Butcher and Baker Store

Milagros L [redacted] 1:PM (minutes ago)to me Good Afternoon ***, We are aware of a complaint from [redacted] Id number [redacted] We have tried contacting her, and left her voicemails to resolve her issue We will work to resolve this issuePlease understand that we are a very small company that makes products by handWe’ve now hired the right team and are moving in the right direction to fulfill customer needsPlease if you have any questions or concerns, feel free to contact me Thank you,Millie L [redacted] Executive AssistantButcher and BakerE York Street, suite 233Philadelphia, PA 19125###-###-####

Hello ***,Another customer by the name of [redacted] case # [redacted] Same thing, according to our records we shipped is order to this customer but on USPS website it says it’s not found when we type in the tracking number assigned to him: [redacted] Therefore, we sent him his item, however USPS just lost itWe tried contacting USPS but they no longer can do anything due to it being almost a year old Please let me know if you any more informationThank you,Millie L [redacted] Executive AssistantButcher and BakerMain: (215) 426-

Hello ***, I’m contacting you about [redacted] case # [redacted] According to our records we shipped is order to him but on USPS website it says it’s not found when we type in the tracking number assigned to him: [redacted] Therefore, we sent him his item, however USPS just lost itWe tried contacting USPS but they no longer can do anything due to it being almost a year old Please let me know if you any more informationThank you, Millie L [redacted] Executive Assistant Butcher and BakerMain: ###-###-####

Hello ***, I talked to customer [redacted] case # [redacted] We spoke and I told him that we will be resending his item shortly, he was very much appreciativeDo we need further action to take this complaint out our history? Thank you, Millie L [redacted] Executive AssistantButcher and BakerMain: ###-###-####

Good Morning ***, Contacting you because I left a voicemail to [redacted] case number [redacted] . We are going to be refunding him $17.99 back to him and still send the product he is missing. Please let me know if we need to take further action to close this case. Thank you, Millie L [redacted] Executive Assistant Butcher and BakerMain: ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello ***, The customer by the name of *** *** case number # ***Is saying that we did not resolve his issue of his damage goodWe are glad to contact him and fix his problemHowever, we did not cause the damage on his products USPS did in transitIs there any other steps we need to take so that you can clear this case from our history? Thank you, Millie L***Executive AssistantButcher and BakerMain: ###-###-####

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, Butch and Baker did send me my order #***However, they did not
resolve the issue with the damaged order #***My last attempt to get in touch with them did not receive a response, so I guess this is as good as its going to getThanks you for your advocacy on my behalf
Regards,
*** ***

I placed an order back in July, took my money, sent a bogus shipping confirmation in August, and now contact email doesn't work. Will be filing with the BBB and my bank for fraud.

Good Morning [redacted],
"">
Contacting you because I left a voicemail to [redacted] case number [redacted]We are going to be refunding him $back to him and still send the product he is missingPlease let me know if we need to take further action to close this caseThank you,
Millie L[redacted]
Executive Assistant
Butcher and BakerMain: ###-###-####

Hello [redacted],
" margin: 0in 0in 0.0001pt">Customer by the name of [redacted] case number [redacted], filed a complaint saying they did not receive their orderHowever, according to USPS tracking number [redacted] received her order on 11/12/14. Please let us know if we need further action to close this case.
Thank you,
Millie L[redacted]
Executive Assistant
Butcher and BakerMain: ###-###-####

Placed order on March 4th, received the following email response on March 5th, 2018:
Your order has been shipped.
The items you ordered are on their way to you. Thanks for shopping with us. See you soon!

Sent them an email on March 22nd, 2018 asking for an update, received email response on March 28th:
Your order has been shipped.
The items you ordered are on their way to you. Thanks for shopping with us. See you soon!

Sent another email on April 18th, asking for update on delivery, shipping or tracking information, still no response.

I love their email signature:
Need Assistance? Talk to us.
We'll do everything we can to make sure you love your experience with us.
Email us: [email protected]

This email was sent by Butcher and Baker
https://www.butcherandbaker.com/

Everything except send the items you've paid for. I'll be contacting my credit card company to reverse charges and notify them of apparent fraud.

[redacted] <[redacted]>6:56 PM (14 hours ago)to me Hello,I would like to retract my complaint. I never did receive any communication from the company, but I did receive my ordered product today. [redacted]- sent from my...

[redacted]

Milagros L[redacted]1:00 PM (7 minutes ago)to me Good Afternoon [redacted], We are aware of a complaint from [redacted] [redacted] Id number [redacted]. We have tried contacting her, and left her voicemails to resolve her issue . We will work to resolve this issue. Please...

understand that we are a very small company that makes products by hand. We’ve now hired the right team and are moving in the right direction to fulfill customer needs. Please if you have any questions or concerns, feel free to contact me.  Thank you,Millie L[redacted]Executive AssistantButcher and Baker2424 E York Street, suite 233Philadelphia, PA 19125###-###-####

Hello [redacted], The customer by the name of Robert Stephenson case number [redacted] has already received his order. The tracking number for that order is [redacted] and was delivered on 12/28/14. Please let me know if further action is needed to close this...

case. Thank you, Millie L[redacted]Executive AssistantButcher and BakerMain: ###-###-####

Hello [redacted],Another customer by the name of [redacted] case # [redacted]. Same thing, according to our records we shipped is order to this customer but on USPS website it says it’s not found when we type in the tracking number assigned to him: [redacted] . Therefore, we sent him...

his item, however USPS just lost it. We tried contacting USPS but they no longer can do anything due to it being almost a year old.  Please let me know if you any more information. Thank you,Millie L[redacted]Executive AssistantButcher and BakerMain: (215) 426-0426

Hi [redacted],
 
0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">Customer [redacted] case # [redacted]. I left a voicemail and she has yet to reply. However, we are happy to refund back her money and send another item to her. Just awaiting a confirmation from her to do so. Again, please let me know if we need further action to close this case down.
 
Thank you,
Millie L[redacted]
Executive Assistant
Butcher and BakerMain: ###-###-####

Same story with me as well! Placed order with Butcher and Baker for their custom apron option. This was placed the last week of December. It's now April, no responses to emails and phone # is not accepting calls.

Hello [redacted], I talked to customer [redacted]  case # [redacted].  We spoke and I told him that we will be resending his item shortly, he was very much appreciative. Do we need further action to take this complaint out our history? Thank you, Millie...

L[redacted]Executive AssistantButcher and BakerMain: ###-###-####