Buy Buy Baby

To whom it may concern: We are in receipt of your complaint concerning [redacted] 'sfrustrations with placing an order for a car seatOn May 8, the car seat wasshipped via FedEx tracking # [redacted] and delivered by May As of today, we consider this complaint closedIf you have any questions or need any additional information, pleasefeel free to contact me directlyVery Truly Yours,

January 22, Revdex.com Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ RE: [redacted] # [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations with her recent orderOn January 7, we sent a check in the requested amount of $to [redacted] As of today, we consider this complaint closedIf you have any questions or need any additional information, please feel free to contact me directlyVery Truly Yours, [redacted] Customer Relations [redacted] *** [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because, as stated before this is not a practice that should be alowedYou can't have an offer that will lure people in to buy something and the cancell the orderIf this happened at a brick and mortar store it would be bait and switchI do not see why it should be any diferrent with online purchaseThey had an offer on line, and then after the order has been confirmed and accepted they cancelled it but they told me it is available for a much higher price hence bait and switchThis company offering a gift card just so that I can get into the store to spend more money is also one of the oldest tricks in the bookI am tired of seeing people bring stepped on by the big corporate officesThis company will not buy me with gift cards since I will never ever shop at that store nore any of their affiliates like Bed Bath amd Beyond since they probably have same practices in placeThe only thing that is acceptable for me is to deliver the stroller that I wanted at the price that I purchased it forI do not want any gift cards or cupons or anything like thatAfter that is met I will pull my claim and untill then I will rejectI will not contact any of the officers of this company since I was always the one initiating the contact to try and resolve thisNot once have thwy called me except the initial call to let me know that the company is cancelling the order which I refusedI even emailed their ceo and never got a response from him which told me that this company and the executive officers do not care about the most important ingredient for a successful retail businessIn this case that is a customer and not a share holderP.SThis company has lost me as a customer and since we are going to have another baby and gave away all the baby stuff we are in need of everything all over which means that I was about to spend over at least $or moreNow that will go to a competitor who takes care of me as a customer and who appreciates me as such Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: If this company treated every one the same I would haveThere is a range from the company not even calling their customers to let them know about the cancellation to people who received this item because they had a store close enoughThen they offered gift cards ranging from $to $Then I was told by three diferrent customer service reps diferrent liesIt went on from out of stock, to a mistake in pricing to we are not out of stock we just pulled the item from online store and you can have it at regular priceIt looked like a legitimate offer on an item that is beeing clearanced out since all the other collors in that stroller where not marked downBut yet that weekend the store pulled all of the strollers that where the same brand as the one purchasedI believe that this company is not honest with its customersEven a customer service director told me that she has an obligation to the share holdersIf it was not for the customers there would not be any share holdersHere is the thing, I got a year successful career behind me in retail ranging from a part time stocker to a store director and the company that I worked for never treated a single customer the way I and plenty other customers been treatedAnd I was in retail when online stores just started to show on market so there where plenty more mistakesI never accepted any cancellation from this company since I believe that it is a breach of contractThey did release the money that was pending for the purchaseI am willing to send the company a check for the price that I paid for on that day or they can charge my credit card again for the $plus taxAs I stated before I believe that the company breached a contract by refusing to ship the item that I purchased for $plus taxI do not want to get any reimbursements for this or any gift cards that they are offeringOn average the consumer will spend 25-40% more in the store when they have a gift card and I will not do any business with this company ever again anyhowI just want this company to honor their part of a contract amd that is allThank you [redacted] P.Syes I did talk to the company as well but except the initial call that I received on the Sunday after purchase in which their customer service rep told me that they are cancelling the order and me telling them that I do not accept that all other calls, e-mails where initiated by meTheir only care was to stop the honest people from getting this item there was no customer careNo one cares about the costumerThis is another reason why I did not accept anything from this companyFor me this matter is not closed Regards, [redacted]

September 29, 2014 *** ***Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: *** *** Case # *** To whom it may concern: We are in receipt of your complaint concerning ***
*** stroller orderUnfortunately, we had an obvious pricing error on our website which we corrected as soon as we couldThe item in question was mistakenly priced 86% below the correct priceWe acknowledged and apologized for the error, and we offered this customer an accommodationThough we're not satisfied that the error occurred, we corrected it promptly As of today, we consider this complaint closed If you have any questions or need any additional information, please feel free to contact me directlyVery Truly Yours, *** ***Customer Relations (*** *** ***
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September 29, 2014 *** ***Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: *** *** Case # *** To whom it may concern: We are in receipt of your complaint concerning *** *** stroller
orderUnfortunately, we had an obvious pricing error on our website which we corrected as soon as we couldThe item in question was mistakenly priced 86% below the correct priceWe acknowledged and apologized for the error, and we offered this customer an accommodationThough we're not satisfied that the error occurred, we corrected it promptly As of today, we consider this complaint closed If you have any questions or need any additional information, please feel free to contact me directlyVery Truly Yours, *** ***Customer Relations (*** *** ***
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January 16, 2017   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]    Case # [redacted]   To whom it may concern:   We are in receipt of your complaint...

concerning [redacted] frustrations regarding an online purchase with buybuy BABY. The shipment was able to be retrieved and ultimately was delivered to the customer. On January 4, 2017 a 50% refund was processed in the amount of $261.49 for the inconvenience.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       [redacted] Customer Relations [redacted]   [redacted]

March 2, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]'s...

frustrations regarding a furniture delivery experience. Our District Customer Service Manager, [redacted], has been in touch with Miss [redacted] and have processed a refund.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       [redacted] Customer Relations [redacted]   [redacted]

To whom it may concern: We are in receipt of your complaint concerning Rebecca Muller’s frustrations with the quality of diapers that were purchased from buybuy BABY as well as her experience in trying to exchange them. We have sent Rebecca a replacement of Pampers brand diapers via order...

number [redacted]  As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours,

February 17, 2017   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]   Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

[redacted] frustrations regarding a refund owed for a highchair. As of February 3, 2017 a replacement merchandise credit in the amount of $326.61 was sent to the customer. Our eService Manager, [redacted] left a voicemail with [redacted] wife, [redacted] with these details. If you have any questions or concerns please reach out to Elaine at ###-###-####. Thank you for bringing this to our attention.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       [redacted] Customer Relations [redacted]   [redacted]

October 7, 2014 [redacted]1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690  RE:         [redacted]   Case # [redacted] To whom it may concern: We understand the customer is upset, which is why we apologized and offered an accommodation. The circumstances described in his response were the result of how the error manifested and how it was resolved on a local level before its scope was fully understood, all of which we apologized for in our prior communications. We remain willing to make a reasonable accommodation to the customer in light of any inconvenience our error has caused. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations ([redacted]  
[redacted]

February 21, 2017   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]    Case # [redacted]   To whom it may concern:   We are in receipt of your complaint...

concerning [redacted] frustrations regarding an experience in the Rockaway, NJ store. Our District Customer Service Manager, [redacted], has tried to contact the customer several times with no response. A gift card in the amount of $50 was sent to F[redacted]. If the customer wishes to speak to someone further regarding this complaint, please have them contact [redacted] at ###-###-####. Thank you for bringing this to our attention.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       [redacted] Customer Relations [redacted]   [redacted]

December 2, 2015Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690RE:      [redacted]   Case#[redacted]To whom it may concern:We are in receipt of your complaint concerning [redacted] frustrations regarding an...

order placed from a baby registry and sent with incorrect information. [redacted] from our call center has accommodated the customer a $50 gift card for the inconvenience. As of today, we consider this complaint closed.If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations[redacted]

July 3, 2017   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]    Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning...

[redacted] frustrations with a monitor return. The customer and our eSerbvice Supervisor, Laurie C[redacted] have worked with [redacted] directly to get a replacement. Also, Laurie has sent a $50 gift card to the customer for her experience. The feedback regarding the product has been submitted to our Quality Control department as well. We apologize for any inconvenience this may have caused and thank you for bringing this to our attention.   As of today, we consider this complaint closed.

To whom it may concern: We are in receipt of your complaint concerning [redacted]'sfrustrations with placing an order for a car seat. On May 8, the car seat wasshipped via FedEx tracking #[redacted] and delivered by May 13. As of today, we consider this complaint...

closed. If you have any questions or need any additional information, pleasefeel free to contact me directly. Very Truly Yours,

January 22, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690  RE:         [redacted]   #[redacted] To whom it may concern: We are in receipt of your complaint...

concerning [redacted] frustrations with her recent order. On January 7, 2015 we sent a check in the requested amount of $27.99 to [redacted]  As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations [redacted]

May 18, 2016 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE:      [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations regarding a dresser...

delivery. We have issued the customer a $100 gift card and waved shipping for the dresser. As of 5/13/2016 the dresser was delivered to his home in [redacted] As of today, we consider this complaint closed. Please do not hesitate to contact me if you have any additional questions. Very Truly Yours,   [redacted] Customer Relations ([redacted]  
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are in receipt of your complaint concerning [redacted]’s frustrations with receiving 20% off her baby furniture and the exclusion list on the coupons. We have issued a refund for the 20% discount on the crib and dresser she purchased. The feedback has been shared with marketing to...

address any incorrect exclusions. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly.