Byrider

I made the worst decision of my life getting a car from jd by rider on October 1st my car payment paid on. Time a day early some times
Two days early on 11-19 I spoke with a rep there named *** she said my payment was late and I only had until six to come and make the payment I am a health care work so I was not able to make that dead like I asked her if I could pay it early Tuesday morning she said it would need to be there by 9 when they open well I wake up that morning the car is gone so it’s no way for me to actually get there to make the payment at that point I called and was told I had to wait until Thursday to speak with someone about my car so I’m with out a car no way to work my diabetic medicine was locked in the car I couldn’t get to them for days finally was able to speak with the so called manger *** he was the absolute dude and insulting guy I have ever dealt with when I first went to buy the car he was rude to me because my husband was with me and apparently hes homophobic because he was terrible to work they told me I could have my car if I came at 430 on Friday to pay them again I can’t make that deadline I asked if I could come in the morning to pay it the account manger *** or *** whatever he name is was very rude to me regarding the payment I have the money to pay but they wouldn’t let me make the payment to keep the car back but yet they still want me to pay them for the car while they sell it to someone else all I wanted to do was make my payment and get my car that stuff is the worst and I want to something done about this. Business they are doing shady business they with holding information signed no where in the contract does it state that if they care is picked up your not allowed to get it back I have never heard of that and I can’t find it in my paper work because my paper work is in the car that I don’t have access too and now they have that loan on my credit report for a car they took from me after only having it a month

The car that they gave me was a good car, low miles, no mechanical issues and good on gas and the highway. I returned the car because I needed something bigger due to me expecting a child. They were not willing to allow me to trade it for something else. I paid that vehicle down alot even tho it was 4 times over what Kelly blue book says the car is worth. I found a different vehicle and elsewhere and returned the vehicle. I had a balance of 6,000 left after already paying 5,000 with no late payments. They sold the car for $1500. They are now suing me for $10000 for the remainder of the balance on the car after it was sold and lawyer fees. If you need a car and are desperate do not go to them. They will take advantage of that. I got that car when I first moved to Roanoke and had nothing and I was a single mom of 3. Thanks JD byrider for ruining my life.

On October 3, 2015 I purchased my second vehicle from J.D. Byrider ***.I feel I have been treated very poorly by the GM *** and the service manager *** and ***.I have had nothing but problems with my car since day one.The very first incident was two weeks after I purchased the vehicle I was pulled over for having white blinker bulbs instead of amber bulbs.I took it back to them and *** explained that over time the amber on the bulbs wear off.I know that's not true.The vents on the air conditioners had been placed back into the vents broken so when I went to move them they fell to the floor.I didnt want to bother them with that or the fact that the radio *** was broken.About A month later on my way to work my car would not go over 15 mph so I called *** and he told me I needed to take it to ford to have the computer scanned.That was a $100 charge I couldnt afford.I went into J.D. asking for the paper that showed what is gone over before they sell a car. *** came out of his office pointing his finger at me telling me I needed to go to service and ask them nicely.I was not rude when I came in but having this encounter with him totally changed my perspective of the establishment and this wouldn't be the last.Since I have purchased the car I have been inconvenienced by numerous service department visits.Ive had to take time of both of my jobs and uber to both my jobs sometimes costing me $75 a day. *** states I've been a very difficult customer and that my help has ran out and there is nothing more he can do. I've had to replace leaking hoses and the heater,battery,tires because they were under recall and not safe to drive,sway bar link,tensioner pulley,engine mounts,RF ball joints,Front rotors,Front break pads,Tie end rods,drive belt,belt tensioner,idler pulley,Air conditioner bc they broke the valve inside the line so I had to replace it,Air bag sensors under the seats had to be replaced twice,key wouldnt come out of the ignition so I could replace the piece for $125 or glue it,new starter,car was misfiring and I was told nothing could be done unless a check engine light comes on or replace each coil for $80 a piece plus labor,2 separate oil leaks that was not fixed right the first time so I had to take it back again.Again all of this taking money and time from work costing me more money. I thought this might be an end to the nightmare of a purchase but no.Two weeks after my warranty ended my engine seized and I had to have it towed to J.D. Byrider.I called *** and was told that next time I needed to have oil in my car and that's the reason my engine siezed which is not true bc *** told.me it had plenty of oil in it that a piston blew.I was then told by *** that the best he could do to help me was come up with $1100 and the remaining balance would be put towards my finance charge.I gave them every penny I had to get my car back leaking fluid all over my driveway. I then called *** and explained to him there was fluid leaking all over and he told me to bring it down when I could. When I was able to bring it down he told me he couldnt look at it maybe another day. I had called and spoke *** and she told me to bring it in.I took off work and brought it in for *** to tell me he.didnt have time. Itold.him I had to take off work and that they needed to look at it.they didnt look at it they put dye in the oil and told me to come back.They left the dye bottle and cap under my hood and this isnt the first time.I have 3 tools I've found under my hood after getting it back.I am now being told it is no longer their problem. They will not tell me who put the engine in and when I asked *** to.speak to someone above him he told me he is the highest it goes that it is a corporate partnership,if I didnt know the definition to look it up and hung up on me.The car also came back with a broken door *** and they are saying I made that up? The door *** was not broken before I took it in.I've talked to 3 different people who said that a transmission can be damaged taking out and putting back in an engine. My car is not only leaking it has 8 different codes reading and the check engine light has been on since I got the car back.None of this was an issue before the engine needed replaced.Not only am I paying $420 a month I have to pay $85 more for a car That's not running right and leaking very bad which could cause I fire.Ive been a loyal customer since 2013 and have always made my payments on time.Ive been told by *** my luck has ran out and he makes the final decision so there will be nothing else they will help me with. Anybody that is spending $25,000 for a car would not be a happy customer when it's always in the shop taking time away from me and my job.I Just spent every penny I had and to be told it's not his problem is not ok.I want my car fixed right and treated like I'm not a problem customer.I also got it back saying I need a new wheel bearing on that wheel they replaced the ball joints.ive been telling them it's making noises for over a year they said you're just chasing noises now..well my warranty runs out and now they hear it so more money out of my pocket. On top of that I need a new catalytic converter and the glove box light was staying on since I picked it up draining my battery so I had to disconnect that myself.Ive emailed their corporate office on December 17, 2018 and never received a response.I then called corporate office January 2,2019 with no response. January 8,2019 I called to escalate the claim.No response. I called today January 15 and was told they dont know why they will not respond,that they are supposed to respond within 2-5 business days and there is nothing else to do

We purchased a Chrysler Town and country less than 30 days ago from this business. Today when my wife picked up our son from the baby sitters a fire started underneath the vehicle. My wife and son were in the vehicle at the time. We have a three year 36 thousand mile warranty but are being told by JD byrider that this is an insurance issue. My family could've been harmed by an obvious glas in the vehicle.