Buxton Appraisals

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Let me begin by...

saying that I am truly sorry that you had a less than perfect camping experience.  Our goal is that every single customer have the trip of a lifetime.After reviewing the details surrounding your rental, I see no indication that the vehicle had fleas in it when you departed.  We found no evidence of fleas after you returned.  No corresponding complaints were made by customers before or after your trip.I do not deny your findings or disregard your frustration.  But must consider that fleas can easily be carried in when camping at a campsite, beach or rural area.  Perhaps these fleas were indigenous as no infestation was found.  You mentioned that you found two living fleas, had the vehicle been infested I suspect many more would have been located.  In this case all available evidence indicates this in my opinion.Paragraph number seven of our terms and conditions clearly states, "failure of drive train components only will constitute a breakdown." and that the vehicle must be inoperable for a period of 24 hours or more to qualify for monetary reimbursement.However, your business is important to us.  We provided you with a one night gift certificate good for the motor home of your choice.  This certificate is valued at up to $500.00, can be used at anytime and does not expire.We ask that customers who experience problems fill out a form so that we may review the circumstances and determine what compensation is appropriate.  Our vehicle was used for the entire contracted term.  No additional compensation will be considered at this time.

Good Morning,   So sorry for the delay.  I have been out for over three weeks due to an emergency surgery.  I will look into the situation and respond asap.

[redacted] signed a ceiling contract protecting his price per gallon for oil deliveries on 7/** at 5:51pm.  The terms of the agreement  state that it’s a 1 year contract from 7/**/15 to 7/**/2016 and that if it’s cancelled for any reason prior to the expiration date, the customer will be...

charged a $399.00 early termination fee in addition to any outstanding balance owed. The agreement did state that the buyer may cancel this transaction without any penalty or obligation at any time prior to midnight of the third business day after receipt of the contract.   On 8/**/15 [redacted] advised us that he switched to propane and he was then advised of the $399 early termination fee.  This termination fee is not for services rendered it's as a result of [redacted] signing a contract for a year and then closing his account within that the period of the 1 year contract.  A copy of the signed contract is attached.

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[redacted]  To Whom It May Concern: This letter is to confirm that after reviewing [redacted] account we will not be charging the early termination fee of $399.  The early termination fee has been...

credited back to the account and a refund will be issued to her in that amount. Please let me know if you require additional information. Sincerely,   Elizabeth P[redacted]Customer Service Manager

As explained in our first response, the recording from 10/**/15 that we have on file was reviewed and [redacted] did not cancel his account that day, nor did he make it clear to the gentleman he spoke with that he no longer wanted any deliveries from us.  The representative advised [redacted]...

[redacted] that his pricing contract is over but his account is active and open and that he was coming up for a delivery.  The representative quoted the new contract prices and [redacted] stated that he wants to shop around and he asked if we deliver upon request at whatever that day's price is.  The representative responded yes that he can remain on the variable price.  For that reason we continued our services and delivered on 12/*/15.  That delivery has been discounted by 0.20/gal and will not be discounted further.  The account was closed out on 12/**/15 and no further services or deliveries will be rendered.  The current balance on the account is $247.58.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been partially resolved.Until the company reimburses me for the damages made to my property, I will not be fully satisfied. They indicated that they would "review" the estimates not pay for the repairs. Note, I have to provide them with formal estimates which will require additional time on my part. The matter will be resolved once this company follows through on all items listed in the resolution proposal and the initial complaint.
Sincerely,
Betty C[redacted]

I would like to first apologize for the inconvenience you suffered with the motor home.  It is always our hope that every customer go and come with nothing but fun in between.  I know first hand how frustrating problems on the road while can be.When our technician did the inspection before...

your trip no problems were found with the battery.  I see that you picked up on July 14, 2015 and the problem first occurred on July 15, 2015.  It is safe to say that the failure happened on the road.  We were first notified of the issue on July 18, 2015, three days later.  I understand that mobile phone reception can be difficult when traveling in rural areas.  For this very reason we provided you with a toll free number for us and another for the roadside assistance company.  Once notified our service department was able to immediately troubleshoot, diagnose and offer an easy solution to alleviate all of the issues that you were experiencing.  A quick stop at any [redacted], auto parts store, auto service center, rv service center or marine service center would have had all systems functioning correctly in 30-45 minutes.  Had we been made aware that you were having trouble locating any of the listed businesses in route, we could have located and arranged this for you in minutes.Paragraph #7 of our mutual agreement states "failure of drive train components only will constitute a breakdown" and that, "failure of any other RV components will not be considered for reimbursement."  Our contract is clear on this matter.  This problem could have been easily remedied with little time or effort.Had our suggestion and offer for service been accepted, we would not be having this conversation. However, your patronage is very important to us.  We provided you with a gift certificate good for a one night rental on the motor home of your choice.  This certificate is valued up to $500.00 and can be used at anytime.This vehicle was out for seven nights, accumulated 2,609 miles and 54 hours (7.7 hours per day) were put on the generator.  No additional compensation will be considered in this case.

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[redacted]   To Whom It May Concern:   This letter is to confirm that on 12/**/16 [redacted]’s issue was...

resolved.  We have reached out to him to discuss any further concerns.       Please let me know if you require additional information.   Sincerely,       Elizabeth P[redacted] Customer Service Manager

Mr. [redacted], I completely understand the frustration with delays after being told a time the vehicle will be ready. While we certainly do our best to meet the requests of our customers for early pickups, our guaranteed weekday pickup times are 2-5pm. To reinforce this, our system automatically notifies...

customers of vehicles with turnaround status. The vehicle you selected was scheduled as a turnaround which means it was returning the same day, from a previous rental, prior to 11am. From here, the vehicle is to be made-ready which includes checking several systems as well as undergoing a complete disinfection and detail inside and out prior to your departure. It is not uncommon for items or issues to be found at this stage of preparation. In the interest of you and your family's safety, it is important that corners not be cut, which can regrettably result in unforeseen delays.  As you mentioned we had 3-5 employees working diligently the entire time, to make the process as thorough and timely as possible.  This vehicle was off the market and unavailable for customers to rent during the period that you scheduled.  As we were finishing the process of preparing the vehicle for your trip you chose to cancel.  We obliged and charged the cancellation amount called for in our agreement with you.  No further compensation will be considered in this case.  I sincerely apologize to you and your family for the unforeseen delay and the inconvenience.  It is always our hope and goal that every single customer have the trip of a lifetime and embrace the RV Lifestyle.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted],...

and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
After contacting the Revdex.com, I sent a letter to Burke Energy requesting that they send me a formal and more detailed oil inspection report outlining the issues they identified regarding the oil tank which resulted in Burke Energy's decision to suspend my account effective 8/**/15. Further, I forwarded to Burke the copy of the oil tank inspection report conducted by a third party oil company in January 2015. An inspection which was required prior to closing and indicated that the tank was in good condition without any flaws.  Both companies conducted a visual inspection of the oil tank within a six month period. Clearly these discrepancies warrant further investigation. It is important to note that despite my attempts to speak with a service manager or obtain a fax # to file a complaint with the company, my calls were not returned until Burke was contacted by the Revdex.com. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,We have already contacted [redacted] on 7/**/15 and explained why we ran his credit and what steps will be taken to reverse one of the inquiries.

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[redacted]   To Whom It May Concern:   [redacted] did reach out to us on 8/**/17...

in regards to his home security system at 7:45pm.  Prior to his calling we had spoken with [redacted] several times, beginning at 6:45pm, in order to help her to try and resolve the issue with their home alarm.  [redacted] spoke to the Security Technician that was on call that night at approximately 7:30pm and he helped her to silence the alarm and instructed her that we would be out to their home on 8/**/17 in order to further resolve the issue.    We are unsure if the communication was not clear between [redacted] and Meenan Security, his wife, or if he was just concerned that the alarm may go off again at some point, but [redacted] had advised us at 7:39pm on 8/**/17 that the alarm was silenced with the assistance of our Security Technician and she confirmed that service was to be scheduled for 8/**/17.       On 8/**/17 we spoke with [redacted] and agreed that we would cancel his contract with Meenan Security Services and Burke Energy at no penalty to him.   Please let me know if you require additional information.   Sincerely,       Kelly V[redacted] Meenan Security Manager

[redacted] signed up on our Automatic Payment plan as of 03/**/15. In order to take part of the auto pay process the customer is required to complete a form authorizing us to charge the card they designate and the form does state that the card will be charged any charges due between...

the [redacted] & [redacted] of each month.  [redacted]'s signed form of authorization was received on 3/*/15 and any charges following that date were automatically charged to his card per his authorization.  The service agreement renewed on 11/**/15 for which a copy of that invoice along with a copy of the contract and what it covers were mailed to him and that balance was charged to his credit card as per the Automatic Payment guidelines. As of today, the account is canceled, the service agreement was removed and credited.

We did receive his request last year and we did remove that inquiry however as a credit based company we do run our customers credit to assess our risk. When we spoke to [redacted] on 7/** he only mentioned that 2 inquiries were made and was satisfied with us removing one and requested a confirmation letter be sent once it was confirmed done.  That letter was sent.  Based on his last response, we did reach out to [redacted] and had them remove the other 2 inquiries.  It will take 48 hours to reflect on his report and a confirmation letter was mailed out yeserday.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
 Burke called me and claimed to have only run my credit one time.  I am looking at my credit report and see 3 inquiries on June [redacted], July * and July **.  I sent Burke a formal request a year ago askimg them never to run my vredit again.  They ignored my request and have negatively impacted my credit score.  I want all 3 inquiries removed.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

There was no written contract.  It was recorded over the telephone. Today the compat called me and said after they reviewed that tape the the sales women should have explained the price better and released me from the contract.

Dear [redacted], We have reviewed your follow up response and although you do have other companies who disagree with our recommendation, Burke stands by their inspection results and is unable to service you with this tank.  With that said, as you’ve requested, we are honoring the termination of your account effective today 09/**/2015 and waiving the early termination fee of $399.  We are also refunding you the prorated difference for the service agreement in the amount of $108.35.  As for the repair, please submit a formal estimate to Lynne Biddle via email and we will contact you upon it’s review. Should you have any questions feel free to contact us at ###-###-####. Sincerely,Burke H[redacted]