Cable-Dahmer of Kansas City

On 3/28/we confirmed with the State that they have all of the paperwork needed to get the TitleThe confirmed and said it will be printed and sentUnfortunately this is a holiday and it may take more time that normalSincerely, Cable Dahmer Automotive Group

The customer brought her car to us to have a diagnosis done on her vehicle on Saturday November She authorized the charges to do the diagnosis and we did the diagnosisWe hooked up a GM scan tool to her diagnostic port and determined that she needed an oxygen sensor replacedWe called her with the price and she informed us that she had an insurance/extended warranty on the vehicleThe service advisor tried to call to verify coverage and to get authorization for the repairsThe company was closed on Saturday so no one would authorize the repairThe customer then took the vehicle to another service provider and had the actual service work performedThe customer did have her own diagnostic tool plugged into her vehicle when she dropped it off at our shop and we did unplug it so we could plug in our toolOther than unplugging her tool and plugging in our tool nothing else was done to her car at our shopWe don’t know what was done at the other shop after it left our control but the customer says that they worked on her vehicle and did the needed repairs After leaving the other service provider is when she noticed the remote start not working by her own admission in the letterIt does not say in the letter if she took the car back to the repair facility that actually worked on her car, it appears that she only brought it back here, where we did the diagnosticSince the only thing we touched on the vehicle was the diagnostic port and did not work on the vehicle I am not understanding why the customer is not blaming the company that actually worked on her vehicle as the problem did not show up until they performed the work (by her own admission in the letter)When she brought the vehicle on to our service drive neither the tech or advisor did anything; Sean did look at the vehicle but being an aftermarket remote start he was not familiar with the operation so he asked and when he tried it like she said, it workedNo repairs were done by us and as far as we know it is still working at the time of the letter Even though a sensor was replaced in 2016, that still does not give us authorization to replace another sensor under her insurance without calling and setting up a claim for the repairsAt this time, we don’t see that we did anything wrong and it does not appear that there is anything wrong with the customers vehicle so we consider the problem resolvedIf she seeks to get something from the repair facility that worked on her vehicle that would be up to her to fileBrian *** Service ManagerCable-Dahmer Chevrolet of Kansas City Customer brought vehicle to our service department on 11/25/for a diagnosis Customer authorized charges to perform diagnosis Customer had an aftermarket scan tool plugged in to the port we needed to perform diagnosis We disconnected her tool and connected the GM Scan Tool Informed customer of diagnosis: Oxygen Sensor needs replaced and provided estimate Customer informed service advisor of warranty/service contract on vehicle Advisor called warranty/service company to get authorization of repairs The service advisor was unable to get approval of repairs because the Warranty/Service company was closed on Saturday 12/25/ The customer took her vehicle to another service center After leaving the other repair facility she noticed that her aftermarket remote start was not working We did not disconnect/reconnect or work on the aftermarket remote start Our service drive and repair bays have cameras and is recordedWe are very sorry to hear about the customers dissatisfaction with her service visit, however our service center did not do anything other than plug in GM Scan tool and perform a diagnosisSincerely, Cable Dahmer

We are in the process of making sure all issues the customer has had with the vehicle are taken care ofThe customer took the vehicle to the Kia Dealership in Topeka KS because her husband agreed that it would be closer to their homeThe vehicle has been repaired as far as they can, until a discharge hose for the a/c unit comes inIt is on back order until June 6th or 7th, so it should be in next weekWhen the part is in they will also detail the vehicle which will also be taken care of by our dealershipSincerely, Cable Dahmer Automotive Group

If an effort to improve the client/dealership relationship, Cable Dahmer is in complete agreement with the client and is refunding the requested amountSincerely Cable Dahmer

We have taken care of all of the customer’s requests and are pleased that we were able to accommodate the resolution requestedWe are committed to delivering an outstanding customer experience and want to apologize that the request took so long to take care ofWe look forward to assisting this customer in the futureBest regards, Cable Dahmer

Unfortunately Missouri and Kansas laws differ on what is taxed and what is not taxedAlso, in the state of Kansas the sales tax is wrapped into the loan, in Missouri it is notKansas taxes rebates and Missouri does notThat was why there was a discrepancy on the amount of tax that the customer would oweIn an effort to improve the customer client relationship we will good will the $the customer is asking forSincerely, Cable Dahmer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We apologize for the inconvenience in getting the title
issue resolvedAs a Missouri Dealer we do not collect sales tax. We have “sales tax not included” signs in at
least places in our showroom and in every business office. The customer never inquired prior to
executing the
contract to see if the lender would allow financing sales tax
into the loan on her vehicle therefore there are no concessions, adjustments,
or changes that can be madeBest regards, Cable Dahmer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are assisting the customer with getting a duplicate titleSincerely, Cable Dahmer Automotive group

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Greetings-I'm writing to update the Revdex.com on complaint # ***The business has contacted me and resolved the issue thus, I am happy to withdrawal the complaint. Thanks for your assistance,***
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed
Answered]
Complaint: ***
I am rejecting this response because:I do not have my title in hand, I have heard this from them over and over again and until I have my title in hand this matter will not be resolved
Regards,
*** *** Complaint Type:Refund / Exchange IssuesselectProblem:I filed a complaint about two weeks ago regarding my title to my vehicle that Cable Dahmer lost.I was promised that I would have it in one week (as well as others things for my trouble)It is now going on two months since I was first promised a replacement title due to them losing the originalAs of today 3/28/I have not received my title and Mr*** doesn't know why it is taking so longAt this point I believe that they are not trying to replace my title(that they lost) because I did not purchase a vehicle from them.Translate Desired Resolution / OutcomeDesired Resolution:ReplacementselectDesired Outcome:I need my title for my car ASAP and everything else that was promised for my troubles

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted] Complaint: [redacted]I am rejecting this response because: What the business is saying is true in part, but by not mentioning the time frame in which they are making claims adds another layer to the story.  We called the dealership using the number that was on the website.  When the receptionist answered the phone, we told her exactly what vehicle we were interested in, and wanted to talk to a salesperson that was at the lot where the vehicle was.  They told us it was there, but it wasn't.  The salesperson we were assigned was NOT at the same location of the car.  By connecting us, or redirecting us, to a salesperson that was at the actual location of the vehicle, this could have easily been avoided.  We would have looked for another vehicle, maybe even a vehicle from this dealership.  Many requests were made from Wednesday evening until Friday evening to get the GM to contact us.  She did not contact us until the following Monday morning.  When she did call, she did mention that she halted the sale to the employee.  However, we were frustrated from the non response we were receiving from the dealership.  Since we had already wasted a full week (Monday through Wednesday thinking the car was secure, and Thursday and Friday waiting for the GM to call us back), we went to a credible dealer that wanted to do business with us.  Had the GM called Thursday (when she told me she halted the sale to the employee) we may have bought the car then.  However, due to the run around we were given, and the fact that the dealership chose to sit on the car and the situation, and not even tell us the car was available, we purchased a car from the other dealer.  If this dealership truly did hold the car, and truly did not condone the actions and words of their employees, why did they wait five days to contact us and let us know that the car was still available?  The actions of the dealership, or in this case lack of action, solidifies the fact that they were practicing questionable business ethics.  How could we be expected to buy a car that we were told was unavailable? Why didn't the salesperson run the card?  We gave the card information to him, expecting him to run the card to hold the vehicle.  If he didn't run the card, that is on the dealership.  If he didn't run the card because he knew the car was not available, then why did he wait two full days before contacting us to tell us it was not available?  If the vehicle was available, why did the GM wait five days to tell us that it was available? Why did the the GM wait five days to contact us in the first place, regardless of the vehicle's availability? Regards, [redacted]

If an effort to improve the client/dealership relationship, Cable Dahmer is in complete agreement with the client and is refunding the requested amount. Sincerely Cable Dahmer

On 3/28/18 we confirmed with the State that they have all of the paperwork needed to get the Title. The confirmed and said it will be printed and sent. Unfortunately this is a holiday and it may take more time that normal. Sincerely, Cable Dahmer Automotive Group

The customer brought her car to us to have a diagnosis done on her vehicle on Saturday November 25 2017. She authorized the charges to do the diagnosis and we did the diagnosis. We hooked up a GM scan tool to her diagnostic port and determined that she needed an oxygen sensor...

replaced. We called her with the price and she informed us that she had an insurance/extended warranty on the vehicle. The service advisor tried to call to verify coverage and to get authorization for the repairs. The company was closed on Saturday so no one would authorize the repair. The customer then took the vehicle to another service provider and had the actual service work performed. The customer did have her own diagnostic tool plugged into her vehicle when she dropped it off at our shop and we did unplug it so we could plug in our tool. Other than unplugging her tool and plugging in our tool nothing else was done to her car at our shop. We don’t know what was done at the other shop after it left our control but the customer says that they worked on her vehicle and did the needed repairs.  After leaving the other service provider is when she noticed the remote start not working by her own admission in the letter. It does not say in the letter if she took the car back to the repair facility that actually worked on her car, it appears that she only brought it back here, where we did the diagnostic. Since the only thing we touched on the vehicle was the diagnostic port and did not work on the vehicle I am not understanding why the customer is not blaming the company that actually worked on her vehicle as the problem did not show up until they performed the work (by her own admission in the letter). When she brought the vehicle on to our service drive neither the tech or advisor did anything; Sean did look at the vehicle but being an aftermarket remote start he was not familiar with the operation so he asked and when he tried it like she said, it worked. No repairs were done by us and as far as we know it is still working at the time of the letter.       Even though a sensor was replaced in 2016, that still does not give us authorization to replace another sensor under her insurance without calling and setting up a claim for the repairs. At this time, we don’t see that we did anything wrong and it does not appear that there is anything wrong with the customers vehicle so we consider the problem resolved. If she seeks to get something from the repair facility that worked on her vehicle that would be up to her to file. Brian [redacted]                                   Service ManagerCable-Dahmer Chevrolet of Kansas City 1.       Customer brought vehicle to our service department on 11/25/17 for a diagnosis2.       Customer authorized charges to perform diagnosis3.       Customer had an aftermarket scan tool plugged in to the port we needed to perform diagnosis4.       We disconnected her tool and connected the GM Scan Tool 5.       Informed customer of diagnosis: Oxygen Sensor needs replaced and provided estimate6.       Customer informed service advisor of warranty/service contract on vehicle7.       Advisor called warranty/service company to get authorization of repairs8.       The service advisor was unable to get approval of repairs because the Warranty/Service company was closed on Saturday 12/25/17 9.       The customer took her vehicle to another service center 10.   After leaving the other repair facility she noticed that her aftermarket remote start was not working11.   We did not disconnect/reconnect or work on the aftermarket remote start12.   Our service drive and repair bays have cameras and is recordedWe are very sorry to hear about the customers dissatisfaction with her service visit, however our service center did not do anything other than plug in GM Scan tool and perform a diagnosis. Sincerely, Cable Dahmer

Our GM Called the customer – The customer called in to inquire about a vehicle – The sales person offered to take a deposit (However, did not run the card) We called over to the location where the vehicle was located and they said they had an employee buying it.The next day the customer was...

informed the vehicle was unavailable and that we never ran the card.The customer was upset so a manager called and tried to explain to him what happened – The customer didn’t’ care. We offered to take the employee out of the vehicle and sell it to him instead.He declined. Thank you.

Unfortunately after multiple attempts to get financing for the purchase, we were unable to get a lender to fund the vehicle. We apologize for the frustration and are refunding the customers money. Sincerely, Cable Dahmer Automotive Group