Bye Real Estate and Developmen

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Metro Kia of Madison still has not answered the questions that I have posed in the previous submissions First, Explain why I did not receive the special financing that was offered at the time of purchase? And yes, Kia Forte was among the car for that sale My credit was near perfect and this was a qualifying car Second, What incentives and discounts did I actually receive? I have no papers to show and "yes" I would love to have someone hand deliver these papers My address has been the same for over years Lastly, since I feel the protection package was not up to standard, I would like a refund of that service
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I truly find it deplorable that they would respond in such a mannerMy issues have NEVER been with the salesmanI even complimented Alex a many of times, and even complimented him to his brother ***"This song" that they are referring to was when everything was still "kosher" between us as a joke when I found out they were brothers and we all laughed about itThe truth is simpleThey sold me a car that was fine but dirty that needed extraction, but could not clean it the day that they sold it, so I returned to have it cleanedWhen I went there they cleaned the seats inappropriately, and when I returned to have it cleaned the detailer admitted to me that they had cleaned the seats incorrectly by using the sodium machine in cold temperatures vshot causing sodium deposits all over the seatsWhen the cleaned the seats again it appeared to be OK...but when the seats dried up after returning the vehicle to me...the sodium stains were still there and now the ink from the seats was very worn offI returned the car again to have them deal with it, and there was nothing done againWhen I called them, I spoke to *** the Service Manager who admitted to me all that he did was try to cover the seats with ink, but it was very noticeable that it was done very sloppyI called *** the Sales Manager who was very rude to meI then continued to call, and nobody returned my callsI finally called again and got a whole of *** who hung up on me after yelling at me, once I told him that I had hired TWO detail companies who can confirm that the seat covers are beyond repair Then I spoke to *** after being hung up on, and he then told me that *** the Service Manger's daughter is suffering from cancer, and this is why nobody is returning my calls and may be the reason I'm getting such inferior serviceHe then said I would be better just going to Small Claims since *** is not returning my calls because they cannot do anything at the dealership since it is all on ***.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I realize there is no warranty allowed at this time.The accident was a minor hit to the right front which in my opinion would havenothing to do with rust in the rear wheel well.Three businesses have told me this is a commom problem with Ford Escape vehicles from until the body change in the last couple of yearsOne business told me he had referred some people to Ford whose vehicles were still under the corrosionwarranty and Ford would not pay.I think Ford, as well as all auto companies, should stand behind their products whenthere is a known common problem Of course Ford customer relations told me they have no record of a problem
Regards,
*** ***

Mrs*** and her husband *** have purchased three vehicles from Metro Kia in the past Two of the three purchases they have also elected to have the RP protection added The complaint about the not doing the door panels was never brought up during or even shortly after their purchase and
was brought up after it was applied (about days after purchase) and it was asked about door panels only because they have intentions of adding an aftermarket side step or something of the sort and found out the installation process would include removing door panels to put this product on their vehicle I am shocked that this is brought to this attention and we did everything we could including using our relationship with the lender to get them two tier bumps to qualify them for the special financing they did not qualify for originally and helped them get zero percent and days to first payment on their new vehicle purchaseAfter we told them they do not remove the door panels as part of the process (after it was applied and ready to be taken for delivery) (which they know from purchasing it in the past as well as *** claiming she knows the company we use to to apply the RP product in the first place from her previous dealings with them both personally and professionally) we told her maybe because she does know them that she could maybe talk to them and see if they would do that for her on a special occasion based on her relationshipThat is and was the last time any of this was brought up or talked about . I have also included one of the forms for the RP product stating it is NON REFUNDABLE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***Yes, They gave me a printed COPY of the original , After I complained, AND days after the salesman LIED AND INSISTED that he gave me MY copy on March 7th THEN I received MY copy in the mail , postmarked April 14th from Milwaukee, WI I can not figure out why it took days from the date that he supposedly gave me MY COPY, But I do notice one thing about this dealership, is that NO ONE will admit their lies

Talking with my Staff including Sales and Finance Managers they are not sure exactly what Mrs. [redacted] is referring to when she says the paperwork was incorrect and had to be duplicated or reproduced. We have never lost any paperwork on any deal in the years we have been here due to the fact we have folders specifically for each Vehicle on the lot pre made and filled out prior to any purchase or inquisition . As for the mailer we sent out that was backed by Kia Motors and is truthful in the fact with the current incentives and given the timing of year your vehicle is worth more than it would be going forward during the remainder of the year and if anyone is in the market of upgrading vehicles this is a fantastic time to do so . Mrs. [redacted] benefited from this tremendously ! She traded in a 2 yrd old base V6 cloth AWD Sorento and was able to get into a brand new 2018 AWD Sorento with leather and many more upgrades ( $4,190 more MSRP in vehicle to be exact) and lower her current rate by 6.38% ! To give you an idea of the savings the rate , term and trade amount factored in is such : If on her last vehicle purchase she purchased this more expensive Sorento as opposed to the one she did chose her payment would have been $862.42 as opposed to what she did sign out at being $759.43 . As for "cramming" an Extended Warranty on her deal I have included a copy of the original pencil showing GAP and Warranty presented to Mrs. [redacted] as well as one of many forms to follow while signing the official paperwork acknowledging her awareness of that being included in her current payment both upfront and while in the business office. She also purchased an extended Warranty and Gap on her last vehicle she purchased and was replacing with the new Sorento. As far as the door panels are concerned once again we have never said a single time (including the last time she purchased the RP on her last vehicle) mention that they do inside the doors because we know they do not and have not as it is not part of our agreement with them and has never been. Being the RP is a non cancellable and non refundable option the extended Warranty and Gap protection are cancellable on a pro rated basis and we can cancel them however being this is months after the transaction the cancellation of those will come off of her payoff and will not affect her current payment .

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]they are not reading what I am writing at all that is what the problem has been they don't listen. it is not door panels, if you new your product you were selling you would realize there is sound panels under the car,  and they cover the bottom of the vehicle excluding the exhaust. I never said they "lost" paperwork, I purchased vehicle on Jan 20 received the paperwork/finanacing paperwork  we filled out on Jan 20th over a week later I asked multiple times for it  and they never gave it to me, so maybe using "lost" was a bad choice of words. but.......... kia corporate office finally acknowledged my complaint/issue I had.   In the mail  they have sent me a letter for the “  bump in the road” we had  and a 50.00 gift card for the trouble I had , it’s not a refund in any way but it is a good gester that will satisfy me for the way the dealership acted. They owned up to the issues and this is what needs to happen sometimes  I think the dealership  needs to realize  having to ask to get there paperwork multiple times, making multiple trips to dealership, not returning phone calls , its not good business practice being defensive to customers does not solve issues sometimes.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was not able to add more information about the response I received from the dealer.   I wanted to give the time line because in all my car buying experiences this one was different,  1. Jan 20 2018 went to dealer about trading due to this flyer that offered  zero percent financing, and give you more money to you than car is worth.   Saying we had to have the rust proofing  in order to get the financing was never brought up,  also charging us 3500.00 for the extra warranty charge never brought up.   Asking about removed the panels that are under the car, nothing to do with door panels, was all before we ever agreed on even purchasing.   We were told  take the car on that Saturday the 20th and someone will call you Monday the 22 or  Tuesday the 23 to let you know when you can bring car back for under coating, well… that did not happen I stopped in at kia on Thursday Jan 25th, asked for my paperwork I had signed and they ignored me and I never got it then, they pushed me out the  door and said they will  call make that night, never got a call and never received  a call Friday  26th either, so I went back again, Friday the 26   now they gave a car to use and they got it done Saturday 27th but I still did not get paperwork yet, I asked and they couldn’t find it, this is  when we found out it wasn’t done correctly,  went back again by now it is end of the month and I have a job the I had deadlines to meet, so end of the week I went back up there and told them it was not done correctly they did not remove the under car panels. So they gave me another car to use and they kept my car for 4 days Friday march 3rd,  I dropped off  because they wanted to get it down there right away Monday the 5th, they  had my car all day and then I had to call in the afternoon to find out they don’t remove panels (the company that rust proofs)   so I went back late Monday afternoon on the 5th to get my car and that’s when they decided to say “well  not removing  under car panels are they policy that is not ours and started blaming  the company that sprays it. They did say they would TRY and help if/when I ever installed running boards on my vehicle. But if the rust proofing is so needed you would think it should be done before you drive on salty roads.  I am only going thru you because I tried to dealer with the dealer and they just gave me the run around so I just agreed to there excuses and left, they had there mind made up and there was no changing it any ways. I feel a vehicle is a big investment  and dealers need to be held accountable when they hide details or mislead you, and in some cases when asked a yes/no  question you don’t get lied to just to get you to agree and purchase they car, Thank you, [redacted]

Ford motor company makes the determination on that if it is warranty or not. There is nothing I can do about it. you would have to talk to them. Vehicle has been in a accident so I really don't know if they would cover it because of that

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.When I made initial contact with Metra Kia I asked to speak with Alex because he was referred to me by my brother who had just recently purchased a 2007 Mercury, Mentego Premium with roughly 38,000 miles for around 12,000. While on the phone with Alex I outlined what I was looking for and answered some basic question about my finances and employment. Alex was very friendly and we spoke for about 15 minutes. Alex asked me what I did for work and how long; the usual questions a salesmen asks. I told Alex that I've worked for my current company for about 10 months and what my current wage is. He asked how long I'd lived at my current address and I told him we just signed a year lease in October 2015. He asked about my previous addressed and how long I had lived at those addresses. I informed him that for the past 3 years I had moved every 6 months for work and asked him how many addresses he needed. Alex being the friendly salesman asked more questions gathering as much information as he could and also telling me about himself. Foe example, during our conversation Alex mentioned that he had just recently moved down from Minnesota and has been working at the Madison Metro Kia for about 5 months, and that he was brought down from Minnesota. I responded friendly in manner and explain that when I first came to Madison it was because I was burned out with the demands and responsibilities associated with my previous position. So, I left the company for a less demanding position within my current company ([redacted]), but than it turned out I just hadn't found the right company. I told Alex that after two months I excepted a promotion and a raise and have been at my current title  and raise since and that I love my position and what I do. Alex then told me that coming to Madison was as great for him and then told me a story about he stepped on a razor blade and his entire experience with the doctors and how his first visit the ER doctor glued is cut closed. He then later had to go back because the glue came apart. I can quite literally recount every conversation I had with Alex and Kevin with almost perfect verbatim accuracy. I can literally go for several pages with detailed accounts of what was and who said it. I can also provide a witness to the above conversation.  I did my diligence in reporting my starting and current hours, and wage. I told Alex that I was part time when I first started and that I made less money. Alex told me that it didn't matter and as long as I can prove my current hours and wage I would be fine. When I actually went into the dealer ship, which was about week after my initial phone call with Alex I brought with me 4 check stubs I explained that the most current one dated for February 7th reflect only 36 hours of vacation time because I took unpaid time off for medical reasons. The most recent pay-stub dated February 7th had my current address on it, but the ones prior had an address that was more than 4 months old - I had signed a one year lease in October of 2015 and had not updated my employer of current address until it was time for my W2 to be mailed. Alex said that would be fine. He then asked me where I parked my current car because I was interested in trading it in. I told Alex where it was and he pulled it around to the front. When he came back inside he informed me that my W2 had fallen out of my car and he picked it up and and put it on my seat. I thanked him and he then went to make and turn in copies of my information. Some time went by and he returned and asked if they could make a copy of my W2 as further proof. I told him then that it wasn't an actually account of what I made and I didn't have the other one with me. I was told that it was fine they are only going to use it to further my proof of residence. I agreed tot his. When he returned again he then began questioning me about my medical leave. I asked him why that mattered. He said that the banks want to make sure I'm ok and will be able to continue to work and can afford a loan. I assured him that I was fine and able to maintain my employment. He said ok and left the office again. More time passed and the sales manager Kevin entered the office and asked me to explain why my finances do not add up. I was confused and asked him what he meant and what else they needed me to provide. Before he could answer his phone rang and it was the bank. I didn't hear what the bank said, but Kevin responded the following: "Yeah, I don't know why our finance guy grossed it up, but here is what she actually made." This is not a matter of me being dishonest with them. Metro Kia mislead the bank and did not do their part in reporting the actual information I gave them. During my experience with Metra Kia sales rep pretend to be my brother and lie to my brothers insurance to get the car I was purchasing insured. When I asked Alex why he lied he told me because it was to get me insurance with no money down. When I told Alex that I had budgeted to pay for insurance today he replied that it was better this way. I can also provide a witness to this.I tried my best to give them as much detail I could and I was upfront and honest with them. They were deceptive and bullies and made promises they back with their own lies. Now they say it was me who lied? They threaten me with their lawyer on retainer as a way to bully me into silence! I understand that to them I am one consumer in hundreds and that my one voice doesn't matter, but usually the first time a complaint is filed doesn't mean it is the first time they have practiced business in a such a manner. They were so sure their lies would go unnoticed they requested and accepted a down payment. They made sure the car had insurance and also offered me 750 on a trade in.  I also find it particular that they say I couldn't prove current employment and that is why the banks will not finance me. I can prove my employer faxed my current employment information. Bottom line. Metro Kia made claims and guaranteed me financing which I can prove beyond a doubt - They have an obligation to follow through and show integrity. Perhaps an expereince in integrity for MEtra Kia can save some other consumer of failing prey to their scandals of lies 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Kimberly [redacted]

I am sorry to hear she still has no reasonable resolution . We do have a corporate attorney that of course will represent us if needed but hoping for everyone’s sake and time that will not result. She has harassed even the salesman who sold her the vehicle despite her claims . She personally came up to me and broke out in song about poking fun at her salesman and making fun of his life choices . Completely inappropriate and uncalled for her to do . All we want is to keep reasonable customers happy and that is all we try and do six days a week . I am proud of being the number one Kia dealer in Wisconsin for 2015 with the second highest customer satisfaction . We have tried multiple times to accommodate Ms [redacted] but she continues to be unjust and unreasonable .       [redacted] General Manager Metro Kia Of Madison [redacted]

Tell us why here... MS [redacted] was a referral by her brother who recently purchased a vehicle from us . When she first arrived she had very specific demands and parameters she told us we had to meet in order for her to purchase a vehicle . After talking for awhile and getting a better idea of where...

she was hoping to be , we went to credit and discovered she was in the bottom 10% in the state and now her demands might be out of reach and she might have to compromise some of her high expectations . MS [redacted] refused to cooperate and we then told her we would try and submit it to some lenders and let her know the outcome . She obliged and agreed to wait until we hear a final answer . One of our bank reps happened to stop in and we explained the situation and what MS [redacted] was trying to accomplish and she agreed to look at the deal and see if she could help. She gave us an approval based on MS [redacted] being able to prove the things she stated (income , address , references etc) . She was willing to approve it if MS [redacted] would come up with $2,500 down payment and be able to prove everything she wrote on her application . We presented the banks offer and she began to curse and be loud and left the dealership .  We called one of our other lenders and they agreed to finance the vehicle if she came up with $350 down and could prove her income, place of residence and could get references to her for the bank . We called MS [redacted] back to give her the good news and she immediately came back . Once we started to get all of her stipulations for financing is where problems began to arise . She does not make the amount of money she put down on her application and the bank refuses to approve it. We convinced the bank to call her employer and see if something internally there has changed and maybe she does now make the money she claims to make but her employer was unable to come up with documentation proving she does. MS [redacted]'s start date was different and she was not a full time employee when she first began . Both banks are now unwilling to help based on that and we told MS [redacted] we do have a program that does guarantee financing ( the same program her brother purchased his vehicle through) and it is generally on a little older , higher mileage vehicles but they would be willing to help re establish her credit so in the future she could get a vehicle that met her original requirements . She refused and began cursing and threatening and became very belligerent . We told her that because her brother was the one who put the down payment on his credit card that he would need to come back in and we could reverse the transaction and reimburse him the money down. She would not accept this as answer and thought she deserved it then and now. She then began to threaten and we simply asked her to leave and we were sorry we could help her out and put something together and that we tried everything we could .

We have mailed copies to the address on the loan . Returning the vehicle is not an option . I can have a driver personally hand deliver the third copy of his paperwork being for whatever reason the first two times have been somehow undelivered [redacted]General ManagerMetro Kia Of Madison

I am sorry to have this come up to your attention . We have tried endlessly to please MS [redacted] . We have been nothing but absolutely courteous , professional and empathetic towards her concerns . We have cleaned her vehicle multiple times and every time is never good enough . We have had 3...

different detailers clean her car including the detail manager who removed the seats and extracted everything out of them personally . He has even documented every step he took to please MS [redacted] . She has called and harassed every one of the managers and continues to be unruly and unjust . We only want the customers to be happy but it is not anything with the seats as we have explained to her on multiple occasions . We cannot replace the seats in the vehicle but want to keep MS [redacted] as happy as we can despite her online and social media bad mouthing .   [redacted]General ManagerMetro Kia Of Madison[redacted]

We Guarantee financing like previously stated and like we advertise . Ms [redacted] unfortunately refuses to comply within the parameters and believes she is entitled to a specific vehicle and has a very strict budget and down payment . We can and would love to help her in her situation and get her on the path she desires as far as credit re establishment and a newer vehicle. We tried to get her approved on her vehicle choice and unfortunately were unsuccessful based on her actual situation not the situation that was presented . She will receive the letters from the lenders and why each of them are unable to finance her based on their own guidelines . We try and help people in every aspect of car buying and pride ourselves at being better at it than the competition . If her resolution is for us to obtain financing we can do that as we have communicated many times and to MS [redacted] but it cannot be on that exact vehicle or program.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  My response,  Originally, the salesman asked me about financing, and I told him that I would do my own financing through Summit, and his reply was" oh we deal with Summit  We can do that right here"  Weeks later I found out that they did not.  I deal with summit and can sometimes make an extra  payment towards the capital (reducing the total interest due)  I can not do that through the payment book, as the extra cash sent is lust applied to the next payment ( never reducing the interest)   Also (didn't matter, but I have a lower interest rate with Summit) Why did the salesman lie to me?     As to the $3400. rebatel that I was told that I would receive  IT COULD HAVE BEEN  listed as a refund  ( As was done on the last car that I bought as I saved the last contract form) The way that it was done was no benefit to me or the dealer.l

I truly am sorry you feel the way do overall towards the dealership . Our intentions are to ever go above and beyond the customers expectations . In this particular case as I stated before , Kia Motors and Metro Kia Of Madison assume no liability to anything you are trying to accuse either of us of doing . This was even brought up to the State of Wisconsin and they agreed . I do want to keep you happy but at this point it is not something we can any longer despite our best efforts in the past and multiple people, businesses and money spent has been able to do .

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, we were told this would be resolved previously and I want to be sure there is follow through this time and once the negatives are removed from our credit reports (my wife and my own) then I'll consider this matter to be resolved. Last time we were told it would be resolved and I took the dealership at it's word. Unfortunately, unless it is in the process of making $, some businesses don't follow through. Hopefully this is resolved this time around. So I don't want to close this complaint until it is completely resolved.
Regards,
[redacted]

We have read the complaint from the customer regarding her trade in. Metro Kia of Madison has been completely honest with [redacted] about the situation regarding her financing, there was some negotiations regarding a trade in, and [redacted] agreed to trade her vehicle in and repurchase it after the...

transaction was complete. We have the transaction completed with her vehicle being traded in, and have agreed to sell her the vehicle back at the trade value of $250. We are waiting for [redacted] to come back in to the dealership and have full intentions of completing the agreement with her, however, she must come here to do so. [redacted] had an appointment to come in 3/17/15 and did not come in as was discussed with her sales person. Metro Kia has tried to keep a line of communication open with the customer,and we have made several attempts at contacting the customer over the past few days.The desired settlement of buying the trade in back is not a problem. I feel this matter is resolved other than [redacted] not coming back to our dealership to complete all necessary paperwork. We would ask that [redacted] come to the dealership as was previously agreed upon and allow us to take care of the matter.

I again am sorry for something so simple to be brought to your attention . This was taken care of and addressed and communicated with Ms [redacted] last week . There was some kind of delay with the state and the registration and I have copied the CVR of when it actually reported . Unfortunately for...

Ms [redacted] it was the day after she was pulled over. She called us and we sent her this so she could bring it to the police station and avoid and fees . If there is anything else I can offer please let me know .   Have a wonderful day   [redacted] General Manager Metro Kia Of Madison