C and O Communications

[redacted] we spoke but just s few hours ago and we agreed that we will pull your chart , review it and meet to resolve the matterI explained to you that due to a family medical issue we are not available till the end of next week and to call to cone in The Doctor had mentioned he asked you to cone in and I know that in my responses here that I asked you to come in I truly believe this matter has to be resolved in personThank youfiffy

I am sorry that you feel this way but when patients want to get services they decide which way they want to finance Hhas gone out of business and we are trying to resolve any open issuesThe doctor is not in the office until August ** We will review and get in touch thenThank youFran

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not yet received or pick up a check in the amount of The office is now being extremely proactive in trying to resolve this matterI am sure the business will do what is right since they have been in business for yearsThey do offer [redacted] at a discounted price and I am sure have been treating other patients with great respect There are offices and would like to make it clear that [redacted] did not treat meMy understanding is he has a respectable reputationI would like to apologize if this review has harmed him or confused anyone in anyway I would like to thank the Revdex.com for helping to mediate this situation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory and we will hopefully come to a resolution in the upcoming week Sincerely, [redacted]

the patient was refunded for erroneous transaction We have asked the patient to come into the office to go over everything but they have not done so The doctor discounted his work but when a patient decides no to have it all done all services are at full price.I suggest she make an appointment and come into the office so that this can be resolved properly

[redacted] ,I am so sorry you seem to think I was yelling at you I would never do that to a patient You were yelling at me and I responded I had Invisalign releasing your case that day but you were not accepting it so I had someone elses released you received a great price on Invisalign at our office and due to the delay DrE was giving you back $which basically meant you paid a little over cost We had paid for your case and that is why we were oushing for your case to be delivered.You are right I should never have spoken about my personal issues but I was having a rough week with my handicapped daughter and then you were yelling at me over Invisalign I am sorryFollowing our call you spoke to Linette who you also argued withShe stated our office policy which is to come in and release yourself as an Ortho patient so I can get a refund for us and refund you accordinglyAll I wanted was to make you happy by giving you the best price and best service I am sorry that it didn't work outPlease come in and sign the release so we can move forward P

This was written by the patients wife it the patient She was very dusruptive to the office and has been give a refund She disputed with the credit card company as we were processing refund causing a double refund The credit card company instructed us not to do anything and they would refund the The [redacted] asked her to come insnd pick up a check [redacted] who treated her did everything professionally and as per protocol Her claims are incorrect and she should remove her damaging remarks from the Internet She has been told to pick up a check

Picked up the check this weekend. The matter has been resolved and the business has my complete faith. Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I'm not sure who Fran is but that excuse is unacceptableHwent out of business however His backed by Comenity BankTHE MONEY YOU RECEIVED FOR SERVICES NOT RENDERED NEEDS TO BE RETURNEDI NEED A BILL FOR SERVICES RENDERED Thank you!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Please advise what work was completed? How can you offer a discount service and NO service was provided but yet charge full price?! As stated in the initial complaint, my calls and emails have NOT been returnedThere is no need for me to come into the office because I will not have work done from your dentist! Please contact me VIA phone and Email to settle this matter.Also, please note that I do have all the documentation that you provided to both myself and my insurance stating that these amounts were "pre determinations "Being in the medical field, I'm sure you know what that means.I look forward to hearing from you!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The woman that handled this matter is out till June *** so we can not resolve it till then. Patient cane in and the doctor gave her a signification discount The invoice to us if was paid and there were service charges from the finance company When Ellen returned we will
review chart and discuss with *** and then be able to sit with patient to discuss

I sent the patient an email with her options Awaiting her response

*** *** had her work done and Baimi had X-rays and exam and had a Nesbit partial The transaction for the invisalign giving her case at 50percent discount was put thru erroneously and it was processed by HWellness erroneously but was refunded We are reviewing to see if there is any refund due We will send you that information by Friday the *** of September

[redacted]we spoke but just s few hours ago and we agreed that we will pull your chart , review it and meet to resolve the matter. I explained to you that due to a family medical issue we are not available till the end of next week and to call to cone in.  The Doctor had mentioned he asked you to cone in and I know that in my responses here that I asked you to come in.   I truly believe this matter has to be resolved in person. Thank youfiffy

Firstof all I would like to apologize to the patient for any inconvenience this has caused her.   We offer Invisalign at a very low cost so it often takes longer than usual. The average cost is between 5000-7500.   [redacted] paid 2995 and due to the bad communication she experienced we are...

processing a 500 refund to her.  The cost now she paid is 2495.  Our cost which has been paid is a little under 1900.  I am working on getting her case released ASAP since it has been fabricated. We care very much about our patients and have spoken to the staff regarding this matter   I have spoken to her and will be later today in my effort to rectify he matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I will await your response by September *. The name of the other patient is [redacted] so please make sure you give the correct information because we have all the documents. A refund is due! Thank you. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This was written by the patients wife it the patient.  She was very dusruptive to the office and has been give a refund.  She disputed with the credit card company as we were processing refund causing a double refund.  The credit card company instructed us not to do anything and they...

would refund the 350.  The [redacted] asked her to come insnd pick up a check.  [redacted] who treated her did everything professionally and as per protocol.  Her claims are incorrect and she should remove her damaging remarks from the Internet.   She has been told to pick up a check.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Each time I spoke to Ellen, she said there was nothing she could do as she only works there. She told me to go through Dr. Eliades. I spoke to him today and he said he was going to cancel it. I spoke to the finance company today and they have not received a refund request. The next payment is due June [redacted].  I want this resolved before the [redacted]. Additionally, the [redacted] discount offered is for every person. And I was misled into signing up for the terms of the loan based on the fact that I was going to receive $1500 back rom my insurance. I have clearly stated this each time I called. I would not have agreed to finance $2995 if I could not afford it. And my insurance company advised the dentist office on March * that I was not covered. Therefore the first time I called to inquire about this, I should have been advised. I could have cancelled before the first payment was even due or anything was done.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Picked up the check this weekend.  The matter has been resolved and the business has my complete faith.
Sincerely,
[redacted]