Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Good MorningI have reviewed the document's that was sent over to you from Matt B[redacted] with Busy Bee Movers. He sent the same copies that I received for the services with the actual invoice listed as invoice # [redacted] dated 4-1-17. I have never seen this document prior to him sending it to you. Our original estimate was for $1599.75 packing/$1549.00 moving for a total of $3,148.75. Upon finally completing the move late on 3-31-17 around 11:00pm, James ( driver signature on documents) said that the total would be $4,042.95 due to it taking them longer than expected and added packing supplies. I immediately took offense to the attempt for added charges. James called Matt B[redacted] and talked with him, I also talked to Matt and said I was not going to be taken advantage of. My complaint was that we had to supplement some of the packaging supplies because of poor planning on their part. I was also not pleased that it took so long on the 31st to load and unload, seemed like the guys were moving slow? James talked to Matt and James then ask me if I would pay the $3,336.95 and call it even. I said yes just show that we also paid the $250.00 deposit as noted the document dated on 3-31-17.At this time, there was no mention of an invoice because it was the middle of the night. I have a signature from James showing paid on 7-31-17. Why would the dated document from the 31st show a balance due ? James ( MATTS OWN EMPLOYEE) said this happens all the time where they get angry customers because bids are always less than what Matt tries to charge and they hear about it. We did also tip the 3 drivers a total of $200.00 cash between themselves on 30th, we should of probably waited until 31st until they were completed but was trying to do right thing.So there is several items here that reflect Matts intention to over charge and not be honest about his input back to the Revdex.com. I also requested a claim form from Matt after the move, he sent one and there is NO mention of an outstanding balance.* Original estimate on move of $3,148.75 Regards,
[redacted]
Better BBWe did pack and move our garage , patio and outside items. We even sold a few pieces of furniture. We also have away furniture to the movers. Bottom line is that Busy Bee has several times now confused fact based info. The 9-29-17, bid was revised because went back to them when ready to move . The consumer cannot control businesses that bait and hook customers. It's not about the money, it's about the unethical business practice that needs resolved. We moved 6.9 miles and the lack of organization, leadership are among several items that may of created the poor performance and follow up. I have already retained an attorney because BB believes and practices that consumers will just accept their lack of professionalism.
[redacted]Cc: File
My onsite estimate was given on 9/29/2016 At that time I was told that we were not packing and moving everything. The [redacted]'s were going to pack and move some things themselves and some pieces were not going and we would do the rest. My estimate reflected this. The estimate was a non-binding estimate. That means that it's charged by the exact amount of time and materials needed to complete the job. James (long time employee, driver and crew leader on this job) says that nothing was packed or moved prior to them arriving and that is why the final total exceeded the original estimate. James also says Mr. [redacted] statements referring to him signing or saying are untrue.many times customers like to do some of the packing or moving themselves to save money; I get that and respect that. Sometimes I give estimates to pack and move everything and then upon move day we arrive and the customer has packed and moved everything except the heavy furniture. Their final cost was a lot less than the estimate. In reference to submitting a claim; if the balance is paid in full, since replacement value insurance was not purchased the value of the items were insured up to a value of sixty cents per pound per signed contract. Mr. [redacted] knew up front that he did not have a binding estimate or flat rate. Mr. [redacted] knew he was being charged by the hour + materials for his packing and moving job. That is all we are asking for is to be paid for our time and materials Mr. [redacted] received.Regards,Matt B[redacted] Matt B[redacted]
I assure you that you were not scammed me and it was not intentional that we sent a two-man crew instead of a three man crew. That day we had an employee call in sick and since we don't use temporary labor we had to go with the two-man crew and the rate was discounted $20 per hour. If this happened on your previous move then I assure you it was just a coincidence. Either way it does not affect the final price because although it does save a little time using three guys versus two men it costs $20/hr more so with the time saved versus the additional amount it comes out a wash either way for the total in the end. In addition, both employees testify that The customer insisted that the teenagers helped because she wanted to keep it to her budget of $775. We also waived 3% of the bill in order to keep within this budget. Also per our contract that was agreed upon before hand, our insurance does not cover mechanical failure of appliances. This is common in the moving industry since moving companies cannot and do not test them prior to moving to make sure everything is functioning properly before it is moved. Therefore your appliance was not covered for the error code that you received two days after the move when your significant other was hooking it up. However out of goodwill I gave the same amount had it been covered ; the amount came up to $76.20. I sent the check to the address that we moved you to and you had verified. A month later you stated you did receive that check so I had to put a stop payment on that check in which I can show you the transaction if you needed further proof. To further rectify this refund and the receiving off it , I have since credited your credit card ,used for the move, in the amount of $76.20 Thank you, Matt Burkhart www.busybeemovers.com 317-695-9927
Attached are the pictures of the crack in the footboard. It was insured up to a value of 60 cents per pound per agreement on the contract. I believe it is made out of faux wood which wouldn't normally be insured anyway but I was able to put the claim through since I wasn't sure. ...
The customer may try contacting the manufacturer to see if they would warranty it since it would not have cracked had it been made out of solid wood; every company is different but I've seen manufactuers of pressboard or faux wood furniture do that before.Matt
[redacted] contacted us on 6/22/16 via urgent e-mail to schedule a move for 6/25/16 We originally scheduled to move into her new residence but she had a problem with closing and could only move into the garage. She then said she requested the same crew to come back and move her again...
from garage to the house. We gave a 5% discount for 2nd move and fit her into a very tight schedule. Attached are the bill of ladings and e-mails and texts. Both moves had been completed and I had not heard anything from Ms. [redacted] until I called her after receiving this claim. I contacted the driver on her move and she had actually been texting back and forth with the driver and not me about the box that had been left on the truck. I then got the box of dishes and had it returned to her today. I spoke to Ms [redacted] and explained that the 5% discount had been applied and went over the math with her I also showed her the e-mail that I had sent originally before she scheduled that outlined the rates we in fact charged her. She was satisfied with these findings except she thinks there was still another box missing. However, there was only the 1 box of dishes that had been left on the truck. The same box she had originally claimed was missing. I told Ms [redacted] the only thing I could do was to file a claim for the missing box which I did but have yet to receive the form back. Matt B[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Good MorningI have reviewed the document's that was sent over to you from Matt B[redacted] with Busy Bee Movers. He sent the same copies that I received for the services with the actual invoice listed as invoice # [redacted] dated 4-1-17. I have never seen this document prior to him sending it to you. Our original estimate was for $1599.75 packing/$1549.00 moving for a total of $3,148.75. Upon finally completing the move late on 3-31-17 around 11:00pm, James ( driver signature on documents) said that the total would be $4,042.95 due to it taking them longer than expected and added packing supplies. I immediately took offense to the attempt for added charges. James called Matt B[redacted] and talked with him, I also talked to Matt and said I was not going to be taken advantage of. My complaint was that we had to supplement some of the packaging supplies because of poor planning on their part. I was also not pleased that it took so long on the 31st to load and unload, seemed like the guys were moving slow? James talked to Matt and James then ask me if I would pay the $3,336.95 and call it even. I said yes just show that we also paid the $250.00 deposit as noted the document dated on 3-31-17.At this time, there was no mention of an invoice because it was the middle of the night. I have a signature from James showing paid on 7-31-17. Why would the dated document from the 31st show a balance due ? James ( MATTS OWN EMPLOYEE) said this happens all the time where they get angry customers because bids are always less than what Matt tries to charge and they hear about it. We did also tip the 3 drivers a total of $200.00 cash between themselves on 30th, we should of probably waited until 31st until they were completed but was trying to do right thing.So there is several items here that reflect Matts intention to over charge and not be honest about his input back to the Revdex.com. I also requested a claim form from Matt after the move, he sent one and there is NO mention of an outstanding balance.* Original estimate on move of $3,148.75 Regards,
[redacted]
Better BBWe did pack and move our garage , patio and outside items. We even sold a few pieces of furniture. We also have away furniture to the movers. Bottom line is that Busy Bee has several times now confused fact based info. The 9-29-17, bid was revised because went back to them when ready to move . The consumer cannot control businesses that bait and hook customers. It's not about the money, it's about the unethical business practice that needs resolved. We moved 6.9 miles and the lack of organization, leadership are among several items that may of created the poor performance and follow up. I have already retained an attorney because BB believes and practices that consumers will just accept their lack of professionalism.
[redacted]Cc: File
My onsite estimate was given on 9/29/2016 At that time I was told that we were not packing and moving everything. The [redacted]'s were going to pack and move some things themselves and some pieces were not going and we would do the rest. My estimate reflected this. The estimate was a non-binding estimate. That means that it's charged by the exact amount of time and materials needed to complete the job. James (long time employee, driver and crew leader on this job) says that nothing was packed or moved prior to them arriving and that is why the final total exceeded the original estimate. James also says Mr. [redacted] statements referring to him signing or saying are untrue.many times customers like to do some of the packing or moving themselves to save money; I get that and respect that. Sometimes I give estimates to pack and move everything and then upon move day we arrive and the customer has packed and moved everything except the heavy furniture. Their final cost was a lot less than the estimate. In reference to submitting a claim; if the balance is paid in full, since replacement value insurance was not purchased the value of the items were insured up to a value of sixty cents per pound per signed contract. Mr. [redacted] knew up front that he did not have a binding estimate or flat rate. Mr. [redacted] knew he was being charged by the hour + materials for his packing and moving job. That is all we are asking for is to be paid for our time and materials Mr. [redacted] received.Regards,Matt B[redacted] Matt B[redacted]
I assure you that you were not scammed me and it was not intentional that we sent a two-man crew instead of a three man crew. That day we had an employee call in sick and since we don't use temporary labor we had to go with the two-man crew and the rate was discounted $20 per hour. If this happened on your previous move then I assure you it was just a coincidence. Either way it does not affect the final price because although it does save a little time using three guys versus two men it costs $20/hr more so with the time saved versus the additional amount it comes out a wash either way for the total in the end. In addition, both employees testify that The customer insisted that the teenagers helped because she wanted to keep it to her budget of $775. We also waived 3% of the bill in order to keep within this budget. Also per our contract that was agreed upon before hand, our insurance does not cover mechanical failure of appliances. This is common in the moving industry since moving companies cannot and do not test them prior to moving to make sure everything is functioning properly before it is moved. Therefore your appliance was not covered for the error code that you received two days after the move when your significant other was hooking it up. However out of goodwill I gave the same amount had it been covered ; the amount came up to $76.20. I sent the check to the address that we moved you to and you had verified. A month later you stated you did receive that check so I had to put a stop payment on that check in which I can show you the transaction if you needed further proof. To further rectify this refund and the receiving off it , I have since credited your credit card ,used for the move, in the amount of $76.20 Thank you, Matt Burkhart www.busybeemovers.com 317-695-9927
Attached are the pictures of the crack in the footboard. It was insured up to a value of 60 cents per pound per agreement on the contract. I believe it is made out of faux wood which wouldn't normally be insured anyway but I was able to put the claim through since I wasn't sure. ...
The customer may try contacting the manufacturer to see if they would warranty it since it would not have cracked had it been made out of solid wood; every company is different but I've seen manufactuers of pressboard or faux wood furniture do that before.Matt
[redacted] contacted us on 6/22/16 via urgent e-mail to schedule a move for 6/25/16 We originally scheduled to move into her new residence but she had a problem with closing and could only move into the garage. She then said she requested the same crew to come back and move her again...
from garage to the house. We gave a 5% discount for 2nd move and fit her into a very tight schedule. Attached are the bill of ladings and e-mails and texts. Both moves had been completed and I had not heard anything from Ms. [redacted] until I called her after receiving this claim. I contacted the driver on her move and she had actually been texting back and forth with the driver and not me about the box that had been left on the truck. I then got the box of dishes and had it returned to her today. I spoke to Ms [redacted] and explained that the 5% discount had been applied and went over the math with her I also showed her the e-mail that I had sent originally before she scheduled that outlined the rates we in fact charged her. She was satisfied with these findings except she thinks there was still another box missing. However, there was only the 1 box of dishes that had been left on the truck. The same box she had originally claimed was missing. I told Ms [redacted] the only thing I could do was to file a claim for the missing box which I did but have yet to receive the form back. Matt B[redacted]