C & J Clark Retail, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hello,We tried reaching out to this customer twice on September 26th but could not get in touch. The person who answered the phone said that the customer was unable to talk. We sent an email to the customer as well and provided our phone number. Is there an alternative phone number for the...

customer or a better time of day to call?Thanks

Hello,We issued a refund to the customer for the 2nd pair of shoes that were not received. In addition, we are sending her a new pair of shoes of her choosing since the original pair is not in stock. We spoke with her earlier today and this is now resolved.Thanks

Hello,We attempted to contact the customer 3 times by phone last week but did not receive an answer. Is there a different phone number we can try, or a specific time of day we should call?Thanks!

Hello,The Clarks store in [redacted], VA is issuing a [redacted] call tag so that the customer can mail the shoes back free of charge. Once the shoes are received back, the store will issue a full refund. The store is contacting the customer today to let him know and a Customer Service Representative is...

following up tomorrow to make sure everything is all set.Thanks

We called the customer today and placed a new order for a different shoe that we have in stock. The price was reduced to a number that we both agreed on. This situation is now resolved.Thanks

Hello,We spoke with the customer last week but she was busy at the time. She was going to call but back but we did not hear anything from her. We just left another voicemail today at the phone number provided.Thanks

Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

The shoes that the customer requested are being shipped out from a Clarks retail store today. This was an additional offer that was given to the customer in addition to a full refund for the original item, which was processed on 4/13. The customer will receive the shoes in 5-7 business days. Please let us know if anything else needs to be done.Thanks

Hello,The customer attempted to place an order for $104.99 on our website on 11/28/15. The order did not go through and nothing was charged. There were 2 temporary authorizations for $104.99 each. Because the credit card was issued in China, the authorizations took longer to drop...

off and we were not able to manually reverse them. We spoke with the customer on 2/10 and emailed a letter to send to the bank requesting them to reverse the authorizations. No further action needs to be taken.Thanks

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy...

my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Additionally:I was contacted by [redacted] and he told me it would be resolved ASAP and it was, the company was inundated with orders and other things. Basically [redacted] took the ball and ran with it, I have a replacement item and will purchase from them again.All in all fantastic response after the initial issues were straightened out.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that...

the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I thank the business for there urgent response and positive solution to the situation.
Regards,
[redacted]