Cadotte Plumbing, Heating & Gasfitting

order was shipped and delivered on 5-**-16. As per online order in in hands date was 5-**-16 .Order was received before need in hands date.

We did try to resolve the error in the  2 engravings plates Our policy for free shipping is on our website that medals do not qualify for free shipping.Issued credit for disputed amount of $29.46

customer called us today , 5-**-16 and cancelled order , full refund issued

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes, the order shipped, but it shipped...

one day after we were supposed to receive it.  Our order was to be received no later than May [redacted].  It shipped May **.  Our children's last day of school is today, May **. They will not be here when the awards arrive.  I told your operators that over and over again.  I called to check on this order 8 times.  They assured me that the order would be here on time.  I have record of all the calls and emails I have made regarding our order including a request for a full refund.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The website does not say we can ship same day in the months of April, May, June and October.As a courtesy we refunded the ship cost of $46.57

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is not acceptable. When the order was placed, the website...

stated that orders were shipped same day. The paperwork we received with the order shows that it was expected to ship on May **, 2016, well before the dates of our awards and graduation ceremonies. The shipping fees were exorbitant for a package that arrived nearly three weeks later than promised. We are due a refund of the shipping fees.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have reviewed the response made by the business in reference to complaint, and find that this...

resolution is satisfactory to me and the matter has been resolved once disputed amount is actually refunded.  As of now, no refund has been issued. 
Sincerely,
[redacted]