Buy Buy Baby

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

December 2, 2015RevDex.com 1262 Whitehorse
Hamilton Square RoadBuilding A, Suite
202 Hamilton, NJ 08690RE:      [redacted] Case #[redacted]To whom it may concern:We are in receipt of your complaint concerning [redacted] frustrations
regarding a crib order. We...

have been in touch with the customer and were able
to create a new order for the crib order #[redacted].
We have also accommodated the customer with a $75 gift card.As of today, we consider this complaint closed.If you have any questions or need any additional information, please
feel free to contact me directly. Very Truly Yours,  [redacted] Customer Relations [redacted]

September 26, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

frustrations with cancelling an order. Shaina [redacted], eService Center Supervisor, was in touch with the customer to clear up any confusion and to apologize for the errors that occurred.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       [redacted] Customer Relations [redacted]   [redacted]

RE:      Lindsay Stafford   Case# [redacted]   To whom it may concern:   We are in receipt of your complaint concerning Lindsay Stafford's frustrations with a delivery. A replacement package Fedex tracking 659078444267 was delivered on 6/10/16. If...

there are any additional questions or concerns regarding this complaint, please have the customer contact [redacted]r at [redacted]   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,

Complaint: [redacted]
I am rejecting this response because:
If this company treated every one the same I would have. There is a range from the company not even calling their customers to let them know about the cancellation to people who received this item because they had a store close enough. Then they offered gift cards ranging from $25 to $100. Then I was told by three diferrent customer service reps diferrent lies. It went on from out of stock, to a mistake in pricing to we are not out of stock we just pulled the item from online store and you can have it at regular price. It looked like a legitimate offer on an item that is beeing clearanced out since all the other collors in that stroller where not marked down. But yet that weekend the store pulled all of the strollers that where the same brand as the one purchased. I believe that this company is not honest with its customers. Even a customer service director told me that she has an obligation to the share holders. If it was not for the customers there would not be any share holders. Here is the thing, I got a 10 year successful career behind me in retail ranging from a part time stocker to a store director and the company that I worked for never treated a single customer the way I and plenty other customers been treated. And I was in retail when online stores just started to show on market so there where plenty more mistakes. I never accepted any cancellation from this company since I believe that it is a breach of contract. They did release the money that was pending for the purchase. I am willing to send the company a check for the price that I paid for on that day or they can charge my credit card again for the $59.99 plus tax. As I stated before I believe that the company breached a contract by refusing to ship the item that I purchased for $59.99 plus tax. I do not want to get any reimbursements for this or any gift cards that they are offering. On average the consumer will spend 25-40% more in the store when they have a gift card and I will not do any business with this company ever again anyhow. I just want this company to honor their part of a contract amd that is all..... Thank you[redacted]P.S. yes I did talk to the company as well but except the initial call that I received on the Sunday after purchase in which their customer service rep told me that they are cancelling the order and me telling them that I do not accept that all other calls, e-mails where initiated by me. Their only care was to stop the honest people from getting this item there was no customer care. No one cares about the costumer. This is another reason why I did not accept anything from this company. For me this matter is not closed
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
To whom it may concern,Yes, the business did indeed solve the problem we were having. We appreciate them assisting us with it, and were very happy with how accommodating the regional manager was.
Regards,
[redacted]

August 16, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      Bryan [redacted] Case #[redacted]   To whom it may concern:   We are in receipt of your complaint concerning Bryan [redacted]...

frustrations with receiving a travel system. Replacement order # [redacted] was created on August 4 with FedEx tracking [redacted] which was delivered on August 6 with signature required.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire  Customer Relations [redacted]   [redacted]

July 3, 2017   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]    Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning...

Andrew Fields' frustrations regarding order [redacted]. Our eService/LTL manager, Shonda P[redacted] was able to get in touch with [redacted]' wife. Funds were reversed back to the account and confirmed by [redacted] Two gift cards totaling $150 have been sent to the customer. We apologize for any inconvenience this may have caused and thank you for bringing this to our attention.   As of today, we consider this complaint closed.

Complaint: [redacted]
I am rejecting this response because, as stated before this is not a practice that should be alowed. You can't have an offer that will lure people in to buy something and the cancell the order. If this happened at a brick and mortar store it would be bait and switch. I do not see why it should be any diferrent with online purchase. They had an offer on line, and then after the order has been confirmed and accepted they cancelled it but they told me it is available for a much higher price hence bait and switch. This company offering a gift card just so that I can get into the store to spend more money is also one of the oldest tricks in the book. I am tired of seeing people bring stepped on by the big corporate offices. This company will not buy me with gift cards since I will never ever shop at that store nore any of their affiliates like Bed Bath amd Beyond since they probably have same practices in place. The only thing that is acceptable for me is to deliver the stroller that I wanted at the price that I purchased it for. I do not want any gift cards or cupons or anything like that. After that is met I will pull my claim and untill then I will reject. I will not contact any of the officers of this company since I was always the one initiating the contact to try and resolve this. Not once have thwy called me except the initial call to let me know that the company is cancelling the order which I refused. I even emailed their ceo and never got a response from him which told me that this company and the executive officers do not care about the most important ingredient for a successful retail business. In this case that is a customer and not a share holder. P.S. This company has lost me as a customer and since we are going to have another baby and gave away all the baby stuff we are in need of everything all over which means that I was about to spend over at least $5000 or more. Now that will go to a competitor who takes care of me as a customer and who appreciates me as such. 
Regards,
[redacted]

August 26, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted] [redacted]   Case #[redacted]   To whom it may concern:   We are in receipt of your complaint concerning...

[redacted] frustrations with the purchase of a baby gate purchased online with buybuy BABY. On August 23, 2016, our credit department processed a refund for $73.98 and a receipt was e-mailed to Mr. [redacted] that day.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]   [redacted]

December 18, 2015RevDex.com 1262 Whitehorse
Hamilton Square RoadBuilding A, Suite
202 Hamilton, NJ 08690RE:      [redacted] Case # [redacted]To whom it may concern:We are in receipt of your
complaint concerning [redacted] frustrations regarding...

e-mails from
buybuy BABY. The request to be removed was made on December 18, 2015 and could
take 7-10 days to take effect.As of today, we consider this
complaint closed.Please do not hesitate to contact
me if you have any additional questions.Very Truly Yours,  Claire B[redacted] Customer Relations [redacted]  
[redacted]

Hello, Thank you for addressing the matter. I was unable to get back to the district manager because her location changed often, but I did get her voicemails. I appreciate how responsive the company was with my concern and I received the gift card. I appreciate how the issue was handled and how it was followed through.  Thank you. [redacted]

Review: Bought an item online and after receiving a confirmation e-mail they cancelled the order because "they made an error in pricing". Found out that some people got the item online picked up in store.Why can't I get the item that I purchase. If I cancelled payment on the same item with my bank they would come after me, so If I cancelled the payment they would come after me. Why are they so special that they can get around it and we as a consumer can not do anything about it.Desired Settlement: I expect to receive the item that I purchased for the price that I purchased it for. I do not want a refund or any special treatment. I just want the item that I bought online. It is not my fault that the company made a mistake. If they do not have one ( and that is probably what they will argue) they can send me comparable one to the one that I purchased.

Business

Response:

September 29, 2014 [redacted]1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case # [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] stroller order. Unfortunately, we had an obvious pricing error on our website which we corrected as soon as we could. The item in question was mistakenly priced 86% below the correct price. We acknowledged and apologized for the error, and we offered this customer an accommodation. Though we're not satisfied that the error occurred, we corrected it promptly As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations ([redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

If this company treated every one the same I would have. There is a range from the company not even calling their customers to let them know about the cancellation to people who received this item because they had a store close enough. Then they offered gift cards ranging from $25 to $100. Then I was told by three diferrent customer service reps diferrent lies. It went on from out of stock, to a mistake in pricing to we are not out of stock we just pulled the item from online store and you can have it at regular price. It looked like a legitimate offer on an item that is beeing clearanced out since all the other collors in that stroller where not marked down. But yet that weekend the store pulled all of the strollers that where the same brand as the one purchased. I believe that this company is not honest with its customers. Even a customer service director told me that she has an obligation to the share holders. If it was not for the customers there would not be any share holders. Here is the thing, I got a 10 year successful career behind me in retail ranging from a part time stocker to a store director and the company that I worked for never treated a single customer the way I and plenty other customers been treated. And I was in retail when online stores just started to show on market so there where plenty more mistakes. I never accepted any cancellation from this company since I believe that it is a breach of contract. They did release the money that was pending for the purchase. I am willing to send the company a check for the price that I paid for on that day or they can charge my credit card again for the $59.99 plus tax. As I stated before I believe that the company breached a contract by refusing to ship the item that I purchased for $59.99 plus tax. I do not want to get any reimbursements for this or any gift cards that they are offering. On average the consumer will spend 25-40% more in the store when they have a gift card and I will not do any business with this company ever again anyhow. I just want this company to honor their part of a contract amd that is all..... Thank you[redacted]P.S. yes I did talk to the company as well but except the initial call that I received on the Sunday after purchase in which their customer service rep told me that they are cancelling the order and me telling them that I do not accept that all other calls, e-mails where initiated by me. Their only care was to stop the honest people from getting this item there was no customer care. No one cares about the costumer. This is another reason why I did not accept anything from this company. For me this matter is not closed

Regards,

Business

Response:

October 7, 2014 [redacted]1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case # [redacted] To whom it may concern: We understand the customer is upset, which is why we apologized and offered an accommodation. The circumstances described in his response were the result of how the error manifested and how it was resolved on a local level before its scope was fully understood, all of which we apologized for in our prior communications. We remain willing to make a reasonable accommodation to the customer in light of any inconvenience our error has caused. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations ([redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because, as stated before this is not a practice that should be alowed. You can't have an offer that will lure people in to buy something and the cancell the order. If this happened at a brick and mortar store it would be bait and switch. I do not see why it should be any diferrent with online purchase. They had an offer on line, and then after the order has been confirmed and accepted they cancelled it but they told me it is available for a much higher price hence bait and switch. This company offering a gift card just so that I can get into the store to spend more money is also one of the oldest tricks in the book. I am tired of seeing people bring stepped on by the big corporate offices. This company will not buy me with gift cards since I will never ever shop at that store nore any of their affiliates like Bed Bath amd Beyond since they probably have same practices in place. The only thing that is acceptable for me is to deliver the stroller that I wanted at the price that I purchased it for. I do not want any gift cards or cupons or anything like that. After that is met I will pull my claim and untill then I will reject. I will not contact any of the officers of this company since I was always the one initiating the contact to try and resolve this. Not once have thwy called me except the initial call to let me know that the company is cancelling the order which I refused. I even emailed their ceo and never got a response from him which told me that this company and the executive officers do not care about the most important ingredient for a successful retail business. In this case that is a customer and not a share holder. P.S. This company has lost me as a customer and since we are going to have another baby and gave away all the baby stuff we are in need of everything all over which means that I was about to spend over at least $5000 or more. Now that will go to a competitor who takes care of me as a customer and who appreciates me as such.

Regards,

Review: The order was placed on December 9th, 2014. According to the shipping time provided during checkout, I was informed that I would receive my package between the 10th and 17th of December. I would be receiving this package at an APO address. According to the website, if a package was ordered by the 10th it would be received by the 24th of December.

Holiday Shipping Cutoffs.

When I contacted customer service to check on the status of my order, I was informed that I would not receive it for another 6-8 weeks. This is false advertisement. There is nothing on the shipping page that suggests that APO/FPO packages will be sent by boat. In fact it suggests that it will be sent by air. Also during checkout I was not informed of this. I was mislead into thinking that I would get my package by the 17th of December. It is very possible to receive packages within this time frame because we order online all the time. I am highly upset, because as a customer I feel lied to. I would have never placed this order if the correct information was displayed. I did not cancel the order because it is already in route and I don't want to have to deal with trying to send it back and waiting another 6-8 weeks to get a refund. I will never do business with Buy Buy Baby again.Desired Settlement: I paid for a service that I did not know I was getting. According to the website and check out information, I believed I was paying for shipping within a 2 week period. I would like to be reimbursed for the shipping that I paid.

Business

Response:

January 22, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations with her recent order. On January 7, 2015 we sent a check in the requested amount of $27.99 to [redacted] As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations [redacted]

Review: I place an order for an infant car seat on may 6 I was told when I place the order that it would ship out on Friday the 8th BuyBuyBaby held my order up for 3 days did not tell me why until I called on Friday to find out why I could not track my order I was told they held the order up because it was the first time I was ordering from them and that they would expedite my order so that I would get it on time despite 6 phone calls I still today have not been able to track my order because it has not been shipped and I was lied to by personnel on the phone who told me that my order would be expedited it is listed as regular shipping which means it will not ship out till maybe Monday or Tuesday which will not reach me in time and it is not being expedited as I was promised I have received conflicting information after 6 phone calls no one is willing to resolve this issue and I am very unhappy with bye bye baby it is my first and last time ever ordering anything with them because there is a baby shower and all this week I will not have a gift for the person that is expecting a baby and this is not only disappointing but frustrating cause its too late to find another gift this was false advertising and false promises on their part which they never intended to owner and I wish that Revdex.com would do something about this type of business practiceDesired Settlement: express shipped buy them this week so that I will get it in time for the party on the 16th for the expectant mother

Business

Response:

To whom it may concern: We are in receipt of your complaint concerning [redacted]'sfrustrations with placing an order for a car seat. On May 8, the car seat wasshipped via FedEx tracking #[redacted] and delivered by May 13. As of today, we consider this complaint closed. If you have any questions or need any additional information, pleasefeel free to contact me directly. Very Truly Yours,

Review: There are 2 issues. The first is a delivery issue and the second is customer service. The wrong color crib was sent to me. Customer service verified that the order stated the correct color I ordered. They mentioned on 11/08 that this was to be expedited and would be received by 11/11. They asked me to put the old crib outside for [redacted] to pick up as a return and that their usual policy is to not ship out the new item until the old item is picked up. Due to their mistake, they mentioned that their manager made an exception to have the replacement order shipped before the old order was picked up. Between 11/09 and 11/11, communication between BuyBuyBaby and myself to let them know that the crib is still sitting outside my house and has not been picked up and urgency was sensed so [redacted] was told to come pick up the crib on 11/11. On 11/11, the new item was still not received so I checked [redacted] and the status changed to where it wasn't picked up from the facility until 11/11 after they picked up the shipment of the old crib. This is misleading the customer and no compensation or anything to try to make the customer satisfied occurred. I am due any day now and I am without a crib. I just keep having reps tell me that they can ensure that the crib will be at my house by the time I get back from the hospital if I deliver. This is the most ridiculous thing I have ever heard? I am really supposed to be building a crib after I get discharged from the hospital due to a mistake that was made by the retailer?Desired Settlement: I would like to be compensated as a customer for all the inconvenience and stress that this has caused me especially when I am 38 weeks pregnant and should not be going through this kind of stress during this time.

Business

Response:

December 2, 2015RevDex.com 1262 Whitehorse

Hamilton Square RoadBuilding A, Suite

202 Hamilton, NJ 08690RE: [redacted] Case #[redacted]To whom it may concern:We are in receipt of your complaint concerning [redacted] frustrations

regarding a crib order. We have been in touch with the customer and were able

to create a new order for the crib order #[redacted].

We have also accommodated the customer with a $75 gift card.As of today, we consider this complaint closed.If you have any questions or need any additional information, please

feel free to contact me directly. Very Truly Yours, [redacted] Customer Relations [redacted]

Review: Ordered Bob revolution Se stroller. Advertised at 59.99. The confirmed order via email and took money from my account same day. When I look up order it says cancelled. They have not contacted me or refunded money. Their [redacted] page says they are cancelling orders because of low stock. This does not seem right. They will not honor a raincheck.Desired Settlement: Deliver or give rain check on item.

Business

Response:

September 29, 2014 [redacted]1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case # [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] stroller order. Unfortunately, we had an obvious pricing error on our website which we corrected as soon as we could. The item in question was mistakenly priced 86% below the correct price. We acknowledged and apologized for the error, and we offered this customer an accommodation. Though we're not satisfied that the error occurred, we corrected it promptly As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations ([redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was looking for baby food storage for freezing and saw that the website had the Beaba silicone storage for 12.99. When you chose one of the two color choices available it changed to $19.00 I called customer service. (It was either 19 or 19.99)Desired Settlement: An explanation as to how I was not granted the price that was listed. The customer service representative flippantly apologized. She said she would contact the right people to fix it. I asked her to explain how that wasn't false advertising. She replied with "the correct price is $19.00." I said that is fine, I have the screenshot and will be notifying the Revdex.com. (It was either 19 or 19.99)

Review: I ordered a gift from a baby registry. The gift was sent to the mother to be with the wrong invoice. Sender was listed with a stranger's information. My personal information was mixed up with another person's order.

Business

Response:

December 2, 2015Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690RE: [redacted] Case#[redacted]To whom it may concern:We are in receipt of your complaint concerning [redacted] frustrations regarding an order placed from a baby registry and sent with incorrect information. [redacted] from our call center has accommodated the customer a $50 gift card for the inconvenience. As of today, we consider this complaint closed.If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations[redacted]

Review: ORDER# [redacted] This whole process has been a mess. I have never dealt with a company with such disregard and lack of follow-up with their customers. Especially when they are charging high end prices! We ordered our nursery set on 2/17/2013. There were 3 pieces - a crib, 5 draw chest and a 6 drawer dresser. Our contract noted the expected available date as 5/19-6/2. Once piece arrived prior to that date and the other 2 arrived after the contracted date. During this 14-16 weeks we constantly had to call to follow-up ourselves. There was absolutely no communication offered by the local store. Why am I the customer spending hours of my life on hold to be transferred trying to figure out if my order has come in yet? Then go days / weeks without a call back. We received a call one day saying how was your delivery? We're like what delivery - the store supposedly scheduled (not that we knew) and it never came. When we finally receive the last 2 pieces the chest is delivered broken. The delivery men were kind enough to point it out and attempt to "correct" it. It looks like the whole piece was dropped and the frame is cracked. Not one drawer closes. Do you think customer service called to follow-up? Nope! We call back asking what is the next step. They tell us to keep it while they look for another at a different store. Our daughter is now a month old and we have broken nursery furniture still sitting in the room. That was 4 weeks ago. I have posted on [redacted] and leave an order number and contact #, they respond with please email at.... - are you kidding me? You should be calling ME. I called the corporate customer service this week on Monday 7/1 they tell me I'll receive a call within 48 hours from the district manager. No call as of yet. At this point I will have no other altenative then to dispute the full charge with the credit card company and tell everyone how HORRIBLE BUY BUY BABYS products and services are.Desired Settlement: Credit and replacement

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,