B.W. Incorporated (Backer Wencel Inc)

Customer has broken the rear rack from the frame of gokart purchased from Familygokarts and is wanting it replaced under warranty.  All warranty issues are handled by the manufacturer, TaoTao.  We have been in communication with TaoTao on behalf of customer to assist in remedying the...

complaint.  We have forwarded pictures from customer to the manufacturer of the break.   Manufacturer responded back to us that "it is clear that customer had either someone sitting on the rear rack or had a very heavy object on there for it to break off so cleanly.  It is also engraved in the metal of the rear rack MAX 5KG, which is approximately 11 pounds. "  Excessive weight caused the break, not manufacturer defect and therefore TaoTao is declining to warranty the break.   They have indicated that they do have one frame that would be a suitable replacement that they can provide at cost for $80, however due to the size it cannot be shipped on UPS Ground and has to go by freight which is costly at approximately $200.    The most economical resolution would be for the consumer to get the rack welded back on.  Since TaoTao is the provider of the warranty which is the customer's issue, this complaint should be directed towards the manufacturer TaoTao, not B.W. Incorporated.