C & D Moving & Storage

Hello, C & D Moving apologizes for any inconvenienceBased off of the first available delivery date we have up to business days to deliverWe have delivered your itemsHere is the signed contract that states the delivery window. DELIVERY SERVICES: All Long Distance
deliveries are made on a flexible basis with an estimated arrival time up to business days per customer’s first available delivery date (Ready Date)Unless noted on this Estimate Cost For Service, customer must be able and available to receive the goods starting the day after the goods were picked upAny changes made by customer to their Ready Date may result in additional storage feesThe charge for storage handling is $per cubic foot per storage entry, the charge for storage rent is $per cubic foot per month, after 1st month, and $1.00/cf after the 2nd monthAll estimated time of arrivals are subject to change depending on many industry factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected delays with prior deliveries scheduled before youNote: We will not discount any account due to any delays listed above.Delivery ETA Schedule:0-miles: 0-business days.501-miles: 1-business days.1001-miles: 2-business days.1501-miles: 5-business days.2001-miles: 7-business days.* This delivery schedule is NOT A GUARANTEE.** Delivery schedule begins from the FIRST DATE you will be ready to accept your shipmentAll estimated time of arrivals are subject to change depending on many industry factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected delays with prior deliveries scheduled before you.*** If a delivery cannot be made due to non-payment, the customer is not available, or customer does not want to pay a shuttle fee if needed, then the goods will be put in a local storage facility within 5-miles of the customer's delivery address, at the customer's expenseOnce the final payment is made and posted, then the goods and their location will be released to the customer, so they can pick up at will, or we can arrange for re-delivery, for an additional fee, based on the volume, and may take up to business daysIf a customer decides to leave in storage longer than the initial storage period, usually to days, then the customer will be charged additional storage fees, unless they open the storage in their name, and close it out of the company's name.*** We will not discount any account due to any delays listed above

Dear Revdex.com, Her items have been delivered and if there is something missing or damaged that we will assist her in filing a claim so she can be reimbursed for the itemsHere is proof in our system she has been delivered since the 30th of November. 11/30/06:40:PMCSThe consumer has been delivered and needs to file a claim for any missing/damaged item

Dear Consumer,C & D Moving and Storage apologizes for the inconvenience during your moveThe estimate given over the phone is binding and guaranteed based on the cubic feet provided by the inventoryFrom overlooking your paper work, I do see that there was an overload of cubic feet at the time
of your pick upYour estimate was taken over the phone which is based on a certain cubic foot for each itemFrom my understanding there were additional items added on as well as some of the items exceeding the cubic foot that it was accounted for on your estimateC & D Moving and Storage will look over your signed contract at the time of pick up as well as the phone estimate and will come to a decision for the cost of your settlementPlease call us so we can transfer you to the claims department so that they can assist you in being reimbursed for any missing and damaged items

Dear Consumer,C & D Moving and Storage apologizes for the inconvenience during your move. The estimate given over the phone is binding and guaranteed based on the cubic feet provided by the inventory. From overlooking your paper work, I do see that there was an overload of cubic feet at the time...

of your pick up. Your estimate was taken over the phone which is based on a certain cubic foot for each item. From my understanding there were additional items added on as well as some of the items exceeding the cubic foot that it was accounted for on your estimate. Per the contract if we cannot access the delivery location with our 53' tractor trailer we will use a shuttle service which is $1.00 per cubic foot on the signed contract.

Dear Consumer,C & D Moving and Storage apologizes for the inconvenience during your move. The estimate given over the phone is binding and guaranteed based on the cubic feet provided by the inventory. From overlooking your paper work, I do see that there was an overload of cubic feet at the time...

of your pick up. Your estimate was taken over the phone which is based on a certain cubic foot for each item. From my understanding there were additional items added on as well as some of the items exceeding the cubic foot that it was accounted for on your estimate. Per your signed contract anything that is damaged or broken needs to be dealt within the claims department. We will call you and assist you in doing so.

Dear Revdex.com,  We have delivered the consumers items. Also we have set him up with filing a claim to be reimbursed for the delay of his delivery. 12/13/2017 10:26:01 AMCScc to verify he has been delivered and he said yes . xfered to claims to be reimbursed for delayed delivery11/30/2017 06:13:40...

PMCSin transit for del per kl

Complaint: [redacted]
I am rejecting this response because:I was told by your customer service agent that you contacted my storage facility asking if your truck could get into the facility. When talking to my storage unit facility they told me you never contacted them and if you did they would have told you that any size truck can enter their faculty. They have multiple enterances for that purpose. Therefore, the extra $600 dollars you charged for the shuttle was not needed. I would like that $600 back. You lied about contacting my facility and it was not needed.  
Sincerely,
[redacted]

Dear Consumer,  We picked you up on the 24th of August. On the signed contract is states that you understand the delivery window which is below. We delivered you within 4 days which was the 28th.  DELIVERY SERVICES: All Long Distance deliveries are made on a flexible basis with...

an estimated arrival time up to 21 business days per customer’s first available delivery date (Ready Date). Unless noted on this Estimate Cost For Service, customer must be able and available to receive the goods starting the day after the goods were picked up. Any changes made by customer to their Ready Date may result in additional storage fees. The charge for storage handling is $0.50 per cubic foot per storage entry, the charge for storage rent is $0.50 per cubic foot per month, after 1st month, and $1.00/cf after the 2nd month. All estimated time of arrivals are subject to change depending on many industry factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected delays with prior deliveries scheduled before you. Note: We will not discount any account due to any delays listed above.Delivery ETA Schedule:0-500 miles: 0-7 business days.501-1000 miles: 1-10 business days.1001-1500 miles: 2-12 business days.1501-2000 miles: 5-14 business days.2001-3300 miles: 7-21 business days.* This delivery schedule is NOT A GUARANTEE.** Delivery schedule begins from the FIRST DATE you will be ready to accept your shipment. All estimated time of arrivals are subject to change depending on many industry factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected delays with prior deliveries scheduled before you.[redacted] If a delivery cannot be made due to non-payment, the customer is not available, or customer does not want to pay a shuttle fee if needed, then the goods will be put in a local storage facility within 5-10 miles of the customer's delivery address, at the customer's expense. Once the final payment is made and posted, then the goods and their location will be released to the customer, so they can pick up at will, or we can arrange for re-delivery, for an additional fee, based on the volume, and may take up to 30 business days. If a customer decides to leave in storage longer than the initial storage period, usually 7 to 14 days, then the customer will be charged additional storage fees, unless they open the storage in their name, and close it out of the company's name.[redacted] We will not discount any account due to any delays listed above.

Dear Consumer,C & D Moving and Storage apologizes for the inconvenience during your move. The estimate given over the phone is binding and guaranteed based on the cubic feet provided by the inventory. From overlooking your paper work, I do see that there was an overload of cubic feet at the time...

of your pick up. Your estimate was taken over the phone which is based on a certain cubic foot for each item. From my understanding there were additional items added on as well as some of the items exceeding the cubic foot that it was accounted for on your estimate. C & D Moving and Storage needs a payment of $2,000 before your delivery. Per the contract we have the right to collect up to 100% of the balance before the delivery of your belongings however that is not what is being asked.

We are still within our 21 day window of delivery. Regarding compensation we can assist you in fling a claim to be reimbursed for any inconvenience.

Dear Consumer,C & D Moving and Storage apologizes for the inconvenience during your move. The estimate given over the phone is binding and guaranteed based on the cubic feet provided by the inventory. From overlooking your paper work, I do see that there was an overload of cubic feet at the time...

of your pick up. Your estimate was taken over the phone which is based on a certain cubic foot for each item. From my understanding there were additional items added on as well as some of the items exceeding the cubic foot that it was accounted for on your estimate. We will call you to transfer you to the claims department so that you can file a claim.

Complaint: [redacted]
I am rejecting this response because:I first contacted the movers to have my goods delivered on September 2nd. Despite multiple phone calls and messages, I was unable to get ahold of the company until September 5th - at which point I gave them my address and asked that my goods be delivered. My move was less than 500 miles, and my goods were not delivered until September 25th. Even if we use September 5th as the start date and the allowed 0-7 business days for delivery, my goods were still 7 business days late. It is unacceptable for such a short move to take so long - I have yet to receive an explanation for this. In addition, the company's representatives regularly lied to me, both about the status of my move and the company's location. The company only agreed to deliver my goods after a complaint to the Revdex.com, several calls from my lawyer, a complaint with the Federal Department of Transportation, and several calls from a police officer. It should not take this much effort to receive my goods during a move. Once the company did decide to deliver, I was given no notice - just a call from the driver 1 hour before delivery. During delivery, a number of items were delivered to me that were not my belongings. Luckily, I noticed that they were not mine and returned them immediately - I have no idea if the owners will ever receive them. Also during delivery, I noticed that much of my wood furniture was unwrapped and unprotected - this furniture sustained quite a bit of damage. I am also missing several boxes and other items (like other customers of this company). I will be filing a separate report with this company in order to have the missing items tracked down, or reimbursed if they have lost them. Hopefully, they will be more professional in this portion of the process.
Sincerely,
Jocelyn [redacted]

Hello,   I will call you now. We have a new claims department for the company and will get this resolved ASAP for you .  Thank you

Dear Revdex.com,   The consumer cancelled at the time of his pickup while the drivers were there to pick up his belongings. Per the contract deposits are non refundable.

Hello,   C & D Moving apologizes for the inconvenience. Based on the first date when you're available to receive shipment is when your delivery window of u to 1-10 business days is in place. We did deliver within our contracted delivery window. Also I will call you so that I can send...

you to the claims department and we can proceed with that process.

Complaint: [redacted]
I am rejecting this response because: they scammed me.  Their binding quote was...

$[redacted].  Their driver demanded $[redacted] plus stairs fees, walking to truck fees, etc. I told him and his crew to leave.  He refused.  I had to call Madison, WI police.  Police arrived when they left and they need the names of the employees as they are looking to charge them with trespassing. When I called the woman at this scam company the woman answers saying they bait and switch all the time.  The have several Google, Yelp, etc. reviews from customers getting scammed.  These scammers need to be investigated.
Sincerely,
[redacted]