BuySPRY.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I do not find it satisfactory Regards, [redacted]

Dear Buyer Thank you for contacting us, we are always here to help! Please note, since this item is fulfilled via [redacted] ’s warehouse, any regard to shipping or payment issues should be addressed directly to [redacted] , you can reach them at * [redacted] We ship the inventory to [redacted] 's warehouse where [redacted] is the entity who take control and responsibility of the itemsIf something happened to the item during shipping, [redacted] has shipping insurance to guarantee the delivery All our phones come inside a white generic box, so I am not sure to what manila envelope you are referring to Thank you for your business

Thank you for your messageThis is a response to your rejectionThe listing has changed description due to the item NO LONGER coming with [redacted] ***Once the [redacted] offer was no longer available from [redacted] we had to change the listing, this does not mean that any information about the unlocking code was changedIf you can provide us a picture that by the time you placed your order there was no coce information on the listing I can try and escalate this case and see how we can help.However, There are still unexplanatory issuesIf we ASSUME that your statement is correct, and at the time you made the order there was no explanation on the listing as it is shown now, When the phone has shown you a required code, why didn't you contact us to ask what is the meaning of the code? Why did you keep putting codes without knowing what is the unlock code? You stated you did not know where the unlock code was or what the phone is asking, so why didnt you contact us before doing anything on the phone that can potentially harm the device ?If you put a wrong code, the phone states that the code is wrong and tell you how many attempts you have left before the phone will permanently lock it self, why did you ignore the amount of attempts left and kept putting a wrong code when you were not sure what the code is?You have first contacted us month after the purchase, why haven't you contact us before if there was an issue with the item ?Putting aside the description of the phone on the listing, which we have explained before that it was accurate and explanatory to the correct phone unlocking number , any item is eligible for return in the first days You have not contacted us to ask about the code the phone required when you were not sure what the code means, you contacted us only month after the purchase and not within a reasonable amount of time.The main issue is not the description of the item, it is the time that passed from when you placed the order to when you contacted usIf you would have contacted us in a reasonable amount of time since the order was placed and if you would have contacted us to ask about the meaning of the code, this situation would have been avoidedPutting aside your issue with the description, why have you not contacted us if you were not sure what is the code message on the phone, and why didn't you contact us in a reasonable amount of time?Please advise

Hello Please find our response, Third party companyI receive a complete and well wrapped packageI don't think It was damagedOur response: The issue is that there is no control over the package when it is handledIf the Chinese carrier supports the bands of the phone and it is as claimed a GSM carrier there is no reason why the phone won't work unless it is defectiveIf the phone is damagedThe damage could have only happened when the phone was shipped from the forwarding company to China as this is a Brand New device I have some screenshot on this Item, you can see above.You said that, the phone will work on ALL GSM network.And the band you list below are suit for the provider I used.And also , the item can ship to China directly with $import fee and $shipping fee., as you see in above screenshotOur response: As mentioned before, if the carrier you are trying to use support the Bands of the phone it should work unless the phone got damaged during the shipping processThe offered shipping to China is done through [redacted] service center where [redacted] is taking full responsibility for the shipment, not usIt means, that if you choose to ship with ***'s method to an international location, they will cover you for any damage, not usThis is an [redacted] program not oursI have same puzzle on ***My account status is unregisteredI don't know why, and I try to connect ***, no response.Maybe someone stolen and cancel my account? I don't knowOur response : You should have this concern resolved, as of right now, [redacted] marked your account as suspicious because of suspicious activity which also reflect on this entire transaction What I'm really concern about whether the phone is used as I said on previous mail.I notice you add a sentence on you website, which I dont find when the time I buy this phone the seal was unseal for unlocking purposedBut why I got locked phone when I receive phone? Am I receiving a phone that was used and damaged before shipping? Our response: The phone is unlocked and mentioned to be unlocked on the listingThe phone was never registered to any user or used by anyone and this can be verified with the manufacturer with the serial number of the device Since this is item was handled by another company which than shipped the item to ChinaWe have no control or ability to know what have happened to the phone from point A to BWe did not ship this item to China directly, and if the device is damaged or defective this case should be handled by the company who shipped the device from the USA address that was provided to us, back to China Thank you

We are very sorry for the issueThe items have days warranty.No communication had been done from the customer regarding a phone that keep restarting or phone that does not turn onWe will be happy to provide a FREE return label and to replace the units for different working onesThese units are certified refurbished units as listed on the listing, we cannot provide any monthly payment for a service we do not provideThese units are covered with days warranty and we will be happy to replace the units.Please provide us with the order number so we can send you the return label and have the units replaced

Bought an Apple iPhone 8, Unlocked, 64GB(Renewed) from BUYspry. It was delivered to my nephew and he didn't send feedback about the product due to the gift factor. It turns it to be a real lemon of a phone. The microphone never worked properly and the power chip eventually failed. Sounds like the phone was never tested or Buysppry doesn't care about its customers. The phone probably had water damage and traded by original owner. Buyspry doesn't as they got their money! Order# 111-6190781-3548246

Date: Fri, Mar 4, 2016 at 12:10 PMSubject: Response to case ID [redacted] To: [redacted] @mybbb.orgThe customer was offered to return the unit on January 10th and was sent our return instructions The actual copy of the email will be attached at the end of the message. The item has never shipped... back from the customer.We have accepted the item back per the customer’s request on the [redacted] messages on January 8th This case should be closed as the customer was granted the return, however, he never returned the item to us. Email copy SALES <[email protected]> to: [redacted] @members.***.comdate:Sun, Jan 10, 2016 at 8:44 PMsubject:RE: [redacted] has sent a question about item # [redacted] , ending on Jan-20-16 13:08:16 PST - [redacted] 32GB [redacted] UNLOCKED Cell Phonemailed-by:buyspry.comDear Buyer, We apologize that the item did not fully satisfy your expectations.Please follow or return instructions to return the order back for a replacement. Your RMA is either your User ID or the order number and needs to be written down on top of the shipping back box.Please note that returns takes 3-5 business days to be processed from the day of arrival to our facility.Please send the item back to:BuySPRY RETURNS [redacted] *GAITHERSBURG MD [redacted] PLEASE MAKE SURE THE ITEM YOU RETURN IS THE SAME ITEM YOU ORDERED.PLEASE BE AWARE THAT WE HAVE THE SERIAL NUMBERS OF ALL SOLD ITEMS AND A RETURN WILL BE PROCESSED ONLY IF THE SERIAL NUMBERS MATCH OUR RECORDS (Serial not required for refurbished items).MAKE SURE TO INCLUDE IF YOU WANT A REFUND*, REPLACEMENT*, OR WARRANTY SERVICES*Please note, Failure to include the above requested information will cause further delays in processing you request. Items MUST arrive to our location in no longer than 8 business days for domestic buyers and 20 days for international buyers.We kindly ask you to leave us a positive feedback in appreciation to our outstanding customer service!We hope to earn your business again soon. Please let me know if you have more questions We are always here to helpWe are always here to answer questionsRemember for us you are always number 1 Paul T***The Buyspry team Phone number: [redacted] (If you see Questions Marks through the message, please note it is a well-known bug and was not written by us) From: [redacted] Member: [redacted] [mailto: [redacted] @members.***.com] Sent: Friday, January 8, 2016 8:13 PMTo: [email protected]: [redacted] has sent a question about item # [redacted] , ending on Jan-20-16 13:08:16 PST - [redacted] 32GB [redacted] UNLOCKED Cell Phone [redacted] sent this message to BuySPRY COM (buyspry).Your registered name is included to show this message originated from ***. Learn more.https: [redacted] This member has a question for you.https:/ [redacted] https:// [redacted] Do not respond to the sender if this message requests that you complete the transaction outside of ***. This type of offer is against [redacted] policy, may be fraudulent, and is not covered by buyer protection programs. Learn More Dear buyspry,That would be great. Let me know how to proceed. Thanks- [redacted] Click the Respond button to reply through Messages, or go to your email to reply Respond [redacted] 32GB [redacted] UNLOCKED Cell Phone [redacted] 32GB [redacted] UNLOCKED Cell PhoneItem Id: [redacted] Order Id: [redacted] - [redacted] End time:Jan-20-16 13:08:16 PSTBuyer: [redacted] )100.0% Positive FeedbackMember since Feb-01-03 in United StatesLocation: IL, United StatesListing Status:This message was sent while the listing was active. Dear buyer, You are correct, we can offer to have this item returned back for a replacement unit. Please advise. Please let me know if you have more questions We are always here to helpWe are always here to answer questionsRemember for us you are always number 1 Paul T***The Buyspry team Phone number: ###-###-#### (If you see Questions Marks through the message, please note it is a well-known bug and was not written by us) From: [redacted] Member: [redacted] [mailto: [redacted] @members.***.com] Sent: Friday, January 8, 2016 3:30 PMTo: [email protected]: [redacted] has sent a question about item # [redacted] , ending on Jan-20-16 13:08:16 PST - [redacted] 32GB [redacted] UNLOCKED Cell Phone [redacted] sent this message to BuySPRY COM (buyspry).Your registered name is included to show this message originated from ***. Learn more.https:/ [redacted] This member has a question for you.https:// [redacted] https:// [redacted] Do not respond to the sender if this message requests that you complete the transaction outside of ***. This type of offer is against [redacted] policy, may be fraudulent, and is not covered by buyer protection programs. Learn More Dear buyspry,Actually listing says 90 days.- [redacted] Click the Respond button to reply through Messages, or go to your email to reply Respond [redacted] 32GB [redacted] UNLOCKED Cell Phone [redacted] 32GB [redacted] UNLOCKED Cell PhoneItem Id: [redacted] Order Id: [redacted] - [redacted] End time:Jan-20-16 13:08:16 PSTBuyer: [redacted] 100.0% Positive FeedbackMember since Feb-01-03 in United StatesLocation: IL, United StatesListing Status:This message was sent while the listing was active. Please let me know if you have more questions We are always here to helpWe are always here to answer questionsRemember for us you are always number 1 David P**The Buyspry team Phone number: ###-###-####

1 is too good. Sold an "unlocked" cell phone that was not unlocked. Chose this company in part for 60 day warranty, but tried for an hour to reach someone to get phone unlocked and no one picked up. When called initially, was given option of dialing an extension, waiting for someone with order number ready or third. When didn't reply, message repeated then, after 3x, it hung up. Reckless and incompetent customer service. Unreliable.

Selling hot phone!
Scam!
No support!

Bought a phone a walmart, com (not buyspry!) paid walmart and both dont care about repeat customers that's for sure!
Been waiting for acall for over 78hrs now and not even a email!
Scam! Scam!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Enclosed is the shipping document that came with the *** and a receipt from USPSAs the tracking number indicates the *** has been delivered to the address indicated on the shipping documentI have made four phone calls to the telephone number on the shipping document and left messages with my return number and they never called me backThe forth call I made I left a message that I was going to return the *** to the address indicated on the shipping documentThey never responded to any of my calls.I sent the *** back to the shipping address on the shipping document that came with the ***, Iowela V*** *** * *** *** *** ***, Visalia, CA *** USTracking number *** says it was delivered to the shipping address on the shipping document that came with the ***
Regards,
*** ***

Dear BuyerThank you for contacting us, we are always here to help!Please note, since this item is fulfilled via ***’s warehouse, any regard to shipping or payment issues should be addressed directly to *** , you can reach them at * *** *** ***We ship the inventory to ***'s warehouse
where *** is the entity who take control and responsibility of the items.If something happened to the item during shipping, *** has shipping insurance to guarantee the delivery. All our phones come inside a white generic box, so I am not sure to what manila envelope you are referring to. Thank you for your business

Hello, We at BuySPRY are committed to provide the best customer service and products to the thousands of customers we are serving each month. *** *** had purchased a Used phone from us which he could not activate under *** network*** *** opened a return request and
asked to return the phoneWe have provided *** *** with a Free return label and had already issued a full refund back to his account (Proof attached)Unfortunately, used and refurbished devices has slightly higher chance of having a defect than brand new products due to the nature of the conditionEach phone sold by us is being tested through a POINT check which goes through every aspect of the phoneWe have answered all of *** *** inquiries in less than hours*** *** had never gone to an *** store or a *** store as he claims on the message to troubleshoot the item and activate itWhen *** *** couldn't activate the device, he decided it is fake without providing any proof to these accusationsWe have attached a picture of the *** engraved on the back on the phone and a picture from *** website stating the phone is registered with them It is very unfortunate to see how customers such as *** *** are taking advantage of the Revdex.com system to falsely accused companiesEvery device we sell come with days warranty and we have sent *** *** a free return label and provided him a full refund as he requested before even opening the claim with the Revdex.comOut of tens of the millions phones sold in the USA market, Refurbished / Used market have an inevitable slightly higher defect rateIn order to insure customer satisfaction and buyer protection we provide days warranty with a free replacement or refund to each customerThank you for your attention

Dear BuyerIt is important to be honest when you write a review or complaintYou are obligated to provide correct information, and the information you provided here is for these reasonsItem was described as INTERNATIONAL MODEL , you claimed that it was misrepresented because we did
not write " international version " there is no grammatical differences in the meaning of model / version , they are both the sameOur listing included everything including the bands the phone is working and the model you are gettingYou provided an address missing your apartment number, this is why there was a delay in delivery, this is not our fault you were missing the Apartment number when you placed your orderWe always responded to you within one business dayYou claimed we have ignored you when we did not answer over the weekend, the weekend is not a business daysWe can of course provide it with screen shout of the email screenYou first claimed that the phone is not turning on and completely dead,Later on your changed your reason and you said it is not on the bands you needed for *** (Bands were clearly stated on the listing) We never refused your return, you didnt even give us a chance o help or responded to the last message we sent you today We cannot issue a refund if the item is not back in the same exact condition it was received as stated on the listing you have purchased fromAs long as we get back the item in the same condition you received it we will be more than happy to offer a full refund. I strongly recommend you to please review your claim and our answer You have opened a claim with accusation against our company and this is unethical. We will be happy to refund you once the item is shipped back and we can of course cover your return shipping as a courtesy although the item is not defective or was misrepresented.I have included a link to the listing where all the information of the item and the return policy are listed***
Thank you David P**The BuySPRY team

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I do not recall seeing this extensive reply from the sellerI sent an email asking for warranty replacement and seller said I was wrong that warranty is days and seller said it was only I emailed the seller back and copied their own ad where I got the phone that stated "day seller warranty" and I stated I was within that windowI didn't see or hear this long reply that was copied hereI am still open to seller making this right and replacing the device under warranty as the process was started within allowed time frame
Regards,*** ***

Thank you for your attention. The buyer have opened a case on *** to return an item which he purchased from us. We have responded to the return request with a FREE return labelThe buyer never used the return label and decided to return the unit to an Address in California which is not
related to us. *** (the market place) , *** (the payment processor) and the Buyer's credit card company have closed previous cases the buyer opened since the buyer had decided to ignore the return label we have provided and he shipped the item to a different address then ours. Unfortunately, since the item never got back to us, we could not issue a refund to the buyer. We apologize for the issue

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: the problem is not solved, and BuySpry ask for more explanationsSo, I send them here more explanations
At
first, I appreciate the change of tone of your last message
About
your listing statements:
BuySpry changed the description on: Sept-15, Oct-(several times),
Oct.-7, Oct.-20, Nov.-and Dec.-01, but not because the item came
not longer with *** *** as you said
If
you examine attach1.png, you can see that the TITLE of the
phone I bought on Sept.-was “*** *** Phone 32GB 4G *** ***
UNLOCKED Cell Phone NO Prime”, and the SUBTITLE: “(***)”
The title said very clearly “NO Prime”, so it wasn't the
reason of the change
You can see in this attachment that in that moment your offer hadn't
any reference, nor in the title neither in the subtitle, to ***
So, it's clear that the current subtitle was added
in Sept-or in Oct-(that is, the only two modifications to
the subtitle in the history of the listing)
If you compare with another offers in *** (attach
currentoffers.png), you can see offers with no subtitle (like yours
on Sept-09) stating clearly in the title that are *** unlocked
phonesAnd there is another offer about a really unlocked phone,
more expensive, with no reference, of course, to *** in the
title, like your offer in attach1.pngThese offers aren't
deceptive
I never imagined that I could have this kind of problem, so I didn't
take detailed screenshots of the description, but if you hadn't in
the listing any reference to *** in the title or in the
subtitle, you didn't need any explanation or description about an
issue not mentioned
About
the “still unexplanatory issues” that you need to solve the
problem:
“When the phone has shown you a required code, why didn't you
contact us to ask what is the meaning of the code?”As I
explained in the past message, “-
The phone asked for a 'SIM NETWORK UNLOCK CODE' (or PIN)SIM stands
for 'Subscriber Identity Module' that store a phone number; NETWORK
refers a carrier networkWith no information that the phone was an
*** phone (and was locked to ***), I introduced a SIM card
and its SIM code.”
Probably
you know what a SIM CODE isWhen you turn on an UNLOCKED cell phone
sometimes ask you a SIM CODE; that is a four digits number, no
contact with the seller neededI assumed that was the code that my
“UNLOCKED” cell phone was asking
“Why
did you keep putting codes without knowing what is the unlock code?”
As I explained in the past message, “-
At first, I believed I had introduced a wrong code and I tried again
Then, I believed the SIM was damaged and I changed it with some
different SIM cards with its codes.” Of course I know what is
an unlock code, but
I know too what is
a SIM CODE, and the phone asked for
a SIM NETWORK UNLOCK CODE; in
an unlocked phone that means
an unlock code for the SIM
With no warning about the locked status of the phone, I assumed the
phone was asking the SIM unlock code
“You
stated you did not know where the unlock code was or what the phone
is asking, so why didnt you contact us before doing anything on the
phone that can potentially harm the device ?”
At
first, as explained before,
with an “UNLOCKED phone” one has no means to know that a SIM
NETWORK UNLOCK CODE refers to a PHONE UNLOCK CODE, not a SIM
UNLOCK CODESecond, and more important, the device wasn't harmed,
but was only locked for a second time, and the first time I contacted
you I asked for the PUK code (the second locking code)*** can't
give me this code, probably because the phone is locked to ***
They can't give the PUK code to people that have *** phones
*** explained to me that they can't give me the code, because
I'm not a costumerThe two advised me to contact the seller:
BuySpryOnly BuySpry can get the PUK code for me
As I said you in the past message, the phone
didn't stated “how many attempts you have left before the phone
will permanently lock it”Had it been so, I had asked for help
before the last time(You can try with another phone… and probably
you will have two phones with a second locking)
I have explained several times to you that I didn't use the
phone while in USAI only tried to use it when I left the countryI
bought the phone to use it as a phone abroad
If you want to solve the problem: As I said in the
complaint, really I'm not very interested in a change or
in a refundI want to use my phone and I want the PUK code that only
BuySpry can get from ***The solution of a change or a refund, as
I stated in the complaint, is acceptable only if you don't help
me to get the PUK codeI have no problems about your days return
As I stated in the first messages to your “Costumer Service”: I
want the PUK codeI only want your help to get the codeAnd because
your deceptive advertising in ***, you have a responsibility in
solving this issue
I
expect this time your “unexplanatory issues” were solved
Regards,
*** ***

I am sorry to hear about the issuePlease note, per our company policy each item has the warranty which is listed on the listing when you purchase the itemWhen you first had an issue with the item we have accepted it back and replaced it.
Since customer service is our
top priority I would like to make an exception and have your issue resolvedAs long as the tablet is in good condition (not broken, scratched and very close to the condition you have received it) we will be willing to take back the item and refund youPlease contact us through the eBay messages and have this message copied there , so the customer service will know how to deal with the situation
thank you
David P**
Customer service manager
BuySPRY

I bought on eBay the WEAR24 watch and the charger stopped working. Instead of working with me, they use a dirty tactics to refuse a return through eBay. I have to use a package receiver as I cannot be there to get packages at home. They said it wasn't my address and therefore they will honour NOTHING. "All our items carry 30 days Hassle Free return policy" is a lie. This is false advertising and don't expect any service from this company.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
1 As I upload the picture above, you can easily find IMEI or other serial number OUT OF BOX. I cant bear your clumsy lies, for this time, what story you would make up for me?2 For my account, I also set up a complaint on Revdex.com to [redacted]. And I restate my point:Whatever channel is ,I bought the good from you, and you should take responsibility for it  and provide after-sales service.3 I'm not sure whether the transport company damage the good or not.But I can sure that you send me a used phone, not brand new ,not unseal. As [redacted]'s rule I list below, you can see, you just made a fake description of goods. You should label this item as NEW OTHER. So I think the item you sold involves in false promotion.NewA brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag. See the seller's listing for full details.New other (see details)A new, unused item with absolutely no signs of wear. The item may be missing the original packaging, or in the original packaging but not sealed. The item may be a factory second or a new, unused item with defects. See the seller's listing for full details and description of any imperfections.
Regards,
[redacted]

Hello Please find our response,  1  Third party company. I receive a complete and well wrapped package. I don't think It was damaged. Our response: The issue is that there is no control over the package when it is handled. If the Chinese carrier supports the bands of the phone and it is as claimed a GSM carrier there is no reason why the phone won't work unless it is defective. If the phone is damaged. The damage could have only happened when the phone was shipped from the forwarding company to China as this is a Brand New device.   2 I have some screenshot on this Item, you can see above.You said that, the phone will work on ALL GSM network.And the band you list below are suit for the provider I used.And also , the item can ship to China directly with $88 import fee and $30 shipping fee., as you see in above screenshot. Our response: As mentioned before, if the carrier you are trying to use support the Bands of the phone it should work unless the phone got damaged during the shipping process. The offered shipping to China is done through [redacted] service center where [redacted] is taking full responsibility for the shipment, not us. It means, that if you choose to ship with [redacted]'s method to an international location, they will cover you for any damage, not us. This is an [redacted] program not ours. 3 I have same puzzle on [redacted]. My account status is unregistered. I don't know why, and I try to connect [redacted], no response.Maybe someone stolen and cancel my account? I don't know. Our response : You should have this concern resolved, as of right now, [redacted] marked your account as suspicious because of suspicious activity which also reflect on this entire transaction.  4 What I'm really concern about whether the phone is used as I said on previous mail.I notice you add a sentence on you website, which I dont find when the time I buy this phone.   the seal was unseal for unlocking purposed. But why I got locked phone when I receive phone? Am I receiving a phone that was used and damaged before shipping? Our response: The phone is unlocked and mentioned to be unlocked on the listing. The phone was never registered to any user or used by anyone and this can be verified with the manufacturer with the serial number of the device.  Since this is item was handled by another company which than shipped the item to China. We have no control or ability to know what have happened to the phone from point A to B. We did not ship this item to China directly, and if the device is damaged or defective this case should be handled by the company who shipped the device from the USA address that was provided to us, back to China.  Thank you