Butcher Shop Food Distributors, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The company contacted me today and we resolved the matter with an exchange just a few minutes ago and I hope for the new meat to be of high quality. Thanks for the help to get in contact with the company and resolve this matter. 
Regards,
[redacted]

I have contacted [redacted] about this matter, Butcher Shop Food Distributors is replacing the product that she has left for a different package of steak. However, when I spoke to Ms[redacted]l this morning about what all she had left or the steaks that she had tried, she stated, she ate 1/2 out of...

each out of 3 boxes there are 2 full boxes and she Laid out the Burgers to eat today(8-14-14) which I don't understand; considering she was asking for money back and Still Eating the Product; Even Today eating More. 
We will be arriving at her house today at 3 PM , she also stated to me that she would be contacting you (the Revdex.com) and removing this complaint.
 
Thank you,
 
[redacted]
 
Owner
 
[redacted]
[redacted]
[redacted]
[redacted]

To whom this may concern,
My name is [redacted], Owner of Butcher Shop Food Distributors. I called the customer today and spoke about the problem that she is having. I did apologize for any miscommunication on my behalf and any problem that occurred with the driver...

[redacted].
I explained that there would be no problem giving her a refund, [redacted] will be bringing the product back to the office and the full amount would be credited back to her EBT card. [redacted] did say she would contact the Revdex.com after the transactions were complete and explain that she was satisfied with the company, I did let her know that I was going to be having a meeting with [redacted] about Customer Service.
[redacted]

To whom this may concern,
My name is [redacted], I just spoke with Mrs. [redacted] regarding her purchase. I did apologize for the time that this matter has taken, due to the negligence on our part, instead of...

exchanging the product, I have offered her Money back minus $25.00 for the box of T-bone that she ate 2 of the 4 out of and said they were fine.
Mr and Mrs [redacted] will be bringing the meat back for a total of $125.00 refund.
[redacted]

To whom this may concern,
I have issued a FULL Refund by check in the amount of $100.00 to the customer. 
The customer is 100 % Satisfied.
Thank you,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
It did take him a little bit to help me with this matter. At the end of the day he did help me out and refund the over charge as he said he would and exchanged the meat. I do appreciate it. Thank you. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To whom this may concern,
This matter is being taken care of. There was some confusion due to the Thanksgiving and the days the we were opened. We have talked to the customer and was going to go to her house on Tuesday about 6 , that time did not work for her because her son...

had a doctors appointment. We are going to the customers residence today to exchange the product.
Sorry for any inconvenience that this has caused.
[redacted]

To whom this may concern,
I ([redacted]) have tried to call this customer back regarding the "Free" seafood package, before I received this 2nd notification with no answer or response. Now that I know [redacted] never dropped the seafood package to these customers, I will gladly have the seafood package delivered to the customers at their convenience. About the charge and price, not sure why the price is being brought up as the customers signed their receipt, which they sent in to the Revdex.com. As you can see, the price is clearly stated on the Credit card slip. Also, [redacted] is no longer with this company, I did let him go for other reasons, so it will not be Noah delivering the package of meat. 
Please have the customer contact our office to set up a delivery time for their Free package of Seafood. I am in the office Monday-Friday 9:30 AM - Noon / 7:30 PM- 10 PM.
I look forward to making this transaction complete. I also apologize for the actions of [redacted], with not bring the package of Seafood back. However, like I said above, he is No Longer with my comapny.
[redacted]  
Butcher Shop Food Distributors
Office:###-###-####
Toll Free:###-###-####
email: [redacted]

My name is [redacted], Owner of Butcher Shop Food Distributors. This message is in response to [redacted]. I did speak with this customer and explained that I would happily exchange the product for her. I asked her what she had eaten and what she had left, she was was not able to let me know. I...

asked if she could call me back to let me know what she had left, she replied that she was going out of town and that I needed to call her back on Monday, when I called back, I did not receive any answer. [redacted] never did call me to let me know what she had left to exchange or what I needed to exchange. At this point, [redacted] will need to bring what she has left to my warehouse, the product must still look fresh and not like it had been thawed and re-frozen when she arrives for an exchange.
I am in the warehouse Monday - Friday between 10 AM - 1 PM, I look forward to exchanging this product so that she is happy.
[redacted]
Owner
Butcher Shop Food Distributors

To whom this may concern,
I did speak with [redacted] about her problem on a few different occasions. To satisfy the customer for any miscommunication that may have occurred, I did refund Ms. [redacted] the $164.00 that she had requested. I also had someone other than the original person...

drive 2 hrs away to Ms. [redacted] to exchange any items that she was not 100% satisfied with. I personally kept in contact with the driver while driving to Lima, Ohio, and then spoke too Ms. [redacted] while the driver was their with her to make sure every thing was good and to let her know the refund has been processed. I did email her a receipt of this refund transaction.
[redacted]
Owner
Butcher Shop Food Distributors

a person that use to work there sold us somerefrozen meat that was bad his name was [redacted]-we got ahold of the company and [redacted] and [redacted] came out and replaced all the bad meat and gave us a great deal, they were very nice and friendly and the meat looked very nice and was vacumed packed I would buy again from them any time. [redacted] and and [redacted]