Buy Back World

Review: I sent a cell phone to this company ,advertised ,I would receive 51.00 dollars for my phone over 3weeks later ,I received a check for 1.00, I want the other 50.00 dollars I was promised.Desired Settlement: want my 50.00 the company promised me.

Business

Response:

[redacted]

The device sent in by the customer can be found at the following link:

As a result of these two issues, the customer was sent a revised offer explaining the issues and the revised offer amount of $1 on 6/*/2014. The email also indicated that if the customer did not respond to either accept or reject the revised offer within 5 days, the device would automatically be processed at the revised offer price per our Service Terms. Four days later, on 6/**/2014, the customer was sent a follow-up email reminding them that if they did not respond to the revised offer within the next day, their device would be processed at the revised offer price of $1.

When the customer still did not respond to either email, the device was processed at the revised offer price of $1. On 6/**/2014, the customer was sent a check for the revised offer price of $1.

Please note our Service Terms which clearly explain this process below:

A full copy of our Service Terms can be reviewed here: [redacted]

Since the customer did not respond to either email explaining the revised offer to either affirm their acceptance or rejection of the revised offer, we moved forward with processing the device at the revised offer per our Service Terms.

Since the device was not the correct model and was not clear for activation on the respective Cricket network, we are unable to pay the original quoted $51 since this is the value of a far more valuable device. However, as an act of good faith, we will send the device back to the customer via USPS Tracking #: [redacted] and kindly ask that this case be closed.

Thank you.

Sincerely,

The BuyBackWorld Team

Review: No response when email is sent and they ever answer the phones and they do not list their number to the public which is crazy when people are sending in items for cash and they don't get a response through the email and they don't answer the phones, it looks to fishy with all the ways fraud can take place in the world today. Never better communication with customers in a more timely manner or need to pay customers quickr so they won't feel like they are getting messed over.Desired Settlement: To send my payments quickly for the items they have inspected and passed and finish the other items they already have ASAP since no one will bet in touch with me.

Business

Response:

Customer created three (3) orders on 9/**/2015 with the following [redacted] Tracking #s: [redacted], [redacted], [redacted] all of which were received in-house only yesterday, 9/**/2015. Upon receipt of the packages, the customer was emailed to notify them at the email of record on file: [redacted]. If the customer has not received their email notifications, we ask that they please check their SPAM folder to make sure they are not being caught in there.The customer's items will be inspected and paid within one week of receipt, which we clearly state in our FAQs and throughout the email communications which are sent. Link provided below:[redacted]We ask that the customer wait until 9/**/2015, or a week has passed, before submitting an additional complaint since their order will be resolved on its own by that point. Given this, we ask that the Revdex.com close this case. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I sent in the complaint to the BBQ and within the hr I was paid for two phones and waiting on the third and two orders were received yesterday and one last week.... my problem is more so with the communication but with being paid for the two items this quick let's me know they are able to take care of the third as well because it is the same as the first two, but again it is more so with the communication I have a problem with that make things seem funny at first

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I contacted Buy Back World on their internet site about selling a Verzion Black Berry Bold 9650 in excellent condition. Buy Back World said they would pay $50 for the phone and would send an envelope for mailing. The instructions were to place in provided envelope with power cord after charging. I did as instructed. It was determined upon arrival that the phone had a scratch . This was a new phone out of the factory box which was NEVER used. Buy Back World informed me that they would now purchase the phone for $20 or have it returned. I asked that the phone be returned. I received the phone( I still saw no scratches) minus the factory power cord. I was told that the accessories are separated from the phone upon arrival and they could send a generic power cord. This is not acceptable. I want the original $50 offered for the phone or I want the factory issued verizon power cord returned.Desired Settlement: I want the $50 promised to buy the phone which is not defective or a new verzion factory issued phone exact model with power cord. I believe my phone was damaged in shipping using the envelope provide or upon inspection at the company. Again this was a new phone right out of the box!

Business

Response:

Customer was sent a revised offer due to a condition difference.

Customer checked out “new” condition, but their device was found to be in

“excellent” condition due to the fact that it was used and was not factory

sealed. In order to qualify as “New”, the website found at [redacted] explicitly states

that the device must be “Brand New in Box SEALED”, never used or opened. Even

if the device is never used, but the seal on the box is broken, the device will

not be graded as “New”.

Customer was given a choice to accept or reject the new

offer. Customer chose to reject the revised offer and their device was promptly

sent back to them via USPS Tracking #: [redacted], which was

delivered on **/*/2013.

Upon receipt of their item back, customer claimed they did

not receive their charger back. Although it is not company policy to return any

accessories sent in with a device, a brand new replacement charger was sent to

the customer via USPS Tracking #: [redacted] as an act of good

faith. This was received by the customer on **/**/2013.

Since the customer has received both their device back and a

replacement charger, we ask that the

case kindly be closed.

Sincerely,

The BuyBackWorld Team

Review: Sent in phones for cash and haven't received my payment yetDesired Settlement: I want my payment

Business

Response:

Consumer Info

Consumer’s Original Review:

Sent in phones for cash and haven't received my payment yet

Consumer’s Desired Resolution:

I want my payment

Business/Consumer

Response & Rebuttals:

Initial Quote:$269

Revised Offer:

Revised Offer Reason: Device was paid in full on 9/**/2013 via PayPal Unique Transaction ID [redacted]

ITEM DETAILS:

Item Name: Samsung Galaxy S 4 SGH-i337 GS4 AT&T

Item IMEI/Serial #: [redacted]

Initial Quote: $341

Revised Offer: $--

Revised Offer Reason: Device was paid in full on 9/**/2013 via PayPal Unique Transaction ID [redacted]

Review: I sent a HTC One M9 Verizon to buybackworld and they sent an email saying they received the phone. They then sent another email saying they would pay me $190 and that the check had been sent. I was to wait ten days and the check would arrive in that time. It didn't. I have sent several emails to the company to resolve the issue but they have not responded back at all.Desired Settlement: I want the $190 dollars they said they would pay me.

Business

Response:

We're sorry you haven't received your payment yet and know how frustrating it can be to wait so we want to make it right. Our records indicate your check was processed on 1/**/2016 and mailed out on 1/**/2016 via First Class mail. The [redacted] states First Class mail can take up to 10 business days to be delivered so your check should reach you by 2/*/2016. If your check still hasn’t arrived by then, simply let us know and we will gladly reissue you a new check with tracking to avoid any further delivery issues. We thank you in advance for your patience and hope to have this issue resolved for you ASAP. As always, if you have any further questions in the meantime, please don’t hesitate to contact us directly at [redacted]. While we make every attempt to answer any and all customer service emails within 12 hours, requests sent over the weekend can can up to two business days to be replied to. Our records indicate that your first contact regarding your check was sent on 2/*/2016 and we sent our response on 2/*/2016. Please let us know if you are not receiving our reply emails or if they are getting caught in your SPAM filter.Once again, we appreciate your patience and look forward to resolving this ASAP for you. Thanks again for choosing BuyBackWorld.com, where your business is our pleasure!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Sent a blackberry z10 to sale to buybackworld for $35.00. They received it on August ** at 10:02 am. The [redacted] tracking number is [redacted]. I have sent multiple emails with no response. I did receive an email say the device was accepted but somehow I deleted it.Desired Settlement: I want my payment for the device. But they will not respond to my emails. They have no other way of contacting them.

Business

Response:

Customer was paid in full via [redacted] Unique Transaction ID #: [redacted]. Upon reviewing their account, we see that they deleted their order so they did not receive our automated emails indicating that their item had passed inspection and been paid for. If the customer would like to reinstate their account with us, they should email [redacted] and we will gladly assist them with doing so. Since the customer has been paid in full, we ask that this Revdex.com case be closed. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Selling 4 cell phones. Package received by Buy Back World, inspected and supposed to send me checks totaling $191.00. Never received money! This is fraud!Desired Settlement: I want my money as contracted. Have proof that delivery was made and inspected. Never received money.

Business

Response:

We are happy to clarify on your payment issue and apologize for any inconvenience caused thus far. Your order was submitted to us on 7/**/2014 and received on 7/**/2014 to our facilities via USPS Tracking #: [redacted]. All four items in your order passed inspection on the very next day, 7/**/2014, and your check was mailed out on 8/*/2014 for the full original quoted amount of $191. At each step of the way, we sent an email update to the email address on file, [redacted], to keep you updated as to your order’s progress throughout the entire process.

All checks are sent via USPS First Class and typically take 3-5 business days to arrive, but the USPS states First Class mail can take up to 10 business days to be delivered so that could be until 8/**/2014 from your check mailing date of 8/*/2014.

We provide a detailed breakdown of the timeline associated with each the progress of each transaction at every step of the way via email and also post this on our FAQs here: [redacted]

Since your items passed inspection on 7/**/2104, which was a Thursday, and the Revdex.com complaint was filed on 8/*/2014, which was two days later and a Saturday, there was no possible way for the check to make it to you in that timeframe nor was it ever supposed to.

If your check still has not arrived by 8/**/2014, please email us at [redacted] and we will gladly send you a new check with tracking number to alleviate any further delivery issues.

Thanks!

Sincerely,

The BuyBackWorld Response

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I sent in my Samsung Galaxy Tab 2 10.1 16GB AT&T SGH-i497 soon after creating an order on 7/**/15 to BuyBackWorld along with this tracking number: [redacted] and the order number: [redacted]. I have received an email saying that the company got my tablet on 8/*/15 and inspected it and would still pay me the original quote of $51. The order details said they sent payment on 8/**/15, but after several weeks of waiting, I still hadn't received payment. Since then, I have sent multiple emails asking about it and have yet to receive a single response back. Needless to say I am extremely displeased with the services and would like it resolved asap as it's been more than two months since I sent my tablet to them and almost two months since they said they sent my payment.Desired Settlement: I would like to receive the $51 I was quoted and that I was told was sent to me.

Business

Response:

We're sorry to hear that you never received your payment and want to make it right. While most checks are delivered without any issues, there are times where items can get lost in the mail and we apologize for this on behalf of the [redacted]. A check reprint will be sent to you via [redacted] Tracking #: [redacted] to the address of record on your account to avoid any further delivery issues and should reach you by the end of the week.For future reference, please direct all customer service inquiries to [redacted] for the quickest results and resolutions to all matters. Again, we appreciate your patience and understanding while we correct this issue. Thank you.

Review: I have shipped my tablet to the company 3 weeks ago and have not receive anything g back. There is no contact information to call just an email. I have checked my spam and sent multiple emails to the address that was given . I belive that this company is a ScamDesired Settlement: Either they Shipp my tablet back or give me my Money for it . For the wait and time I want at least 100.00 for the trouble . I am just sick of this

Business

Response:

Hi,We're sorry to hear that you haven't been satisfied with our services and want to help. In order to do so, please provide us with your Order ID (PS#) so we may reference your transaction and provide further details. Unfortunately, we are unable to locate any orders based off of your name or email so we believe you might be contacting the wrong company. Once we are able to reference your order, we will be more than happy to provide further assistance and a quick resolution to any issues.Thanks!Sincerely,The BuyBackWorld Team

Review: I mailed 5 cell phone to this company and they guaranteed payment in 3 to 5 days and it been 3 weeks and they wont respond. Ive called the phone # and they keep sending fictitious txt messages back as of 1 minute ago saying they WILL NOT ANSWER PHONE CALLS and to email them in which ive been doing and they will not respond still either

Please contact me at ###-###-#### or ###-###-####

Thank You very much

Sincerely, [redacted]Desired Settlement: ASAP MY Money

Business

Response:

[redacted]

[redacted] We are happy to provide an update regarding your order, but unfortunately we do not have any ordes placed in our system for you since October **, 2014 which was for one device. This order was paid on 11/**/2014 via check. If you would like us to provide an update on any additional orders you might have, we would need you to provide us with an Order ID (PS #) which you would have received via email upon placing an order through our website. It is possible that you placed the order with another company and you are confusing the order with us since you used our services previously in 2014. Unfortunately, until we receive a valid Order ID to look up your order, we are unable to provide additional updates to you. We communicated this to you in all of our email responses and can provide documentation of our responses to you via email. Unfortunately, we do not communicate via text or telephone at the moment. Please provide us with your Order ID (PS #) so we may provide an update to you. Thank you.

Review: On **March 2014 I initiated the process of having a product evaluated for purchase from me by an electronics buying company. I followed their process and mailed in my product for them to evaluate. Upon their inspection, they decreased their offer to me from $107 to $12 for a defect that was inaccurately assessed. There is no way to speak with any of their representatives to discuss the issue, and I cannot dispute this with them in any way. The issue they described in no way matches the condition of the device I sent to them.Desired Settlement: I would be content with the original offer they made or some personal contact from the company to discuss this issue.

Business

Response:

Customer submitted their order on 3/**/2014 and their package arrived on 4/**/2014. The device was inspected on the same day of receipt and found to have a defective battery since the device would immediately power off when removed from the charger.

Due to the defective battery and device's inability to take charge, the customer was sent a revised offer of $12 from the original quoted value of $107, which represented a 100% Functional device in "Excellent" cosmetic condition.

The customer emailed on the same day the device was inspected, 4/**/2014, asking for the device to be retested due to an "incorrect" assessment.

The customer received a response on the same day they initially emailed, 4/**/2014, letting them know that the device would be rechecked on the next business day by a [redacted] to confirm the status of the device.

After a [redacted] reviewed the order, the device was indeed confirmed to not be able to hold a charge so in-turn, the customer rejected the revised offer. As a resultn, the device was promptly shipped back to the customer on 4/**/2014 via USPS Tracking #: [redacted]and is scheduled to be received back by the customer on 4/**/2014.

Unfortunately, since the device was deemed not 100% Functional by various members of our Quality Control Team and the device was sent back to the customer promptly in accordance with our Terms and Conditions, we are unable to resolve the issue further and will consider this case closed once the device is returned to the customer. The customer has been informed of their device's status at every step of the way and there has been direct communication with the customer on numerous occasions via email.

Review: I agreed to sell my phone to them for $80.00, I mailed my phone , they admit they have received it, however no communication since that point. Email says it will take 48 hours and that was on 9/**/13. I have emailed and called with no response.Desired Settlement: Either payment or return my phone.

Business

Response:

Customer was sent a revised offer due to a Bad ESN. Customer checked out their iPhone in “Excellent” condition, but their device was found to have a Bad ESN, making it unable to be activated by a new user. A device can have a Bad ESN due to the following reasons:

Device being reported lost or stolen

Unpaid Bill

Device is still “active” on an existing account

Customer was offered the choice to either:

a) clear the ESN for full payment

b) accept the “Poor” price of the device

c) Have their item returned to them

The customer chose to have their item returned to them and it was shipped back to them via USPS Tracking #: [redacted], which

was delivered on 10/**/2013.

Since the customer has already received their device back, we ask that the case kindly be closed.

Sincerely,

The BuyBackWorld Team

Review: I sent in a phone that I was selling and they said it passed the inspection but that was a week ago and they have not paid for the phoneDesired Settlement: I want my money that what I want

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

The business has paid case closed

Review: I sent my old phone for buyback services to Buyback World located in ** back on 11/**/14. The company informed me that the product didn't power on so I would not be able to receive the quoted price of $55. Instead they could only offer me $5, at which time I rejected the order and asked for my phone to be returned. During the return process back to me, my screen was cracked and therefore no longer able to be used if needed.

The company says that when the phone is in route to me that there not liable for damages and for me to contact [redacted] for damages. I cannot get damages because they didn't buy insurance when they sent the phone back to me. I feel that this company is liable for the phone until it reaches the customer (me) and it should be covered since it was broken because they mailed it back to me.Desired Settlement: I would request that my phone be repaired back to it's original state. Or it should be replaced or bought at the quoted price of $55 since the phone was damaged on route to me.

Business

Response:

We are happy to clarify on your return issue and apologize for any inconvenience caused thus far. Your order was returned to you on 11/**/2014 via [redacted] Tracking #: [redacted] because we were unable to reach an agreement regarding the condition and functionality of your device. Your item was returned to you because you indicated your device was in Excellent condition and 100% Functional. However, upon receipt, your device was found to not power on so it was not functional and we could not pay the initial quoted value. As a result, we sent you a reduced offer which was rejected. Per our Service Terms, any insurance which you wish to have added to your package should be done at your own expense: Shipping the Item: Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a U.S. Post Office. We prepay the shipping costs when you use our prepaid label. However, if you wish to fully insure your package, insurance must be purchased by you at your sole expense. If you choose to use any other shipping service or carrier, you must do so at your own expense Additionally, in the event of a Return Circumstance, where your item is sent back to you, you assume all risk of damage in transit since passing of title does not transfer to BuyBackWorld: Risk of Loss/Passing of Title:You assume all risk of loss or damage in transit until the item is received by us at our processing center. Title to the item does not pass to BuyBackWorld until the item is received and inspected at our processing center. If your item is rejected (due to damage or other issues that were not disclosed in your item form), title to the item will remain with you and the item will be returned to you.Risk of Loss (detail):In the event that you reject the revised offer, your item will be sent back to you via [redacted] First Class mail, [redacted] Priority Mail or [redacted]. A tracking number will be provided to you once your item is shipped back to you. If you do not receive a Return Tracking Number, please contact [redacted] and request one. You remain responsible for the risk-of-loss of any and all Products until delivery of the same to BuyBackWorld. You are responsible for any damages that may occur to your Product while in transit. BuyBackWorld is responsible for the risk-of-loss when it opens the packaging containing your Product and ceases in the event BuyBackWorld returns your Product to you for any reason. For avoidance of doubt, in such event, risk-of-loss will be transferred to you once BuyBackWorld delivers the package to the carrier for return to you and you will bear the risk-of-loss in transit. All items which are returned and show a delivery confirmation via the carrier's tracking # are considered final and you bear the risk-of-loss for items which are taken from your property. Returned items will not be shipped with signature confirmation or with insurance. Passing of Title (detail):Title of the Products passes to BuyBackWorld upon BuyBackWorld's receipt and acceptance of the Product for the original quote or the revised offer, as applicable. If there is any Return Circumstance, title shall not pass to BuyBackWorld and remain with you. Please feel free to review our full Service Terms here: [redacted] Any packages which are damaged in transit are labeled by the [redacted] as they have very strict delivery guidelines and adhere to extremely stringent standards. Since there was no indication that the package was tampered with, nor have we received any proof that the device was actually received with a cracked screen, we are unable to provide further assistance beyond this. Furthermore, the device originally failed inspection because it failed to power on, which would deem the device to be “Broken” regardless of a cracked screen or not. If the device had been as described initially, the transaction would have been completed succesfully with no issues. However, as an act of good faith, we are offering the following resolutions for the customer to choose from: We can add an extra $10 to our original revised offer of $5 for a total payment of $15 to be sent via [redacted] to put towards the repair of the claimed damage of the device If the customer resends in the device to us, we will honor the original quoted amount of $55 and make payment to their [redacted] ID on file If the customer wishes to resend in their device, they should send it with tracking to the following address and provide us with the tracking number once it has been mailed: BuyBackWorld Attn: Claims Dept. [redacted] Once the customer chooses their desired resolution, we ask that the Revdex.com please close this case. Sincerely, The BuyBackWorld Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I recently mailed my phone to buyback world to sell I recently received email say ing they received my phone in good condition second email received phone not in the package that's and error. I emailed them no responseDesired Settlement: I expect a check or return of my phone

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Buy Back World has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,