Cablevision Systems Corporation

Review: My husband [redacted] called Cable vision on 3-**-204 and spoke to [redacted]. She promised us a price of $212 a month for 1 year. The next 2 bills came and they were $235 and $240.We figures the bills would adjust but didn't and just got the new bill for $243. [redacted] called Cable on 6-**-2014 and spoke to [redacted] said he has it in the notes on our account we spoke to [redacted] and we were promised $212.He said he didn't know how to credit it a and a supervisor. [redacted] would call us back by this Tuesday at the latest. Well no call and my husband called again today and spoke to [redacted]. [redacted] said he's sees the $212 agreement but gave us the run around that he [redacted] email [redacted]. This is not right We have been loyal customers for 15 years and this is unacceptable. We want the amount promised to us. The number my husband called was ###-###-####. This is the retention department where [redacted] works and all this started.Desired Settlement: I want the credit back for the 2 bills we already paid and the rest of the bills adjusted for the time frame promised.

Business

Response:

[redacted] was contacted on 7/*/14 and was advised that two credits of $83.40 have been applied on her account which equals $166.80. The customer was advised of a rate change in the Sports Programing Surcharge from $2.98 to $4.98 and The Playboy Channel from $11.95 to $14.95, which increased her monthly bill. The customer requested the removal of The Playboy Channel, and the change was completed at the time of the call. [redacted] was advised that all credits [redacted] be reflected on the billing statement dated 7/**/14.

Review: I had 2 service calls due to bad cable reception in 2008 and each time the service rep exchanged the cable box but did not take the old one. I was not aware the boxes were left. I have been charged an additional $13.50 since 2008 totaling $972 dollars. I contacted Cablevision, questioned the charges & once the situation was explained I returned the cable boxes and asked for a refund. I was given a credit of $158 dollars.Desired Settlement: I believe the standard operating procedure of the rep replacing the cable box is taking the old one and logging its return with cablevision. I think this is an error on cablevisions part and I should not be held responsible. I contacted cablevision and explained this to customer service rep [redacted] & [redacted]. Each employee was extremely helpful, polite and understanding of my situation. Unfortunately they were not able to provide a full refund.

Business

Response:

Cablevision attempted to contact [redacted] by telephone between 4/**/14 – 5/*/14, but was unsuccessful. Messages were left with our direct contact information and a letter was sent to the customer advising him of our findings. On 5/**/08 the customer had a second cable box shipped to his home. The customer did not return the original cable box to Cablevision. On 12/*/09 a technician visited the home for a service call and exchanged a cable box, properly removing the faulty cable box from the customer's account. On 11/**/10 the customer had a third cable box shipped to his home. He again did not return the cable box to Cablevision. The customer was properly billed for two cable boxes from 5/**/08 until 11/**/10, and he was properly billed for three cable boxes from 11/**/10 until 2/**/14, when he returned two cable boxes to Cablevision.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Cablevision has not tried to contact me or attempt to resolve my issue. The rep that exchanged the cable box was responsible for taking it with them. Instead they left it behind and cablevision continued to charge me for a disconnected box. I would like a refund or at least half the amount. I feel this was an error on thier part.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

*

Business

Response:

Cablevision attempted to contact [redacted] multiple times by telephone between 4/**/14 – 5/**/14. We left messages on his answering machine each time with our direct contact information. In addition, we mailed a letter to his home on 5/*/14 and again on 5/**/14 requesting that [redacted] please contact Cablevision. Our direct contact information was also provided within these letters.

Review: Cablevision was charging me for the services which I did not use (a phone services in April and May bill.

I used to have promotion which was ended. Past promotion included triple play (a phone, internet and cable) for $29.99 each. Purpose of the past promotion was to decrease Internet charges from $59.95 to $29.95.

Currently, a Cablevision charges me for the phone services $34.95 for the April and May. I contacted Cablevision and explain that I don't use these services and should not be paid for them.

They refused. I talked to multiple people including supervisors. They don't understand that any kind of promotion should avoid payments for services which customers did not use. Otherwise it is consider scam, not marketing.Desired Settlement: My Bill for April and May should be adjusted for $34.95 (altogether $69.9) . I expect an apology form senior level of Cablevision since their subordinates could not resolve simple matter

Business

Response:

On 5/**/16, an Optimum specialist spoke to the customer advising him that his Triple Play promotion ended on 4/*/16. Each monthly statement during that promotional time period reflected the promotional rate with the promotional savings as well as stating "effective until 04/**/2016". On 4/*/16, the customer's rates reverted our regularly posted rates. [redacted] contacted Optimum on 5/**/16 requesting to remove the telephone service; however, after speaking with Optimum Sales the customer accepted a new Double Play OOL/OV (with phone service) promotion, which expires on 6/*/16. The customer was informed that no credit is warranted.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[ [redacted] contacted Optimum on 5/**/16 requesting to remove the telephone service; however, after speaking with Optimum Sales the customer accepted a new Double Play OOL/OV (with phone service) promotion, which expires on 6/*/16. The customer was informed that no credit is warranted. ]

I have reviewed the response made by the business and found:1. The business made incorrect statement. Noone contacted me to remove the telephone service. The optimum sales agent indicated that phone service did not make any difference for me. 2. And in addition, the sales agent did not advise that I will pay extra price once promotion will be ended. Summary: the business mislead you, provided half of the story. I assume that they did it because it is easier for the business to reject my claim. They used a scam technique.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

On 5/**/16, an Optimum specialist spoke to the customer advising him that his Triple Play promotion ended on 4/*/16. Each monthly statement during that promotional time period reflected the promotional rate with the promotional savings as well as stating "effective until 04/**/2016". On 4/*/16, the customer's rates reverted our regularly posted rates. [redacted] contacted Optimum on 5/**/16 requesting to remove the telephone service; however, after speaking with Optimum Sales the customer accepted a new Double Play OOL/OV (with phone service) promotion, which expires on 6/*/16. The customer was informed that no credit is warranted. On 6/*/16, an Optimum Specialist spoke to the customer regarding his Revdex.com Rebuttal and advised him that the account holder would need to contact Optimum if they wanted to add or remove any service. [redacted] said he did not want to speak to us regarding his additional comments and disconnected the call.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business again tried to justify their actions. I was clear in my first complaint. I should not pay for the services which I did not use. I don't want to hear business justifications of their actions. I told the business representative that people who made a crime also tried to justify their actions, but it does not mean that these people are criminals.I understand the business tactic: they trying to call and convince me that they are correct in their actions. However, I already told them the Optimum that I should not pay for the phone services because I did not use it. I demand refund. Everything else is waste of time from the business side, that's why I did not want to talk to them further.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Cablevision was supposed to come to my house on 2/** for a router issue. They sent an e mail on 2/** confirming their time stating that they would be here between 11 and 2 pm. At approximetly 1220p I received a phone call that the technician had been to my house and left since we didn't pick up the call. He stated that he was in front of a yellow house w black shutters. My house is green with black shutters and on that particular day there were three cars in the driveway. The technician did not get out of his car and ring the doorbell. When we called him back and questioned him as to why he didn't get out of the car, he said he cancelled the appointment because no one picked up the phone. When we again asked him why he didn't get out and ring the doorbell he hung up . We then called Cablevision to speak to a supervisor to lodge a complaint and we were told we would be hearing from someone in 24-48 hours. The representative reschedules the appointment for the next day 2/** for the same time frame and reassured us that someone would be here. On Friday 2/**, we received yet another phone call from cablevision saying that the technician had had a flat tire and that as soon as it was fixed that he would come over. A few hours later another call, this time the hour was pushed from anywhere between 5p and 8pm when previous to that call the dispatch at cable vision said that the technician was 10 minutes away. At 530 pm we received yet another call telling us that he was going to be another 45 min late. All of this is unprofessional and down right wrong. I took two vacation days in order to be here. I work 12 hour shifts at 42 dollars an hour. I lost out on $1200 and I used up vacation days on days that were far from a vacation. On top of that I had to spend 225.00 on a newer, faster better router because cablevision's router cannot handle the demands of the internet service in my house. Subsequently I had to cancel my Valentine's reservations that were booked over a week ago and cancelling my babysitter. This is a terrible way to run a business and all I keep hearing is "i'm sorry" and "I understand" No ones does because I'm out money, vacation hours and Valentines dinner. The technician who showed up at 638 pm, was quite courteous and efficient and had our problem resolved within 20 minutes of arrival. All of these other issues could of been avoided if the original technician had had the courtesy to show up and ring the bell and assume that because we didn't pick up the phone that we weren't home. I have been a loyal customer to cablevidsion for over 10 years and I was very disappointed with these past two days of issues.Desired Settlement: I believe that because of all of my inconveniences I should receive a months credit to my account.

Business

Response:

I spoke with the customer who stated they have services with Cablevision, not [redacted].

This is not a [redacted] customer.

Business

Response:

We attempted to contact the customer by phone, but were unable to make contact. A No Contact Letter was sent to the customer on 3/*/14 with the contact information for our Field Service department.

Review: I received an increase in my optimum cable, telephone and internet bill. The increase was 33.34% from 155.12 to 206.85. When I complained that the bill was to high for me to pay, I was told that my promotional offer expired and this is my new promotional bill. I said it was still too high, Iand I was allowed to reduce various channels which I don't watch and my new bill will be $148. That was fine but I must still pay $177 206 minus a 29 "discount".

I feel this is unfair. Why should I pay $22 more than my last bill. When Optimum gives you no warning that they are going to cxharge you a ridiculous price increase. I will be looking for alternate suppliers in the meantime for my cable AND my Telephone AND my Internet. I am disabled (on disability for past 6 yrs, legally blind) and I can't afford these huge costs! [redacted]Desired Settlement: Pay my new discounted price now or at least my old bill.

Business

Response:

On 12/*/2014, Optimum spoke with the customer. Optimum advised the customer that we were able to obtain a copy of the letter sent tothe customer in October of 2014. The letter advises that his promotion was expiring and switching to new rates beginning with his November statement. The letter outlines the new rates. Additionally, Optimum offered the customer a new promotion at a lower rate to assist with the customers pricing concerns, the customer declined the promotion and terminated the call.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[YoI ur Answer Here]I did not I receive a letter from Optimum. When I asked the representative if the letter indicated that they were raising my bill 33 % and that my new rate would increase from $166 per month to over $206 per month they said - No, it did not. I told them that I considered the increase Usary and an increase like that if Not Illegal should be. I also told them that they eliminated all the channels I eliminated to reduce my bill the same day I complained 11/**. But Would charge me the new rate I agreed to but credited me with the discounted number of days from the $206 rate that I never agreed to.THAT is the issue I never agreed to the $206 rate, although I paid the bill, I feel I should pay the new rate I agreed to. And they can Choke on the $4.95 "monthly Promotional Rate that they are offering. So they can Increase me another 33% increase once that "Promotion" expires. These people need to be regulated and these "Promotional Rates" and their subsequent Illwgal Increases Eliminated.These people are no better than "Pirates".

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I switch my tv subscription from [redacted] to Cablevision over two years ago and when I switch Cablevision told me they would reimburse me for the early termination fee that [redacted] charged me which was $312.50. They also said I would get one month free of cable service which they never honored either. I have sent a number of request by fax and email with a paid copy of the bill and they have repeatedly refused to take care of the situation. I since then refuse to pay the monthly bill until the matter is straitened out. They have also canceled my service on 8/*/13 for nonpayment. I am not going to stay with Cablevision and have switch to [redacted] and I am not a bit upset about the cancelation of service however I want to make sure they credit me for the amount they had promised me when I first signed up. I would like this resolved before it ends up in the creditors hands and potentially damaging my credit. Thank you and please help me resolve this dispute.Desired Settlement: I would like Cablevision to credit me for the $312.50 for the cancelation fee and the one month of service of $139.25 that they promised and I have no problem paying them the difference if what I owe is more.

Business

Response:

[redacted] was contacted on 8/*/13. He immediately faxed his proof of ETF for review. [redacted] was explained that we would issue a credit to his accounmt for $312.50. [redacted] was advised that an additional credit of $65.05 would be applied for his inconvenience. [redacted] confirmed that he has been active with [redacted] since 8/*/13 and understands he will be disconnected as of 8/*/13 and credited for the time he was interrupted from 8/*/13-8/*/13. [redacted] is aware that any remaining credit on his account after the disconnection will be refunded out to him via check. Cablevision has not reported any negative information to the credit bureaus regarding his account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have talk to a representative of Cablevision and he is working on crediting me for the amount is owed and I will keep you informed as soon as they have done so.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I called about my bill and the rep used miss leading info such as " let me save you money by taking advantage of Thks special offer ". Failed to disclose information regards downgrading my Services .Desired Settlement: I want the modifications to be undone since I feel cheated I want my service + billing the way it was before I was promise to save money .

Business

Response:

On 7/*/14, a Corporate Executive Customer relations specialist informed the Customer that the Ultra 101 service was added back to his account for the promotional price of $9.95 for 1 year.

The Customer was satisfied.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am under a commercial contract with Cablevision with the last twenty years thru my homeowners association. According to the contract, I am provided a service called Family Cable and one Converter box and the association pays them monthly. The contact also indicates either party is prohibited from sending me a separate bill if it is covered under the contract. I started receiving a bill from Cablevision for services they are already being paid for under the contract. My account number is [redacted]. I am requesting the bill be corrected. I should not be billed for services covered under the contract. A civil suit will be filed if this problem is not corrected.Desired Settlement: I am requesting the bill be corrected. I should not be billed for services covered under the contract.

Consumer

Response:

The issue was corrected and resolved by the company.

Sincerely,

Review: We Recently had TV cable service with [redacted]. We went with Optimum because they were cheaper in price. The Optimum sales rep. gave us a package for $128.00 and with taxes $140.00 a month. We paid $140.00 the first month and $128.00 the second month. Now they are charging us $150.00. I called to complain about the price increase and they no nothing about the call with the sales rep. They said they would look into this matter in Five business days. About 10 business day went by and they still did not address my issue. I called and no one can explain the $10.00 increase.Desired Settlement: I would like for Optimum to bring my cable bill back to $140.00 a month. That is what the sales person told me that I would be paying every month and that is what Optimum and I agreed on. Optimum is cheating me by giving me one price and then charging another. This is very deceptive and this is no way off conducting business. This has to stop. This is very disappointing that no one in Optimum is doing anything about this. My account number with Optimum is [redacted]. Please help.

Business

Response:

On 6/**/14, Optimum

contacted the customer to advise he was quoted a monthly rate of $142.18.

The sales representative did not inform the customer that this amount included

taxes. He was also advised his current monthly rate before taxes is

$144.18, which includes a $2.00 increase to the Sports Programming Surcharge,

effective 5/*/14. [redacted] was assured all sales calls prior to the

installation have been reviewed and acknowledged that at no point during the

interactions he was incorrectly quoted.

Review: I called to have my cable service disconnected. I guess the representative thought I wanted all my services with Cablevision disconnected so he cancelled everything. I specifically asked him to keep on my home telephone number and internet until I can port my number over to a different company because I knew that my number had to remain active. I find out 2 days later that everything was disconnected on Cablevision end when that is not what I asked for them to do. After speaking with supervisors and representatives, they said they could not help me.Desired Settlement: I would just like my home number - ###-###-#### - to be active so my number can be transferred to a different company. Without the number remaining active the number cannot be transferred and someone in the customer service dept cancelled my number.

Business

Response:

On 9/**/13, CECR spoke with the customer and acknowledged receipt of her Revdex.com complaint. The telephone number requested for porting was confirmed ([redacted]) and the issue was escalated to OV Operations to assist the customer with the porting process. [redacted]'s number was successfully ported on 10/*/13 and she confirmed that her number was working. CECR made a follow up call to [redacted] on 10/*/13 to confirm the customer's satisfaction; however, she was not available and a message was left with our direct contact number. A closing letter was mailed to the customer's attention.Thanks,[redacted]

Review: This is a very disreputable company. The service was down off and on for about three months to the point that I had people from Optimum in my house 5 times. I asked several times for credit for the times the service was down and they sat they will give me a credit but this is never done. Also when I first signed up for the advertised $84.00 package I was never given this and was continually overcharged. I still feel as though I am being overcharged because when I call in I am told one thing and it never ends up this way. Also when you do call them it takes extreme amounts of time on the phone to finally address the billing problems. Then I am told that I would get credits and then some instead I receive a bill that is overcharging me. I would like an explanation of all the charges I have received from the beginning of this service to the present. I am sure that I am being overcharged.Desired Settlement: I would like an explanation of all the charges I have received from the beginning of this service to the present. I am sure that I am being overcharged.

Business

Response:

On 3/**/14, Field Service spoke with the customer and he accepted a credit $133.73 for his service issues. On 3/**/14, Sales contacted [redacted] to discuss his recent request regarding his promotion. [redacted] was advised that Cablevision were unable to validate the claim as the call in question was corrupted; however, as a courtesy Cablevision could offer free Showtime and Starz as well as Ultra 50 for 1 year, which he accepted.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this h is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company continues to overcharge me as well whenever their is an interruption of service I am told I would receive credit for the time I had no service and never receive the credit. I am also charged money for restore of service when my service was not interrupted therefore there should be no charge for restoration. This has been going on for several months. This is at the least unethical and my monthly charge has been going up when it should not be. Desired Outcome-Refund

Business

Response:

Attempts to reach the customer on 11/**, 11/** and 11/**/14 were unsuccessful and detailed messages were left. After the customer’s previous Revdex.com complaint, promised credit was issued to the customer’s account on 4/*/14. Optimum will charge a restore fee, per product, to restore service to accounts that have been interrupted for non-payment once a payment has been made. On 11/**/14, Optimum sent an email to the customer providing our direct contact information.

Review: I saw an add on optimum site for the services. [redacted] When I called, they said that they can't give me that price. As this is for new customers only.

I reviewed the add again and nowhere on the add it says that this offer has that restriction.Desired Settlement: I want optimum to honor the add. and provide service at an advertised price.

Business

Response:

On 10/**/14, Cablevision spoke with the customer regarding receipt of her Revdex.com complaint and confirmed the website in question that promotes a new acquisition offer for a 2 year TP offer ($84.95 per mo.) does in fact provide a disclosure at the bottom of the page (See Optimum Triple Play details) and when clicked on, will provide the stipulations of this offer and clears states this is for new customers. The customer was not near a computer to confirm this but feels the advertisement is deceptive and all the details should be shown without clicking an additional link.

Review: On August **, 2014 I attempted to establish service with Cablevision, I was told that there was a balance from 2005. I told them I never had cable service with them before. After numerous telephone calls, fax, and emails to have the issue resolved the billing and collection department continue to request more information. I provided them with a fraud statement, police report, proof of other fraudulent accounts from that address and notorized letter.Desired Settlement: I would like to have this removed from my name and social security number as obviously I never opened this account with them. At this point I have no interest in being a customer I just want all accounts that were fraudulently opened in my name removed.

Business

Response:

On 9/*/2014, Optimum Collections notified [redacted] the proof he provided from 2011 was not in the required time frame needed to dispute the balance from [redacted]. He would need to provide proof of residency from October 2005 through Jan 2006, the last 3 months of service at that address. On 9/**/14, Optimum followed up with the customer and left a message with our direct contact information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have made cablevision aware I did not live at that address and at the time in question I lived with my parents so the only acceptable proof I would have is a bank statement which the bank told me was not available from 9 years ago. Also, at that time I was a customer of [redacted] which closed. I have sent cablevison all the other documents I had to support a fraud claim that was made for that time period. I have sent them police reports, fraud affidavits and responses from other companies that there was fraud on my social security during the time they are requesting. Had cablevision followed the proper business practices of adding the delinquent account to my credit report like the other companies did, I would have been made aware of it in 2011 and rectefied it like I did with [redacted] and the countless other fraudulent accounts opened in my name from 2004 through 2011 when I discovered them. I can't make up a utility bill from 2005 or 2006 as I never had any utility bill in my name and I cannot make up a bank statement from 2005 or 2006 as I personally don't have any bank statements from 9 years agao and the bank that took over [redacted] also does not have them. All I can do is send the same proof I sent to the other creditors, which I have.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The proof submitted by [redacted] has been reviewed thoroughly. It does not prove the customer was not living at the residence in question for the time frame 2005 through 2006. The customer has been advised additional proof would be required in order to dispute the outstanding balance. On 9/**/14, an Optimum supervisor left a message with our direct contact information, following up on the customer’s additional inquiry to the Revdex.com.

Review: I called optimum Cablevision on 6/**/14 to request cable, phone, and Internet services from them. They scheduled me for 6/**/14 to have a technician install the service I requested. During the installation, one of the technician cracked my smart tv and on top of that didn't finish the installation, abandoning my apt without telling me thDesired Settlement: I want the company to pay for my TV which I can't watch now and finish the installation they left halfway in my apt

Business

Response:

Once the estimate is received, the contracting company will reimburse the customer for the damaged television set. Customer is in agreement with the resolution of this issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They asked me for the tv serial # which I provided to them in pictures. They said they will reimburse me sometime this week, now they're asking for a receipt which I also sent to them along with the payments I made for the tv and the guarantee I paid for it. I haven't hear from them to date, and I been home with no tv, cable or internet for 9 days now. At least before they came and messed everything up for me I had Internet. Please note that I have a child at home with no kind of entertainment at all.

?

Business

Response:

On 7/**/14, the customer was contacted. The customer is satisfied with one-time courtesy credit of $50.00 and with the $1000.00 given to replace his damaged television set.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I contacted the company on February *, 2014 and asked that they review my initial sales call, as I believe I was quoted a lower price for services. I was told that I should have a response in about ten days. I sent a follow up email on February **, 2014 and received a response stating

"After a review of your account, I see that this was referred to part of our management team on 2/*/14. I have sent an email requesting the status of your request. Either I or a member of our management team will contact you to let you know the status of that request.

I hope the information I have provided is helpful to you and that I was able to address your concern in a timely manner. We appreciate you patience and understanding."

It is now April **, 2014 ans I still have not had a response.Desired Settlement: I would like for the company to review the original sales call, and inform me with the prices that I was quoted during that call.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: 10/**/2014 - Called Optimum Online (###-###-####)Retention Dept. Spoke to [redacted]. Told her my current promotion was ending 11/*/14 and asked what was available.Was told: Silver Package with all other products I had for $160.23 and about $6.00 in other taxes and charges.She attempted to enter this promotion. Was told it was too far from 11/*/2014 and I would have to call back.10/**/2014 - called back for promotion promised by [redacted] on 10/**/14. Was told "that's not available" "can't do anything about it" "conversation is noted...but no promotion was entered, so it doesn't exist"Desired Settlement: Want the Silver Package (along with other products I already have) for $160.23 with about $6.00 in taxes and other charges. As promised by [redacted] on 10/**/14.

Business

Response:

[redacted] was contacted between 10.**.2014 and 11[redacted].2014 advised that any offer not accepted on the date it is presented, would

later be considered null and void. [redacted] was advised that the 1st of

3-$30 credit offere by [redacted] on 10.**.14 was applied the same day; however, any other changes to her package would result in an increase to her

monthly bill.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Spoke with someone from Cablevision who said they listened to the conversation and I was offered the package (as I said) and quoted the price that I said. The issue was NOT that I didn't take the package that day. The issue was that I was offered a bogus promotion and told to call back.

The response from cablevision makes it sound as if it was my error for not accepting that package that day (which I tried to do but was told to call back).

Cablevision needs to #1 honor the promotions/prices offered and #2 stop offering things if they are not valid.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

[redacted]- [redacted]

Business

Response:

Multiple attempts to reach [redacted] between 11.[redacted]2014 and 11.**.2014 were unsuccessful. A No Contact letter was sent to the customer via [redacted]

mail.

Review: I have been a client of Optimum Cable in New Jersey for over 4 years and I called on 10/**/2014 at 4:42pm and asked for any promotions for existing customers. I was told no and that the only way would be if I were a new customer. This is outrageous because in my area this is the only cable company that we can use as [redacted] or [redacted] is not permitted in the building complex. I feel that this should be re-visited as I have been a loyal customer. I should have the same offers as new customers.Desired Settlement: The ability to have the same offer that is being provided for cable, Internet, and phone services.

Business

Response:

Cablevision spoke with the customer on 10/**/14 and 10/**/14. On 10/**/14, the customer was offered a 12-month promotion to lower her monthly rate which she accepted. The customer was satisfied with the resolution.

Review: For account #[redacted] on May [redacted] 2014 [redacted]s asked me to pay $183.00 on her cable bill which was the minimum due at the time for her account . By mistake I paid $453.14 I called Optimum immediately they told me to call my bank in order to put in a dispute . The dispute was made and the next day Optimum reversed the payment and cut the service for [redacted] cable. I never received a refund and have been getting the run around ever since . I was told in June to wait 6-8 weeks for the money it's been longer than that. Please help me get my money back times is hard and I need my money.Desired Settlement: I would like $453.14 returned to immediately

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I lost the internet signal for more than 1 month, and optimum cable services in [redacted] is still delaying to fix it for me.Desired Settlement: Hopefully the internet signal could recover back ASAP, it makes my life very very messy!!!!!!!!I need the cable and internet!!!!!!!!

Business

Response:

Cablevision’s Field Service department determined the customer’s service issues was due to them having a bad interior line. Our Field Service technicians attempted to replace defective wiring; however, they were unsuccessful because they needed special permission from the buildings management team to complete this particular repair. Afterwards, the customer was referred to an electrician to

replace the defective wiring. The customer would later be granted permission from the building management to have the wiring ran on the exterior of the building. On 9/**/14, Cablevision spoke to the customer and scheduled an appointment for 09/** to have defective wiring replaced. The wiring was replaced on 09/**/14 to the customer’s satisfaction and a service credit was offered, which the customer accepted.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had terminated my Optimum triple play service on June [redacted], that was the end of the monthly pay period. I was charged $3.85 for the taxes. I had no service (usage) charges, thus there can not be any taxes. I negotiated with the representative and the $3.85 charge ws removed and the bill for me became $0.00. I asked for the final billing statement and again I received bill for $3.85. Third time Optimum telephone response on July ** was optimum does not sent a statement of $0.00 though my balance is $0.00 the final billing statement would still read $3.85.My account number is -- [redacted] want the final billing statement from Optimum as $0.00. So in future Optimum does not report me as a delinquent customer and spoil my credit.Desired Settlement: I want the final billing statement from Optimum as $0.00 for my account.

Business

Response:

Cablevision does not send out a zero balance bill on a disconnected account, as per our billing practices. On 7/**/2014 a letter was provided to [redacted] via US Mail stating there is a zero balance on the account as of 7/*/2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,