Buxton Appraisals

[redacted] signed up on our Automatic Payment plan as of In order to take part of the auto pay process the customer is required to complete a form authorizing us to charge the card they designate and the form does state that the card will be charged any charges due between the [redacted] & [redacted] of each month [redacted] 's signed form of authorization was received on for which a copy of that invoice along with a copy of the contract and what it covers were mailed to him and that balance was charged to his credit card as per the Automatic Payment guidelinesAs of today, the account is canceled, the service agreement was removed and credited

[redacted] [redacted] *** To Whom It May Concern: This letter is to confirm that after reviewing [redacted] account we will not be charging the early termination fee of $ The early termination fee has been credited back to the account and a refund will be issued to her in that amountPlease let me know if you require additional informationSincerely, Elizabeth P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Let me begin by saying that I am truly sorry that you had a less than perfect camping experience Our goal is that every single customer have the trip of a lifetime.After reviewing the details surrounding your rental, I see no indication that the vehicle had fleas in it when you departed We found no evidence of fleas after you returned No corresponding complaints were made by customers before or after your trip.I do not deny your findings or disregard your frustration But must consider that fleas can easily be carried in when camping at a campsite, beach or rural area Perhaps these fleas were indigenous as no infestation was found You mentioned that you found two living fleas, had the vehicle been infested I suspect many more would have been located In this case all available evidence indicates this in my opinion.Paragraph number seven of our terms and conditions clearly states, "failure of drive train components only will constitute a breakdown." and that the vehicle must be inoperable for a period of hours or more to qualify for monetary reimbursement.However, your business is important to us We provided you with a one night gift certificate good for the motor home of your choice This certificate is valued at up to $500.00, can be used at anytime and does not expire.We ask that customers who experience problems fill out a form so that we may review the circumstances and determine what compensation is appropriate Our vehicle was used for the entire contracted term No additional compensation will be considered at this time

Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

There was no written contract It was recorded over the telephoneToday the compat called me and said after they reviewed that tape the the sales women should have explained the price better and released me from the contract

I would like to first apologize for the inconvenience you suffered with the motor home It is always our hope that every customer go and come with nothing but fun in between I know first hand how frustrating problems on the road while can be.When our technician did the inspection before your trip no problems were found with the battery I see that you picked up on July 14, and the problem first occurred on July 15, It is safe to say that the failure happened on the road We were first notified of the issue on July 18, 2015, three days later I understand that mobile phone reception can be difficult when traveling in rural areas For this very reason we provided you with a toll free number for us and another for the roadside assistance company Once notified our service department was able to immediately troubleshoot, diagnose and offer an easy solution to alleviate all of the issues that you were experiencing A quick stop at any [redacted] , auto parts store, auto service center, rv service center or marine service center would have had all systems functioning correctly in 30-minutes Had we been made aware that you were having trouble locating any of the listed businesses in route, we could have located and arranged this for you in minutes.Paragraph #of our mutual agreement states "failure of drive train components only will constitute a breakdown" and that, "failure of any other RV components will not be considered for reimbursement." Our contract is clear on this matter This problem could have been easily remedied with little time or effort.Had our suggestion and offer for service been accepted, we would not be having this conversationHowever, your patronage is very important to us We provided you with a gift certificate good for a one night rental on the motor home of your choice This certificate is valued up to $and can be used at anytime.This vehicle was out for seven nights, accumulated 2,miles and hours (hours per day) were put on the generator No additional compensation will be considered in this case

Good Morning, So sorry for the delay I have been out for over three weeks due to an emergency surgery I will look into the situation and respond asap

[redacted] *To Whom It May Concern: This letter is to confirm that since March Burke Energy has been and is still working with the Town of Cortlandt Inspector in order to resolve [redacted] ’s installation problem and get the permits closed with the Town of CortlandtPlease let me know if you require additional informationSincerely, Elizabeth P [redacted] Customer Service Manager

Mr***, I completely understand the frustration with delays after being told a time the vehicle will be readyWhile we certainly do our best to meet the requests of our customers for early pickups, our guaranteed weekday pickup times are 2-5pmTo reinforce this, our system automatically notifies customers of vehicles with turnaround statusThe vehicle you selected was scheduled as a turnaround which means it was returning the same day, from a previous rental, prior to 11amFrom here, the vehicle is to be made-ready which includes checking several systems as well as undergoing a complete disinfection and detail inside and out prior to your departureIt is not uncommon for items or issues to be found at this stage of preparationIn the interest of you and your family's safety, it is important that corners not be cut, which can regrettably result in unforeseen delays As you mentioned we had 3-employees working diligently the entire time, to make the process as thorough and timely as possible This vehicle was off the market and unavailable for customers to rent during the period that you scheduled As we were finishing the process of preparing the vehicle for your trip you chose to cancel We obliged and charged the cancellation amount called for in our agreement with you No further compensation will be considered in this case I sincerely apologize to you and your family for the unforeseen delay and the inconvenience It is always our hope and goal that every single customer have the trip of a lifetime and embrace the RV Lifestyle

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been partially resolved.Until the company reimburses me for the damages made to my property, I will not be fully satisfiedThey indicated that they would "review" the estimates not pay for the repairsNote, I have to provide them with formal estimates which will require additional time on my partThe matter will be resolved once this company follows through on all items listed in the resolution proposal and the initial complaint Sincerely, Betty C [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

[redacted] To Whom It May Concern: [redacted] did reach out to us on in regards to his home security system at 7:45pm Prior to his calling we had spoken with [redacted] several times, beginning at 6:45pm, in order to help her to try and resolve the issue with their home alarm [redacted] spoke to the Security Technician that was on call that night at approximately 7:30pm and he helped her to silence the alarm and instructed her that we would be out to their home on in order to further resolve the issue We are unsure if the communication was not clear between [redacted] and Meenan Security, his wife, or if he was just concerned that the alarm may go off again at some point, but [redacted] had advised us at 7:39pm on that the alarm was silenced with the assistance of our Security Technician and she confirmed that service was to be scheduled for On we spoke with [redacted] and agreed that we would cancel his contract with Meenan Security Services and Burke Energy at no penalty to him Please let me know if you require additional information Sincerely, Kelly V [redacted] Meenan Security Manager

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*** *** ** *** *** *** ** *** To Whom It May Concern: This letter is to confirm that after speaking with *** *** on November **,
all billing issues were resolved and he was not billed for a service agreement. In addition, a refund check has been issued in the amount of $2.74, which he should be receiving in the mail within the next business days Please let me know if you require additional information Sincerely, Elizabeth P*** Customer Service Manager

Complaint: ***
I am rejecting this response because:
American Dream Vacations customer service is a disgrace to the company. How does an customer service number do us any good if we still don't have cellular service? That is a ridiculous response to that concern. We contacted that number as soon as we couldFurthermore, the service department did not provide a clear diagnostic, rather suggested it "could be the battery", but they were "not sure" of this. Likewise they were not sure of the ability to have this repaired quickly, because it was not for certain it was the battery, as I specifically asked, to which that response played a huge influence in us needing to return the unit on time versus stopping. With the service department information in consideration, sustained uncertainty of the problem, and having very little time for repairs, the remainder of the trip was allotted to driving. That left our family in the predicament of still not knowing and risking returning the unit late. We the customers sacrificed for the company. That is completely reversed business model! Customer satisfaction is critical, rather this business is all about their own satisfaction, at the expense of the customer! Ashamed to have done business with this company with the despicable business ethics they conduct. We rented an RV for the luxury of the components of the housing, all of which we received NONE. How can a business not acknowledge this service or product fell short of delivering such???? Where is the accountability for the business you offer when it does not happen??? It is disheartening to entrust a company with your business to find out they don't put forth any customer service effort when necessaryI am truly speechless to the extent of which customer service is absent in the company thus far, never experienced anything like it. We wouldn't be having this conversation if ADV respected and appreciated their customers and truly strived to provide adequate customer service when mechanical or any issues do arise
Regretfully An American Dream Vacation Customer,
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Mrs***I sincerely apologize that you are unhappy with our position.We provide a toll free number so that if a customer has a problem in an area that does not have cellular service, any land line will allow them to call us for assistance, free of charge A few examples would be a local business, rv parks, fuel stations and pay phones Our records clearly indicate "Spoke with customer, determined house battery failed Suggested battery replacement" This was a failure on the road, not an oversight These things can happen when traveling several thousand miles and often require attention from both parties to resolve the matter If our help and suggestions are refused it leaves us no opportunity to correct the problem. Paragraph #of the terms and conditions of rental clearly states "failure of drive train components only will constitute a breakdown" and that, "failure of any other RV components will not be considered for reimbursement." However, your patronage is very important to us We provided you with a gift certificate good for a one night rental on the motor home of your choice This certificate is valued up to $depending on the vehicle you choose No additional compensation will be considered in this case.Thank you

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*** *** ** *** To Whom It May Concern: This letter is to confirm that on 4/**/*** *** issue was resolved. We have reached out to him to discuss any further concerns.
Please let me know if you require additional information Sincerely, Elizabeth P*** Customer Service Manager

Revdex.com:
To clarify, My letter to the company last year requested that my credit never be run again In regards to my call on ***, I clearly mentioned inquiries and I have recorded proof of that conversationThis company has bad business practices and has treated me very unfairly They have never made a single attempt to make the situation right bye With that being said, I do see that the inquiries have been removed
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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Complaint: ***
I am rejecting this response because: this is the same nonsense they say to everyone who leaves a bad review As they have stated they have from 2:to 5:to have the unit ready As of 5:the rv was not readyThey offered no compensation or discounts for my lost time They couldnt guarentee that that rv would be safe with the problems it was having They told me to be there at 1:on the phone I wated till after 5:well past their stated time for pickup I felt unsafe taking my family of six when the generator stopped working at 5: Our planned trip was a mile round trip to CO With all the issues and poor planning on their part I feel they should not have charged me a cancleation fee and have just refunded my entire amount Not only did I lose from them but lost all my deposits from the rv spots I reserved totaling over
Regards,
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Let me begin by saying that I am sorry that you do not agree with the repair expenses surrounding the damage that was done during your trip It is always our hope that each and every renter departs and returns with nothing more than smiles and great memoriesUnfortunately accidents happen.One
very important step in our check-out process is the damage inspection This is when the customer and our representative collaboratively inspect the vehicle for existing damage No damage to the television or the slide were noted on the signed check-out sheet Also no existing damage was found during the technicians pre-delivery inspection or noted on any previous rentals I understand that you are not disputing the damage but disagree with the industry standards for repairs When you returned we discovered that the bedroom door had been left open behind the slide-out We always recommend checking for obstructions before running the slide out during the customer orientation This caused a considerable amount of damage to the slide-out, wall and floor structure of trailer This damage must be repaired You stated that it was a design flaw We reviewed the history of this trailer and others of the same floor-plan This trailer alone had been on twenty one rentals prior to yours and twelve since, nothing of this nature occurred previously or after.You continuously accuse us of "stealing your money" or being "dishonest" Our process is no different than the largest auto, equipment and boat rental companies We utilize a third party subrogation company to handle these claims Contrary to your assertions, this is not a collection agency but they are insurance experts They handle the claims in a legal, fair and honest manner Again, these are the industry standard for leasing companies and it would be no different had you wrecked a rented automobile We have made many concessions as a show of good faith here We drastically reduced the number of labor hours to complete the repair We billed hours but had over hours of actual labor involved That alone is a $3,savings We had our subrogation lower the loss of use cost by $1, I feel that we been extremely understanding under these circumstances and no additional offers will be made