Cable One

After reviewing Mr [redacted] account, he has consistently exceeded the maximum usage over the past couple of monthsTherefore, providing a credit is not applicableHowever, as he has stated, we are open to discussing upgrading him to a higher planThe local office Manager, [redacted] ###-###-####, will call him to discuss

There was a mix up on both sides but the local office contacted the customer, a new install date was agreed upon, and he is installed now

After researching the facts behind the issues, we want to apologize for the minimal support the customer receivedThere were clear problems she experiencedAs a result, we will refund what is left on her account since the disconnection

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below this has been going on for more then a year They've been saying a fix is coming for more then a year Yes they did give me half off of one bill I've never been late on a payment and wev been with them for over years if they are satisfied with themselves and the service they have given a year customer then I guess there is nothing more to say All I can say is if a customer paid me for something and then I only delivered percent of what I sold them I'd be ashamed of myself So shame on you cable one Regards, [redacted] ***

The local office has agreed to apply a credit due to the miscommunicationPlease go into the local office and speak with [redacted] to discuss the details

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I accept that Cable One will remove the charge of but I also request that NCC remove this charge as wellI have tried to speak with NCC about this matter yet they will not communicate with me about this matterNCC still sends letters regarding the above account for collections and will not remove from NCC collections Nor have they removed from my credit reportsAfter this is completed I will accept the reolutionAgain I have tried to contact NCC and they will not discuss this with me so I would expect Cable One to contact NCC to fix this problemThank You, Regards, [redacted] ***

The local office spoke with the customer and an arrangement was reached where a credit of $would be applied and the customer would pay the rest of the balance

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.They have not contacted me and I have now been served a third notice upon opening a web page, it read:Cable One 3rd NoticeDear [redacted] :During your most recent billing cycle, you exceeded your data guideline of 50GB of data Cable One Please contact me with further instruction on how to handle this case.Regards, [redacted]

After researching the issue, the local GM has decided to provide a credit of to the account

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

The local General Manager, [redacted] ###-###-####, has monitored utilization on the modem and has not found any abnormalitiesHe will have someone in his office contact the customer in the next few days to setup a time someone can come by and troubleshoot furtherAt that time, he will decide on a credit, if any

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.During the initial call to Cable One to sign up with service we asked and were clearly told there was no "data cap", that service was unlimited in the exact same manner as all of Cable One's competitorsTerms and conditions were provided only later, after paying for service through the initial sales setup call I did not dive too far into the fine print after the initial sales and setup conversation, as I was assuming that what we were told during the phone conversation was true about the service Being informed many months later that Cable One's subjective and unreasonable definition of "data guideline" is clearly a "data cap" and that additional fees (to the tune of 3x the cost) or discontinuation of service apply after this data cap is reached is clearly a bait and switch tactic, which is dishonest and unacceptable I expect the deal to be honored for the length of service agreed upon during the initial sales and setup call, at the amount agreed upon Regards, [redacted]

Please have the customer contact the local General Manager by the name of [redacted] , ###-###-####He is waiting o work with them on a solution

The local office has researched this issue and has scheduled a disconnect and removed the equipment from their accountPlease have the customer contact Jessica Fowler, in the local office to discuss the credit amount that has been placed on the account

A $credit has been applied to the account

According to the records I have included, the customer called in on Feb 17th and a trouble call was scheduled for Feb 19th the trouble call was rescheduled on Feb 18th and we respondedThis issue should be closed

Cuatomer was installed December 16th

We appreciate the feedback from the customer and understand their point of viewHowever, the fee was communicated both via the customer's statement and local news paper prior to it hitting their bill The local GM ( [redacted] ) will have one of his managers call the customer and explain in greater detail for the reasons behind the charge

Installed mini-split heat pump mdl-AOU9RL2, compressor failed on heating in less than hourwent through all warranty steps and they replaced outdoor unit finallyInstalled new {2nd} unit and AC failed in dayWorst product ever,Highly recommend any other manufacture than FujitsuTech support/warranty dept, takes hours to reach a person that can help.Then you're treated as a child no matter how many years in the this field