BuySPRY.com

Hello, There are several issues involving this specific purchase1. The buyer has purchase this item using a 3rd party forwarding company. The buyer shipped the item to a USA address which from there a 3rd party company had shipped the item to another country. We cannot support and have no...

control over an item that was not directly received by the buyer. A freight forwarding company is known to damage, steal, and jeopardize merchandise that go through their channel. [redacted] which was the marketplace where the item was purchased also does not cover any purchases that were done using freight forwarding companies. 2. The buyer ordered a USA based device to a foreign company. We cannot gurantee the operation of the device outside of the USA. The item is sold in the USA and is intended and guaranteed to work in the USA. If a buyer decides to purchase an item and use it internationally he or she will have to make sure that the item will support the bands in the country they intended to use the device. The buyer never communicated with us about shipping the item to an international location and we did not have the chance to warn the buyer about possible compatibility issues as the phone was ordered to a USA address. 3. [redacted], the marketplace where the item was purchased marked the buyer as a suspicious buyer and cancelled their account. While we can accept back the item for a refund, the refund will be minus restocking fee if the item will be found as operational in the USA where it was sold and intended to be used. The item will have to be in the same condition and with the same serial number that it was shipped with. We cannot accept any damages or items that were not shipped from us. In addition, since the purchase was made to a USA address we cannot be liable for any international shipping costs and fees that were not involved in the purchase to begin with. We can support a domestic return as this item was ordered domestically. Thank you

Thank you for your messageThis is a response to your rejection. The listing has changed description due to the item NO LONGER coming with [redacted]. Once the [redacted] offer was no longer available from [redacted] we had to change the listing, this does not mean that any information about the unlocking code was changed. If you can provide us a picture that by the time you placed your order there was no coce information on the listing I can try and escalate this case and see how we can help.However, There are still unexplanatory issues. If we ASSUME that your statement is correct, and at the time you made the order there was no explanation on the listing as it is shown now, 1. When the phone has shown you a required code, why didn't you contact us to ask what is the meaning of the code? Why did you keep putting codes without knowing what is the unlock code? You stated you did not know where the unlock code was or what the phone is asking, so why didnt you contact us before doing anything on the phone that can potentially harm the device ?2. If you put a wrong code, the phone states that the code is wrong and tell you how many attempts you have left before the phone will permanently lock it self, why did you ignore the amount of attempts left and kept putting a wrong code when you were not sure what the code is?3. You have first contacted us 4 month after the purchase, why haven't you contact us before if there was an issue with the item ?Putting aside the description of the phone on the listing, which we have explained before that it was accurate and explanatory to the correct phone unlocking number  , any item is eligible for return in the first 30 days.  You have not contacted us to ask about the code the phone required when you were not sure what the code means, you contacted us only 4 month after the purchase and not within a reasonable amount of time.The main issue is not the description of the item, it is the time that passed from when you placed the order to when you contacted us. If you would have contacted us in a reasonable amount of time since the order was placed and if you would have contacted us to ask about the meaning of the code, this situation would have been avoided. Putting aside your issue with the description, why have you not contacted us if you were not sure what is the code message on the phone, and why didn't you contact us in a reasonable amount of time?Please advise

I am sorry to hear about the issuePlease note, per our company policy each item has the warranty which is listed on the listing when you purchase the item.When you first had an issue with the item we have accepted it back and replaced it. Since customer service is our top priority I would like...

to make an exception and have your issue resolved.As long as the tablet is in good condition (not broken, scratched and very close to the condition you have received it) we will be willing to take back the item and refund you.Please contact us through the eBay messages and have this message copied there , so the customer service will know how to deal with the situationthank you David P**Customer service managerBuySPRY

We are very sorry for the issueThe items have 90 days warranty.No communication had been done from the customer regarding a phone that keep restarting or phone that does not turn on. We will be happy to provide a FREE return label and to replace the units for different working ones. These...

units are certified refurbished units as listed on the listing, we cannot provide any monthly payment for a service we do not provide. These units are covered with 90 days warranty and we will be happy to replace the units.Please provide us with the order number so we can send you the return label and have the units replaced.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I do not find it satisfactory.
Regards,
[redacted]
[redacted]

Dear Buyer
Thank you for contacting us, we are always here to help!
Please note, since this item is fulfilled via [redacted]’s warehouse, any regard to shipping or payment issues should be addressed directly to [redacted] , 
you can reach them at *...

[redacted]
We ship the inventory to [redacted]'s warehouse where [redacted] is the entity who take control and responsibility of the items.
If something happened to the item during shipping, [redacted] has shipping insurance to guarantee the delivery. 
All our phones come inside a white generic box, so I am not sure to what manila envelope you are referring to. 
Thank you for your business

For every order there is a 30 days return policy which the customer can return the item for a full refund.The title of the phone is quoted here[redacted] Phone 32GB 4G [redacted] UNLOCKED Cell Phone NO PrimeBrand New! [redacted] UNLOCKED Prime is NOT includedThe item in question is indeed unlcoked. It come...

with an unlock code on the cover of the retail box stating what is the code to have the phone permanently unlcoked. Since this is an [redacted] unlcoked phone, the phone require an unlock code which is provided on the retail box. The listings description as well mentions the Unlock codequote"Note: Brand New! All accessories included Prime is NOT included. [redacted] UNLOCKED, Unlock code included with the phone"The buyer had confirmed in his email to us, quote"Thank you for your quick response. I found the unlock number... in the box. However, before that I had tried to activate the phone with different sim cards and it rejected the pin code. Now the phone are asking me a PUK code, and reject each one of the sim's puk codes. Do you have any suggestion about that? Thanks."The buyer had tried to place several different sim cards and sim card codes ignoring the sticker on the box, the listing title and without even contacting us for help.In addition, the first communication from the buyer came to us on January 12th stating that he is asking the unlock code which came with the phone and he admitted it did.Quote"I bought you an unlocked [redacted] on September 10, 2015. I haven't used it, but now I tried to use it as a phone it ask me an unlock net pin. I just realized that the phone wasn't unlocked and you didn't send me this unlock pin with the phone. So, please send me this unlock pin, please.My email: [redacted].com"To sum up 1. The buyer have contacted us and reported the issue only after 4 month while our return policy covers 30 days only.2. The customer ignored the sticker with the code on the phone and tried to put different codes on the phone. The phone allows several attempts of different codes before it get locked and cannot be unlcoked. A reasonable reaction will be to contact the seller after 2 failed  attempts.  In addition, the        phone NOTIFY the customer that they have several attempts to put the correct code before it gets permanently locked. By deliberately inserting a wrong code to the phone while the correct code was always on the box, by not contacting the seller after 2 failed attempts and by ignoring the          message on the phone that it will be permanently locked after the specific amount of attempts, the customer had knowingly damaged the phone.3. The listing description clearly mention the need to unlcoked with a code  "Note: Brand New! All accessories included Prime is NOT included. [redacted] UNLOCKED, Unlock code included with the phone"listing link[redacted]As you can see the unlock code and everything the buyer stated were not mentioned were always on the listing. The buyer ignored the listing, ignored the sticker that says unlock code on the retail box of the phone, ignored our return policy of 30 days, and ignored the warning messages on the phone that too many attempts will lock the phone.Thank you for your attention.

Date: Fri, Mar 4, 2016 at 12:10 PMSubject: Response to case ID [redacted]To: [redacted]@myRevdex.com.orgThe customer was offered to return the unit on January 10th and was sent our return instructions The actual copy of the email will be attached at the end of the message. The item has never shipped...

back from the customer.We have accepted the item back per the customer’s request on the [redacted] messages on January 8th This case should be closed as the customer was granted the return, however, he never returned the item to us.  Email copy SALES <[email protected]> to:[redacted]@members.[redacted].comdate:Sun, Jan 10, 2016 at 8:44 PMsubject:RE: [redacted] has sent a question about item #[redacted], ending on Jan-20-16 13:08:16 PST - [redacted] 32GB [redacted] UNLOCKED Cell Phonemailed-by:buyspry.comDear Buyer, We apologize that the item did not fully satisfy your expectations.Please follow or return instructions to return the order back for a replacement. Your RMA is either your User ID or the order number and needs to be written down on top of the shipping back box.Please note that returns takes 3-5 business days to be processed from the day of arrival to our facility.Please send the item back to:BuySPRY RETURNS         [redacted]
[redacted]GAITHERSBURG MD [redacted]PLEASE MAKE SURE THE ITEM YOU RETURN IS THE SAME ITEM YOU ORDERED.PLEASE BE AWARE THAT WE HAVE THE SERIAL NUMBERS OF ALL SOLD ITEMS AND A RETURN WILL BE PROCESSED ONLY IF THE SERIAL NUMBERS MATCH OUR RECORDS (Serial not required for refurbished items).MAKE SURE TO INCLUDE IF YOU WANT A REFUND*, REPLACEMENT*, OR WARRANTY SERVICES*Please note, Failure to include the above requested information will cause further delays in processing you request. Items MUST arrive to our location in no longer than 8 business days for domestic buyers and 20 days for international buyers.We kindly ask you to leave us a positive feedback in appreciation to our outstanding customer service!We hope to earn your business again soon.  Please let me know if you have more questions We are always here to helpWe are always here to answer questionsRemember for us you are always number 1 Paul T[redacted]The Buyspry team Phone number: [redacted] (If you see Questions Marks through the message, please note it is a well-known bug and was not written by us) From: [redacted] Member: [redacted] [mailto:[redacted]@members.[redacted].com] Sent: Friday, January 8, 2016 8:13 PMTo: [email protected]: [redacted] has sent a question about item #[redacted], ending on Jan-20-16 13:08:16 PST - [redacted] 32GB [redacted] UNLOCKED Cell Phone                        [redacted] sent this message to BuySPRY COM (buyspry).Your registered name is included to show this message originated from [redacted]. Learn more.https:[redacted]This member has a question for you.https:/[redacted] https://[redacted]Do not respond to the sender if this message requests that you complete the transaction outside of [redacted]. This type of offer is against [redacted] policy, may be fraudulent, and is not covered by buyer protection programs. Learn More                       Dear buyspry,That would be great. Let me know how to proceed. Thanks- [redacted]Click the Respond button to reply through Messages, or go to your email to reply Respond                   [redacted] 32GB [redacted] UNLOCKED Cell Phone[redacted] 32GB [redacted] UNLOCKED Cell PhoneItem Id:[redacted]Order Id:[redacted]End time:Jan-20-16 13:08:16 PSTBuyer:[redacted])100.0% Positive FeedbackMember since Feb-01-03 in United StatesLocation: IL, United StatesListing Status:This message was sent while the listing was active. Dear buyer, You are correct, we can offer to have this item returned back for a replacement unit. Please advise.  Please let me know if you have more questions We are always here to helpWe are always here to answer questionsRemember for us you are always number 1 Paul T[redacted]The Buyspry team Phone number: ###-###-#### (If you see Questions Marks through the message, please note it is a well-known bug and was not written by us) From: [redacted] Member: [redacted] [mailto:[redacted]@members.[redacted].com] Sent: Friday, January 8, 2016 3:30 PMTo: [email protected]: [redacted] has sent a question about item #[redacted], ending on Jan-20-16 13:08:16 PST - [redacted] 32GB [redacted] UNLOCKED Cell Phone                        [redacted] sent this message to BuySPRY COM (buyspry).Your registered name is included to show this message originated from [redacted]. Learn more.https:/[redacted]This member has a question for you.https://[redacted] https://[redacted]Do not respond to the sender if this message requests that you complete the transaction outside of [redacted]. This type of offer is against [redacted] policy, may be fraudulent, and is not covered by buyer protection programs. Learn More                       Dear buyspry,Actually listing says 90 days.- [redacted]Click the Respond button to reply through Messages, or go to your email to reply Respond                   [redacted] 32GB [redacted] UNLOCKED Cell Phone[redacted] 32GB [redacted] UNLOCKED Cell PhoneItem Id:[redacted]Order Id:[redacted]End time:Jan-20-16 13:08:16 PSTBuyer:[redacted]100.0% Positive FeedbackMember since Feb-01-03 in United StatesLocation: IL, United StatesListing Status:This message was sent while the listing was active.  Please let me know if you have more questions We are always here to helpWe are always here to answer questionsRemember for us you are always number 1 David P**The Buyspry team Phone number: ###-###-####

I ordered an iPhone 7 Plus from BuySPRY and it was due to be here yesterday, I keep tracking it and the shipping label was created 4 days ago. I keep calling BuySPRY and they WONT answer my calls. If I don't receive my iPhone by tonight, I'm asking for a full refund.

Review: I purchased a phone from www.buyspry.com on November 10 and had it delivered on November 18, 2013. Phone was advertised as brand new and with 1 year warranty. Phone earpiece failed last week and stopped working. I cannot hear anyone anymore when they talk. I contacted www.buyspry.com and they said to contact a manufacturer of the device, ** for service. I told www.buyspry.com that I purchased the phone from them and not ** and that they should help since the phone is only 40 days old. I was told that they can't help. I told ** that if I buy a [redacted] car, I will go to dealership if it fails, I won't ship it back to Japan to which I got no answer. Two days went by and I received an email from ** today that they won't be able to help since I didn't buy a phone from them and I agree with that. www.buyspry.com needs to take ownership of this problem and simply stand behind product they sell. They said they can't help because their return policy is 14 days but this isn't a case since I am not asking to return it nor its about buyer's remorse. I am asking for EXCHANGE due to failed product, not return as www.buyspry.com stated is the reason for refusing to help. Thank youDesired Settlement: I would like to receive an exchange for my product that I paid for.

Business

Response:

We are truly sorry for the situation.

We sold the customer two phones, both Brand new and sealed phones.

Review: I paid on 8/22/13, through [redacted], $ 267.03 USD per one product and the company sent me the product nor returned the money. I have already sent several emails and they say they will send but not send anything. Now no longer respond my emailsDesired Settlement: They should send me the product immediately with tracking code or give me back the money immediately. What they can do is not to send the product and get my money!

Business

Response:

We have issued the refund on this order on September 29th