CTV of East Alabama has been in touch with customer concerning customer issue and has resolved those in question Customer has also returned as an internet customer
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
This is an update of jerry carroll's problems with cable tv of east alabama We just had to call CATVEA again this Monday morning, 4/21/because the internet went off again and continues to do so, this is about times in months The last reply from CATVEA claimed the service in our neighborhood had not decreased which is the opposite of what the tech who came to our house told us and in addition the reply to the Revdex.com admitted we are paying for mpbs but, again, even the tech who came out admitted that our strength has gone down to (dropping to 2.1) even with the new more sophisticated router due to the addition of more neighborhood subscribers usurping a signal we had gotten for over a year I will take pictures of the screen showing the signal which drops to and send them to the Revdex.com, this will show that we are not getting the mpbs signal we are paying for When in the approximate times I have called tech support at CATVEA and pointed out that we were receiving mpbs for a year and now they are making more money off reducing our signal and trying to charge us to get back the mpbs that they admitted to the Revdex.com we are paying for (they want us to pay for a higher strength that they advertised in the newspaper without saying they were going to charge for it and cut subscriber's signals so they would have to pay to get what they were already receiving ) the tech support personnel have no explanation or denial of such outrageous conduct Independent electronics technicians we have hired stated that you have to have mpbs to receive Netflix streaming constantly and that AT&T only has and CATVEA had which has dereased to 2,and below When CATVEA admitted adding units in our neighborhood dropping the signal to (sometimes 2.1) even a new improved router cannot constantly bridge the gap for good service and CATVEA knows it is unfair to force us to pay them more than $just to get what we were promised and received for over a year CATVEA promised a price adjustment on our bill which they never gave us and refuse to answerthe Revdex.com complaint concerning In addition to their attempt to charge us more to get what we were promised and had, we also had to pay over dollars for a new router even though the old one still works Ostensibly the new higher speeds were a cost to CATVEA and a decision was later made to try to get the customers to pay for it after their newspaper advertising touted it as an improvement for their customers without cost, tech support even admits seeing the newspaper ad and that there was no additional cost in the ad Obviously the customers objected to paying more than $per month and a decision was made to force a higher payment by reducing the signal strength from the promised mpbs to 2.7, occasionally dropping to 2.1, to cause interruptions in service and force the consumers to have to pay more for what they were already promised to recoup the costs of the new higher speed equipment Pictures of our screen reading mpbs will show that the techs who came to our house and the telephone tech support are correct in their admission of the mpbs and that the unsigned answer to the Revdex.com was deliberately not signed because the party writing to the Revdex.com did not want to be known This is not the first time that a large utility has made the news for charging the consumer for new equipment when the consumer actually never received a benefit, we expect our previous quality service to be restored even if CATVEA has to provide us one of their new higher speeds to give us the speed they took away that we were promised and had the use of until they got in debt over the new equipmentThanks for any Revdex.com consumer protection help you can give us and our neighbors which raises the question about what our neighbors are Jerry Carroll
Our office has been in contact with consumer and the addresses in question have been discussed to include the layouts of the properties and how our cable lines are ran along with power lines, etcThe consumer's address to include other roads in the vicinity inside the subdivision do not have our services at this time even though the main road which has been there for a long time, does have CTV service capabilities Our office plans to contact consumer of any updates
Cable TV of East Alabama the only option in our areaWe had service for a little over two years always break an internet and phone service speed of internet slow down at end of month phone drops calls picture interrupted months and months of issues with the servicesThe employees are rude unprofessional and at times would even refused to give managers names when askedReceptionist Tiffany manager Catherine we had them come out several times to fix problemsMany times spoke to Deborah Brown about issuesTold they would only prorated based on how many time somebody comes out not on how many times you have actual issues calls for serviceOvercharge for their bundles sometimes up to $would speak to my wife on many an occasion regarding the bill however after cancelling service all of a sudden her not being on the account as an issue the entire month of June cable TV was out at many of my neighbors homes as well as mine problems with their service the prompt on there call message even apologize for this what two weeks of February no phone service customer service is lacking at this location is just another example of our dealings with this company but they were insensitive to my family in regards to this regarding my wife when it came down to a disconnect in the service used to have AT&T out here don't know why there's only one service in our area I feel like since that is the case that you go above and beyond on their customer care the last week we had them they had to come out to put a splitter in it took three times to come out problems with that technical support sometimes almost an hour on the phone trying to get something taken care of they refuse to look into the inconsistent service and apply it the future bills they refused to prorate unused service is absurd if you pay for something and you should get your bill prorated or some sort of consolation for your time and money most companies who actually have good customer service would you whatever it takes to try to keep a customerI feel we were ignored in this regard and caused us to ultimately cancel the serviceThere were some weeks it was almost a daily issue that we were on the phone for somethingWhen I would go up there to make payments I would also make sure that I let them know of any problems we were havingI asked if our bill can be prorated due to all the problems and again they said it's based on if they come out to fix something so I guess my hours of time are not worth anythingThey told us on many occasions to troubleshootIf this is necessary so many times so often makes me wonder why technical support is even available but that's neither here nor there I hope the next customer does not have to deal with these problemsAgain with them being the only provider in the area for the most part customer service should be top priority product Integrity as well
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] CATVEA spent some time at my house yesterday working on the problem but it is not yet resolvedI will report to CATVEA today that despite any improvements I am still at mpbs and the computer is still running slow All speed tests have also reported "slow"I am in hope of getting my mpbs that I previously had back$per month is half my house payment, it is a lot of money for nor getting what you are paying for, note that this new answer from CATVEA also evades the price adjustment promise that has yet to come out on my billAn effort appears to have been made to help with the expense of the new modem but the bill has not been addressed Thanks for all the effort from the Revdex.com, the consumer just doesnt get much anymore without the Revdex.com> [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Cable TV of East Alabama did not address in their answer that they had advertised that they were increasing the signal strength but they did not in their ad mention that not only would customers have to pay for the increase in signal strength, and if they didn't more subscribers would be added in the neighborhood reducing the strength from mpbs to what is during prime time to otherwise and their technician even reported after I installed a new, better, router, but before the signal dropped from to down to 2.1, the old router was working fine and is still working intermittently since the dropI do not want to get anyone in trouble but it was admitted to me by CATVEA employees that the addition of more subscribers in my neighborhood usurped that portion of the signal lowering it to down to at peak times, it rarely hits the mpbs we are paying for and when it does it soon dropsALSO, they did not even deny that I was promised a price adjustment on my bill for losing service several times during the Olympics due to their adding subscribers nearby At almost $per month we are suffering a loss of signal, frequent total loss of service, and they want more money to get us back to the mpbs which we previously had and they haven't even adjusted the promised previous refundJerry Carroll, Apr 15-
We have had Cable TV in our home for over yearsWe have not had any issues with their servicesWe just recently upgraded from basic to the Digital Preferred and Meg internet and we are very pleasedI am a mother with two teenage daughters and they kill our data and complain when the internet we used to have (ATT) would lagNow that I changed to Cable, it has been relieving on our phone bill and an improvement all around on our computersThey have gotten some new CSRs in the past year and the ones I have spoken with are very friendly and helpful
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I have had other people check out the prob they say it is and they say problem is not my fault and I feel the east alabama cable is not fair to customers at all poor service and cust service
Upon review of this complaint, consumer's address has been reviewed both recently and in the past and has been concluded that construction would be needed to get services Cable service at homes that are further away from any main cable lines require construction and this address is much further back off the road A call has been placed to the consumer with all information in regards to costs and time lines We are awaiting a call back from message left
In reference to Case # [redacted] , Cable TV of East ALabama does apologize for the damage to the property and to Mrand Mrs [redacted] A service supervisor visited with Mr [redacted] and discussed the issue The service manager would like to offer one month of credit of services in the amount of $ This credit will be applied to the account Please do not hesitate to call our office at ###-###-#### if we can be of further service
Customer was called by management on June 5th in regards to their internet and modemDuring the call, there was discussion to swap out internet modems and to have someone come out that same day. A prior scheduled trouble call was set for June 7th; however, job was cancelled because a
technician was able to go out on June 5th. The technician swapped modems and replaced cable and splitter
In reference to the Revdex.com Case # ***, Mr*** *** is not the account holder at the referenced service address (nor is he an account holder or authorized party on any account at
Cable TV of East Alabama); thus any reference made to the response of this Revdex.com will be referred to as “this account”
This account is a residential account. Our customer subscription materials and agreements expressly state that this type of account is for residential/individual use only and not for commercial use. We have commercial packages available and recommend FTTH (fiber to the home) for all commercial accounts
Upon review of this account, there has been some intermittent down time in the last month. We were aware of the issues in February, and technicians were working on linesWe have completed the work and rebalanced the entire area. We will put this account on a watch list to review periodically for future outages/down times
In response to any form of monetary credit, this will be taken up with the account holder. First and foremost, it is important to ensure the necessary steps are taken to fix the issues
Customer was contacted by our Chief Engineer for further assistance with the replacement modem (from customers to a DOCSIS wireless ). There may have possibly been some camera interference with the wireless G modem
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This sounds like a lot of double-talk to meThey stated that my concern was that they lowered their internet cost without notifying existing customers, but they did not address the concern except to state that they reduced my cost because of my "...persistence
and pressure..." which does not address the non-notification. I was concerned with notification of all existing customers, not just myself. I do not feel they addressed why they did not notify all of their existing customers of the reduction in cost but told me that we would have been notified "when we called" when we would not know to call because we were never notified! Nor does it address the fact that existing customers who are not aware of the reduction and do not call in will continue to be charged a higher price for their current internet
I'm sure I will never be satisfied with their explanation so, although I do not accept their response, we might as well close this complaint. Thank you for your assistance
Regards,
Janice Turner
Upon review of account, customer has internet with his own internet modem. The customer's modem may not support the upper speed of internet. Our office contacted customer and offered to bring out a wireless Arris DOCSIS (which supports the upper speeds of internet) and free
rental service for the modem for months
Cable TV of East Alabama is not able to go into a personal banking account of any customer and take out payments Payments are made by the customer on a website provided. When working with a duplication of payment via a debit/checking account, our office is not able to process a
reversal; unlike a credit card payment. We can go through accounting and request a check be issued for the duplicate amount; however the process can take up to a few weeks.
At this time, the customer has discontinued services with our company and has been notified a refund check is processed and mailed per his request
Cable TV of East Alabama, as every cable and internet
provider does, provides a promotional for new customer
acquisition.
Here at CTVEA, we have expanded our headend to broaden our
internet to allow for higher speeds of internet. We had low-end speeds and the existing customers can upgrade to
higher speeds to match the price of the new offerTo the existing loyal
customers’ benefit, we did allow the ability to upgrade their speeds to match
the pricing of this offer; which most providers do not necessarily allowTo be
compared to any other business placing their goods on sale, they do not have to
refund the difference to customers that bought at a different price. The concern was that we lowered our prices and
did not notify existing customers
At this time, the customer’s internet has been reduced to
the price at which a newly acquired customer would receive because of her
persistence and pressure to elevate to social media
Lastly, CTVEA is not a monopoly in the Phenix City
area. Other video, internet and
telephone service providers in our market are available. TV channels are the same regardless of the
delivery protocol. ESPN is ESPN on
cable, satellite or IPTV.
Cable TV of East Alabama makes every effort to treat
existing and new customers with a fair and even hand
CTV of East Alabama has been in touch with customer concerning customer issue and has resolved those in question Customer has also returned as an internet customer
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
This company is horribleThe internet constantly loses connection just as well as cable tv
This is an update of jerry carroll's problems with cable tv of east alabama We just had to call CATVEA again this Monday morning, 4/21/because the internet went off again and continues to do so, this is about times in months The last reply from CATVEA claimed the service in our neighborhood had not decreased which is the opposite of what the tech who came to our house told us and in addition the reply to the Revdex.com admitted we are paying for mpbs but, again, even the tech who came out admitted that our strength has gone down to (dropping to 2.1) even with the new more sophisticated router due to the addition of more neighborhood subscribers usurping a signal we had gotten for over a year I will take pictures of the screen showing the signal which drops to and send them to the Revdex.com, this will show that we are not getting the mpbs signal we are paying for When in the approximate times I have called tech support at CATVEA and pointed out that we were receiving mpbs for a year and now they are making more money off reducing our signal and trying to charge us to get back the mpbs that they admitted to the Revdex.com we are paying for (they want us to pay for a higher strength that they advertised in the newspaper without saying they were going to charge for it and cut subscriber's signals so they would have to pay to get what they were already receiving ) the tech support personnel have no explanation or denial of such outrageous conduct Independent electronics technicians we have hired stated that you have to have mpbs to receive Netflix streaming constantly and that AT&T only has and CATVEA had which has dereased to 2,and below When CATVEA admitted adding units in our neighborhood dropping the signal to (sometimes 2.1) even a new improved router cannot constantly bridge the gap for good service and CATVEA knows it is unfair to force us to pay them more than $just to get what we were promised and received for over a year CATVEA promised a price adjustment on our bill which they never gave us and refuse to answerthe Revdex.com complaint concerning In addition to their attempt to charge us more to get what we were promised and had, we also had to pay over dollars for a new router even though the old one still works Ostensibly the new higher speeds were a cost to CATVEA and a decision was later made to try to get the customers to pay for it after their newspaper advertising touted it as an improvement for their customers without cost, tech support even admits seeing the newspaper ad and that there was no additional cost in the ad Obviously the customers objected to paying more than $per month and a decision was made to force a higher payment by reducing the signal strength from the promised mpbs to 2.7, occasionally dropping to 2.1, to cause interruptions in service and force the consumers to have to pay more for what they were already promised to recoup the costs of the new higher speed equipment Pictures of our screen reading mpbs will show that the techs who came to our house and the telephone tech support are correct in their admission of the mpbs and that the unsigned answer to the Revdex.com was deliberately not signed because the party writing to the Revdex.com did not want to be known This is not the first time that a large utility has made the news for charging the consumer for new equipment when the consumer actually never received a benefit, we expect our previous quality service to be restored even if CATVEA has to provide us one of their new higher speeds to give us the speed they took away that we were promised and had the use of until they got in debt over the new equipmentThanks for any Revdex.com consumer protection help you can give us and our neighbors which raises the question about what our neighbors are Jerry Carroll
Mr [redacted] ***, Chief Engineer for CTVEA, and Mr [redacted] have discussed the concerns and are working together
Our office has been in contact with consumer and the addresses in question have been discussed to include the layouts of the properties and how our cable lines are ran along with power lines, etcThe consumer's address to include other roads in the vicinity inside the subdivision do not have our services at this time even though the main road which has been there for a long time, does have CTV service capabilities Our office plans to contact consumer of any updates
Cable TV of East Alabama the only option in our areaWe had service for a little over two years always break an internet and phone service speed of internet slow down at end of month phone drops calls picture interrupted months and months of issues with the servicesThe employees are rude unprofessional and at times would even refused to give managers names when askedReceptionist Tiffany manager Catherine we had them come out several times to fix problemsMany times spoke to Deborah Brown about issuesTold they would only prorated based on how many time somebody comes out not on how many times you have actual issues calls for serviceOvercharge for their bundles sometimes up to $would speak to my wife on many an occasion regarding the bill however after cancelling service all of a sudden her not being on the account as an issue the entire month of June cable TV was out at many of my neighbors homes as well as mine problems with their service the prompt on there call message even apologize for this what two weeks of February no phone service customer service is lacking at this location is just another example of our dealings with this company but they were insensitive to my family in regards to this regarding my wife when it came down to a disconnect in the service used to have AT&T out here don't know why there's only one service in our area I feel like since that is the case that you go above and beyond on their customer care the last week we had them they had to come out to put a splitter in it took three times to come out problems with that technical support sometimes almost an hour on the phone trying to get something taken care of they refuse to look into the inconsistent service and apply it the future bills they refused to prorate unused service is absurd if you pay for something and you should get your bill prorated or some sort of consolation for your time and money most companies who actually have good customer service would you whatever it takes to try to keep a customerI feel we were ignored in this regard and caused us to ultimately cancel the serviceThere were some weeks it was almost a daily issue that we were on the phone for somethingWhen I would go up there to make payments I would also make sure that I let them know of any problems we were havingI asked if our bill can be prorated due to all the problems and again they said it's based on if they come out to fix something so I guess my hours of time are not worth anythingThey told us on many occasions to troubleshootIf this is necessary so many times so often makes me wonder why technical support is even available but that's neither here nor there I hope the next customer does not have to deal with these problemsAgain with them being the only provider in the area for the most part customer service should be top priority product Integrity as well
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] CATVEA spent some time at my house yesterday working on the problem but it is not yet resolvedI will report to CATVEA today that despite any improvements I am still at mpbs and the computer is still running slow All speed tests have also reported "slow"I am in hope of getting my mpbs that I previously had back$per month is half my house payment, it is a lot of money for nor getting what you are paying for, note that this new answer from CATVEA also evades the price adjustment promise that has yet to come out on my billAn effort appears to have been made to help with the expense of the new modem but the bill has not been addressed Thanks for all the effort from the Revdex.com, the consumer just doesnt get much anymore without the Revdex.com> [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Cable TV of East Alabama did not address in their answer that they had advertised that they were increasing the signal strength but they did not in their ad mention that not only would customers have to pay for the increase in signal strength, and if they didn't more subscribers would be added in the neighborhood reducing the strength from mpbs to what is during prime time to otherwise and their technician even reported after I installed a new, better, router, but before the signal dropped from to down to 2.1, the old router was working fine and is still working intermittently since the dropI do not want to get anyone in trouble but it was admitted to me by CATVEA employees that the addition of more subscribers in my neighborhood usurped that portion of the signal lowering it to down to at peak times, it rarely hits the mpbs we are paying for and when it does it soon dropsALSO, they did not even deny that I was promised a price adjustment on my bill for losing service several times during the Olympics due to their adding subscribers nearby At almost $per month we are suffering a loss of signal, frequent total loss of service, and they want more money to get us back to the mpbs which we previously had and they haven't even adjusted the promised previous refundJerry Carroll, Apr 15-
We have had Cable TV in our home for over yearsWe have not had any issues with their servicesWe just recently upgraded from basic to the Digital Preferred and Meg internet and we are very pleasedI am a mother with two teenage daughters and they kill our data and complain when the internet we used to have (ATT) would lagNow that I changed to Cable, it has been relieving on our phone bill and an improvement all around on our computersThey have gotten some new CSRs in the past year and the ones I have spoken with are very friendly and helpful
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I have had other people check out the prob they say it is and they say problem is not my fault and I feel the east alabama cable is not fair to customers at all poor service and cust service
Upon review of this complaint, consumer's address has been reviewed both recently and in the past and has been concluded that construction would be needed to get services Cable service at homes that are further away from any main cable lines require construction and this address is much further back off the road A call has been placed to the consumer with all information in regards to costs and time lines We are awaiting a call back from message left
In reference to Case # [redacted] , Cable TV of East ALabama does apologize for the damage to the property and to Mrand Mrs [redacted] A service supervisor visited with Mr [redacted] and discussed the issue The service manager would like to offer one month of credit of services in the amount of $ This credit will be applied to the account Please do not hesitate to call our office at ###-###-#### if we can be of further service
Customer was called by management on June 5th in regards to their internet and modemDuring the call, there was discussion to swap out internet modems and to have someone come out that same day. A prior scheduled trouble call was set for June 7th; however, job was cancelled because a
technician was able to go out on June 5th. The technician swapped modems and replaced cable and splitter
In reference to the Revdex.com Case # ***, Mr*** *** is not the account holder at the referenced service address (nor is he an account holder or authorized party on any account at
Cable TV of East Alabama); thus any reference made to the response of this Revdex.com will be referred to as “this account”
This account is a residential account. Our customer subscription materials and agreements expressly state that this type of account is for residential/individual use only and not for commercial use. We have commercial packages available and recommend FTTH (fiber to the home) for all commercial accounts
Upon review of this account, there has been some intermittent down time in the last month. We were aware of the issues in February, and technicians were working on linesWe have completed the work and rebalanced the entire area. We will put this account on a watch list to review periodically for future outages/down times
In response to any form of monetary credit, this will be taken up with the account holder. First and foremost, it is important to ensure the necessary steps are taken to fix the issues
Customer was contacted by our Chief Engineer for further assistance with the replacement modem (from customers to a DOCSIS wireless ). There may have possibly been some camera interference with the wireless G modem
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This sounds like a lot of double-talk to meThey stated that my concern was that they lowered their internet cost without notifying existing customers, but they did not address the concern except to state that they reduced my cost because of my "...persistence
and pressure..." which does not address the non-notification. I was concerned with notification of all existing customers, not just myself. I do not feel they addressed why they did not notify all of their existing customers of the reduction in cost but told me that we would have been notified "when we called" when we would not know to call because we were never notified! Nor does it address the fact that existing customers who are not aware of the reduction and do not call in will continue to be charged a higher price for their current internet
I'm sure I will never be satisfied with their explanation so, although I do not accept their response, we might as well close this complaint. Thank you for your assistance
Regards,
Janice Turner
Upon review of account, customer has internet with his own internet modem. The customer's modem may not support the upper speed of internet. Our office contacted customer and offered to bring out a wireless Arris DOCSIS (which supports the upper speeds of internet) and free
rental service for the modem for months
Cable TV of East Alabama is not able to go into a personal banking account of any customer and take out payments Payments are made by the customer on a website provided. When working with a duplication of payment via a debit/checking account, our office is not able to process a
reversal; unlike a credit card payment. We can go through accounting and request a check be issued for the duplicate amount; however the process can take up to a few weeks.
At this time, the customer has discontinued services with our company and has been notified a refund check is processed and mailed per his request
Cable TV of East Alabama, as every cable and internet
provider does, provides a promotional for new customer
acquisition.
Here at CTVEA, we have expanded our headend to broaden our
internet to allow for higher speeds of internet. We had low-end speeds and the existing customers can upgrade to
higher speeds to match the price of the new offerTo the existing loyal
customers’ benefit, we did allow the ability to upgrade their speeds to match
the pricing of this offer; which most providers do not necessarily allowTo be
compared to any other business placing their goods on sale, they do not have to
refund the difference to customers that bought at a different price. The concern was that we lowered our prices and
did not notify existing customers
At this time, the customer’s internet has been reduced to
the price at which a newly acquired customer would receive because of her
persistence and pressure to elevate to social media
Lastly, CTVEA is not a monopoly in the Phenix City
area. Other video, internet and
telephone service providers in our market are available. TV channels are the same regardless of the
delivery protocol. ESPN is ESPN on
cable, satellite or IPTV.
Cable TV of East Alabama makes every effort to treat
existing and new customers with a fair and even hand