CabinetNow.com

I reached out directly to the customer via email, and phone.  In trying to make a reasonable gesture to this customer, he feels the solution is not satisfactory.  
Unfortunately, the customer is calculating calendar days, and not business days.  Due to the weekends and holiday...

(Independence Day - shop closed 7/3 and 7/4),  production was 10 business days.  We understand that this is lengthy, but unfortunately beyond our control.  We understand the inconvenience this delay caused with all of our customers during this time, and would like to rectify the issue.
 
Our current production is back to a reasonable time frame, at 6 to 8 business days.  Here at Now Build Inc, we want to provide great products and excellent service in a timely manner.  When this is not achieved, we want to make it right.

Unfortunately, the customer is wanting a full refund for products that he received in excellent condition.  The Customer is not taking into account non-workdays (weekends and holiday closures), to calculate the time line of receiving his purchase.  The customer is being unreasonable to demand a full refund and more, to satisfy him for his inconvenience.
We would like to resolve this issue in a manner that is reasonable for both this customer, and our company.  However, we feel a 10% refund on the original order, or a 10% discount on any future order is fair and reasonable considering the customer did receive a very good product.

I reached out directly to the customer today.  We have agreed upon a reasonable solution for both parties.
 
Here at Now Build Inc, we want to provide great products and excellent service in a timely manner.  When this is not achieved, we want to make it right.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and we have found a satisfactory resolution. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: the company claims it can have your product completed in 7 business days.  It took a month.  Their website is misleading as were their excuse that there employees were off for the Monday holiday.  The owner told me that my order got lost.  Their delay cost me $300 because the project wasn't completed on time.  The reason for the delay stated by the sales person conflicted with the owners excuses. I believe my order was pushed to the side because it was small, in lieu of more larger and profitable orders.  They are not trustworthy and they don't keep their word.
 
Order date was Thursday, 29 June 2017
Received items Saturday July 29th, 2017
 
I have the emails and delivery info from Fedex on record to back this up.
 
 
Sincerely,[redacted]