Bye Real Estate and Developmen

Ford motor company makes the determination on that if it is warranty or notThere is nothing I can do about ityou would have to talk to themVehicle has been in a accident so I really don't know if they would cover it because of that

We Guarantee financing like previously stated and like we advertise Ms [redacted] unfortunately refuses to comply within the parameters and believes she is entitled to a specific vehicle and has a very strict budget and down payment We can and would love to help her in her situation and get her on the path she desires as far as credit re establishment and a newer vehicleWe tried to get her approved on her vehicle choice and unfortunately were unsuccessful based on her actual situation not the situation that was presented She will receive the letters from the lenders and why each of them are unable to finance her based on their own guidelines We try and help people in every aspect of car buying and pride ourselves at being better at it than the competition If her resolution is for us to obtain financing we can do that as we have communicated many times and to MS [redacted] but it cannot be on that exact vehicle or program

I am sorry to have this come up to your attention We have tried endlessly to please MS [redacted] We have been nothing but absolutely courteous , professional and empathetic towards her concerns We have cleaned her vehicle multiple times and every time is never good enough We have had different detailers clean her car including the detail manager who removed the seats and extracted everything out of them personally He has even documented every step he took to please MS [redacted] She has called and harassed every one of the managers and continues to be unruly and unjust We only want the customers to be happy but it is not anything with the seats as we have explained to her on multiple occasions We cannot replace the seats in the vehicle but want to keep MS [redacted] as happy as we can despite her online and social media bad mouthing [redacted] General ManagerMetro Kia Of Madison [redacted] ***

I truly am sorry you feel the way do overall towards the dealership Our intentions are to ever go above and beyond the customers expectations In this particular case as I stated before , Kia Motors and Metro Kia Of Madison assume no liability to anything you are trying to accuse either of us of doing This was even brought up to the State of Wisconsin and they agreed I do want to keep you happy but at this point it is not something we can any longer despite our best efforts in the past and multiple people, businesses and money spent has been able to do

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.When I made initial contact with Metra Kia I asked to speak with Alex because he was referred to me by my brother who had just recently purchased a Mercury, Mentego Premium with roughly 38,miles for around 12,While on the phone with Alex I outlined what I was looking for and answered some basic question about my finances and employmentAlex was very friendly and we spoke for about minutesAlex asked me what I did for work and how long; the usual questions a salesmen asksI told Alex that I've worked for my current company for about months and what my current wage isHe asked how long I'd lived at my current address and I told him we just signed a year lease in October He asked about my previous addressed and how long I had lived at those addressesI informed him that for the past years I had moved every months for work and asked him how many addresses he neededAlex being the friendly salesman asked more questions gathering as much information as he could and also telling me about himselfFoe example, during our conversation Alex mentioned that he had just recently moved down from Minnesota and has been working at the Madison Metro Kia for about months, and that he was brought down from MinnesotaI responded friendly in manner and explain that when I first came to Madison it was because I was burned out with the demands and responsibilities associated with my previous positionSo, I left the company for a less demanding position within my current company ( [redacted] ***), but than it turned out I just hadn't found the right companyI told Alex that after two months I excepted a promotion and a raise and have been at my current title and raise since and that I love my position and what I doAlex then told me that coming to Madison was as great for him and then told me a story about he stepped on a razor blade and his entire experience with the doctors and how his first visit the ER doctor glued is cut closedHe then later had to go back because the glue came apartI can quite literally recount every conversation I had with Alex and Kevin with almost perfect verbatim accuracyI can literally go for several pages with detailed accounts of what was and who said itI can also provide a witness to the above conversation I did my diligence in reporting my starting and current hours, and wageI told Alex that I was part time when I first started and that I made less moneyAlex told me that it didn't matter and as long as I can prove my current hours and wage I would be fineWhen I actually went into the dealer ship, which was about week after my initial phone call with Alex I brought with me check stubs I explained that the most current one dated for February 7th reflect only hours of vacation time because I took unpaid time off for medical reasonsThe most recent pay-stub dated February 7th had my current address on it, but the ones prior had an address that was more than months old - I had signed a one year lease in October of and had not updated my employer of current address until it was time for my Wto be mailedAlex said that would be fineHe then asked me where I parked my current car because I was interested in trading it inI told Alex where it was and he pulled it around to the frontWhen he came back inside he informed me that my Whad fallen out of my car and he picked it up and and put it on my seatI thanked him and he then went to make and turn in copies of my informationSome time went by and he returned and asked if they could make a copy of my Was further proofI told him then that it wasn't an actually account of what I made and I didn't have the other one with meI was told that it was fine they are only going to use it to further my proof of residenceI agreed tot hisWhen he returned again he then began questioning me about my medical leaveI asked him why that matteredHe said that the banks want to make sure I'm ok and will be able to continue to work and can afford a loanI assured him that I was fine and able to maintain my employmentHe said ok and left the office againMore time passed and the sales manager Kevin entered the office and asked me to explain why my finances do not add upI was confused and asked him what he meant and what else they needed me to provideBefore he could answer his phone rang and it was the bankI didn't hear what the bank said, but Kevin responded the following: "Yeah, I don't know why our finance guy grossed it up, but here is what she actually made." This is not a matter of me being dishonest with themMetro Kia mislead the bank and did not do their part in reporting the actual information I gave themDuring my experience with Metra Kia sales rep pretend to be my brother and lie to my brothers insurance to get the car I was purchasing insuredWhen I asked Alex why he lied he told me because it was to get me insurance with no money downWhen I told Alex that I had budgeted to pay for insurance today he replied that it was better this wayI can also provide a witness to this.I tried my best to give them as much detail I could and I was upfront and honest with themThey were deceptive and bullies and made promises they back with their own liesNow they say it was me who lied? They threaten me with their lawyer on retainer as a way to bully me into silence! I understand that to them I am one consumer in hundreds and that my one voice doesn't matter, but usually the first time a complaint is filed doesn't mean it is the first time they have practiced business in a such a mannerThey were so sure their lies would go unnoticed they requested and accepted a down paymentThey made sure the car had insurance and also offered me on a trade in I also find it particular that they say I couldn't prove current employment and that is why the banks will not finance meI can prove my employer faxed my current employment informationBottom lineMetro Kia made claims and guaranteed me financing which I can prove beyond a doubt - They have an obligation to follow through and show integrityPerhaps an expereince in integrity for MEtra Kia can save some other consumer of failing prey to their scandals of lies [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Kimberly [redacted]

Talking with my Staff including Sales and Finance Managers they are not sure exactly what Mrs [redacted] is referring to when she says the paperwork was incorrect and had to be duplicated or reproducedWe have never lost any paperwork on any deal in the years we have been here due to the fact we have folders specifically for each Vehicle on the lot pre made and filled out prior to any purchase or inquisition As for the mailer we sent out that was backed by Kia Motors and is truthful in the fact with the current incentives and given the timing of year your vehicle is worth more than it would be going forward during the remainder of the year and if anyone is in the market of upgrading vehicles this is a fantastic time to do so Mrs [redacted] benefited from this tremendously ! She traded in a yrd old base Vcloth AWD Sorento and was able to get into a brand new AWD Sorento with leather and many more upgrades ( $4,more MSRP in vehicle to be exact) and lower her current rate by 6.38% ! To give you an idea of the savings the rate , term and trade amount factored in is such : If on her last vehicle purchase she purchased this more expensive Sorento as opposed to the one she did chose her payment would have been $as opposed to what she did sign out at being $As for "cramming" an Extended Warranty on her deal I have included a copy of the original pencil showing GAP and Warranty presented to Mrs [redacted] as well as one of many forms to follow while signing the official paperwork acknowledging her awareness of that being included in her current payment both upfront and while in the business officeShe also purchased an extended Warranty and Gap on her last vehicle she purchased and was replacing with the new SorentoAs far as the door panels are concerned once again we have never said a single time (including the last time she purchased the RP on her last vehicle) mention that they do inside the doors because we know they do not and have not as it is not part of our agreement with them and has never beenBeing the RP is a non cancellable and non refundable option the extended Warranty and Gap protection are cancellable on a pro rated basis and we can cancel them however being this is months after the transaction the cancellation of those will come off of her payoff and will not affect her current payment

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] they are not reading what I am writing at all that is what the problem has been they don't listenit is not door panels, if you new your product you were selling you would realize there is sound panels under the car, and they cover the bottom of the vehicle excluding the exhaustI never said they "lost" paperwork, I purchased vehicle on Jan received the paperwork/finanacing paperwork we filled out on Jan 20th over a week later I asked multiple times for it and they never gave it to me, so maybe using "lost" was a bad choice of wordsbutkia corporate office finally acknowledged my complaint/issue I had In the mail they have sent me a letter for the “ bump in the road” we had and a gift card for the trouble I had , it’s not a refund in any way but it is a good gester that will satisfy me for the way the dealership actedThey owned up to the issues and this is what needs to happen sometimes I think the dealership needs to realize having to ask to get there paperwork multiple times, making multiple trips to dealership, not returning phone calls , its not good business practice being defensive to customers does not solve issues sometimes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was not able to add more information about the response I received from the dealer I wanted to give the time line because in all my car buying experiences this one was different, Jan went to dealer about trading due to this flyer that offered zero percent financing, and give you more money to you than car is worth Saying we had to have the rust proofing in order to get the financing was never brought up, also charging us for the extra warranty charge never brought up Asking about removed the panels that are under the car, nothing to do with door panels, was all before we ever agreed on even purchasing We were told take the car on that Saturday the 20th and someone will call you Monday the or Tuesday the to let you know when you can bring car back for under coating, well that did not happen I stopped in at kia on Thursday Jan 25th, asked for my paperwork I had signed and they ignored me and I never got it then, they pushed me out the door and said they will call make that night, never got a call and never received a call Friday 26th either, so I went back again, Friday the now they gave a car to use and they got it done Saturday 27th but I still did not get paperwork yet, I asked and they couldn’t find it, this is when we found out it wasn’t done correctly, went back again by now it is end of the month and I have a job the I had deadlines to meet, so end of the week I went back up there and told them it was not done correctly they did not remove the under car panelsSo they gave me another car to use and they kept my car for days Friday march 3rd, I dropped off because they wanted to get it down there right away Monday the 5th, they had my car all day and then I had to call in the afternoon to find out they don’t remove panels (the company that rust proofs) so I went back late Monday afternoon on the 5th to get my car and that’s when they decided to say “well not removing under car panels are they policy that is not ours and started blaming the company that sprays itThey did say they would TRY and help if/when I ever installed running boards on my vehicleBut if the rust proofing is so needed you would think it should be done before you drive on salty roads I am only going thru you because I tried to dealer with the dealer and they just gave me the run around so I just agreed to there excuses and left, they had there mind made up and there was no changing it any waysI feel a vehicle is a big investment and dealers need to be held accountable when they hide details or mislead you, and in some cases when asked a yes/no question you don’t get lied to just to get you to agree and purchase they car, Thank you, [redacted]

I am very sorry to hear that this was not resolved back in feb 'when it was first brought to the dealerships attention We submitted all required paperwork and dates to Kia Motors Of America to have them removed because everything was done correctly We have reached out to them again this morning after we spoke to [redacted] We are doing everything we can to help in this situation and it is unfortunate Kia Motors has reported late payments despite all required documents being submitted We will keep you posted and do our best to help remedy this situation between you and KMF Thank You

I am not sure how to have given any response to the response from Metro Kia of Madison and somehow sent the only statement of not accepting their response What I intended to state is the following in response to what Drake [redacted] has stated...( [redacted] ) I personally spoke to Mr [redacted] last fall shortly after I arrived at the dealership He explained to me that he had some paint issues and needed my help to correct them He said he had spoken with Kia Corporate (Kia motors not our dealer) and was upset because they would not warranty it for him We scheduled an appointment for our District Service Manager of Kia motors ( [redacted] ) to come out and see if they could help Fact check: I spoke with you on December 28, after you received my email Here is your emailed response, “This is the first it has been brought to my attention Please call me at your earliest convenience” This is after the [redacted] visit She had already looked at my Optima before you were contacted by me [redacted] made the call to her, according to him.( [redacted] ) After looking at the vehicle they determined it was not a factory default in paint but that they believed Mr [redacted] was personally cleaning and buffing his vehicle and got too close and went through the clear coat Fact check: No person has ever said this to me, including *** I was told by [redacted] that [redacted] would not claim this as a paint defect Never was there a mention that I as the owner personally did any buffing on this vehicle at the time of this reporting of the issue The truth of the matter is that the surfaces of the car were never buffed by me until after I purchased a buffer (November 30, 2015) I loaned the buffer to my son in Michigan for a few months before I had ever used itThe first time I used the buffer was on June 19, 2016, after I picked up the Optima from the 2-month stay at your dealership this past spring The car was filled with buffing swirl marks (I have pictures) and I thought I better just take the car home and do it myself rather than take the chance of Kia detail employees messing it up again or more During my buffing time I burned through one spot on the right front fender This was covered by my insurance and I had [redacted] repaint it in July Your statement above is entirely because any work performed on the engine hood and trunk lid by this time were only performed by Metro Ford as witnessed by myself and the sales person [redacted] At that time the defects were only noticed on the engine hood and a Metro Ford detailer attempted to polish the engine hood defects and could not get them outThis was before I ever took the car home [redacted] said the issue would be easier to deal with after I owned it because the KIA company would be able to address it as a warranty item.( [redacted] ) I then spoke to [redacted] and [redacted] whom he said he has had previous conversations with and spoke to our dealer groups body shop and asked them for assistance in this matterWe scheduled a time and he dropped his vehicle off and we performed what he had asked and was happy and went on his way Fact check: The engine hood was supposed to be repainted by Metro Ford Later it was noticed that the defects were again “growing” through the paint so it was doubted by me that any repainting had been performed In fact Metro Ford did not even supply a receipt of the work performed At this time the paint sealant coat still had not been applied from the original purchase The paint sealant subject was discussed with [redacted] and it was decided to wait until the paint defect was solved.( [redacted] ) This spring it came about that he had a similar issue with the paint but now noticed some additional things We again schedule an appointment with our District service manager of Kia Motors ( [redacted] )and asked for her to come out and once again see if this new issue he claims would be covered under his paint warranty She again determined it to be “self damaged” and again would not warranty it We talked again to our body shop and asked for their help and they once again did the work to satisfy Mr [redacted] He again does not seem to be happy and we have explained that we cannot continue to do this and have done our best to keep him happy but we have now occurred nearly $2,in repairs to try and help out but cannot keep remedying his mistakes being nothing is wrong or defected by the manufacturer Our body shop manager has since gone to [redacted] across the street and he is now there trying to get his issues fixed with his insurance company Fact check: It was not this spring The topic was battered back and forth all of last year when finally [redacted] said the engine hood and trunk lid would be repainted at dealer expense and I reluctantly agreed to comply to the arrangement that Metro Ford would do the work (I was given no other option for a body shop) By this time the same defects were noticed on the trunk lid as were on the engine hood so both areas were scheduled to be repainted No work on any of the surfaces mentioned was ever performed by me other than hand washing with car wash soap so the “self damaged” statement has absolutely no fact to it Why and how [redacted] could ever come to this judgmental conclusion is beyond meThe defects are spots that show as bumps like a wart and when polished leave a spot stain under the clear coat surface finish [redacted] was not using any logic but appears to simply refuse to follow through with warranty coverage to keep her personal employee performance looking strong She absolutely refused to meet or discuss with me over this matter Fact check: After the paint job by Metro Ford was performed I was called in When looking at the car I immediately saw a tremendous amount of scratches all over the car on many surfaces, that had never existed before because the car had been scratch free I was shocked and asked how this could have happened The only logical explanation was that the car was run through a brush type of car wash after the paint job Scratches were even on the newly painted engine hood and trunk lid [redacted] saw them and agreed with me that something had scratched the car even on the new paint but did not know how they had gotten there Shortly after that [redacted] decided to have the repair work performed at [redacted] Auto Body From there on there were scratch issues to deal with and repeatedly there were mistakes made, missed or not addressed, and unapproved changes made to some surfaces I brought the Optima in as a new car with an original or dealer defect and it should leave as a new car with no defect.( [redacted] ) I want to keep every customer happy but in this case he seems unreasonable beyond a doubtI have even offered trading him out of that one and into a new one He has declined all options He has now posted this all over his vehicle and is driving around (attached) Fact check: I am not unreasonable and am quite flexible but not tolerant of obvious faults and flaws in workmanship Do you really try to solve the problem to completion to make a customer happy? If one or more attempts fail does that mean the customer should be happy? Fact check: When you offered a trade it was very late in this stage of dealing with the defect Your trade statement was, “I would be willing to trade you for around $8,plus TTL (including the $finance incentive) If you have not had the opportunity to drive a new I think without a doubt you will notice a major change in driving, style and over comfort Rich of course can be your point of contact if you choose Let me know how you would like to proceed and I look forward to hearing from you in the near future”.I responded, “At about cents per mile of car value loss that is quite a loss to me I would only be trading because of the flawed factory paint and that seems like a loss on my part since the paint is Kia original paint Seems to me that Kia should be taking the loss, not me”.Why would I want a trade that costs me money when the problem in the paint is from your dealership, the original dealership (Harms Kia of Janesville), or from the factory?Yes, I have posted a sticker on my car because Kia has failed me as a customer The defect still exists and it appears the defect is in or under the original paint and new panels seems to be the only viable solution If you would like the sticker removed then please replace the engine hood and trunk lid

We have mailed copies to the address on the loan . Returning the vehicle is not an option . I can have a driver personally hand deliver the third copy of his paperwork being for whatever reason the first two times have been somehow undelivered [redacted] General ManagerMetro Kia Of Madison

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This is not a matter of "how I feel". The paint defect was pointed out before purchase and documented as such. [redacted] stated that this would be easier to deal with from a warranty standpoint after the purchase was made. The sales person, [redacted] and I both went to Metro Ford and watched a man polish on the engine hood and he could not get the spots to polish out and feared that he could polish too much and damage the paint. The outline of the defects remained and as weeks went by they grew to the top of the surface. There is documentation by way of pictures, on vehicle purchase paper work, and letters I have sent both hard copy and email. These are facts, not "feelings". When I spoke with [redacted] about the ordeal he had recently replaced a former service managers position and was new to the problem. He called for the district representative to look at the problems. After she looked at them she determined not to claim them as a warranty issue but gave no explanation that I was told. I wanted to know why and wished to communicate with her but she refused to let [redacted] give me any contact information of hers.The DOT person, James [redacted] , gave me a two day response time to [redacted] statement. I responded but James [redacted] 's email would not allow my response to go through. I called him and informed him of this and all he said was "paint issues are difficult to deal with and was closing the case". I had absolutely no rebuttal allowance because of an email block and he closed the case before the two days were even ended. That all seemed very odd.The defect still exists, even after repainting. I showed them to [redacted] and he saw them too, even took pictures. The only absolute solution is to replace the panels. Over time the same type of spots develop on the glass top also, however they don't require a machine to buff them down but do require more than a car wash mitt.What I don't understand is why a new vehicle sales dealership can have all the facts presented, can see the defects, can see that the prescribed solution did not solve the problem, and state that they are not willing to work on a solution anymore even though the defect existed prior to the purchase.Metro Kia of Madison has not fulfilled their responsibility. Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not "harassed" any managersI have spoken diplomatically to *** even though I was very upset after *** after only less than one minute hung up the phone on me after yelling at meMy social media responses was LEGALLY making reviews on their business after them not responding or calling me backThe reason they had to clean the car three times was because the first time they left sodium deposits all over the car, and then the second time they were still thereThey did not extract the seats for a third timeThe second time they extracted the seats they removed the dye from the seats, and then tried to put ink on it which left very uneven marks all over the seatsI have no problem taking this to small claims courtThey will have to pay for legal representation which will cost more money for them than to replace the seatsI have not harassed ANYONEI have only spoken to *** twice, and to *** the Service Manager once and was very polite to himI was merely frustrated that nobody has taken responsibility for this matterI am not the only one who had issues with how the service department has treated customers per online critiquesIf they are mad now that I have been honest about my experience, and now are ignoring the problem...then I have no issues taking this to Small Claims
Regards,
*** ***

Mr *** , I am sorry to hear about the misunderstanding on sales tax as well as a lender option I want to start off by saying I am sorry you feel lied to and avoided through your purchase We try to be as transparent , upfront and honest with every customer
that comes into the dealership We are very proud to be the number one Customer Satisfaction Kia Dealership in the state of WI and that is strictly because of how we treat all of our customers sales and service On the revenue.wi.gov website under section Sales price and purchase price , section 5.A states : Manufacturer’s Rebates "An amount received from a manufacturerafter the sale of the vehicle by the motorvehicle dealer where the manufacturerspecifies the amount and that the amountmust be passed on to the customer is amanufacturer’s rebateAmounts receivedby a motor vehicle dealer from a manufacturerwhich the motor vehicle dealer is notrequired to pass on to a customer are manufacturer’swholesale incentives and arediscussed in Part II.B.3.The amount of a manufacturer’s rebate appliedagainst the sales price of a vehicledoes not reduce the dealer’s receipts subjectto sales taxThe customer is still responsible for sales tax on the amount of the manufacturer’srebate. " I am not sure exactly what happened with a choice of a finance institution being the dealership is a preferred partner of Summit Credit Union You received a low rate though the lender originally signed and being it is a simple interest loan at any point you have the option to refinance with any lender of your choosing . I cannot reimburse for a tax being the state collects that and that is no way a profit to the dealership and cannot provide a reimbursement because you chose a different lender for whatever reason may be I do want to keep you happy and a Kia member and will give you a free oil change, tire rotation and complete detail of your vehicle instead Please let me know when you would like to set this up and I would be more than happy to accommodate

I am sorry to hear about your interaction at the store I see *** and *** were the purchasers of the new Forte . I am not sure as to what was exactly spoken about with their salesman Jasper He has not been employed here since Jan 3rd The promotion you were in
reference to with the zero percent was good on specific new vehicles for a maximum term of mo on approved credit Speaking with my sales managers the payment was important to *** and *** and for what they were hoping to do the budget would not fit in any of the models offering the zero percent (250/mo x 60mo =$15,total financed including all taxes and fess) The lowest price of the model offered at that promotion started at $18,plus fees and taxes. We offered a new vehicle with additional rebates and incentives that would work for the budget while maintaining the new vehicle was the desired preference We obtained financing at 4.49% with both borrowers for an extended term to fit the budget All of the paperwork was given to the purchasers after the entire transaction was completed If you need another set of copies please let us know and we can arrange that and get that handled *** called and spoke to my manager *** for the first time on Friday Feb 25th around pm She explained she never received paperwork from the lender as far as an address or exact date of when here first payment was due She said she believed her first payment was to be around weeks after her purchased date and her first call to anyone at the store was nearly weeks after her purchase date *** gave her the information she requested and told her to contact Members Coop Credit union and get everything caught up and taken care of and handledShe said she received a letter from them stating her payment is late and her payment is past due We spoke to Members Coop Credit union and they said they mailed out a welcome letter on January 10th to the same address the late payment notice went to that was received We spoke to the manager at the lending company and they agreed to not have anything derogatory go on either purchasers credit report if the payment is made by March 2nd We have called and left messages on the phone for *** and *** Again I apologize for the series of events and please let us know if there is anything else we can offerWe take pride in our customer service and want all of our customers to remain happy after their purchase

I don't know what else to say to Mr ***We gave hime two copies on two different occasions of his paperwork

I personally spoke to Mr *** last fall shortly after I arrived at the dealership He explained to me that he had some paint issues and needed my help to correct them He said he had spoken with Kia Corporate (Kia motors not our dealer) and was upset because they would not warranty it for
him We scheduled an appointment for our District Service Manager of Kia motors ( *** ***) to come out and see if they could help After looking at the vehicle they determined it was not a factory default in paint but that they believed Mr *** was personally cleaning and buffing his vehicle and got too close and went through the clear coat I then spoke to *** *** and *** *** whom he said he has had previous conversations with and spoke to our dealer groups body shop and asked them for assistance in this matterWe scheduled a time and he dropped his vehicle off and we performed what he had asked and was happy and went on his way This spring it came about that he had a similar issue with the paint but now noticed some additional things We again schedule an appointment with our District service manager of Kia Motors (*** ***)and asked for her to come out and once again see if this new issue he claims would be covered under his paint warranty She again determined it to be “self damaged” and again would not warranty it We talked again to our body shop and asked for their help and they once again did the work to satisfy Mr *** He again does not seem to be happy and we have explained that we cannot continue to do this and have done our best to keep him happy but we have now occurred nearly $2,in repairs to try and help out but cannot keep remedying his mistakes being nothing is wrong or defected by the manufacturer. Our body shop manager has since gone to *** across the street and he is now there trying to get his issues fixed with his insurance company I want to keep every customer happy but in this case he seems unreasonable beyond a doubtI have even offered trading him out of that one and into a new one He has declined all options He has now posted this all over his vehicle and is driving around (attached) Also The Department of Transportation has already investigated this matter and complaint and closed the matter . *** *** was the spokesman for them. Sorry again and have a great day *** ***General Manager

He is not on the deal , and we made sure there was no late payment reported to their credit

Ms *** came in looking for a vehicle she could finance with $down She was upfront about her credit history and was pre approved not approved through one of our re establishment lenders The vehicles she would qualify for would require more money down ( around $1,to $1,total ) and
she said she could not come up with the additional down payment She stated she has no co signer available and we showed her one of the vehicles she would qualify for (again with the additional money down) and stated that not all of them met safety requirements from the state of WI and if she decided to go through with the purchase (assuming not only having the additional money but also the stipulations set by the lender were met and approved by them) she would have to sign documents stating she is aware that some of the items would either need to be replaced or fixed at her own expense and awareness We expressed to Ms *** we would keep an eye out for a better condition vehicle that would also fit her needs and perhaps would be a better fit mechanically and possibly work with less money down . We are continuing to keep an eye out for potential trade in vehicles and will continue to do so until we can find a vehicle that meets not only her needs but will also work with the lender

Mrs *** never called the dealership her husband *** did He left me a voicemail explaining what happened and a number to reach him back I called the number twice and both times the voicemail was not set up and I was unable to leave a message or even a return number I called and texted
the number I have for *** (he is an ex employee of the store) and again never heard anything back I have been waiting for them to reach out a second time and I could explain that the dealership did not pull their credit and that it is a credit bureau issue and that some customers have experienced the same thing not only from our store but from other stores as well I am not sure which bureau was run again but they will need to contact the bureau and explain what happened and then the bureau will reach out to us and verify it should not be on their credit and we will say the same that their credit should not have been ran and it will be removed I am not sure how one bureau transaction can lower a score but none the less I am sorry for their situation and did try multiple times as well as multiple numbers to explain this to them and how to resolve it