 centsper pound for items claimed as per agreed upon by Mrs. [redacted]. The movers denied ever placing anything on or near the tvand we place the face of the padded tv towards the wall of the truck to protectit from contact with anything. Mrs.[redacted] stated she moved the padded tv and the movers placed a mirror on top ofit and that’s how both were damaged. From my experience(over 25 yrs) hypothetically; an object put on top ofa “padded” object will not chip either object. I apologize that the men did not put your furniture together. We charge by the hour and the men get paid bythe hour and I’m sure there must have been a miscommunication on that otherwiseMrs. [redacted] would have said something to the workers before she signed offsaying otherwise. However, out ofgoodwill I sent a check for $100 which is more than the insured amount.Attached is the copy of the contract. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I still have missing items that I am going through to submit the claim you gave to me - my deep concern with that is the fact the missing dishes were in the same box. So I still don't understand how the dishes show up and the other items don't. 5% off of what I thought was the price of one-hour as opposed to almost four-hours does not make up for it. Removal of the three-hours will resolve it. As I have checked with many other moving agencies and spoke with some of their customers. In doing so, I found several customers who had five hour or less moves completed on a Friday/Saturday and their cost were below $600.00. They also had to walk through the moving van inside and out and sign-off that all of their contents were removed. I was not offered this and may I suggest in the future this be offered to your customers to lessen incidents such as the one I am experiencing. I should have done more research prior to booking - but I went on my Mom's recommendation of your company as she was very impressed with your services 15 years ago.
Regards,
[redacted]
I am sorry we could not come to a resolution with your acceptance of my final offer to resolve the dispute.You had in fact agreed to inspect for loss or damage upon completion of the move with our company per the contract you signed and although we cannot force you to inspect; you were not denied either.Thank you, Matt B[redacted]