Cablevision Systems Corporation

Review: I have been a client of Optimum Cable in New Jersey for over 4 years and I called on 10/**/2014 at 4:42pm and asked for any promotions for existing customers. I was told no and that the only way would be if I were a new customer. This is outrageous because in my area this is the only cable company that we can use as [redacted] or [redacted] is not permitted in the building complex. I feel that this should be re-visited as I have been a loyal customer. I should have the same offers as new customers.Desired Settlement: The ability to have the same offer that is being provided for cable, Internet, and phone services.

Business

Response:

Cablevision spoke with the customer on 10/**/14 and 10/**/14. On 10/**/14, the customer was offered a 12-month promotion to lower her monthly rate which she accepted. The customer was satisfied with the resolution.

Review: 10/**/2014 - Called Optimum Online (###-###-####)Retention Dept. Spoke to [redacted]. Told her my current promotion was ending 11/*/14 and asked what was available.Was told: Silver Package with all other products I had for $160.23 and about $6.00 in other taxes and charges.She attempted to enter this promotion. Was told it was too far from 11/*/2014 and I would have to call back.10/**/2014 - called back for promotion promised by [redacted] on 10/**/14. Was told "that's not available" "can't do anything about it" "conversation is noted...but no promotion was entered, so it doesn't exist"Desired Settlement: Want the Silver Package (along with other products I already have) for $160.23 with about $6.00 in taxes and other charges. As promised by [redacted] on 10/**/14.

Business

Response:

[redacted] was contacted between 10.**.2014 and 11[redacted].2014 advised that any offer not accepted on the date it is presented, would

later be considered null and void. [redacted] was advised that the 1st of

3-$30 credit offere by [redacted] on 10.**.14 was applied the same day; however, any other changes to her package would result in an increase to her

monthly bill.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Spoke with someone from Cablevision who said they listened to the conversation and I was offered the package (as I said) and quoted the price that I said. The issue was NOT that I didn't take the package that day. The issue was that I was offered a bogus promotion and told to call back.

The response from cablevision makes it sound as if it was my error for not accepting that package that day (which I tried to do but was told to call back).

Cablevision needs to #1 honor the promotions/prices offered and #2 stop offering things if they are not valid.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

[redacted]- [redacted]

Business

Response:

Multiple attempts to reach [redacted] between 11.[redacted]2014 and 11.**.2014 were unsuccessful. A No Contact letter was sent to the customer via [redacted]

mail.

I have had the worse experience with dealing with this company. As we speak I have spoken to their customer service department on numerous occasions in reference to my account which is currently in temporary disconnect status. I have called for the past few days to pay down the bill to get my bill reinstated. I explained that I had recently lost my job and was just getting back with my finances and that due to the fact that I had initially not expected to lose my job had issued a check that had been returned. Optimum put in a request after I made the request to pay $300 to help get my account in good standing. After numerous conversations the only thing that was determined was that Optimums system says that I owe one past due and their customer service says I owe another. After making their customer service department aware of this all they can say was they understand and were sorry but was nothing they can do. Not to minimize the overall displeasure with the company that was merely one example. At this point I want to make sure that my grievance is filed and it is noted that this company is not as they state there to help the customer.

Review: I received an e-mail from Optimum/Cablevision on 2/**/2014 stating that I would have full access to view all recent statements and pay the bill I owe after discontinuing my service with Optimum/Cablevision. I logged onto the primary account holder and discovered my account was barred access to view statements and pay the bill. I then proceeded to log onto the secondary holder, and that too, had its access restricted. I then proceeded to contact Optimum chat support online today (at 10:40 AM EST, 3/*/2014), and was told that I did not have access to recent statements online, and the inability to pay the bill online after my service was discontinued. When I asked the agent [redacted] if the e-mail I received was a lie, he avoided this question and then proceeded to quickly end the conversation, without any closing remarks, and as I was still typing.

I am frustrated with this incompetence, even as an ex-customer. All I want to do is pay Optimum/Cablevision the correct bill, and to be able to view all recent statements as they stated in their e-mail to me on 2/**/2014.Desired Settlement: I would like my primary account, [redacted], to be restored the appropriate online access to statements and the ability to view and pay the bill online as stated by Optimum/Cablevision's e-mail to me on 2/**/2014. An apology would also be nice. I am doing my very best to reach out and pay Optimum/Cablevision, even as a former customer with completely no obligation to do so. I should not be disrespected or ignored due to a courtesy I am extending out to Optimum/Cablevision.

Business

Response:

On 3/*/14, the customer was contacted. An apology was given for the incoveinence and his Visa payment for the full balance of $28.30 was taken.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My Internet Service Provider, Cablevision (Optimum Online) is advertising their package (that my mother is paying for) as 50 download speed and up to 25 upload speed with a rough base of 10-15 upload.

For a couple of years now, I've had to call them every month or so, sometimes several times in a month, to send technicians out or to simply help me with an issue with the service that they "provide".

They always patch things up but they never TRULY fix any issues, as you can tell from my frustration. At this point, I am currently being throttled by my ISP to the point where they see me using my upload capability and they are squeezing it and essentially bringing it to a surging halt. I am not able to do anything at this point and they act as if I'm crazy when I tell them that I believe they're throttling me.

I will be streaming on [redacted] where I use my upload speed to upload my video game footage so other people can see it. All of my software is up to date, I've tried TWO routers, one of them being theirs, my wires are fine, my computer is brand new and I spent over $1,000 on it to make sure that I wouldn't have an issue, not to mention several hundred dollars on essential items to accompany my computer. I will run my stream for 25-30 minutes, sometimes it will be good for up to 50 minutes. When they notice that I'm using my bandwidth/upload speed, they throttle me and drop my upload speed from an average of 25 down to 1 or sometimes even less than 1. The only time I had NO issue streaming was when I was on the phone with a supervisor. I had my stream running for an hour and 30 minutes. Around the 1 hour and 20 minute mark, I was on the call with the supervisor. When I told her I felt like I was getting throttled, my stream quality shot up to it's normal potential and there was no lag, there was no choppiness, there was just quality and perfection. As soon as she hung up I dropped back down to 1 mbps upload. CLEAR issue, almost no disputing it at this point.Desired Settlement: I want them to fix the issue. My mother has been a loyal cablevision customer for decades now and she would rather not stop at this point. They are clearly throttling me, there's no way around it. I want Cablevision/Optimum Online to cease their throttling, as it's making a large impact on my life and a stressful one at that. Threaten them, make it so that they can never throttle ever again. If they have to upgrade their equipment, make them do it. It's unfair that my mother has been a loyal customer for so many years and I have to deal with things like this on almost a monthly basis.

Business

Response:

Testing results show that all equipment is operating within specification; preventative maintenance was done and a D-Link router was installed and outside connections were tightened. Additionally, a monitor has been placed on the customer’s services and node and the customer is aware that that the downstairs connections will be checked, as well. Field Service remains in contact with the customer and the customer was provided with [redacted]’ direct contact information should he experience any service issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am in contact with [redacted] and I have faith that the service will be fixed as they have acknowledged, as learned today, that there is an issue "on the back end". Upon completion, I will gladly withdraw my complaint. With due respect, I wish to be 100% certain that this issue is resolved before anything is done considering the following

-I have had issues in the past that were not resolved (However, they never reached this extent)

-The D-Link router installed, much like the router they provided prior to it, seems to snap off my connection for long enough to disturb anything I am doing no matter what is being done every few days with a recurrence every 60 minutes.

-I would like to run a few more tests before concluding that I will be able to stream. Considering the amount of upload speed I am meant to be provided, regardless of "prime time" or people that are also connected to the node using their service, my service should never be disrupted on the basis that I am only using probably 5 mb/ps out of the 25 I'm meant to get.

I suspect that Cablevision/Optimum Online will resolve this issue, however, as mentioned, I just want to be 100% sure that the issue is resolved before pulling the complaint.

Regardless, thank you very, very much for your cooperation throughout this entire process. I truly hope that we can figure this out and fix it. My mother has been with Cablevision for decades and that is no understatement. I want it to remain that way.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: CABLEVISION HAS COMPLETELY SCREWED UP MY BILLING AND IS DOUBLE-CHARGING ME FOR SERVICES. IN MARCH I SIMPLY ESTABLISHED SERVICE TO MY SUMMER HOME IN SEASIDE HEIGHTS, NJ & I WAS SET TO HAVE MY BILL AUTO-CHARGED LIKE I HAVE BEEN SET TO HAVE FOR YEARS!!! THEY HAVE CAUSED PROBLEMS TO BOTH MY NEW YORK HOME & MY NEW JERSEY HOMES! THEY HAVE COMPLETELY SCREWED UP MY SERVICE & MY BILL EVEN GOING SO FAR AS TO TURN OFF MY SERVICE WHEN MY BILLS ARE SET TO BE AUTOMATICALLY PAID.Desired Settlement: I WANT CABLEVISION TO REFUND ME THE MONEY THAT I HAVE BEEN FORCED TO PAY TWICE & I ALSO WANT THEM TO KEEP MY BILLS SEPARATE! MY NEW YORK ADDRESS HAS NOTHING TO DO WITH MY NEW JERSEY ADDRESS. I ALSO WANT MY SERVICES TO WORK PROPERLY WHICH THEY ARE NOT!

Business

Response:

[redacted] was contacted between 06/**/14 and 07/**/14 and an apology was extended on behalf of Optimum for the issues he encountered. [redacted] was advised that he was not double billed; however, the ending balance on a previous account was transferred to a new account, which resulted in a higher than normal bill. [redacted] wanted to have his automatic bill pay be set up by Optimum. On 06/**/14, Billing and Collections Payment Resolution advised that the automatic payment could be switched from one account to another as the information is already archived. Attempts to contact [redacted] between 06/**/14 and 07/**/14 have been unsuccessful. On 07/**/14, a No Contact letter was composed to be sent via U. S. Postal mail pending a final attempt to reach [redacted].

Review: Re: account#[redacted] On Apr.**.2014 my service was temp. interrupted due to non payment, which is totally acceptable and understandable. On May.*.2014 9:37 am I had contacted customer service and requested my account to be permanently closed due to the reason that I am not able to afford the sixty dollars a month and I am trying to avoid additional penalties.( given the fact that my monthly service fee doubled from $30 to $60 and the company reengaged on what I was told upon signing up a year earlier, which was when the year promotion end I can call up and it will be renewed for thirty a month, however when the year was up and I called up I was informed there no promotion for $30/month but I can add tv service or phone service and pay over double) . I spoke to two customer service reps who informed me that because the account is temporarily interrupted they are NOT able to permanently close it. what I need to do is send a payment, once they receive the payment there will be an automatic reconnection fee applies to my account and once my account is active I then need to call them up and ask to close my account. and of course I will need tot pay for service used from the time it was automatically reconnected until the request to close the account is received. I asked to speak to a [redacted] I was informed there was no [redacted] available at the moment so I requested a [redacted] to call me back asap.as of today 5.**.2014 12:47pm no one from cablevision has called me to resolve this issueDesired Settlement: I will like my account to be permanently closed and have a final bill mailed to me PRIOR to sending a payment, I refuse to pay any automatic reconnection charges for I do not want to continue my service with this company. I am willing to keep the service with the company if indeed they will fulfill their initial promise of continued service for $29.95 a month. Thank You Kindley

Business

Response:

Several attempts were made to contact [redacted] between 5.**.14 and 5.**.14 with no success. A "No Contact" letter was drafted and sent to [redacted] via U.S. postal mail on 5.**.2014 // Based on his account history, [redacted] is eligible for a one year Optimum Online save promotion, at a rate of $49.95 per month before taxes. [redacted]'s request to have his account immediately disconnected was not able to be completed due to the pending involuntary disconnect status on his account for nonpayment. [redacted] would have to satisfy his past-due balance before a voluntary disconnect could be completed.

Consumer

Response:

I have spoken to two different representative from two different departments. [redacted] which informed me that indeed Optimum will permanently close my account as per my request which contradicts the business response and a [redacted] ext [redacted]) which informed me that the company is unable to confirm the representative who signed me up for the service due to the fact that they are u able to retrieve the phone call. She also offered me the ability to continue my service for $49.95 a month which I have declined for it is still nearly double what I been paying and was told have the opportunity to continue. it appears to me the business sale tactics are not straight forward, customers are told one thing in order to sign up and the business back peddles when it is time to fulfill the promise under excuses such as the inability to retrieve recorded conversations or " we have no such promotions at this time". I had notified the business of me declining the $49.95 offer and requested a final bill be mailed to me along with a prepaid postage label for me to return the router back. I have yet to get a response back.

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The modem was shipped put today 6.**.14 with the label provided by Optimum .will need to have physical hold of the final bill showing the credit for modem returned to give the proper response in regards to the final bill.Thank u kindly.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

On 7/**/014 [redacted] account was credited $100.00 for a returned modem leaving the final amount due of $99.72. A Letter was mailed on 7/**/14.

Review: After ending my internet services with this company around 12/**/14 they sent me a bill for the month of January 1/*/15. I spoke to a customer service representative that said the final bill was for December services. However as I explained to the customer service representative that I prepay my months as they required when I opened the account. So I paid for the entire month of December on 12/*/14. The CS representative tried to say that the payment on 12/*/14 was for the month of November. This is not true. I have all my bank records that clearly show that I pay in advance. (I doubled checked this before filling this complaint) The CS representative ended the conversation by saying that the bill must have been auto generated because the account was still open until the end of the month. Of course today I see that they deducted the 49.95$ from my credit card through a auto payment setting. I am filling this complaint today because they double charged me for December and lied about it. I did notify the CS representative that I would report it if they charged me as well. I would like this 49.95$ refunded immediately to my credit card.Desired Settlement: I would like my 49.95 dollars refunded to my credit card immediately. Also I would like others to be aware of this and the Revdex.com to be aware of these possible accidental or possible dishonest business practices and to be aware that this same situation could affect more people than just myself. Maybe a investigation would reveal this happening to others on a larger scale.

Business

Response:

[redacted] was contacted on 1/*/2014 to acknowledge receipt of his Revdex.com Complaint. An apology was extended to [redacted] for receiving inconsistent information. [redacted] was advised his request for immediate refund to his credit card of a the total $51.56 remaining from his account for services not provided due to his requested disconnection has been processed. CECR contacted [redacted] on 1/*/2015 to assure the refund was applied to his credit card. [redacted] confirmed he has received the refund.

Within the last month I had requested a cheaper package from Cablevision/Optimum. They were unable to do so so I had [redacted] installed yesterday (1/**/2016). Today I called to cancel Cablevision.

The final person I spoke to repeatedly asked me if I wanted to save more money and that he could offer me a better deal than [redacted]. I refused and asked him to continue the paperwork to cancel my cable. He continue to interrogate me with the same question to such a point where I literally screamed at the top of my lungs for him to do the paperwork. I finally asked to speak to a manager.

He then stated that the manager would call back within six or seven hours. I didn't accept this because I needed to leave the house. Then I asked him to just cancel the cable. Again he antagonized me stating that I wanted to speak to a manager. He supposedly continued with the paperwork while still antagonizing me with the question why I didn't want to save money. I refused to engage in that question and requested that he stop talking and continue with the paperwork. He stated that he could do both. I hung up the phone.

Review: THEY WANT TO RAISE MY OPTIMUM VOICE AN ADDITIONAL 100% EVERY MONTH.Desired Settlement: BILLING ADJUSTMENT TO A REASONABLE LEVEL.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

A REP CALLED ME BACK & THE ISSUE IS SATISFACTORILY RESOLVED.

Business

Response:

Review: I currently mover to the first floor in my apartment building on september *, 2014. the previous tenants use optimum cable-vision also in my previous apartment the landlord provided optimum. early july I called cablevision to set up an appointment to add service to the floor they stated it wouldn't be a problem once the old tenants is vacant and I have access to the apartment give customer service a call. last week an advertisement circular was received with the promotion of $79.99 for the first 2years . Great! im now moving on my own what an awesome start .

so I called up optimum service only to be told the promotion could not be extended to me cause I previously had service in 2006 and it was terminated. o that was in 2006 and it had a $0 balance when I left for college . I cant believe 8 years later im being criticized for an account that was left with no balance . what happen to mending and starting new relationships . on the other-hand I clearly reed the advertisement and did not retrieve such information such as "no promotion given to previous customer" . I do consider myself being a new customer since its been 9years since service and when I had service it was cablevision not optimum.

optimum also stated to match all competitors [redacted] is offering service in my area expect for internet. I really don't want the headache of having to pay separate service bills so please help me; I will be a valued customer.Desired Settlement: please im asking for all the assistance to receive such a great promotion help me , this is my first apartment on my own and I want a hassle free experience .

optimum cable tv would be a great house warming entertainment .

Business

Response:

On 9/**/14, Optimum contacted [redacted] advising him that as a courtesy, we will provide him with the 2-year Triple Play Value promotion based on the offer that was mailed to him. [redacted] was advised an install fee and a month in advance was required at the time of install in order to complete the order. [redacted] was quoted a monthly total of $103.85 plus taxes. [redacted] is satisifed.

Review: I activated an account with Cablevision in the summer of 2013 with the least expensive plan they had. They claimed someone changed the plan without telling me first and then proceeded to bill me for another account. I never called to change the service plan and I've never lived at the address they claim the account was in.Desired Settlement: I'd like them to adjust their billing, apologize for their error, and explain why they change the initial service plan.

Business

Response:

The Corporate Customer Relations specialist has only been able to make initial contact with the customer since 9/*/2014. We will continue to attempt contact with the cutomer to resolve their issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The company representative called me once about to get information on the complaint and then never got back to me. Nothing has changed, they haven't justified their billing, never mind adjusting it. Only when they fix their error will I consider this matter resolved, if not I'll have not other option but to also complain to local and state agencies.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

You should only be calling me at the number I provided when I opened the account: ###-###-####.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Cablevision reached the customer at the number provided in

the second rebuttal on 9/**/2014. The customer was educated on how the upgrade

to his TV package was done via the cable box in his home using the upgrade

channel. The customer was advised that in order to review and adjust the

balance transfer on his account we will need proof of identity. The customer

was provided with a fax number to submit the proof to Cablevision and the

customer will do so on 9/**/2014. The customer is not satisfied with the

process used to determine proof of identity; however the customer is satisfied

that Cablevision is moving forward in resolving his complaint.

Review: I have been purchasing internet service from Cablevision for $39.95. As per the Optimum website in month 13 through 25, the rate increases to $49.95. However, Optimum increased my monthly rate to $59.95 which is in errror. I talked to numerous representatives at Optimum including [redacted], and they tell you every excuse why you don't qualify.

I am asking Optimum to honor the $49.95 rate for the next 12 months, as they advertise. Anything less than this is false advertising.

The customer service at Optimum is aweful. They don't care about customers and they won't make accomodations.

As per the Optimum website the following is posted: [redacted] Under Technical Support click on #4 Optimum Online

Optimum Online $39.95 offer details

Offer for new residential customers subscribing to Optimum Online only. 1 modem/router per household. As of the 13th month Optimum Online will be billed at $49.95. As of the 25th month, Optimum Online will be billed at regular rate of $59.95. Install fee applies for professional installation. Minimum system requirements & equipment configurations apply. Actual speeds may vary and are not guaranteed. Smart Router is available to new Optimum Online customers. Smart Router free for the life of the acct when Optimum Online is maintained. Not available in all areas. Prices and terms subject to change without notice.Desired Settlement: I would like to get optimum online for $49.95 per month as stated on their website. Just provide what your advertising. Is that too much to ask?

Business

Response:

On 11/*/14, Optimum spoke to customer to advise him that the promotion he is referencing is for new customers. He was further advised that since he is not a new customer, he would not be eligible for this promotion.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I reject the Cablevision response because they publish false advertising on the internet and don't make any accommodations to resolve the issue. I intend to file a complaint with the NY Attorney Generals office with Attorney Genera[redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I am a retired senior citizen on a fixed income and has been an Optimum customer since 2007. Sometime during 10/** - 12/** I was continuously preyed on to purchase Triple Play bundled service by pushy sales representatives. I finally agreed after informing the representative that I received a laptop as a gift. A technician came out and installed a modem, complained about wiring challenges, and left when without providing me with any instruction on connectivity. I have been paying 49.99 for the past 12 months for internet services and was never able to connect to the internet. My minimal technical skills, lack of product knowledge, and age all played a part in not realizing the services did not work since I only used my laptop for Outlook and games. Upon receiving a smart phone and not being able to receive Wifi my daughter convinced me to contact the company. At which time I was told that because I never received a router I was unable to connect to the internet and one will be sent out. My daughter and I then contacted the company and requested a credit or refund since the installation was incomplete for laptop devices. The technician was aware that I did not have a desktop computer, installed a modem in my home and left without informing me that a router is required for laptop usage. I truly believe that Optimum has engaged in unethical business practices and is misleading its customers. Employees are deceitful, prey on the elderly, lack empathy and training, and provides poor customer service.

I spoke with [redacted] who offered 49.99 to compensate for the issues which is unacceptable, I requested to speak with a supervisor and was transferred to [redacted], who claimed to be a supervisor. I then requested his supervisor and was transferred to [redacted] who handles escalated calls. I later found out that [redacted] is a Lead, which supports my point that their employees are deceitful. [redacted] then made his "good faith" offer of 99.99 which he considered fair and justified for my loyalty and good standing as a customer in a "tricky situation." He questioned several times why did I wait so long to contact a company which is open 24/7 for it's customers. My daughter then explained again that I am a elderly, living alone, she resides out of town, and that I am computer savvy. She then inquired if he has parents and how old are his parents maybe he'll then understand how things are for people of my age with similar circumstances. [redacted] was asked to clarify his coined "tricky situation" since the term was used several times in his conversation. It appeared that he questioned my service usage when he has access to determine internet usage and knows that I could not have possibly connected my laptop without a router. He mentioned he's in a "tricky situation" since he's going above and beyond to offer 99.99 which is more than what was authorized. I declined since I paid $600.00 for services which I could not use because the installation was incomplete. He later increased his offer to 150.00 which I also declined because it is unfair to be penalized for incompetent workers lack of knowledge and skills. I am not sure how many other senior citizens are duped by companies with unethical and scrupulous business practices.Desired Settlement: A full refund of $600.00 or internet credit for a year…..Again why am I being exploited and penalized for incompetence. I was continuously pursued by their representatives to get Triple Play.

Business

Response:

On 1/*/15, CECR made customer contact and acknowledged the complaint. The customer requested us to call back the next day. Between 01/**/15-01/**/15, CECR attempted to reach [redacted]; however, was unsuccessful and left messages with our direct contact information. On 01/**/15, a No Contact Letter was mailed to [redacted], advising her that we would be happy to assist her with the issue that she is experiencing, but would require further details of the issue that she is experiencing. The customer's satisfaction is unknown due to no contact.

Review: I have contacted [redacted] and cablevision over 10 times easily to ask when I would get my home services installed. The technician came out and told me I have no cable line running to my house, and they cannot install service without cable, that part I understood. They told me someone would be out to survey the area in 1-1 1/2 weeks, and they came 2 weeks later after I called 4 times, 3 times I had the customer service fill out a complaint to cablevision who was supposed to run the line. They finally contacted me the day the guy came out, and me and my father spoke to him (and he will vouge that he did) and the man said that someone would be here the next morning to install the line. No one came that morning so I called up and asked when someone will be coming 3 times that day. And each time they said they would be coming at a certain time range and they did not. Today is October [redacted], and this happened over a week ago. I called them again two days ago and asked what is going on they said they have no way to contact Cablevision except through email. I find that very unprofessional being a high end company thats provides home services and its also not a good way to run a business without a phone number in my opinion. But as I spoke to the guy he said he would send an email and let them know to contact me and I told him that I would be contacting the Revdex.com. This was 2 days ago and he said someone would contact me within 24 hours and no one has contacted me. We(my roomate and I) have already payed for service on 10/**/15 and have a receipt, but have not received any services yet we are extremely disappointed that this company has taken the funds from both of out bank accounts and have given us false information on multiple accounts, I have stay home from work losing days of pay because they said that they would be here to install and I needed to be here and no one has ever comeDesired Settlement: I would like to have Internet, phone, and cable running to my house that I payed for 16 days ago. And my roommate and I both took off a couple days of work when they said someone would be here, and I would like to have 2 months free service for letting us wait this long woth poor communication and information given to us.

Business

Response:

On 10/**/15, Cablevision contacted the filing complainant at the reach number provided in the complaint. While the complainant is account holder requesting service, he is not the property owner of the address of which he is requesting service. Cablevision has never serviced this address at any point in the past, therefore, the property has no existing cable line. To run a new cable line on a property of which we've never serviced, Cablevision must obtain permission from the property owner, who would not only have to agree to allow Cablevision to run a cable line, but also to contribute monetarily towards a portion of the construction costs to run said line. This contribution is in addition to general installation costs that are associated with general installation of services. The complainant advised that the property owner is his father, and provided the necessary contact information to reach him to discuss the request at hand. On 11/*/15, the property owner and Cablevision came to an agreement on a price that would be paid by the property owner that would allow Cablevision to run the new cable line, and proceed with general installation of service to be rendered to the complainant as account holder. The required payment towards construction cost was received on 11/*/15. On 11/*/15, the new cable line and service installation was complete. Subsequent follow up with the complainant was completed on 11/*/15, where the customer advised that the matter had been resolved to his satisfaction.

Review: On or about Tuesday, November **, I received a call from cablevision regarding a balance of about $29. I called back and inform them that the balance plus the monthly charge will be forth coming when my bill indicated which was November [redacted] and to please note my account as I did not want to receive any more calls. I received another two called on November ** stating the same message that there was a balance on my account. I called back informing them of the fact stated above. On November [redacted] I received another call once again about my balance. I was really angry and told them that the bill had been paid electronically and was cleared from my bank on said day. On Friday I believe the same call occurred and informed them that the bill was paid on November ** one day before the due date. The long and short of the conversation was we apologize, but it is a computer generated call. I said the bill has been paid - one day early. On Saturday, November **, I received another call indicating that my bill had not been paid. I called back and was told that ......had not been posted...." This is certainly not my problem. These generated computer calls, in my opinion is a form of harassment. I am a senior citizen in a senior community and cablevision is the only provided that is offered to me. A lawyer might be consulted for some advise.Desired Settlement: I honestly would like an adjustment to my monthly bill even though the seniors where I live do receive a discount which is appreciated especially when you are on a fixed income. What is not appreciated is the computer generated calls.I believe oversight should be instituted whereby an a/c can be noted that the customer has been apprized of their status & the customer has agreed to send the balance in by the due date. After the due date, it is understood another "collection" call would be made.

Business

Response:

On 11/**/15, at 6:45 PM, [redacted] was contacted and in response of her complaint to the Revdex.com. An apology was

offered and she was advised that collection calls would be stopped and the collection

calls were stopped as requested. The customer's payment for $124.00 was applied on 11/**/15.

Review: On June [redacted] at 2:30 pm I spoke to a person named [redacted] in account retention for cablevision. I was planning on canceling my service at the time so I was connected to her and she presented me with a new offer. She quote me a price of $94.95 for the triple play preferred package. I reviewed the cost with her several times during our time on the phone and she reiterated over and over that the price would be $94.95 for all 3 services (triple play). I received my first bill and behold they are charing me $109.85 for the service. I immediately called optimum on Tuesday June [redacted] and was told that there was nothing they could do. I did not stop there and demanded to speak to [redacted]. Once I got to the [redacted] they told me that all conversations are recorders and they would "pull" the call to see if she ([redacted]) did in fact quote me a price of $94.95, which I was glad to hear because I know they would hear it for themselves and honor the price she gave me. The [redacted] told me it would take 72 hours to do this. I waited the 3 days and called back when no one contacted me on Friday June [redacted]. I was told that the notes in the computer said it had not been pulled yet and no [redacted] responded to the request. I was told they would put in another request and I should wait. I called again on Monday June [redacted]. I was told it still hadn't been pulled by a [redacted] At that point I demanded to speak to a higher [redacted]. They put me in touch with a gentleman who said he would personally handle my case and have the phone conversation pulled. His phone number is ###-###-####, he gave it to me so I could work with him directly. After he never got back to me I called again on Wednesday July * and got his voice mail. I left him a message and he called back to tell me it still wasn't pulled. I called again today and left another message with no call back. It has now been 10 days with no resolution when I was told that it would take only 72 hours to pull a recorded phone conversation. The phone conversation will clearly show I was the victim of a bait and switch price scam.Desired Settlement: I would like them to honor the price I was given $94.95 for the preferred triple play.

Review: PROPERTY DAMAGE TECH DRILLED HOLE AND DAMAGE SIDING REQUEST WAS DENIED BECAUSE TECH DID NOT DAMAGE PROPERTYDesired Settlement: REPAIR

Business

Response:

On 9/*/14, [redacted] contacted Customer Service to report damage done during installation. Field Service completed a survey and it was determined that although the technician who installed the service on 9/* did cause damage, there was also previous damage to the home’s siding that we would not be responsible for. It was also determined that [redacted] is not the properly owner, therefore; the [redacted] has been in contact with [redacted] ([redacted]) to resolve the complaint. On 9/**/14, the [redacted] contacted [redacted] to advise that we are working with the property

owner to ensure that the repair is resolved to their satisfaction and thanked her for her involvement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The supervisor has made contact with [redacted], but the damage has not been repaired or looked at. I received a call from the corporate office in responds to my complaint waiting resolution.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The siding repair was completed 10/** and both [redacted] and [redacted] were informed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved as far as the property damage.

Sincerely,

Review: Since adding a Multi DVR Service in August 2013, we have had multiple repair issues that never have been fully resolved. I have spent so much time either on the phone trying to resolve these issues or waiting for a technician to come to my home & not resolve the problem fully for it to happen again & waste my time & energy. I have been credited only for some of the issues for it to happen again. I never receive a call back from a supervisor when asked & I am always generating the call to ask to speak with one. It's been horrible customer service as well as interrupted service to my TV watching that has caused an inconvenience & added stress that my family & I do not need.Desired Settlement: I would like to be compensated for all the time this has been not resolved & the inconvenience of not resolving this problem yet. I was only given a the amount for the Multi DVR credit which I think due to the time it has been & still not resolved I should be credited & refunded a lot or until this repair is finally resolved.

Business

Response:

FSS [redacted] left message on 12/*/13 for [redacted] to discuss service issues with Multi Room DVR.FSS [redacted] left a second message on 12/**/13 to discuss service issue.Requesting extension until 12/**/13 to work with customer to resolve the issue.After further investigation it has been determined that the issue is not with multi room dvr but with dropping audio on both live and recorded programs. It has been determined to be an issue with the customers equipment.FSS [redacted] waiting for the customer to be available to connect the television with component cables as oppossed to HDMI. [redacted] has direct contact information for [redacted] and will contact [redacted] when she is avaible to change the connection to the television. Customer has been made aware of the issue with the television.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

My complaint has not been resolved. At this point I just want credit for my TV/DVR service.

Sincerely,

Review: In or approx. December 2013, [redacted], hired Cable Vision Cable, in order to provide services for his household. According to the sales representative a triple play package was offered. The sales representative, advised him, that the package include as well as, free international calls to landline and mobile phones, but only if using the international dialing code, [redacted]. Cable Vision has not complied with the deal done, and has started applying charges for the international calls done to cell phones in South America. Moreover, Cable Vision has been threatening [redacted] to cut off its services if he doesnt pay.[redacted] wife has been calling Cable Vision, on behalf of her husband, who is out of this country at this moment. She spoke with a lady named [redacted] in regarding the unfair charges. [redacted] has promised [redacted], to take care of this matter and immediately and that within three days a credit was going to be applied on [redacted] account. Instead to receive the credit, [redacted] has been receiving calls from Cable Vision to pay immediately or services will be cut.[redacted], spoke with various sales representatives already, and each one have made same promise, such, to take care of her husband bill immediately and apply credit on his behalf. Up today, nobody is doing anything; to help them. I called today on behalf of my friends. According to his advise the information provided to [redacted] is wrong. Furthermore, if any wrong information has been provided to [redacted], its not his fault. Cable Vision should take responsibility and waive those extra charges. He should get a credit for the amount $ 135.52 approximately, perhaps more. Three months has elapsed since [redacted] and his wife have been calling this company in order request the credit that they deserve it. This action is considered as careless of professionalism, consideration, and appreciation for its clients. Having no other option I decide to help them and forward this matter to your attention. My question is if someone committed a mistake, in this case Cable Vision, who should take responsibility, in my opinion Cable Vision, because three of its employees provided the wrong information to a new client. Consequently, I am asking you to help them in order to settle this matter on behalf of my friends. Thank youDesired Settlement: To waive the extra charges, since the mistake was committed by the sales representatives.

Consumer

Response:

Enclosed please find the enclosed Exhibits:

Address and phone number for the business.

Web address

Billing 3/**/2014

Business

Response:

On 4/*/14, CECR advised the customer that a credit of $118 was applied to her account for the misinformation about the international calls. The customer was advised that going forward all free calls are on the landlines only. Customer is satisfied.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you very much, but I am not going to say anything good on behalf Cable Vision, until I can confirm if in fact the credit has been granted on my behalf. I've not received the bill yet, in order to confirm or not.

Anyhow, someone from Cable Vision has contacted me three days after I've reported to Revdex.com. At that time, I was told still under investigation.

Having no other choice my husband paid for those extra charges. However, I promise to wait for the bill in order to verify if such credit was granted or not. I promise to inform you as soon as I receive the bill.

Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,