Cadotte Plumbing, Heating & Gasfitting

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Yes, the order shipped, but it shipped one day after we were supposed to receive it Our order was to be received no later than May *** It shipped May ** Our children's last day of school is today, May **They will not be here when the awards arrive I told your operators that over and over again I called to check on this order times They assured me that the order would be here on time I have record of all the calls and emails I have made regarding our order including a request for a full refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have reviewed the response made by the business in reference to complaint, and find that this resolution is satisfactory to me and the matter has been resolved once disputed amount is actually refunded As of now, no refund has been issued Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved once disputed amount is actually refunded As of now, no refund has been issued Sincerely, [redacted]

order was shipped and delivered on 5-**-

On May *, a full refund was issued to *** *** , we also ship the customer his awards free of charge

Complete order is being sent out for customer to receive next week , they will receive a *** tracking # to their email address listed on their order

Order was shipped out and delivered on 5-**-signed by *** Dear Customer,This notice serves as proof of delivery for the shipment listed below.*** *** *** *** *** *** *** *** ***
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Order cancelled and full refund issued to customers card

customer called us and cancelled order, refund was issues for full amount $

We stopped shipment so customer will not receive awards so she will not have to worry to refuse the shipment from *** , sorry for the delay.Full refund issued***

The refund should show within 1-business days depending on the issuing bank or credit card company
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ordered shipped 5-**-*** tracking #***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
On the order confirmation the estimated ship date was 5/**/ After being unable to reach the company to get an updated shipping estimate via email, phone or fax despite multiple attempts from May *** to May *** I was forced to develop a contingency plan and to order awards from another vendor to ensure delivery in time for the May *** program This created an additional cost for my building which could have been avoided had Trophy Deport responded to me in any way
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. 
Sincerely,
[redacted]

There is no issues , order shipped [redacted] tracking #[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved once disputed amount is actually refunded.  As of now, no refund has been issued. 
Sincerely,
[redacted]

entire order was delivered and signed for on 5-**-16

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint...

has NOT been resolved because:

I placed the order on 5/**/2016. I paid 47.71 in addition to the cost of the order for [redacted] 2nd Day Air shipping. The estimated delivery date was 5/**/2016 based on the email sent with the confirmation from Trophy Depot on 5/**. The "must have" date was listed as 5/**/2016, and has nothing to do with the date that was quoted or the extra money I paid to have the items shipped 2nd Day Air via [redacted]. I tried to contact Trophy Depot on the [redacted], and [redacted] via telephone and after being on hold each time for 5 minutes was transferred to a VM box that was full. I also sent an email to Trophy Depot on [redacted] that was never responded to. After having no contact or response to any emails or phone calls I received an email with tracking information from Trophy Depot on [redacted] stating a package was going to be shipped via [redacted]  with a delivery date of 5/**/2016. The package was delivered to my house on 5/**/2016, and it contained 7 of the 12 pieces that I had ordered. I called Trophy Depot on [redacted] at 12:18 PM and was able to speak to Tina. I explained the situation, and the frustration on my part for not receiving the trophies by the estimated date, as well as when they finally were delivered not receiving the entire order. She said that maybe the trophies were on back-order??? She did not have a definite or good answer for me, and her response was very vague and did not solve my concerns. I told her that I wanted to cancel the order, and that I would ship back the 7 pieces that were sent to me that same day. Since there was no return [redacted] label I had to pay another 19.44 cents to ship the 7 pieces back to Trophy Depot. I shipped them via [redacted] back to Trophy Depot via tracking #[redacted] with a delivery date of 6/*/2016. I expect and want a full refund for the amount that I paid Trophy Depot for shipping as well as the order which I placed that was never 100% fulfilled. That amount that I want refunded is 175.99 that I paid for the products and expedited shipping, both of which did not occur as quoted.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

order was shipped and delivered on 5-**-16