Buy Back World

We are happy to clarify on your return issue and apologize for any inconvenience caused thus farYour order was returned to you on via [redacted] Tracking #: [redacted] because we were unable to reach an agreement regarding the condition and functionality of your deviceYour item was returned to you because you indicated your device was in Excellent condition and 100% FunctionalHowever, upon receipt, your device was found to not power on so it was not functional and we could not pay the initial quoted valueAs a result, we sent you a reduced offer which was rejectedPer our Service Terms, any insurance which you wish to have added to your package should be done at your own expense: Shipping the Item: Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a U.SPost OfficeWe prepay the shipping costs when you use our prepaid labelHowever, if you wish to fully insure your package, insurance must be purchased by you at your sole expenseIf you choose to use any other shipping service or carrier, you must do so at your own expense Additionally, in the event of a Return Circumstance, where your item is sent back to you, you assume all risk of damage in transit since passing of title does not transfer to BuyBackWorld: Risk of Loss/Passing of Title:You assume all risk of loss or damage in transit until the item is received by us at our processing centerTitle to the item does not pass to BuyBackWorld until the item is received and inspected at our processing centerIf your item is rejected (due to damage or other issues that were not disclosed in your item form), title to the item will remain with you and the item will be returned to you.Risk of Loss (detail):In the event that you reject the revised offer, your item will be sent back to you via [redacted] First Class mail, [redacted] Priority Mail or [redacted] A tracking number will be provided to you once your item is shipped back to youIf you do not receive a Return Tracking Number, please contact [redacted] and request oneYou remain responsible for the risk-of-loss of any and all Products until delivery of the same to BuyBackWorldYou are responsible for any damages that may occur to your Product while in transitBuyBackWorld is responsible for the risk-of-loss when it opens the packaging containing your Product and ceases in the event BuyBackWorld returns your Product to you for any reasonFor avoidance of doubt, in such event, risk-of-loss will be transferred to you once BuyBackWorld delivers the package to the carrier for return to you and you will bear the risk-of-loss in transitAll items which are returned and show a delivery confirmation via the carrier's tracking # are considered final and you bear the risk-of-loss for items which are taken from your propertyReturned items will not be shipped with signature confirmation or with insurancePassing of Title (detail):Title of the Products passes to BuyBackWorld upon BuyBackWorld's receipt and acceptance of the Product for the original quote or the revised offer, as applicableIf there is any Return Circumstance, title shall not pass to BuyBackWorld and remain with youPlease feel free to review our full Service Terms here: [redacted] Any packages which are damaged in transit are labeled by the [redacted] as they have very strict delivery guidelines and adhere to extremely stringent standardsSince there was no indication that the package was tampered with, nor have we received any proof that the device was actually received with a cracked screen, we are unable to provide further assistance beyond thisFurthermore, the device originally failed inspection because it failed to power on, which would deem the device to be “Broken” regardless of a cracked screen or notIf the device had been as described initially, the transaction would have been completed succesfully with no issuesHowever, as an act of good faith, we are offering the following resolutions for the customer to choose from: We can add an extra $to our original revised offer of $for a total payment of $to be sent via [redacted] to put towards the repair of the claimed damage of the device If the customer resends in the device to us, we will honor the original quoted amount of $and make payment to their [redacted] ID on file If the customer wishes to resend in their device, they should send it with tracking to the following address and provide us with the tracking number once it has been mailed: BuyBackWorld Attn: Claims Dept [redacted] [redacted] Once the customer chooses their desired resolution, we ask that the Revdex.com please close this caseSincerely, The BuyBackWorld Team

We are happy to clarify on your payment issue and apologize for any inconvenience caused thus farYour order was submitted to us on 7/**/and received on 7/**/to our facilities via USPS Tracking #: ***All four items in your order passed inspection on the very next day,
7/**/2014, and your check was mailed out on 8/*/for the full original quoted amount of $At each step of the way, we sent an email update to the email address on file, ***, to keep you updated as to your order’s progress throughout the entire process
All checks are sent via USPS First Class and typically take 3-business days to arrive, but the USPS states First Class mail can take up to business days to be delivered so that could be until 8/**/from your check mailing date of 8/*/
We provide a detailed breakdown of the timeline associated with each the progress of each transaction at every step of the way via email and also post this on our FAQs here: ***
Since your items passed inspection on 7/**/2104, which was a Thursday, and the Revdex.com complaint was filed on 8/*/2014, which was two days later and a Saturday, there was no possible way for the check to make it to you in that timeframe nor was it ever supposed to
If your check still has not arrived by 8/**/2014, please email us at *** and we will gladly send you a new check with tracking number to alleviate any further delivery issues
Thanks!
Sincerely,
The BuyBackWorld Response

We are happy to clarify on your return issue and apologize for any inconvenience caused thus far. Your order was returned to you on 11/**/2014 via [redacted] Tracking #: [redacted] because we were unable to reach an agreement regarding the condition and functionality of your device. Your...

item was returned to you because you indicated your device was in Excellent condition and 100% Functional. However, upon receipt, your device was found to not power on so it was not functional and we could not pay the initial quoted value. As a result, we sent you a reduced offer which was rejected. Per our Service Terms, any insurance which you wish to have added to your package should be done at your own expense: Shipping the Item: Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a U.S. Post Office. We prepay the shipping costs when you use our prepaid label. However, if you wish to fully insure your package, insurance must be purchased by you at your sole expense. If you choose to use any other shipping service or carrier, you must do so at your own expense Additionally, in the event of a Return Circumstance, where your item is sent back to you, you assume all risk of damage in transit since passing of title does not transfer to BuyBackWorld: Risk of Loss/Passing of Title:You assume all risk of loss or damage in transit until the item is received by us at our processing center. Title to the item does not pass to BuyBackWorld until the item is received and inspected at our processing center. If your item is rejected (due to damage or other issues that were not disclosed in your item form), title to the item will remain with you and the item will be returned to you.Risk of Loss (detail):In the event that you reject the revised offer, your item will be sent back to you via [redacted] First Class mail, [redacted] Priority Mail or [redacted]. A tracking number will be provided to you once your item is shipped back to you. If you do not receive a Return Tracking Number, please contact [redacted] and request one. You remain responsible for the risk-of-loss of any and all Products until delivery of the same to BuyBackWorld. You are responsible for any damages that may occur to your Product while in transit. BuyBackWorld is responsible for the risk-of-loss when it opens the packaging containing your Product and ceases in the event BuyBackWorld returns your Product to you for any reason. For avoidance of doubt, in such event, risk-of-loss will be transferred to you once BuyBackWorld delivers the package to the carrier for return to you and you will bear the risk-of-loss in transit. All items which are returned and show a delivery confirmation via the carrier's tracking # are considered final and you bear the risk-of-loss for items which are taken from your property. Returned items will not be shipped with signature confirmation or with insurance. Passing of Title (detail):Title of the Products passes to BuyBackWorld upon BuyBackWorld's receipt and acceptance of the Product for the original quote or the revised offer, as applicable. If there is any Return Circumstance, title shall not pass to BuyBackWorld and remain with you. Please feel free to review our full Service Terms here: [redacted] Any packages which are damaged in transit are labeled by the [redacted] as they have very strict delivery guidelines and adhere to extremely stringent standards. Since there was no indication that the package was tampered with, nor have we received any proof that the device was actually received with a cracked screen, we are unable to provide further assistance beyond this. Furthermore, the device originally failed inspection because it failed to power on, which would deem the device to be “Broken” regardless of a cracked screen or not. If the device had been as described initially, the transaction would have been completed succesfully with no issues. However, as an act of good faith, we are offering the following resolutions for the customer to choose from: We can add an extra $10 to our original revised offer of $5 for a total payment of $15 to be sent via [redacted] to put towards the repair of the claimed damage of the device If the customer resends in the device to us, we will honor the original quoted amount of $55 and make payment to their [redacted] ID on file If the customer wishes to resend in their device, they should send it with tracking to the following address and provide us with the tracking number once it has been mailed:                    BuyBackWorld                    Attn: Claims Dept.                    [redacted]                    [redacted] Once the customer chooses their desired resolution, we ask that the Revdex.com please close this case. Sincerely, The BuyBackWorld Team

Review: I got a quote from Buy Back World for my used Samsung galaxyII cell phone.They quoted me 66.00 to buy back the phone and charger.The day before I mailed the phone to them I took it to my local Sprint store and had the phone put onto a machine(connected through the charge port}and completely scanned the interior hardware to be sure everything was O K.I had been using the phone right up to that day when I purchased a new cell phone.I had no problems at all with the phone I was just ready for an upgrade.Sprint offered me 45.00 for the phone as everything was working and there was no physical or water damage.I chose to go with Buy Back World as it was almost 20.00 more.I mailed the phone and charger to them with a pre-paid label Buy Back World provided.After about 6 days or so I received an email stating that the phone had damage to the hardware and was unusable and that it also had a cracked screen.Obviously a cracked screen would have been noticed by both myself and Sprint.They told me they would give me 5.00 for the phone.This is clearly a bait and switch but with a twist I then received the phone back and the screen was cracked so I could no longer even sell it to Sprint.I also was missing the battery and the charger which I have not received to this day.Desired Settlement: I feel I should be given the 66.00 I was quoted because the phone which was completely checked inside and out the day before shipping could not be worth only 5.00.It is now without a charger or battery and can not be powered on and the screen is cracked.Buy Back World is a scam and a bait and switch.I only sold the phone because I upgraded not because of any problems.The phone was a little over a year old and had the box and user's manual.The website stated that the quote was guaranteed but turned around and offered me 5.00.They falsely advertise and took a perfectly good phone removed parts and returned to me.Somehow the screen also ended up broken so I cannot even sell it to another company that is not a scam

Consumer

Response:

At this time, I have not been contacted by Buy Back World regarding complaint ID [redacted].

Sincerely,

Business

Response:

ORDER DETAILS:

Order ID: [redacted]

Order Date: 09-**-2013 12:20:36

Customer Name: [redacted]

ITEM DETAILS:

Item Name: Samsung Galaxy S II SPH-D710 GS2 Sprint

Item IMEI/Serial #: [redacted]

Initial Quote: $62

Revised Offer: $5

Revised Offer Reason: Device was checked out to be in “Excellent” condition, but upon inspection was found to be in “Poor” condition due to: Damaged LCD - a crack on the screen and does not function

The device was received with a crack at our facilities; we are not in the business of cracking devices upon receipt. It is possible the device was damaged in transit, but the customer did not purchase insurance on their package and they bear full responsibility for the device while in transit, per our Service Terms:

Shipping the Item: Once you have received the label, you pack the item carefully in either your own shipping carton or use a box that you purchase at a USPS location and ship it from a U.S. Post Office. We prepay the shipping costs when you use our prepaid label. However, if you wish to fully insure your package, insurance must be purchased by you at your sole expense.

Risk of Loss/Passing of Title: You assume all risk of loss or damage in transit until the item is received by us at our processing center. Title to the item does not pass to BuyBackWorld until the item is received and inspected at our processing center. If your item is rejected (due to damage or other issues that were not disclosed in your item form), title to the item will remain with you and the item will be returned to you.

If you choose to use any other shipping service or carrier, you must do so at your own expense.

Resolution: As an issue of good faith, we can issue the customer a $40 credit via PayPal (their preferred payment method on file) to the PayPal ID [redacted] if they accept and the case is closed.

Review: I agreed to sell four devices to BuyBack World. These are: an iPhone 3gs, 32GB, a first-gen iPad, 32GB, a BlackBerry Playbook, 32B, and an iPhone 4s, 64GB. They have confirmed that they have received all four devices. They claim to have sent payment for the iPhone 3gs and iPad but I have received no payment. I received mail on Oct. * that my iPad had passed inspection and that I would be sent a check within 2-3 business days. That check was supposedly sent on Oct. **. The iPhone 3gs passed inspection on Oct. *. That check was also supposedly sent on Oct. **.

BuyBack World received the BlackBerry Playbook on Oct. *. It has been in the "box received" status since that date. I do not see evidence of any forward progress.

BuyBack World received my iPhone 4s on Oct. **; at this time I do not have an issue with the amount of time elapsed with this item.Desired Settlement: I expect immediate and full payment for the iPhone 3gs and iPad. No excuses. BuyBack world has already failed to meet their guarantee of payment within 2-3 days.

I expect them to complete the inspection and send payment for the BlackBerry playbook as soon as possible. They should not have taken this long to inspect this item. I will expect a check within the guaranteed 2-3 days once the inspection is complete.

I expect a timely inspection and payment for the iPhone 4s.

None of these expectations are unreasonable; BuyBack World's web site gives the distinct expectation that processing and payment of items sent to them will be done quickly. Especially if the items are in good shape. All of the devices I sent to them are in like-new condition, I've not received any questions or notifications from BuyBack World that they would need to adjust their offer price.

BuyBack World needs to honor their commitments!

Business

Response:

The customer has been issued check on all their order, as summarized below:

To date, we show each check has been cashed as confirmed by the following information:

Based on this information, we ask that you please close this case.

Thank you!

Sincerely,

The BuybackWorld Team

Consumer

Response:

I agree that BuyBack World has indeed paid me all of the money they promised.

Review: I mailed two Galaxy SII phone in Samsung Galaxy S II SPH-D710 GS2 to buy backworld using their prepaid mailers. The first phone I mailed (Box ID [redacted]) was successfully paid $62 which was fine. The second phone (Box ID [redacted]) was mailed in identical condition and instead of the promised $51, the email from buy backworld.com claims the LCD was cracked (which it was not!) and instead are only willing to pay $5 (less than 10% the original promised value). The phone was in perfect condition when it was mailed and I need to be compensated $51 immediately or returned the phone in the same perfect condition it was mailed. To pay any less than $51 or return a destroyed phone is nothing short of fraud.Desired Settlement: send $51 to [redacted] or return the phone undamaged and in perfect condition it was mailed.

Business

Response:

Consumer’s Original Review:

I mailed two Galaxy SII phone in Samsung Galaxy S II SPH-D710 GS2 to

buybackworld using their prepaid mailers.

The first phone I mailed (Box ID [redacted]) was successfully paid $62

which was fine. The second phone (Box ID [redacted]) was mailed in identical condition and instead of the promised $51, the email from buybackworld.com claims the LCD was cracked (which it was not!) and instead are only willing to pay $5 (less than 10% the original promised value).

The phone was in perfect condition when it was mailed and I need to be compensated $51 immediately or returned the phone in the same perfect condition it was mailed.

To pay any less than $51 or return a destroyed phone is nothing short of fraud.

Consumer’s Desired Resolution:

send $51 to [redacted] or return the phone undamaged and in perfect condition it was mailed.

Business/Consumer Response & Rebuttals:

10/**/2013

The business has not responded to me directly

At this time, I have not been contacted by Buy Back World regarding

complaint ID [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and if they will complete the paypal payment of $50 as promised, I will find that this resolution to satisfactory to me and the matter has been resolved once the payment is received.

Review: I sent in Electronic items for money back. Havent received anything bavk yet. Thr box ID # [redacted]. It was 7 items. I emailed then several times with no feed back.Desired Settlement: I want my $188.00 sent to my paypal account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I contacted the company to sell an old prepaid phone. They gave me an offer of $84 but then they send an email saying $25 because the device has a bill due, bad esn, and is stolen. All of these untrue things. Its impossible for their to be a balance on prepaid service (the service is paid a month in advance, prepaid. There is no contract), secondly the device has a good esn as Ieven contacted boost, also is not stolen. I [redacted] am the registered owner. I think its very uunethical for this company to attempt to get over on consumers. I sent an email asking that my device be returned and the email they returned to me only said I rejected their offer. Yes I did reject, there's no way id take $25 for a $400 device. I have pictures of my device as I packed it up to send to buyback and if my phone isnt returned, or returned in its original condition, I will bring forth legal action. Ive read reviews and it seems that this company does this to all its consumers. I have also documented reports and reviews from multiple sources.Desired Settlement: I would like my device returned in its original Condition and also an apology. I also would like buyback world to stop scamming

Business

Response:

Case #: [redacted]

ORDER DETAILS:

Order ID: [redacted]

Order Date: 07-**-2013 20:11:37

Customer Name: [redacted]

ITEM DETAILS:

Item Name: Samsung Galaxy S II 4G SPH-D710 Boost Mobile

Item IMEI/Serial #: [redacted]

Initial Quote: $84

Revised Offer: $25

Revised Offer Reason: Device was checked out to be in “Average” condition, but upon inspection was found to have an ESN which was not clear for activation by a new user on the Boost Mobile network, rendering it in “Poor” condition which is clearly illustrated on the checkout page of each and every item.

The BuyBackWorld.com site is very thorough and explains in great detail what an ESN is.

Furthermore, upon inspection if an item is found to have a Bad ESN, we offer customers the chance

To clear the ESN with their mobile provider so they are still able to receive the full value of their

Device if they can clear it for activation by a new user.

As of the latest ESN check today, the device is still not clear for activation by a new user on the

Boost Mobile network. Please see below screenshot:

The customer’s Samsung Galaxy S II 4G SPH-D710 device was checked out on BuyBackWorld.com

on July [redacted], 2013 and sent in via USPS Tracking #: [redacted]

The item had the following history while at BuyBackWorld:

• Arrived August [redacted], 2013

• Inspection Failed August [redacted], 2013

• Revised Offer Rejected August [redacted], 2013

• Item sent back August [redacted], 2013 via USPS Tracking # [redacted]

• Item delivered back to customer August [redacted], 2013

Per the customer’s request, we promptly returned the device to them as indicated by the item history disclosed above. We apologize for being unable to complete this transaction in a satisfactory fashion, but unfortunately we are unable to purchase devices which are not clear for activation by a new user.

Since the customer’s device has already been returned to them, we ask that the case kindly be closed.

Thank you.

Sincerely,

The BuyBackWorld Team

Review: I sent my phone to this company. I then received an email stating the LCD screen was broken (this was not true) with a revised offer of half the original offer. I rejected the offer and requested my phone be returned. I received my phone (no physical signs of damage) with a dead battery and without the charger, which was shipped with the phone. Due to this, I have been unable to examine the screen for the defects this company claimed the screen had. I emailed them about this issue, requesting my charger or reimbursement. About 2 weeks have passed since the first of two emails was sent, and I have yet to receive a response from this company.Desired Settlement: I request that my Apple brand charger or a replacement Apple brand charger be sent, or that I be reimbursed the necessary funds to purchase a new Apple brand charger.

Business

Response:

The customer’s device was sent back to them when they

were sent a revised offer they did not agree with. Upon receipt of their

device, the customer noted that their lightning USB Cable was not included in

the return. While we make every effort to return a customer’s device with the

accessories they came with, we cannot guarantee they will receive their

accessories back.

This is stated throughout our FAQs, Service Terms and

email communications.

Please see our FAQs detailing this here:

Review: I accepted an offer to sell my iphone 5 to buybackworld.com ([redacted]) as they claimed to offer the most for your used smartphone. I had the choice to select Excellent or Average condition of my phone. Excellent paid $355 and Average paid $345. I selected Excellent as that was my evaluation of my phone's condition. I was just informed today that they are adjusting my offer to $100 less and now offering me only $255 as they rated my iphone 5 as being in Average condition which I disagree with. I asked them if they want to rate my iphone 5 as average then pay me $345 which is the amount they were offering when I accepted their initial offer. Now they have given me the choice to accept or reject their adjusted low ball offer. Below is my email correspondence with them today after they informed me of their adjusted offer.

Hi [redacted],

Thanks for contacting BuyBackWorld.com, the #1 place to get cash for all your used electronics!

We strive to thoroughly inspect all devices and take proper care to make sure they are not damaged while in our possession. We do know we sometimes value your items differently than you do. Unfortunately the condition of your item differed once inspected and was found to be ‘Average’ rather than ‘Excellent’. Please respond to our previous email regarding the Revised Offer so we may proceed accordingly.

If you have any further questions, please don’t hesitate to contact us directly.

Thanks again for choosing BuyBackWorld.com, where your business is our pleasure!

Sincerely,

Instant Quote. Quick Ship. Quicker Payment.

Description: [redacted]

Follow us! Description: twitter1

Friend us!Description: facebook1

Need Help?

Reach a human directly at [redacted] 24/7/365!

From: [redacted] [[redacted]]

Sent: Thursday, October **, 2013 12:05 PM

To: [redacted]

Subject: FW: Your Attention Required: Your Apple iPhone 5 16GB [redacted] Has Failed Inspection and Your Offer Has Been Adjusted

Importance: High

This is very disappointing that you are now trying to low ball me after I trustingly sent in my iphone in excellent condition. At the time that I got my offer of $355 for excellent condition, you were offering $345 for Avg. as well. I will only accept $345 because I chose to send it you I passed on another offer for the same amount.

--------------------------------------------------------------------------------...⇄ />
From: [redacted]

Sent: Thursday, October **, 2013 7:12 AM

To: [redacted] Subject: Your Attention Required: Your Apple iPhone 5 16GB [redacted] Has Failed Inspection and Your Offer Has Been Adjusted

BuyBackWorld.com | My Account

Customer Service: [redacted]

Your Item ID: [redacted] Order Date : 09-**-2013 19:17:12

Hi [redacted],

WE’VE SENT YOU A REVISED OFFER

When our Quality Control Associate inspected your Apple iPhone 5 16GB [redacted], they found some conditions that affected the value of your item. Here's what they found:

You identified your gadget in Excellent condition, but we found it to be in Average condition. Specifically, your item displayed the following: the mute button does not slide properly. The mute button is a little stiff upon moving.

ACTION REQUIRED

You have until Tuesday, October **, 2013 to choose one of the following options or we will automatically process your Apple iPhone 5 16GB [redacted].

CHOOSE HOW TO PROCEED

I want to accept the revised offer of $255

I want to REJECT the revised offer and have my item sent back to me

Sincerely,

Invite friends and spread the word

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About Us | Legal | Contact Us

Over 100,000 people have turned to us to trade-in their electronics. Hundreds more join every day. U.S. customers may contact us in care of our subsidiary:

[redacted]. [redacted]

Copyright [redacted] All Rights Reserved. Patents Pending.

BuyBackWorld is not affiliated with the manufacturers of the items available for trade-in. BuyBackWorld and the BuyBackWorld logo are trademarks of [redacted], registered in the U.S. All other trademarks, logos and brands are the property of their respective owners.

If you'd like to unsubscribe and stop receiving these emails click here.Desired Settlement: I want them to pay me at least $345 for my so called average phone that they claim it is. They should honor what they were offering at the time I accepted their initial offer Excellent = $355 and Average = $345 as they still want to purchase the phone from me and I don't want it returned until this has been resolved fairly.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Buy Back World has been resolved.

Sincerely,

Review: I sent a phone on for a $129 credit and phone was not opened. Next thing I know it is revised to $75. I am okay with that, but sent numerous emails about my monies and have not received any check for the phone.Desired Settlement: Please send check or credit my paypal account.

Business

Response:

Customer was sent a revised offer due to a condition device. Customer checked out “new” condition, but their device was found to be in “excellent” condition due to the fact that it was used.

Customer was issued a check payment via USPS Tracking #: [redacted] which was delivered at 10:56 am on 10/**/2013.

Since the customer has already been paid, we ask that the case kindly be closed.

Sincerely,

The BuyBackWorld Team

Review: In late July 2015, I sent two iPhone 5c phones to Buy Back World.

One phone was in good to average condition, no cracked LCD, powered on just fine, worked with no issues and the backing had extremely minimal wear and tear (hence why I listed it as Average instead of Poor/Broken). I was quoted $110 online.

The second phone was indeed in poor/broken condition. It would not power on and the LCD was cracked in a couple of places. I was quoted $20 online.

Within a few business days, I received an email stating Phone #2 (originally listed as poor/broken) matched my online description of Poor/Broken, and they would like to offer me $20 for it.

The following day, I received a separate email stating Phone #1 (originally listed as average) did NOT match my online description, that the LCD was cracked and that it would not power on. They offered me $20 for this phone, which I promptly rejected because it was NOT in that condition when I submitted it, and I wanted to see it with my own eyes.

Buy Back World promptly sent me back the first phone and it was in AWFUL condition... not the phone I submitted at all. Instead, they had opened it up, stripped out the SIM card and the LCD was cracked and the backing scuffed and scratched.

What they did was send me back the second phone, which I had honestly declared as poor/broken and kept my good phone. Additionally, they stole the SIM card out of it.Desired Settlement: I would be content and satisfied with one of two outcomes:

1 - Send me back my original iphone 5c that was NOT cracked and scuffed up

-or-

2 - Honor the online amount that was originally quoted, which was $110. At the very least, make some good faith effort to up the amount you would give me for a phone THAT WAS NOT DESTROYED WHEN I SENT IT. $20 doesn't cut it because you kept my good phone to resell at a higher value.

Business

Response:

Customer submitted three devices under Order ID: [redacted], two of which passed inspection at the checked out values. The third device was sent a revised offer since it was described in "average" condition, but upon receipt was found to have a cracked screen. The customer rejected so their device was returned to them. Unfortunately, we remove all SIM Cards during our inspection process for the security and confidentiality of our customers since they can contain sensitive data and we are unable to return them. This is clearly stated in our FAQs and upon completing checkout on our website: [redacted]

A SIM card is issued for free by a carrier so we we would recommend the customer contacts their respective carrier to obtain a new one. Unfortunately, if the customer states their device was not damaged prior to sending it in, we would advise them to file a claim with the [redacted] per our Service Terms: Shipping the Item: Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a [redacted]. We prepay the shipping costs when you use our prepaid label. However, if you wish to fully insure your package, insurance must be purchased by you at your sole expense. If you choose to use any other shipping service or carrier, you must do so at your own expense.Our full Service Terms can be reviewed here: [redacted]If the customer believes the damaged occurred in transit, they would have to pursue that resolution with the [redacted] directly. We can issue the customer an additional $10 payment via PayPal as an act of Good Faith, but we are unable to resolve the issue any further since the device was received with a cracked screen at our facilities, sent a revised offer and returned to the customer per our Service Terms. We ask that this complain be closed.

Review: I sent a phone back to buy back world after they quoted me a certain price they told me I receive my payment via [redacted] and I have not received my payment I have contacted the company via their website several times and I have not received a response there is no phone number to contact the company so I cannot contact contact them to discuss this further I am very displeased as I am out over $200 I trusted this company because it was Revdex.com accredited but will not do business in the future with them because I feel like my phone was stolen from meDesired Settlement: I want the money

Business

Response:

Customer was sent payment on 7/**/2015 via [redacted]. The [redacted] payment was sent to the [redacted] ID on file with us at the time, [email protected], via [redacted] Unique Transaction ID #: [redacted]. This payment was returned by the customer.The customer has since updated their [redacted] ID on file to be: [redacted] and they were resent their payment via [redacted] Unique Transaction ID #: [redacted] per their request. If the customer has any further questions, we ask that they please direct them to [redacted] Since the customer has been paid in full, we ask that the Revdex.com complaint be closed as resolved.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I sent in several phones, and relized that I needed one of them back. I canceled the 1 phone that needed to be sent back and have not recieved it back. I have contacted them 3 times about this and they have never returned an email. In one of the emails to them I even said that if they wanted to they could just give me the money for the phone and not worry about sending it back.Desired Settlement: At this point I would just like to get my $125 and move on.

Business

Response:

We're sorry to hear about any unresolved issues you have on any open orders with us and want to resolve them for you ASAP. Unfortunately, we would need the Order ID in reference of this complaint so we could provide an amicable solution. In 2015 alone, you have submitted 14 orders to our website totaling 68 devices so we just need some additional detail to provide clarification on the unresolved order in question. Once we have this information we will gladly fix the issue for you right away. In general, we ask that you please direct all customer service related questions to [redacted], since we unfortunately have no record of any previous contact from you in our system. Thanks again for your patience while we check into your order(s) and we look forward to providing you with a resolution in a timely fashion.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Here is the information you requested:Product / Service: iPhone 5 16Gb [redacted] BlackModel #: iPhone 5 16Gb BlackAccount #: **:[redacted]Order #: [redacted]Amount offered: $125.00I did send several emails to that email address you included and never got any responses, which is why I have given the case to the Revdex.com.The iPhone was sent with other items, I realized it was the incorrect iPhone, so I canceled it and never received it back, nor did I receive any kind of payment for the device.Let me know if you need anymore information.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We're happy to provide further clarification on this transaction and want to resolve this issue for you ASAP.The device in question originally passed inspection on 3/**/2015 for the original quoted amount, but then was cancelled by the customer three days later on 3/**/2015. Since the device had been processed already, the device was not eligible for return. Since all of our payments run on automated filters, this device was not sent a payment when the rest of the items in the order were paid. The funds have since been sent via [redacted] to the customer via ** Unique Transaction ID: [redacted] to complete the transaction in full and pay the customer in whole.Thanks again for your patience while we sorted this transaction out and as always, please let us know if you have any additional questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I sent my s5 phone to this company for cash, the company was suppose to pay me $207.00 for my phone the was the price they told me for sailing my phone to them.but its been over 3 weeks now and I have not gotten a payment or anything from this company.Desired Settlement: I want my money I was told my phone was worth or my brand new phone back with a small check with an appolegy attached to it stating sorry for the enconveence .

Business

Response:

Customer sent in order under Order ID: on 8/*/2015 and it was received on 8/**/2015. Upon inspection, device was found to be a counterfeit good and we do not purchase counterfeit goods per our Service Terms. Counterfeit items are considered to be Prohibited Items and are not returned to the customer. Our Service Terms which the user agreed to upon using our site state:Prohibited Items: Certain items are prohibited. By using the Service, you represent that the items are not items that are prohibited. You agree to indemnify the Covered Parties (as defined herein) from any liability resulting from your submission to us of prohibited items. Additionally, Prohibited Items will not be returned the user. Prohibited items include, but are not necessarily limited to:Illegal, counterfeit or stolen items;Items that infringe on any third party’s intellectual property (copyright, trademark, trade secret, patent) or publicity or privacy rights;Customer can review our full Service Terms on our website here: [redacted]We ask that this case be closed since it involves the attempt to sell a counterfeit good.Thank you.

Review: Damaged my phone to reduced quote by more than $100! They stated that the phone has a cracked on the top right. then reduces my offer to $60 from $170. I almost cried because the only reason I traded in my phone (that was in great condition) was because I needed the money to take my sick puppy to the vet and I am not working now so I could not afford the medical bill. I would have never used this company other wise. I was in dispair and that is what these types of company look for, people with a need for a desperate reason. When I sent it, I sent a almost new phone in and when I got it back the etched out indents were on the top right and an almost identical indent on the bottom left. This was weird (note: every place I took the phone told me the damage was as a result of some techician tapering with the phone. One technician said the damage clearly was made when they were trying to remove parts from my phone! I was devistated! A source told me buybackworld.com intentionally damages, "accidently drops and bumps into machinery while accepting the phone from USPS", "damages the phone while removing the SIM Card" , a small % of electronics they recieve. Certain people selling are so desperate they still accept the lowered offer because they believe they must have miscalculated the quality of the phone. I could not believe it! I never knew that companies were damaging electronics on purpose to increase their profits and rip off people in this bad economy. I emailed them and informed them that their claim was wrong. They appologized that we could not come to an agreement via email. When I investigated them and found their phone number and called they stated their company is under survallance and slipped in the question of "uhm" do you have any proof? Once I informed them about why I submitted the phone, informed them that I had photos and signed statements from various professional technicians, and I saw that they did not care and kept trying to scare me with the fact that they have survallence footage I humbly asked them to please give me the survallence footage they stated they had so I could take it to my lawyer to see what case we would have against them in civil court. Once they heard this they hung up the phone and blocked my calls. I am a peaceful and forgiving person when it comes to me but when someone's fraudulant behavior endangers the life of my tiny puppy I am like a mother bear whose cubs are threatened. This may not seem like a big deal to some but [redacted] treatments could have been handled better had I gotten to the vet earlier. After this happened I had to to let people know to stay away from this company and report them on business reporting companies so that all animal lovers like myself would know to boycott companies like this.Desired Settlement: Either Buybackworld.com takes the phone they damaged and give the amount agreed on in addition to an apology and compensation to help with the trama we had to go through with [redacted] - my puppy - at that time due to their fraudulent actions.

Consumer

Response:

At this time, I have not been contacted by Buy Back World regarding complaint ID [redacted].

Sincerely,

Business

Response:

Case #: [redacted]

[redacted] The item had the following history while at BuyBackWorld:

Arrived June *, 2013

Inspection Failed June*, 2013

Revised Offer Rejected June*, 2013

Item sent back June*, 2013 via USPS Tracking # [redacted]

Item delivered back to customer June *, 2013

During this time no parts were removed, nor was there any repair attempt made. We do not perform repairs in-house and devices are simply updated as passed inspection or failed inspection based on how we receive a customer’s device in comparison to their evaluation during checkout.

Per the customer’s request, we will issue the original value of $170, plus an additional $20 for any inconvenience caused as an effort of good faith to make whole on this transaction if the customer is willing to send their device back in with the provided return shipping label (attached).

Once we receive the specified device (IMEI [redacted]) in-house, we will promptly issue payment of $190 via PayPal to the indicated ID of [redacted].

If the customer is in agreement with this resolution, we ask that the case kindly be closed.

Thank you.

Sincerely,

The BuyBackWorld Team

Review: Hi the Company offered to purchase an IPhone 6 plus. The company acknowledged receipt of the phone in an e-mail. The Company has not paid for the phone and will not respond to my requests for them to return the phone or pay for the phone. [redacted]Desired Settlement: Return of the IPhone 6 that they are holding as soon as possible. It is not there phone and they have not paid for the phone.

Business

Response:

Hi, We're sorry to hear that you haven't been happy with our services and want to make it right. Please provide us with your Order ID (PS#) so we can provide further details on your transaction. We currently have no transactions placed under your name or email address. Once we have this information, we will be glad to further assist you. Thanks!

Review: I mail my phone to buy back world on 10/**/2013. They told me they mail the check on 10/**/2013 the first email told me to wait a week. Today is 11/**/2013 no check I have talk to the post office it may only take 2 to 3 days to get the check from ny to ga. Today the [redacted] I email they told me to wait until next week to get back to them.Desired Settlement: I just want the 175 I was told by check via USPS priority mail with tracking number.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: They are saying that my phone is lost or stolen and will not give them back to me. However I contacted Tmobile because I told them I want my phones back and they put a block on it. Now this company will not give me back my phone and will be re-selling it to make a profit without even giving me money.Desired Settlement: I want either my money or my personal phones back

Business

Response:

The Order ID: [redacted] in reference was checked out for two devices, both Samsung Galaxy S 5 SM-G900T [redacted] phones. Upon receipt of the customer's package, only one device was found. This device was found to have an IMEI ([redacted]) which was not eligible for resale since it was not clear for activation and was being financed on the [redacted] network (See Attachment 1 - [redacted]Finance). The customer was given the option to clear this with [redacted] or have their device returned. When the customer opted to have their device returned, it was sent back via [redacted] Tracking #: [redacted] and delivered on 7/**/2015 (See Attachment 2 - [redacted]-Delivery). The customer's device was originally quoted at $177, not $500 as this claim indicates and the device has since been returned per the customer's request so we ask that this complaint be closed as resolved in full. Thank you.

Review: May.**.2015

To whom it may concern;

I [redacted] requested a quote from buybackworld a company that buy old broken or unwanted devices I had a device that I no longer wanted to use I requested the quote on April.**.2015 I thought the price was okay for a new brand new device so I decided to go forward and sell the device for $120 I received the shipping kit on 4.**.2015 I wanted to make this transaction quick due to the pricing to device can dropped the appraised price the shipping box they sent to me was not big enough to place the original box inside of it so I had to remove the phone from the packaging and place into a bubble wrap and cardboard shipping box provided by the company along with the charging cord that the seal was never broken on I shipped off by going to a [redacted] office on 4.**.2015 I was notified by the company upon receiving the device so it could be inspected I was then notified of a revised price of only $75 which I accepted the offering but after accepting the offer I realized that this company sent me a shipping kit with bubble wrap to me that implied for me to take my phone out of the original box and place my phone into the shipping box provided by the company I reached out to the company asking for them to consider giving the amount owed to me being that I sold them a new device for $120 and I was offered a revised price for $75 they declined and told me that I accepted the offer and the reason was because it was not placed in the original box I then told them the reason why the phone was not shipped in the original box and told them that I use the shipping box provided by them and they declined to give the remaining amount of money owed to me I marked the phone as a new device which it was and they should send customers a bigger box to place the devices sold to them the phone was never activated and never used so I feel completely cheated by this company to use that one minor reason to offer a revised price after buying a brand new device from me I am writing this letter in correct or mediate the on going issue I have submitted several other quotes for devices to sell which are in excellent condition I am hoping this problem can be resolved by receiving the $45 owed to me for my device

###-###-####

Company address and contact

information

[redacted]Desired Settlement: Sending me $45 funds that are rightfully owed to be from selling my brand new device to this company

Business

Response:

The customer sent in their device under Order ID: [redacted] for a quoted amount of $120. Upon inspection, their device did not match the condition described and the customer was sent a revised offer of $75 on 5/*/2015, which they accepted and confirmed acceptance of on the same day, 5/*/2015. Upon acceptance of the revised offer, they were mailed a check in the revised amount of $75 on 5/*/2015. A customer is given the ability to accept a revised offer or reject a revised offer. If they reject their revised offer, their item is mailed back to them free of charge. Unfortunately, once a revised offer has been accepted and paid, we are unable to alter the transaction.Per our Service Terms, "You will have the opportunity to accept or reject our revised offer for up to five (5) days (the “Revised Offer Period). BuyBackWorld will also remind you of the revised offer one or more times during the Revised Offer Period. If you do not respond within five (5) days, we will infer your acceptance of our revised offer and automatically process the item at the price quote adjusted by us to reflect the appropriate condition and you will be paid the revised offer price in the normal course and in accordance with these Service Terms. For the avoidance of any and all doubt, your acceptance of the original offer and/or any revised offer is final and you will not be able to change your mind later about accepting such offer."The customer did not mention any issue regarding the shipping kit we sent them or else we would have gladly resent them a new shipping kit free of charge to accommodate a larger sized item. Unfortunately, since the customer accepted the revised offer and have received payment, we are unable to resolve this issue further.