Cable America Reviews (33)
Our IT department has left a voice mail for the customer to contact themAt this time they have not heard from him [redacted] Customer Service Supervisor
Complaint: [redacted] I am rejecting this response because: There is no bill discount and we have tried to contact via email, receiving no responseWe are not the only people affected by your service, or the lack thereofEveryone deserves better service, to get what they are paying for, but especially the militaryYou have no right to treat them so poorly, especially given that they give you a good amount of business Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
I left a message for our customer on 03/13/ They have not returned my call [redacted] Customer Service Supervisor
Customer was contacted Tech went to customer's home on Saturday, 11/customer was not home Service call was rescheduled for Tuesday, 11/customer was not home Customer was issued days service adjustment to his bill
Complaint: [redacted] I am rejecting this response because: Yes, we didI am not convinced that a service visit will fix this issue Sincerely, [redacted]
(The consumer indicated he/she DID NOT accept the response from the business.) On Dec at approxhrs I contacted cable America's IT department [redacted] ex [redacted] I spoke with [redacted] , he advise me that they have been monitoring my internet service since the complaint dateI told him of the download speeds I was receivingHe said he would call me when I was at home so we could do more testingThis was a ThursdayWe agreed Monday the 14th after would be the best time to call meAs of this date I have not had contact with him
I have left a voice mail for customer to call me on 06/02/ I have not heard from him I see no Service Call history The customer is receiving a month discount on his bill If customer continues to have service issues, all he has to do is call his local office and ask for the manager We can schedule a Service Call for the same day
We tried to schedule a date this week to pick up equipment and we were told her family member would not be home She needs to call and set up another date when we can go an retrieve her equipment
Initial Business Response / [redacted] (1000, 7, 2015/07/23) */ Ms. [redacted] was disconnected for non-payment for services on 06/17/10. Our records show she did not return her equipment. If she has paper work showing she returned her equipment, we will adjust her collections amount.
Initial Business Response / [redacted] (1000, 10, 2015/11/24) */ [redacted] called. This has been taken care of. We could not provide what the customer wanted so he down graded his account.
I am rejecting this response because: they have had every opportunity to fix these issues and did not, giving us grief every step of the way
*** * *** ***
Initial Business Response /* (1000, 5, 2016/02/29) */
Ms. [redacted] was informed we have 2 billing cycles. If she would like to change her due date we can. When a customer account is late we do apply a late fee. We are not over charging her account.
I am rejecting this response because: There is no bill discount and we have tried to contact via email, receiving no response. We are not the only people affected by your service, or the lack thereof. Everyone deserves better service, to get what they are paying for, but especially the military. You have no right to treat them so poorly, especially given that they give you a good amount of business.
Our IT department has left a voice mail for the customer to contact them. At this time they have not heard from him.
Customer Service Supervisor
We have reviewed Ms. [redacted] complaint and have investigated the status of her pending refund. Our records indicate that a check has been issued and she should have it in her possession. If she hasn't received her check we encourage her to contact our local office when convenieint
I have contacted the customer and have scheduled a service call for him on Saturday, Jan. 6, 2018. I will adjust his monthly bill.