Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I do not agreePlease see attached forms and comments Regards, [redacted] ***
To whom this may concern, My name is [redacted] ***, I just spoke with Mrs [redacted] regarding her purchaseI did apologize for the time that this matter has taken, due to the negligence on our part, instead of exchanging the product, I have offered her Money back minus $for the box of T-bone that she ate of the out of and said they were fineMr and Mrs [redacted] will be bringing the meat back for a total of $refund [redacted] ***
To whom this may concern, I was actually surprised that this complaint was actually filed by Mr [redacted] I did speak with Mr [redacted] and explained to him that I was sorry and that the meat might have been to tenderized with a Natural TenderizerI did call Mr [redacted] back to come out and there was no answer, I did leave a message and he called me backWe made a new time and I gave the new product to the sales rep that actually sold him the meat in the beginning, it was my understanding that Josh did take the product and exchange it for himI did just call Mr [redacted] twice today also leaving my cell phone number so that if I am not at the office he can still reach meI will definitely get this taken care of and I will be having a sit down with the sales rep as well; as I do not want anyone representing my business that is not honestI am not making excuses but I do truly apologize for any misunderstanding on my behalfAs soon as I hear from Mr [redacted] I will have someone else take a fresh Dry(No tenderizer added) case of Beef to Mr [redacted] as early as tomorrow Thursday 3rdAgain, I do apologize to Mr [redacted] and would like the opportunity to make this right for him [redacted] ***
To who this may concernMy name is [redacted] ***, Owner of Butcher Shop Food DistributorsThis message is regarding the Refund for the seafood that was purchasedI have issued a FULL Refund to the customer, the customer was paid back $by checkThe sales rep, Ryan H [redacted] that lied to the customer has been let go and is no longer able to represent our companyThank you, [redacted] ***
My name is [redacted] ***, Owner of Butcher Shop Food DistributorsThis message is in response to [redacted] I did speak with this customer and explained that I would happily exchange the product for herI asked her what she had eaten and what she had left, she was was not able to let me knowI asked if she could call me back to let me know what she had left, she replied that she was going out of town and that I needed to call her back on Monday, when I called back, I did not receive any answer [redacted] never did call me to let me know what she had left to exchange or what I needed to exchangeAt this point, [redacted] will need to bring what she has left to my warehouse, the product must still look fresh and not like it had been thawed and re-frozen when she arrives for an exchangeI am in the warehouse Monday - Friday between AM - PM, I look forward to exchanging this product so that she is happy [redacted] Owner Butcher Shop Food Distributors
To whom this may concern, I did speak with [redacted] about her problem on a few different occasionsTo satisfy the customer for any miscommunication that may have occurred, I did refund Ms [redacted] the $that she had requestedI also had someone other than the original person drive hrs away to Ms [redacted] to exchange any items that she was not 100% satisfied withI personally kept in contact with the driver while driving to Lima, Ohio, and then spoke too Ms [redacted] while the driver was their with her to make sure every thing was good and to let her know the refund has been processedI did email her a receipt of this refund transaction [redacted] Owner Butcher Shop Food Distributors
To whom this may concern, This matter is being taken care ofThere was some confusion due to the Thanksgiving and the days the we were openedWe have talked to the customer and was going to go to her house on Tuesday about , that time did not work for her because her son had a doctors appointmentWe are going to the customers residence today to exchange the productSorry for any inconvenience that this has caused [redacted] ***
To whom this may concern, I ( [redacted] ***) have tried to call this customer back regarding the "Free" seafood package, before I received this 2nd notification with no answer or responseNow that I know [redacted] never dropped the seafood package to these customers, I will gladly have the seafood package delivered to the customers at their convenienceAbout the charge and price, not sure why the price is being brought up as the customers signed their receipt, which they sent in to the Revdex.comAs you can see, the price is clearly stated on the Credit card slipAlso, [redacted] is no longer with this company, I did let him go for other reasons, so it will not be Noah delivering the package of meat Please have the customer contact our office to set up a delivery time for their Free package of SeafoodI am in the office Monday-Friday 9:AM - Noon / 7:PM- PMI look forward to making this transaction completeI also apologize for the actions of [redacted] ***, with not bring the package of Seafood backHowever, like I said above, he is No Longer with my comapny [redacted] Butcher Shop Food Distributors Office:###-###-#### Toll Free:###-###-#### email: [redacted]
I have contacted [redacted] about this matter, Butcher Shop Food Distributors is replacing the product that she has left for a different package of steakHowever, when I spoke to Ms [redacted] ***l this morning about what all she had left or the steaks that she had tried, she stated, she ate 1/out of each out of boxes there are full boxes and she Laid out the Burgers to eat today(8-14-14) which I don't understand; considering she was asking for money back and Still Eating the Product; Even Today eating More We will be arriving at her house today at PM , she also stated to me that she would be contacting you (the Revdex.com) and removing this complaint Thank you, [redacted] Owner [redacted]
To whom this may concern,
I just tried to call Erin Henry today 12/2/I had a sales rep ready to bring cases of meat to replace the product that ** *** did not care forI did leave a message and let her know to call me as soon as she gets itI am prepared to have a Rep come to her house with all Fresh meat as promised beforeI can have someone at her house tomorrow Dec 3rd between 1-PM if that would be OK with ** ***, as long as I hear back form her early enoughIf that time is not feasible, then we can get to her house whta time is best for her as long as it's between PM and PM Monday - FridayI do apologize that this matter has not been taken care of quicker*** ***
Cell phone Number ***, This number is good until PM if ** *** calls the office and I am not there
To who this may concern,
My name is *** ***, the Owner of Butcher Shop Food DistributorsI am the one who answered the phone and spoke to Mrs
12px;">*** in the beginningWhen Mrs*** first called, she told me she bought five packages of meat from two guys and they had not received anything since their purchase on December 22nd I told her that this was an very important matter and I found out the guys were *** *** and *** ***, which are representatives of my company, I explained that I would contact them immediately and call her right backAfter talking with *** *** he explained that he had given all the product except for the seafood, which we had just ran out of because of the holiday's; we just got the seafood in as of today Tuesday 6th 2015, and I have Bill of Ladings for proofI told Mr*** to call the customer back (yesterday) to make arrangements on bringing the seafood to them.
When I called back and spoke to Mrs***, I let her know Mr*** gave you all packages and you were just waiting on the seafood, then apparently her husband spoke up and told her they got the other foodBy this time *** *** was speaking to the husband on one line as I was speaking to the wife.
Mrs. *** then started talking about getting overcharged, she stated to me they where suppose to get cases at wholesale pricePrices at wholesale prices are: Steak $299.99, Pork $229.99,Chicken $and Seafood $Mr and Mrs*** purchased cases of Steak ($599.98), Chicken ($199.99), Pork ($229.99), and Seafood ($289.99), which is a Grand Total of $1319.95, the Customer only paid 1097.63; Mr and Mrs *** actually bought the product for $Under the wholesale priceI honestly do not know why Mrs*** got so angry, I did not provoke her in anywayShe started yelling at me then she told me this is Bull*** and hung up on meI did try to call her back and figure out just what happen and she told me never call again and hung the phone back upI called *** *** to figure out what was going on, he WAS SHOCKED, considering he just got off the phone with her husband whom was HAPPY with Every thing, was not disputing the price, who was the one who actually made the purchase while the wife was outside.
I am terribly sorry that she is unhappy but still not sure why, as her husband is fine with every thingAs Mr*** told her husband, he will be bringing him the seafood as owedAgain, sorry it took and an extra week to get the seafood there, but the Holidays slowed every thing down and we never stock up on seafood as it keeps the product fresher*** ** ***
Owner
Butcher Shop Food Distributors
Still not sure what to make of this A guy in a pitruck with the company logo just randomly showed up in our driveway this afternoon He was friendly enough He had a large freezer in the back of his truck and said that with the rain on Saturday, they had a lot of meet to sell We live on a busy road and I'm not sure why we were picked out as a possible customer The meat looked good and was frozen nicely I don't know why we bought it, but we did Then I worry about buying frozen meat out of the back of a pitruck He said his wife was in the truck and she was knitting Just was a strange situation You, of course, want to trust people, but then hate to be made a fool too We haven't cooked anything yet and we did get a brochure for the business I'm glad to see it was on the Revdex.com website I feel a little better now, but wish there were more reviews
To whom this may concern,
This message is regarding a complaint submitted from *** ***Ms*** purchased product from us, she did call and say there was Beef Strips that needed replaced due to the tatsteHowever, she also stated that she liked every thing else;
the steaks and the seafoodNot one time did she ever say anything about the price until nowAbout the customer service, we did set up a time to be thereThe sales Representative, *** *** Srdid in fact go all the way to the customers house and the customer was not home*** *** Sralso called the customer a couple of times and did leave messages*** *** Srstayed in the area, stopping by later that evening leaving a flyer with his name and number for Verification that we did show up; the customer did state that she received a paper.
We have no problem with our guarantee, "If the customer is not happy we will exchange the product for you", but the customer must be home or be available to switch the product outWe can try one more time to exchange the product at the customers residence, however, if for any reason Ms*** is not home, she will have to drive to our office/warehouse at our Fairfield location.
Thank you,
*** ** ***
Owner
Butcher Shop Food Distributors
*** *** ***
*** ***
*** *** ***
*** *** ***
*** *** ***
*** *** Sr
*** ***
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I do not agree. Please see attached forms and comments.
Regards,
[redacted]
To whom this may concern,I just spoke with [redacted] for the first time today, We discussed what was going on. I asked her if she had ever called the Office and stated she had only contacted the sales person on his cell phone. [redacted] stated that she has enjoyed the meat that she...
has received, as well as her husband, that there was just a couple of items that have Marinade on such as Lemon Pepper chicken and Salmon with Teriyakisauce. I told her that if she would have called the office, I could have sent my Customer Service Manager to her home for the switch out. I let [redacted] know that we would be at her too switch out the couple items not wanted on Friday 26th or Monday 29th, which ever time is better for her. She did agree and explained that everything was good and she would reorder again.
[redacted]Revdex.com7/1 - Received telephone call from customer; stated a representative [redacted] fully resolved her complaint this morning and she is satisfied. She desires to have her complaint marked as resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...
complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I am not interested in exchanging product. I will accept a conference call to resolve the issue
Regards,
[redacted]
To whom this may concern,
I was actually surprised that this complaint was actually filed by Mr [redacted]. I did speak with Mr [redacted] and explained to him that I was sorry and that the meat might have been to tenderized with a Natural Tenderizer. I did call Mr [redacted] back to come...
out and there was no answer, I did leave a message and he called me back. We made a new time and I gave the new product to the sales rep that actually sold him the meat in the beginning, it was my understanding that Josh did take the product and exchange it for him.
I did just call Mr. [redacted] twice today also leaving my cell phone number so that if I am not at the office he can still reach me. I will definitely get this taken care of and I will be having a sit down with the sales rep as well; as I do not want anyone representing my business that is not honest. I am not making excuses but I do truly apologize for any misunderstanding on my behalf. As soon as I hear from Mr [redacted] I will have someone else take a fresh Dry(No tenderizer added) case of Beef to Mr [redacted]. as early as tomorrow Thursday 3rd.
Again, I do apologize to Mr [redacted] and would like the opportunity to make this right for him.
[redacted]
To who this may concern.
My name is [redacted], Owner of Butcher Shop Food Distributors. This message is regarding the Refund for the seafood that was purchased. I have issued a FULL Refund to the customer, the customer was paid back $210.00 by check.
The sales...
rep, Ryan H[redacted] that lied to the customer has been let go and is no longer able to represent our company.
Thank you,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I do not agreePlease see attached forms and comments Regards, [redacted] ***
To whom this may concern, My name is [redacted] ***, I just spoke with Mrs [redacted] regarding her purchaseI did apologize for the time that this matter has taken, due to the negligence on our part, instead of exchanging the product, I have offered her Money back minus $for the box of T-bone that she ate of the out of and said they were fineMr and Mrs [redacted] will be bringing the meat back for a total of $refund [redacted] ***
To whom this may concern, I was actually surprised that this complaint was actually filed by Mr [redacted] I did speak with Mr [redacted] and explained to him that I was sorry and that the meat might have been to tenderized with a Natural TenderizerI did call Mr [redacted] back to come out and there was no answer, I did leave a message and he called me backWe made a new time and I gave the new product to the sales rep that actually sold him the meat in the beginning, it was my understanding that Josh did take the product and exchange it for himI did just call Mr [redacted] twice today also leaving my cell phone number so that if I am not at the office he can still reach meI will definitely get this taken care of and I will be having a sit down with the sales rep as well; as I do not want anyone representing my business that is not honestI am not making excuses but I do truly apologize for any misunderstanding on my behalfAs soon as I hear from Mr [redacted] I will have someone else take a fresh Dry(No tenderizer added) case of Beef to Mr [redacted] as early as tomorrow Thursday 3rdAgain, I do apologize to Mr [redacted] and would like the opportunity to make this right for him [redacted] ***
To who this may concernMy name is [redacted] ***, Owner of Butcher Shop Food DistributorsThis message is regarding the Refund for the seafood that was purchasedI have issued a FULL Refund to the customer, the customer was paid back $by checkThe sales rep, Ryan H [redacted] that lied to the customer has been let go and is no longer able to represent our companyThank you, [redacted] ***
My name is [redacted] ***, Owner of Butcher Shop Food DistributorsThis message is in response to [redacted] I did speak with this customer and explained that I would happily exchange the product for herI asked her what she had eaten and what she had left, she was was not able to let me knowI asked if she could call me back to let me know what she had left, she replied that she was going out of town and that I needed to call her back on Monday, when I called back, I did not receive any answer [redacted] never did call me to let me know what she had left to exchange or what I needed to exchangeAt this point, [redacted] will need to bring what she has left to my warehouse, the product must still look fresh and not like it had been thawed and re-frozen when she arrives for an exchangeI am in the warehouse Monday - Friday between AM - PM, I look forward to exchanging this product so that she is happy [redacted] Owner Butcher Shop Food Distributors
To whom this may concern, I did speak with [redacted] about her problem on a few different occasionsTo satisfy the customer for any miscommunication that may have occurred, I did refund Ms [redacted] the $that she had requestedI also had someone other than the original person drive hrs away to Ms [redacted] to exchange any items that she was not 100% satisfied withI personally kept in contact with the driver while driving to Lima, Ohio, and then spoke too Ms [redacted] while the driver was their with her to make sure every thing was good and to let her know the refund has been processedI did email her a receipt of this refund transaction [redacted] Owner Butcher Shop Food Distributors
To whom this may concern, This matter is being taken care ofThere was some confusion due to the Thanksgiving and the days the we were openedWe have talked to the customer and was going to go to her house on Tuesday about , that time did not work for her because her son had a doctors appointmentWe are going to the customers residence today to exchange the productSorry for any inconvenience that this has caused [redacted] ***
To whom this may concern, I ( [redacted] ***) have tried to call this customer back regarding the "Free" seafood package, before I received this 2nd notification with no answer or responseNow that I know [redacted] never dropped the seafood package to these customers, I will gladly have the seafood package delivered to the customers at their convenienceAbout the charge and price, not sure why the price is being brought up as the customers signed their receipt, which they sent in to the Revdex.comAs you can see, the price is clearly stated on the Credit card slipAlso, [redacted] is no longer with this company, I did let him go for other reasons, so it will not be Noah delivering the package of meat Please have the customer contact our office to set up a delivery time for their Free package of SeafoodI am in the office Monday-Friday 9:AM - Noon / 7:PM- PMI look forward to making this transaction completeI also apologize for the actions of [redacted] ***, with not bring the package of Seafood backHowever, like I said above, he is No Longer with my comapny [redacted] Butcher Shop Food Distributors Office:###-###-#### Toll Free:###-###-#### email: [redacted]
I have contacted [redacted] about this matter, Butcher Shop Food Distributors is replacing the product that she has left for a different package of steakHowever, when I spoke to Ms [redacted] ***l this morning about what all she had left or the steaks that she had tried, she stated, she ate 1/out of each out of boxes there are full boxes and she Laid out the Burgers to eat today(8-14-14) which I don't understand; considering she was asking for money back and Still Eating the Product; Even Today eating More We will be arriving at her house today at PM , she also stated to me that she would be contacting you (the Revdex.com) and removing this complaint Thank you, [redacted] Owner [redacted]
To whom this may concern,
I just tried to call Erin Henry today 12/2/I had a sales rep ready to bring cases of meat to replace the product that ** *** did not care forI did leave a message and let her know to call me as soon as she gets itI am prepared to have a Rep come to her house with all Fresh meat as promised beforeI can have someone at her house tomorrow Dec 3rd between 1-PM if that would be OK with ** ***, as long as I hear back form her early enoughIf that time is not feasible, then we can get to her house whta time is best for her as long as it's between PM and PM Monday - FridayI do apologize that this matter has not been taken care of quicker*** ***
Cell phone Number ***, This number is good until PM if ** *** calls the office and I am not there
To who this may concern,
My name is *** ***, the Owner of Butcher Shop Food DistributorsI am the one who answered the phone and spoke to Mrs
12px;">*** in the beginningWhen Mrs*** first called, she told me she bought five packages of meat from two guys and they had not received anything since their purchase on December 22nd I told her that this was an very important matter and I found out the guys were *** *** and *** ***, which are representatives of my company, I explained that I would contact them immediately and call her right backAfter talking with *** *** he explained that he had given all the product except for the seafood, which we had just ran out of because of the holiday's; we just got the seafood in as of today Tuesday 6th 2015, and I have Bill of Ladings for proofI told Mr*** to call the customer back (yesterday) to make arrangements on bringing the seafood to them.
When I called back and spoke to Mrs***, I let her know Mr*** gave you all packages and you were just waiting on the seafood, then apparently her husband spoke up and told her they got the other foodBy this time *** *** was speaking to the husband on one line as I was speaking to the wife.
Mrs. *** then started talking about getting overcharged, she stated to me they where suppose to get cases at wholesale pricePrices at wholesale prices are: Steak $299.99, Pork $229.99,Chicken $and Seafood $Mr and Mrs*** purchased cases of Steak ($599.98), Chicken ($199.99), Pork ($229.99), and Seafood ($289.99), which is a Grand Total of $1319.95, the Customer only paid 1097.63; Mr and Mrs *** actually bought the product for $Under the wholesale priceI honestly do not know why Mrs*** got so angry, I did not provoke her in anywayShe started yelling at me then she told me this is Bull*** and hung up on meI did try to call her back and figure out just what happen and she told me never call again and hung the phone back upI called *** *** to figure out what was going on, he WAS SHOCKED, considering he just got off the phone with her husband whom was HAPPY with Every thing, was not disputing the price, who was the one who actually made the purchase while the wife was outside.
I am terribly sorry that she is unhappy but still not sure why, as her husband is fine with every thingAs Mr*** told her husband, he will be bringing him the seafood as owedAgain, sorry it took and an extra week to get the seafood there, but the Holidays slowed every thing down and we never stock up on seafood as it keeps the product fresher*** ** ***
Owner
Butcher Shop Food Distributors
Per phone call: We will try to set up a conference call for Friday November at 2:to confirm a time to switch product
Still not sure what to make of this A guy in a pitruck with the company logo just randomly showed up in our driveway this afternoon He was friendly enough He had a large freezer in the back of his truck and said that with the rain on Saturday, they had a lot of meet to sell We live on a busy road and I'm not sure why we were picked out as a possible customer The meat looked good and was frozen nicely I don't know why we bought it, but we did Then I worry about buying frozen meat out of the back of a pitruck He said his wife was in the truck and she was knitting Just was a strange situation You, of course, want to trust people, but then hate to be made a fool too We haven't cooked anything yet and we did get a brochure for the business I'm glad to see it was on the Revdex.com website I feel a little better now, but wish there were more reviews
To whom this may concern,
This message is regarding a complaint submitted from *** ***Ms*** purchased product from us, she did call and say there was Beef Strips that needed replaced due to the tatsteHowever, she also stated that she liked every thing else;
the steaks and the seafoodNot one time did she ever say anything about the price until nowAbout the customer service, we did set up a time to be thereThe sales Representative, *** *** Srdid in fact go all the way to the customers house and the customer was not home*** *** Sralso called the customer a couple of times and did leave messages*** *** Srstayed in the area, stopping by later that evening leaving a flyer with his name and number for Verification that we did show up; the customer did state that she received a paper.
We have no problem with our guarantee, "If the customer is not happy we will exchange the product for you", but the customer must be home or be available to switch the product outWe can try one more time to exchange the product at the customers residence, however, if for any reason Ms*** is not home, she will have to drive to our office/warehouse at our Fairfield location.
Thank you,
*** ** ***
Owner
Butcher Shop Food Distributors
*** *** ***
*** ***
*** *** ***
*** *** ***
*** *** ***
*** *** Sr
*** ***
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I do not agree. Please see attached forms and comments.
Regards,
[redacted]
To whom this may concern,I just spoke with [redacted] for the first time today, We discussed what was going on. I asked her if she had ever called the Office and stated she had only contacted the sales person on his cell phone. [redacted] stated that she has enjoyed the meat that she...
has received, as well as her husband, that there was just a couple of items that have Marinade on such as Lemon Pepper chicken and Salmon with Teriyakisauce. I told her that if she would have called the office, I could have sent my Customer Service Manager to her home for the switch out. I let [redacted] know that we would be at her too switch out the couple items not wanted on Friday 26th or Monday 29th, which ever time is better for her. She did agree and explained that everything was good and she would reorder again.
[redacted]Revdex.com7/1 - Received telephone call from customer; stated a representative [redacted] fully resolved her complaint this morning and she is satisfied. She desires to have her complaint marked as resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...
complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I am not interested in exchanging product. I will accept a conference call to resolve the issue
Regards,
[redacted]
To whom this may concern,
I was actually surprised that this complaint was actually filed by Mr [redacted]. I did speak with Mr [redacted] and explained to him that I was sorry and that the meat might have been to tenderized with a Natural Tenderizer. I did call Mr [redacted] back to come...
out and there was no answer, I did leave a message and he called me back. We made a new time and I gave the new product to the sales rep that actually sold him the meat in the beginning, it was my understanding that Josh did take the product and exchange it for him.
I did just call Mr. [redacted] twice today also leaving my cell phone number so that if I am not at the office he can still reach me. I will definitely get this taken care of and I will be having a sit down with the sales rep as well; as I do not want anyone representing my business that is not honest. I am not making excuses but I do truly apologize for any misunderstanding on my behalf. As soon as I hear from Mr [redacted] I will have someone else take a fresh Dry(No tenderizer added) case of Beef to Mr [redacted]. as early as tomorrow Thursday 3rd.
Again, I do apologize to Mr [redacted] and would like the opportunity to make this right for him.
[redacted]
To who this may concern.
My name is [redacted], Owner of Butcher Shop Food Distributors. This message is regarding the Refund for the seafood that was purchased. I have issued a FULL Refund to the customer, the customer was paid back $210.00 by check.
The sales...
rep, Ryan H[redacted] that lied to the customer has been let go and is no longer able to represent our company.
Thank you,
[redacted]