C J Auto Sales

We need a total of $for the total repairWe put down $For a few parts and not the labor,but we fill he's responsible for the total amount of repairs

Revdex.com Case# [redacted] CJ Auto Sales Atchison Street Riverbank, CA ###-###-#### ________________________________________________________________________________...⇄ Maricela [redacted] , Thanks for the correspondenceI' m always sad when a customer has a problem with a vehicleI would personally like to sell vehicles that will go a million miles without a problem of any kind, that require no maintenanceBut the reality is that all machinery has a risk of breakingIt's unfortunate that you had a failure shortly after you took possession of the vehicleThe Nissan Altima you purchased was driven around town from time to time prior to being put up for sale, and showed no signs of any issueThe test drive with you also showed no signs of any issues; but with that being said, the vehicle is years old and has 124,+ miles on it Ms [redacted] came to the dealership and checked out several cars including a test drive and ultimately picked the Nissan for her purchaseMs [redacted] decided to purchase the vehicle NO WARRANTY even though she was offered a service contract/warranty Ms [redacted] came back the next day stating that the vehicle had overheatedIt was Sunday, and there was no repair facility open, so a CJ Auto Sales staff member asked her to call back on Monday, but not to drive the car in the mean time Ms [redacted] called on Monday and I asked her take it to one of the local auto repair shops that will diagnose problems for freeSince it happened shortly after delivery, CJ Auto Sales agreed to take care of the costs associated with the repair of the overheat issue The repair shop found a bad thermostat and replaced the thermostat with a new oneThe vehicle was returned to the customer, and CJ Auto Sales paid for the repairs Approximately a week later Ms [redacted] called and stated the car would not startI told her the car was purchased NO WARRANTY, but if she wanted to take it to the same shop, she could get the diagnosis for freeThe cost for the repair would NOT be covered unless it was related to the overheat issue She took the car to the repair shop, but the mechanic was unable to reproduce the issueHe called me and said the spark plugs in the vehicle were old and asked if I would OK their replacementI said yes The car was returned again to the customer, and CJ Auto Sales paid for the repairs She called back a couple days later with the hardstart issue againAgain I told her if the issue is related to the overheating, CJ Auto Sales would cover the costs; if anything else was found wrong it was her responsibility for the repairThe vehicle went back to the repair shop, where the mechanic was able to reproduce the hard start condition, and found the head gasket to be leaking into the combustion chamber I informed Ms [redacted] , and told her that we would fix the issue at our expenseI also told her that the car had to be scheduled into the shop as the repair takes a long time, approximately weeksMs [redacted] agreed, and the vehicle was scheduled for repairMs [redacted] and I talked and she asked if I would check out the vehicle once the repairs were completedI agreed to give the car a good long test drive once repairs were complete The vehicle was repaired with a freshly resurfaced and pressure checked cylinder head, new thermostats, new water pump, new radiator, and new serpentine beltI took the car on two long drives on two different days and the vehicle performed perfectlyNo overheating issues and no hard start conditions The car was returned again to the customer, and CJ Auto Sales paid for the repairs All was OK for a few daysThen Ms [redacted] called and said it was hard to start again, but not overheatingThe car went back to the mechanic shop and was diagnosed with the head gasket leaking againSince the repair was just completed, it was covered under the repair shop's warranty NOTE: This took place over days and miles! Ms [redacted] stated that even if the vehicle was fixed that she wouldn't trust the car and asked if she could get a different vehcileI told her probably not, but that I would talk if over with the staff at from CJ Auto SalesThe decision was made to allow her to switch to another car Ms [redacted] test drove three different vehicles and settled on a Chrysler PacificaThis time I insisted on a very long test drive of over an hour, to make sure she really likes the car, and that there are no issues prior to the saleDuring the test drive Ms [redacted] and her friend decided they had driven enough and came back sooner than was planned for a total drive time of about minutes We went in and did the paperwork, and I strongly encourage her to add a Service Contract/Warranty to the vehicle, which would cover issues like what happened to her last vehicle, but she refused, and AGAIN purchased the vehicle NO WARRANTYIn addition, I told her that this is a whole new loan, and that all the stipulations would have to be updated to be within the last days as required by the finance companyShe said ok, but didn't have all the stipulations with herMs [redacted] was missing her pay stubs, insurance, proof of residence, and proof of phoneShe stated that she would have all but the paycheck stubs completed by the next day, and the paycheck stubs by the end of the week as she was starting a new job the next day THINGS DIDN'T GO SMOOTHLY Ms [redacted] did not bring in any of the required stipulationsAfter 4-days, the staff at CJ Auto Sales started calling Ms [redacted] to see where the stipulations were, but got no responseAfter about days a staff member talked to Ms [redacted] and she states she will have all the stipulations in the next day The next day no stips, the following day, we recieve two of the stipulations, the proof of phone, and the proof of residence, but still no paycheck stub (Proof of Income) and no insuranceOn day I call her insurance company to get the proof of insurance directly rather than waiting for her, but found out she has none; not even insurance that will branch from one policy to another, but NONE Ms [redacted] signed an agreement to keep full coverage insurance on the vehicle at all times until the loan is paid offSince there was no response from Ms [redacted] , I called her mom, who stated that she was about to visit with her daughter and would let her known that CJ Auto Sales and the finance company needed the stipulations of insurance and paycheck stubs ASAP Again no response that day or the nextOn the 14th day, I call her mom again, and she states that she gave her daughter the messageI told her mom to let her know that without proof of insurance today that her car would go into repossessionMs [redacted] 's mom assured me she would pass on the messageAt the end of the 14th day Ms [redacted] calls and I let her know that the insurance is needed NOW as the vehicle is at riskI also let her know that if all the stipulation were not in that the finance company would turn down her loan and that it would revert back to CJ Auto SalesShe stated that she would get the insurance now and call me back Ms [redacted] called back, but instead of getting insurance she stated that she saw a puddle of water under her car, and could I fix itI told her that the repair and maintenance of the vehicle is her responsibility, and that she purchased the vehicle NO WARRANTYThis started a long conversation that was basically she was not going to complete the stipulation until I took care of the carI told her that CJ Auto Sales can get a diagnosis done for free, but that CJ Auto Sales would not pay for repairsI also told her again that without insurance today that her car would be up for repossessionMs [redacted] kept going on and on, and I finally told her if she was unhappy with her vehicle, she could just turn the vehicle in and walk awayA volantary repossesion! This means no money returned and I wouldn't report this volantary repossesion to the credit bureauWithin an hour or so the vehicle was dropped offAt this point the deal was done, OR SO I THOUGHT NOTE: In all cases when work was done, Ms [redacted] took the vehicle to an auto repair facility, not to CJ Auto SalesWhen the car was turned in there was nothing in the vehicle and she returned the vehicle and keys to CJ Auto Sales! Two days later she comes back and wants to know what has been done on her carI told her nothing as it was a volantarty repossesionShe states she didn't think it was a repossession, but that I was going to fix the carAs you can imagine another long conversationThis ended with me converting her volantary repossession into a involantary repossession Volantary repossessions have no wait period, meaning that once you drop off the car, you can't change your mind and get it backA regular repossession allows the consumer days to fix the condition and recover the vehicle at a cost, plus a reverification of all application dataI told her I would wave the repossession costs if she got the stipulations to the bank in time and the loan got approvedIf not CJ Auto Sales would pick up the contract and the regular repossession would stand including reverification of application data and fees I told Ms [redacted] that to get the loan approved the insurance and paystubs need to be submitted and approved before days pass from the day she took possesion of the vehicle, meaning that there is only days leftTHIS IS WHEN I FIND OUT THAT Ms [redacted] DOESN'T HAVE A JOBEven though she put on her application that she had a job and was starting the next day, the REALITY is that she was interviewing for a job which she didn't get IF I HAD KNOWN THAT SHE WASN'T EMPLOYED I WOULD OF HAD HER KEEP THE PREVIOUS VEHICLE and wait for the repairs to be completed, as the income verification was already completedI called my representative at the finace company and explained the situationHe called back and said that his finance company could use her previous job verificationAll she needed now was insurance and an interview The problem is Ms [redacted] didn't get issurance until the the 22nd day, and it was already too late to get an approval from the finance company without a reverification of employmentThe loan reverted back to CJ Auto Sales which needed to verify employmentMs [redacted] stated to me that she had two new part time jobsSo I told her all she needed for approval at CJ Auto Sales was verification of employment, Insurance in our name, and the repossession feeShe didn't come back with any of the information, so the repossession completed Resolution: At this point we are past the ability to rectify the situation as the vheicle has been repossessed Sincerely, Chris Howe CJ Auto Sales ###-###-####

Hello, I received the corresponded of C&J Auto Sales and

Thanks for the correspondenceVery sad to hear about the problems with your Cadillac I really wish vehicles would last a million miles without a problem of any kind, and require no maintenanceBut the reality is that all machinery has a risk of breakingWith that being said, the vehicle your purchased is YEARS OLD---------------------------------------- [redacted] came by the dealership looking for a large sedan, and settled on the Cadillac that was priced at $ [redacted] test drove the vehicle and liked it but wasn't quite ready to purchase at this timeA week or so later [redacted] came back and took it on a long test drive was satisfied with the vehicle, [redacted] and his wife [redacted] ***- [redacted] then purchase the vehicleIn addition, they were offered a warranty and declined, and thus purchase the vehicle NO WARRANTY.----------------------------------------- [redacted] did come by a few days later stating that the message center was reporting that the A/C fluid was lowI asked [redacted] if the A/C was still blowing cold, and he said YES [redacted] acknowledge that he purchased the vehicle NO WARRANTY but asked it I could assistI told him that I have A/C guages here and could take a lookWhen I check the system, the A/C system was at a reading on both the low and high pressure sides and the A/C was working perfectlyI told him it appears there is a disconnect between what the system is actually doing and the display on the message center inside the vehicleHe acknowledge this disconnect.-----------------------------------------------------Now this is the last I heard of anything regarding the vehicle until approximately 5-weeks after the purchase.-----------------------------------------------------5-weeks later [redacted] ***- [redacted] calls me and stated that the A/C clutch on the compressor went out, the vehicle stopped running due to a blown fuse, and that they put on two tires and replace four shocks, AT NO TIME did [redacted] ***- [redacted] or [redacted] ask for assistance prior to them authorizing money to be spent on their vehicleThe maintenance and repair of an automobile is the responsibility of the ownerNow after authorizing money to be spent on their vehicle [redacted] ***- [redacted] wants CJ Auto Sales to pay her bills [redacted] ***- [redacted] feels that since she only had the vehicle for a short time that she is entitled to assistanceFrom a business perspective it appears that the [redacted] ***- [redacted] would like the benifits of a warranty without paying for oneThis is not fair to those customers that do purchase a warrantyThe warranty customers are going to ask, "Why do we have to pay for a warranty when you give it free to others." That would be an unfair business practice.----------------------------------------------------------Facts:#A tire seperated after taking possession of the vehicle.# [redacted] ***- [redacted] and [redacted] decided to purchase shocks and struts#A fuse blew and the vehicle stopped runningThe [redacted] 's repaired the issue and replaced the fuse.#The maintenance and repair of an automobile is the responsibility of the owner.#No electrical work was done on the vehicle while in CJ Auto Sales possesson, nor was there any issues.# [redacted] ***- [redacted] claims she made many pleas for financial adjustmentShe made 1, and that was pay for EVERYTHING! (INCLUDING EXTRAS!) #The [redacted] s authorized work to be done without ever asking CJ Auto Sales for assistance.-------------------------------------------------------------Since there was no signs of these issue prior to the sale, or even shortly after the sale, CJ Auto Sales if not offering any assistance

I wish I had the time to respond to this letter line by line, but I don'tThe previous reponse pretty much sums it up The 1st vehcile is a moot point as all funds were refundedShe purchase a 2nd vehicle AS-IS, NO WARRANTY, even thought she was offered one ----------------- Ms [redacted] told me she was employed and was starting the next dayShe stated that all stipulation would be returned to me the next day, except for the paystubs as she would have to complete the week She signed the credit application with the line "I the undersigned, make the above representations, which are certified to be correct, for the purpose of securing credit" ------------ The vehicle was repossessed for lack of insuracneSIMPLE--------------- The bank was willing to bypass the proof of income and use the one from the previous loan as long as all stipulation were to the bank within days of purchaseIn addition, I told Ms [redacted] if she got all the stipulation into the bank before the deadline that CJ Auto Sales would pay the repossession feeHer insurance stipulation didn't come until the 22nd dayHer insurance card shows the dateSince the stipulation was late, they would have to verify employment andWell there isn't any Ms [redacted] stated after that, that she indeed was emplyoyed at two part time jobs, but wasn't willing to tell me the new employersI could of resubmitted the employment information and got the loan reinstated at the bank had this information been presentedShe stated that for "Employment Verification" to use what she put on the credit applicationEmployment verification was sent out and came back as none So the repossession stood, and the loan reverted back to CJ Auto SalesI told her I would carry the loan, but that the repossession fee would standSo all she needed to do was change the lienholder statement on her vehcile to CJ Auto Sales, pay the repossession feeBut neither of these were done This vehicle has been repossed and CJ Auto Sales will follow the California repossession laws with regards to funds

Thanks for the correspondenceIt was sad to see the truck show up on a trailerThis is a year old truck with approximately 171,miles on itCJ Auto Sales used the truck for a couple weeks putting on approximately miles with zero problemsThe only issue was a gas guage that would sometimes read correctly and sometimes read zeroThis was disclosed to [redacted] prior to purchasing the vehicleIn addition, [redacted] had an opportunity to purchase a warranty for the vehicle, but declined and thus purchased the vehicle NO WARRANTY( See your enclosed paperwork)---------------------A week or two after the purchase of the vehicle DMV stated that the vehicle needed a weight certificateI called [redacted] to let him know that I needed to get a weight certificate, and only at this time did I find out he had a problem with the truckBut the problem he described was poor running and noise like no oil pressureHe had the vehicle for a approximately a couple weeks and stated he put a little over miles on the vehicleSince he brought the vehicle on a trailer to the lot, I went out and scanned the vehicle for any errors and there was noneIn addition the vehicle was running perfectlyI contacted a couple of mechanics to help diagnose the problem over the phone and [redacted] left with some ideasHE KNEW HE PURCHASED THE VEHICLE NO WARRANTY.-------------------------According to [redacted] his mechanic found the fuel pump to be failing randomely [redacted] brought me a bill for approximately $and asked if I would pay halfI told him NO that he purchased the vehicle NO WARRANTY, but that I might be able to assist by getting the job done for lessI found a shop willing to fix the fuel pump for approximately $300.00, 70% off his priceBUT he only wants it done by his mechanicSo I let him know that it's his choice.----------------------Other than the assistance offered by CJ Auto Sales there really isn't anyting left to doIt appears that since [redacted] only had the vehicle for a short time, he feels he should have some type warranty, even though he knows he purchased the vehicle NO WARRANTYFrom a business perspective it appears that the [redacted] would like the benifits of a warranty without paying for oneThis is not fair to those customers that do purchase a warrantyThe warranty customers are going to ask, "Why do we have to pay for a warranty when you give it free to others." That would be an unfair business practiceFACT: CJ Auto Sales is open daya a week 10AM to 7PM.FACT: Smog certificate is on file with DMV and was electronically transmitted and [redacted] saw the reciept.FACT: CJ Auto Sales had a tow truck take the vehicle to the scales with [redacted] s permission and has been completed

TThanks for the correspondenceSorry to hear about the repairs going poorly [redacted] did call me about some issue with her vehicle, but passed the talking part onto a friend that was more mechanically inclined So not sure how much information was passed back to [redacted] or [redacted] for that matter.THE FACTS: [redacted] and [redacted] were offered a warrantee and they decline, and thus purchase the vehicle AS-IS, NO WARRANTY, with a statement that says if the vehicle proves defective after purchase, the buyer and not the dealer assumes the entire cost of all necessary servicing or repair(See your Enclosed Paperwork)This failure occured after the vehicle was in service for years and over 165,miles.The price of the vehicle was $3,495.00.The vehicle had no issue while in our possession of CJ Auto Salesdiagnostic [redacted] states that the vehicle presented an oil light after miles of driving She took the vehicle to two different places, in which one did an oil change, and the vehicle is still showing an oil light The bad part here is that [redacted] authorized an expense, paid for that expense, and the issue is still not resolvedCJ Auto Sales offered assistance as long as it went to a repair facility that we trust, where diagnostic are FREE and repairs are guaranteed or your money back This offer was declined They appear to have decided to take this vehicle to their own mechanicWe don't authorize expenses at places we don't know just for the reason that [redacted] and [redacted] are running into CJ Auto Sales doesn't see a disputed amount as we didn't authorize any expenses At this point all CJ Auto Sales can do is recommend a repair facility that we trust

I am rejecting this response because: yes I bought it "as is", but I trusted that it was in working order and wasn't going to break down the next day

The ***'s did purchase a vehicle from CJ Auto SalesBUT MANY DETAILS ARE LEFT OUT!
The down payment for the vehicle was $of which was cash the rest was by check, which was not honoredThe ***'s stated by phone and Email that they would have the funds for the bad check to us on
Monday Aug 4thThat's a full days later
Here is the Email:
Aug
Hi ***,
This is *** *** and I wanted to touch basis with you in regards to the down payment issue which I just learned about yesterday afternoonThe money is in the account however they have frozen my funds and cannot tell me when this issue will be resolved, so if you can give me until Monday to come up with the money I would greatly appreciate itSorry for the inconvenience this has caused
*** ***
Of course the ***'s never brought in the funds which caused the vehicle to go into repossessionWe did wait over another week for the funds to show up and attempted calls, but none were returned
SPECIAL NOTES: According to Ms***'s employer she used to work there over a year ago, BUT DOESN'T IN FACT WORK THERE NOWI confirmed that with the Director of HR at the company she claims to work withIt appears that Ms*** actually modified old paycheck stubs from when she did work there with new dates(FRAUD)Two paycheck stubs even have the same date, but different information
Funds at this stage will follow the State of California repossession lawsOf course paying for the vehicle would alleviate all the issues

*** *** came to the dealership as I was completing a test drive in a SuperCrew Pickup. As I returned to the office, *** *** explained to me that she is the Matriarch of her family and that the family is looking for a vehicle. The family and *** looked around and settled on a couple vehicles*** wasn't happy with vehicles her family picked and decided on the SuperCrew Pickup on her own. *** *** filled out the application for a loan, but since all of her income was from government aid and at an insufficient amount to secure a loan; she was DECLINED. She then stated that her dad had better credit and more income and would apply for the loan. The Father's income and credit was sufficient to secure the loan At this time I let *** *** and her father know the amount down that was needed and the required stipulation from the bank. She didn't have the required funds on hand or all the stipulations and was going to leave and come back the next day. All was fine, but since there was another person looking at the vehicle *** *** asked if she could put money down to hold this vehicleI told her that I don't like doing holds on vehicles, but if she would like to..., this is how it works: ***The hold money prevents the dealership from selling the vehicle. BUT if you change your mind, your hold money is held until the dealership sells that specific vehicle. This means that your hold money could be held for weeks to months. NOTE: This system puts a restriction on the dealership from selling the vehicle to another customer with funds NOW; as well as a restriction on the availability of funds being returned to the customer should they change their mind.*** ((((BTW, this system of HOLD came about from a state supreme court case where a wealthy individual put down deposits on 57 rare vehicles preventing all of them from being sold until he had a chance to pick and choose the one he wanted.)))) *** *** said repeatedly that she was buying this vehicle and agreed to this HOLD policy. Now she didn't have the funds at this time, and left and came back with the funds for the HOLD within an hour or so. I took the funds and gave *** *** a HOLD receipt. She said she would be back the next day before we closed with all the stipulations *** *** came back a few hours later saying she had all the stipulation and was ready to go. Paperwork was started, but she was actually missing a few stipulations. We worked for a couple hours and got all but a few personal references. We worked for another hour or so, and her family started to complain and said they were tired and wanted to go home. *** ***' family said they were leaving and as it was late, I told them ALL we can finish this in the morning as they have a hold on the vehicle The next day, *** *** came to the car lot and said the family was overriding her and will not purchase the vehicle now. She asked if she could get her money back, and I went over the agreement we had. She then told me that some of the money was borrowed and that she needed the money to pay them back. I told her we had an agreement and she left She came back within a few minutes with a family member ( I believe the one she borrowed money from ) asking what was going on. I explained and now *** *** stated she never made this agreement. This family member stated that $of the money was hers. Since *** *** was almost crying I told her that she is breaking our agreement, but what I will do is send her a check for $within a week. I said that I would follow up each week with another check for $until all money is returned Now the funds were sent, and fortunately the vehicle sold, so by the time I got this message all funds were already returned! NOTE-1: *** *** came back the next day and stated that she was sorry for saying she did not agreed to the terms, as she had to SAVE FACE in her family. THIS MEANS THAT THIS WHOLE COMPLAINT IS FALSE. CJ AUTO SALES KEPT ITS AGREEMENT NOTE-2: In additions, another member of her family came and purchased a vehicle from me, saying that *** *** referred them to meAGAIN THIS IS OBVIOUSLY A NON-ISSUE

We need a total of $1093 for the total repair. We put down $500. For a few parts and not the labor,but we fill he's responsible  for the total amount of repairs.

See enclosure

I am rejecting this response because: I know that the dealer was fully aware that the oil tank had been overfilled.  The excess oil spilt all over the engine damaging the coils and the oil pump.  A belt broke into pieces and those pieces were left in the oil pan and were sucked up into the oil pump.   After $2000 in repairs, I feel that this business has dealt falsely with me and their other customers,.  I'm attaching the bills for the repairs.Sincerely, [redacted]

Revdex.com Case# [redacted]
CJ Auto Sales
3832 Atchison Street
Riverbank, CA 95367
###-###-####
________________________________________________________________________________...⇄ /> Maricela [redacted],
Thanks for the correspondence. I' m always sad when a customer has a problem with a vehicle. I...

would personally like to sell vehicles that will go a million miles without a problem of any kind, that require no maintenance. But the reality is that all machinery has a risk of breaking. It's unfortunate that you had a failure shortly after you took possession of the vehicle. The 2006 Nissan Altima you purchased was driven around town from time to time prior to being put up for sale, and showed no signs of any issue. The test drive with you also showed no signs of any issues; but with that being said, the vehicle is 8 years old and has 124,000 + miles on it.
Ms. [redacted] came to the dealership and checked out several cars including a test drive and ultimately picked the Nissan for her purchase. Ms. [redacted] decided to purchase the vehicle AS-IS NO WARRANTY even though she was offered a service contract/warranty.
Ms. [redacted] came back the next day stating that the vehicle had overheated. It was Sunday, and there was no repair facility open, so a CJ Auto Sales staff member asked her to call back on Monday, but not to drive the car in the mean time.
Ms. [redacted] called on Monday and I asked her take it to one of the local auto repair shops that will diagnose problems for free. Since it happened shortly after delivery, CJ Auto Sales agreed to take care of the costs associated with the repair of the overheat issue.
The repair shop found a bad thermostat and replaced the thermostat with a new one. The vehicle was returned to the customer, and CJ Auto Sales paid for the repairs.
Approximately a week later Ms. [redacted] called and stated the car would not start. I told her the car was purchased AS-IS NO WARRANTY, but if she wanted to take it to the same shop, she could get the diagnosis for free. The cost for the repair would NOT be covered unless it was related to the overheat issue.
She took the car to the repair shop, but the mechanic was unable to reproduce the issue. He called me and said the spark plugs in the vehicle were old and asked if I would OK their replacement. I said yes.
The car was returned again to the customer, and CJ Auto Sales paid for the repairs.
She called back a couple days later with the hardstart issue again. Again I told her if the issue is related to the overheating, CJ Auto Sales would cover the costs; if anything else was found wrong it was her responsibility for the repair. The vehicle went back to the repair shop, where the mechanic was able to reproduce the hard start condition, and found the head gasket to be leaking into the combustion chamber.
I informed Ms. [redacted], and told her that we would fix the issue at our expense. I also told her that the car had to be scheduled into the shop as the repair takes a long time, approximately 2 weeks. Ms. [redacted] agreed, and the vehicle was scheduled for repair. Ms. [redacted] and I talked and she asked if I would check out the vehicle once the repairs were completed. I agreed to give the car a good long test drive once repairs were complete.
The vehicle was repaired with a freshly resurfaced and pressure checked cylinder head, new thermostats, new water pump, new radiator, and new serpentine belt. I took the car on two long drives on two different days and the vehicle performed perfectly. No overheating issues and no hard start conditions.
The car was returned again to the customer, and CJ Auto Sales paid for the repairs.
All was OK for a few days. Then Ms. [redacted] called and said it was hard to start again, but not overheating. The car went back to the mechanic shop and was diagnosed with the head gasket leaking again. Since the repair was just completed, it was covered under the repair shop's warranty.
NOTE: This took place over 44 days and 1500 miles!
Ms. [redacted] stated that even if the vehicle was fixed that she wouldn't trust the car and asked if she could get a different vehcile. I told her probably not, but that I would talk if over with the staff at from CJ Auto Sales. The decision was made to allow her to switch to another car.
Ms. [redacted] test drove three different vehicles and settled on a 2005 Chrysler Pacifica. This time I insisted on a very long test drive of over an hour, to make sure she really likes the car, and that there are no issues prior to the sale. During the test drive Ms. [redacted] and her friend decided they had driven enough and came back sooner than was planned for a total drive time of about 45 minutes.
We went in and did the paperwork, and I strongly encourage her to add a Service Contract/Warranty to the vehicle, which would cover issues like what happened to her last vehicle, but she refused, and AGAIN purchased the vehicle AS-IS NO WARRANTY. In addition, I told her that this is a whole new loan, and that all the stipulations would have to be updated to be within the last 30 days as required by the finance company. She said ok, but didn't have all the stipulations with her. Ms. [redacted] was missing her pay stubs, insurance, proof of residence, and proof of phone. She stated that she would have all but the paycheck stubs completed by the next day, and the paycheck stubs by the end of the week as she was starting a new job the next day.
THINGS DIDN'T GO SMOOTHLY...
Ms. [redacted] did not bring in any of the required stipulations. After 4-5 days, the staff at CJ Auto Sales started calling Ms. [redacted] to see where the stipulations were, but got no response. After about 9 days a staff member talked to Ms. [redacted] and she states she will have all the stipulations in the next day.
The next day no stips, the following day, we recieve two of the stipulations, the proof of phone, and the proof of residence, but still no paycheck stub (Proof of Income) and no insurance. On day 12 I call her insurance company to get the proof of insurance directly rather than waiting for her, but found out she has none; not even insurance that will branch from one policy to another, but NONE.
Ms. [redacted] signed an agreement to keep full coverage insurance on the vehicle at all times until the loan is paid off. Since there was no response from Ms. [redacted], I called her mom, who stated that she was about to visit with her daughter and would let her known that CJ Auto Sales and the finance company needed the stipulations of insurance and paycheck stubs ASAP.
Again no response that day or the next. On the 14th day, I call her mom again, and she states that she gave her daughter the message. I told her mom to let her know that without proof of insurance today that her car would go into repossession. Ms. [redacted]'s mom assured me she would pass on the message. At the end of the 14th day Ms. [redacted] calls and I let her know that the insurance is needed NOW as the vehicle is at risk. I also let her know that if all the stipulation were not in that the finance company would turn down her loan and that it would revert back to CJ Auto Sales. She stated that she would get the insurance now and call me back.
Ms. [redacted] called back, but instead of getting insurance she stated that she saw a puddle of water under her car, and could I fix it. I told her that the repair and maintenance of the vehicle is her responsibility, and that she purchased the vehicle AS-IS NO WARRANTY. This started a long conversation that was basically she was not going to complete the stipulation until I took care of the car. I told her that CJ Auto Sales can get a diagnosis done for free, but that CJ Auto Sales would not pay for repairs. I also told her again that without insurance today that her car would be up for repossession. Ms. [redacted] kept going on and on, and I finally told her if she was unhappy with her vehicle, she could just turn the vehicle in and walk away. A volantary repossesion! This means no money returned and I wouldn't report this volantary repossesion to the credit bureau. Within an hour or so the vehicle was dropped off. At this point the deal was done, OR SO I THOUGHT...
NOTE: In all cases when work was done, Ms. [redacted] took the vehicle to an auto repair facility, not to CJ Auto Sales. When the car was turned in there was nothing in the vehicle and she returned the vehicle and keys to CJ Auto Sales!
Two days later she comes back and wants to know what has been done on her car. I told her nothing as it was a volantarty repossesion. She states she didn't think it was a repossession, but that I was going to fix the car. As you can imagine another long conversation. This ended with me converting her volantary repossession into a involantary repossession.
Volantary repossessions have no wait period, meaning that once you drop off the car, you can't change your mind and get it back. A regular repossession allows the consumer 15 days to fix the condition and recover the vehicle at a cost, plus a reverification of all application data. I told her I would wave the repossession costs if she got the stipulations to the bank in time and the loan got approved. If not CJ Auto Sales would pick up the contract and the regular repossession would stand including reverification of application data and fees.
I told Ms. [redacted] that to get the loan approved the insurance and paystubs need to be submitted and approved before 21 days pass from the day she took possesion of the vehicle, meaning that there is only 5 days left. THIS IS WHEN I FIND OUT THAT Ms. [redacted] DOESN'T HAVE A JOB. Even though she put on her application that she had a job and was starting the next day, the REALITY is that she was interviewing for a job which she didn't get.
IF I HAD KNOWN THAT SHE WASN'T EMPLOYED I WOULD OF HAD HER KEEP THE PREVIOUS VEHICLE and wait for the repairs to be completed, as the income verification was already completed. I called my representative at the finace company and explained the situation. He called back and said that his finance company could use her previous job verification. All she needed now was insurance and an interview.
The problem is Ms. [redacted] didn't get issurance until the the 22nd day, and it was already too late to get an approval from the finance company without a reverification of employment. The loan reverted back to CJ Auto Sales which needed to verify employment. Ms. [redacted] stated to me that she had two new part time jobs. So I told her all she needed for approval at CJ Auto Sales was verification of employment, Insurance in our name, and the repossession fee. She didn't come back with any of the information, so the repossession completed.
Resolution: At this point we are past the ability to rectify the situation as the vheicle has been repossessed.
Sincerely,
Chris Howe
CJ Auto Sales
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Thanks for the correspondence. Very sad to hear about the problems with your Cadillac I really wish vehicles would last a million miles without a problem of any kind, and require no maintenance. But the reality is that all machinery has a risk of breaking. With that being said, the vehicle your...

purchased is 21 YEARS OLD----------------------------------------[redacted] came by the dealership looking for a large sedan, and settled on the 1994 Cadillac that was priced at $2995. [redacted] test drove the vehicle and liked it but wasn't quite ready to purchase at this time. A week or so later [redacted] came back and took it on a long test drive was satisfied with the vehicle, [redacted] and his wife [redacted]-[redacted] then purchase the vehicle. In addition, they were offered a warranty and declined, and thus purchase the vehicle AS-IS NO WARRANTY.-----------------------------------------[redacted] did come by a few days later stating that the message center was reporting that the A/C fluid was low. I asked [redacted] if the A/C was still blowing cold, and he said YES. [redacted] acknowledge that he purchased the vehicle AS-IS NO WARRANTY but asked it I could assist. I told him that I have A/C guages here and could take a look. When I check the system, the A/C system was at a normal reading on both the low and high pressure sides and the A/C was working perfectly. I told him it appears there is a disconnect between what the system is actually doing and the display on the message center inside the vehicle. He acknowledge this disconnect.-----------------------------------------------------Now this is the last I heard of anything regarding the vehicle until approximately 5-6 weeks after the purchase.-----------------------------------------------------5-6 weeks later [redacted]-[redacted] calls me and stated that the A/C clutch on the compressor went out, the vehicle stopped running due to a blown fuse, and that they put on two tires and replace four shocks, AT NO TIME did [redacted]-[redacted] or [redacted] ask for assistance prior to them authorizing money to be spent on their vehicle. The maintenance and repair of an automobile is the responsibility of the owner. Now after authorizing money to be spent on their vehicle [redacted]-[redacted] wants CJ Auto Sales to pay her bills. [redacted]-[redacted] feels that since she only had the vehicle for a short time that she is entitled to assistance. From a business perspective it appears that the [redacted]-[redacted] would like the benifits of a warranty without paying for one. This is not fair to those customers that do purchase a warranty. The warranty customers are going to ask, "Why do we have to pay for a warranty when you give it free to others." That would be an unfair business practice.----------------------------------------------------------Facts:#1 A tire seperated after taking possession of the vehicle.#2 [redacted]-[redacted] and [redacted] decided to purchase shocks and struts. #3 A fuse blew and the vehicle stopped running. The [redacted]'s repaired the issue and replaced the fuse.#4 The maintenance and repair of an automobile is the responsibility of the owner.#5 No electrical work was done on the vehicle while in CJ Auto Sales possesson, nor was there any issues.#6 [redacted]-[redacted] claims she made many pleas for financial adjustment. She made 1, and that was pay for EVERYTHING! (INCLUDING EXTRAS!) #7 The [redacted]s authorized work to be done without ever asking CJ Auto Sales for assistance.-------------------------------------------------------------Since there was no signs of these issue prior to the sale, or even shortly after the sale, CJ Auto Sales if not offering any assistance.

I wish I had the time to respond to this letter line by line, but I don't. The previous reponse pretty much sums it up.
The 1st vehcile is a moot point as all funds were refunded. She purchase a 2nd vehicle AS-IS, NO WARRANTY, even thought she was offered one.
-----------------
Ms. [redacted] told me she was employed and was starting the next day. She stated that all stipulation would be returned to me the next day, except for the paystubs as she would have to complete the week.
She signed the credit application with the line "I the undersigned, make the above representations, which are certified to be correct, for the purpose of securing credit" ------------
The vehicle was repossessed for lack of insuracne. SIMPLE. ---------------
The bank was willing to bypass the proof of income and use the one from the previous loan as long as all stipulation were to the bank within 21 days of purchase. In addition, I told Ms. [redacted] if she got all the stipulation into the bank before the deadline that CJ Auto Sales would pay the repossession fee. Her insurance stipulation didn't come until the 22nd day. Her insurance card shows the date. Since the stipulation was late, they would have to verify employment and... Well there isn't any.
Ms. [redacted] stated after that, that she indeed was emplyoyed at two part time jobs, but wasn't willing to tell me the new employers. I could of resubmitted the employment information and got the loan reinstated at the bank had this information been presented. She stated that for "Employment Verification" to use what she put on the credit application. Employment verification was sent out and came back as none.
So the repossession stood, and the loan reverted back to CJ Auto Sales. I told her I would carry the loan, but that the repossession fee would stand. So all she needed to do was change the lienholder statement on her vehcile to CJ Auto Sales, pay the repossession fee. But neither of these were done.
This vehicle has been repossed and CJ Auto Sales will follow the California repossession laws with regards to funds.

TThanks for the correspondence. Sorry to hear about the repairs going poorly.  [redacted] did call me about some issue with her vehicle, but passed the talking part onto a friend that was more mechanically inclined.  So not sure how much information was passed back to [redacted] or [redacted] for that...

matter.THE FACTS:[redacted] and [redacted] were offered a warrantee and they decline, and thus purchase the vehicle AS-IS, NO WARRANTY, with a statement that says if the vehicle proves defective after purchase, the buyer and not the dealer assumes the entire cost of all necessary servicing or repair. (See your Enclosed Paperwork)This failure occured after the vehicle was in service for 10 years and over 165,000 miles.The price of the vehicle was $3,495.00.The vehicle had no issue while in our possession of CJ Auto Sales. diagnostic [redacted] states that the vehicle presented an oil light after 30 miles of driving.  She took the vehicle to two different places, in which one did an oil change, and the vehicle is still showing an oil light.  The bad part here is that [redacted] authorized an expense, paid for that expense, and the issue is still not resolved. CJ Auto Sales offered assistance as long as it went to a repair facility that we trust, where diagnostic are FREE and repairs are guaranteed or your money back.  This offer was declined.  They appear to have decided to take this vehicle to their own mechanic. We don't authorize expenses at places we don't know just for the reason that [redacted] and [redacted] are running into.  CJ Auto Sales doesn't see a disputed amount as we didn't authorize any expenses.  At this point all CJ Auto Sales can do is recommend a repair facility that we trust.

Hello,
I received the corresponded of C&J Auto Sales and ...

Thanks for the correspondence. It was sad to see the truck show up on a trailer. This is a 12 year old truck with...

approximately 171,000 miles on it. CJ Auto Sales used the truck for a couple weeks putting on approximately 50 miles with zero problems. The only issue was a gas guage that would sometimes read correctly and sometimes read zero. This was disclosed to [redacted] prior to purchasing the vehicle. In addition, [redacted] had an opportunity to purchase a warranty for the vehicle, but declined and thus purchased the vehicle AS-IS NO WARRANTY. ( See your enclosed paperwork)---------------------A week or two after the purchase of the vehicle DMV stated that the vehicle needed a weight certificate. I called [redacted] to let him know that I needed to get a weight certificate, and only at this time did I find out he had a problem with the truck. But the problem he described was poor running and noise like no oil pressure. He had the vehicle for a approximately a couple weeks and stated he put a little over 150 miles on the vehicle. Since he brought the vehicle on a trailer to the lot, I went out and scanned the vehicle for any errors and there was none. In addition the vehicle was running perfectly. I contacted a couple of mechanics to help diagnose the problem over the phone and [redacted] left with some ideas. HE KNEW HE PURCHASED THE VEHICLE AS-IS NO WARRANTY.-------------------------According to [redacted] his mechanic found the fuel pump to be failing randomely. [redacted] brought me a bill for approximately $1000.00 and asked if I would pay half. I told him NO that he purchased the vehicle AS-IS NO WARRANTY, but that I might be able to assist by getting the job done for less. I found a shop willing to fix the fuel pump for approximately $300.00, 70% off his price. BUT he only wants it done by his mechanic. So I let him know that it's his choice.----------------------Other than the assistance offered by CJ Auto Sales there really isn't anyting left to do. It appears that since [redacted] only had the vehicle for a short time, he feels he should have some type warranty, even though he knows he purchased the vehicle AS-IS NO WARRANTY. From a business perspective it appears that the [redacted] would like the benifits of a warranty without paying for one. This is not fair to those customers that do purchase a warranty. The warranty customers are going to ask, "Why do we have to pay for a warranty when you give it free to others." That would be an unfair business practice. FACT: CJ Auto Sales is open 7 daya a week 10AM to 7PM.FACT: Smog certificate is on file with DMV and was electronically transmitted and [redacted] saw the reciept.FACT: CJ Auto Sales had a tow truck take the vehicle to the scales with [redacted]s permission and has been completed.

Consumer states that she has received her deposit back in the form of post-dated checks. Those checks were received four or five days after complaint was filed. Consumer is very dissatisfied with the way the business handled the situation and is in total disagreement of their deposit-hold policy.