C & J Clark Retail, Inc.

Revdex.com:
I have received the shoes that CLARKS agreed to ship as compensationpair of New shoes of my choiceI appreciate the gesture*** handled my complaint and I am satisfied with the resultI however do NOT appreciate having to file with the Revdex.com to get action.
*** ***

Hello,We just called the customer and she wasn't there, however we spoke with another person who lives at the residenceWe offered free pairs of replacement shoes to make up for the pairs that fell apartThe customer will call us back with her selections and we will send them out free of charge
This can be considered resolved.Thanks

Revdex.com:At this time, I have not been contacted by IncrediMail Inc. regarding complaint ID ***.Sincerely,*** ***

Hello,We spoke with this customer on September 22nd and offered her a replacement purse or a replacement pair of shoes at no chargeOnce she decides on her selection, she is going to email us and let us know her choiceIf it is a shoe, we will send it out from our warehouseIf it is a purse,
it will come from one of our retail stores.Thanks

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
They did call my office and speak to a coworker, stating that they would allow me to choose another pair of shoesI have two pairs that have fallen apart, not oneI do not wish to have two more pairs of Clarks, being that they fall apartI would like financial reimbursementI have the original boxes and can provide product numbers and the price I paid.
Regards,
*** ***

Hello,We had in the past a short partnership with a 3rd party company providing support services but this service is no longer promoted by Incredimail.Any complaint about this service should be directed to the company itself as the user was charged through them - (Ask PC experts -
***).Since the user is having difficulties with their service I would like to compensate him with a free year subscription to our premium products (Incredimail Plus, Protection Center, Gold Gallery, Emoticon SuperPack).To register your new licenses please open the Incredimail application, click the 'Help' menu and select 'Enter Registration code'.Enter your codes exactly as shown below:
***
***
***
***
***Let me know if you have any further questions.Adi Z***Customer Support Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello,We spoke with the customer today and placed an order for a free pair of replacement shoesHis reference # is ***No further action needs to be taken.Thanks

At the time that we contacted the customer, we do not currently have any inventory of replacement lacesWhile we would be happy to send out an exact replacement of the boots, with the correct laces in tact, swe are out of stock in our warehousesWe have macde the offer to the customer to pick out
a new style of his choosing and we will send out to him as long as it is in stock. Thank you,***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and
have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
*** from Clarks finally spoke with me (after I left voice mails in response to her original call which came at 6:am. I wasn't "busy" I was sound asleep!) They agreed to supply me with two pairs of replacement shoes. I am satisfied with that solution for myself. However, Clarks owes their many customers a return to former manufacturing standards or if that is not economically feasible, the company should WARN US that they have drastically changed their standards and quality. Given the vast numbers of complaints I've seen on line regarding the dissolving soles issue, they should certainly warn potential buyers of that and how to possibly avoid it.
Regards,
*** ***

Hello,The customer has been refunded the total price paid for the boots, which was $($+ tax of $4.12)He has also been offered a free of pair of shoes in addition to the refund to make up for the inconvenienceThe customer has been notified and no further action is needed.Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
** ***

Hello,We spoke with the customer and offered a free pair of replacement shoes to make up for the pair that fell apartThe customer will email us back with the choice and we will ship them out as soon as we receive the emailThis is now resolved.Thanks

Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hello,We called the phone number listed however it does not accept incoming callsWe have sent a message to the email address provided and are offering a free pair of replacement shoes to make up for the pair that fell apart.Thanks

Dear ***,According to our database you have purchased the Protection Center + Emoticon SuperPack products successfully on December *** 2015.For some reason you have not activated your new product's licenses so that is the reason for not being able to use it.In case you are facing technical
issues with IncrediMail please click here to download and install the latest version - *** Once installed, please open your IncrediMail, click the 'Help' menu and select 'Enter Registration Code...'.Enter your codes exactly as shown below (one at a time): *** Thank you for choosing IncrediMail!Customer Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here? INCREDIMAIL is offering me a free year subscription to their premium product..They have to be kidding ? ? I would never have anything to do with this company? ? They never did fix my problem which has been my on going complaint? since Sept ** 2015...? Ever since they tried to fix my computer? I have been scammed with many phone calls ? One such phone call was asking me to get into my computer so they could return the fee they charged me...? I did open my computer which was a big mistake ? When I realized what was happening? I turned off the computer right away their statement was? they could not refund any money under two thousand dollars? ? They wanted me to send them a money order for the two thousand dollars minus the and then they would reimburse me the remaining amount ? When I told them they were crazy if they thought I would do something like that ? ? They began swearing at me ? That was just one of the many phone calls I received? they continued to call me many of times after that ? ? I did contact my credit card company but it is a third party card and they could not do anything about the situation I have tried everything to get my money back, but so far I have been? very unsuccessful in getting anything back.? If you read the reviews? YOU WILL FIND I AM NOT THE ONLY ONE THIS HAS HAPPENED TO ? ? ? ? ? ? ? ? ? ?
?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

Our customer had an issue with several pairs of shoes that had fallen apart. The shoes were manufactured in 2007 or thereabouts, and are no longer under warranty. She had previously been offered a coupon for 30% off a future purchase, but was not agreeable to that solution. Our representative...

explained why the issue had occurred with her shoes, and offered to replace two (2) of the pairs at no charge, as a one-time courtesy. The customer agreed, and will contact our representative directly to order her replacement pairs.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[If you are rejecting the business's response please enter your rejection comments here.] [redacted] said that, who takes charge of this matter, she was sending me a free pair from a different stock on Tuesday. She was still looking for a available store to send out to me. I haven't got any shore from Clarks by now, so I would like to reject this business' response due to this complain case's deadline.   
Regards,
[redacted]