In July of we installed seamless aluminum gutters for Mr [redacted] Since then, she had a complained that her gutters were leakingWe came out and sealed the corner piecesSince these are seamless aluminum gutters, they would normally only leak at the cornersMore recently she had complained again that the gutters were leaking [redacted] ***, one of our service men, went out to meet her, and after a few visits, it became clear that the problem was not the sealIn fact, the gutters would not catch all of the rain coming off the roofSome of the water coming off the roof would fall over the guttersWe believe that this is happening for reasons:1) The roof has areas where the shingles do not lay properly2) An extra downspout could be added on one side where there is an existing downspout, coming off a dormer and draining into a gutter and finally back into another downspoutWe have told her more than once that this is not the recommended way, but she did not want the dormer downspout running directly to the ground3) All gutters have a particular capacity, and while these are standard size gutters, severely hard rain downfalls, and other acts of Gods can exceed the capacity of a standard gutterWe do believe that an oversized gutter and downspout for the front porch area could alleviate this problemI know first- hand that she had the opportunity to buy these from the beginning as I was the first representative from our company to meet with her I have spoken to Ms [redacted] on more that one occasionShe has screamed and yelled at me more than once and stated she wanted a refundRegardless of her behavior, it is important to me to try to help herIn fact, [redacted] has set a date to meet her on September 26th and we are considering helping her by installing 6" gutters and 3"x4" downspouts on the front porch, however, we would expect her to retract her complaint to the Revdex.com and this is not our fault before we would agree to upgrade her guttersFurthermore, she admitted to [redacted] that the roof on the side was in bad shape and could be adding to the problem of the water from the roof missing the gutter
I had the pleasure of working with the owner of Danley Garages himselfHe kindly came to my home to provide an extremely fair quote for installing two garage doors at my home due to having a broken door that needed immediate attentionHe not only was knowledgeable of what I currently was using but gave me choices to keep status quo or how a more efficient door could help on many levels!!! He was right on targetMy bedroom is above the garage and I immediately could tell a difference in the temperature from the below insulated doorsNow I had insulated doors, but he explained further information that I had overlookedHis team was on time, personable , clean, and answered any questions I hadI would highly recommend this company if you need to expand, remodel or just replace your current or future garage set up! Thank you Danley!
Horrible!!! I paid for the garage up front, second week of NovemberThey still haven't completed the jobI have to call every time to find out what the next process isAbsolutely no communication and no accountability
Working with Danley met all my expectations and more: Dave the sales representative worked with me to design the garage I wanted at the price I could afford; he even fixed my mailbox! Once the contract was signed, I was kept informed of the construction date by accurate email communicationEveryone involved in the project, including the clean up crew, was thoughtful and preciseIt is a pleasure to work with a company that takes pride in their work
Final Consumer Response / [redacted] (450, 6, 2014/03/11) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated: Danley has finally started to repair my garageReplaced the shingles that blew off the roofIt's a shame that things had to go so far to get a start on fixing itI am hoping that they do get this fixed completelyAnd hopefully the concrete gets done correctly and sealed like they said it should have been in the first placeWe spent a lot of money on this to have this many problems this earlyAnd I did make a mistake in the beginning on the dateIt was finished Aug/Sept
Louis [redacted] came out today for property assessments, he was very professional and knowledgeable about his field of expertise as well as very informative about other things that we needed to know He represent the brand of Danley's very well
This company is a joke! I highly would not recommend this to ANYONESave yourself some money and go to someone else! We have so much unfinished work that has been going on since AugustVery slow, poor customer serivce and rude owner! I personally feel that this company should not be in Buisness! Not only am I angry at Danley's I'm angry at myself for thinking this company would do their job rightAbsolutely terrible, please stay away folks
Complaint: [redacted] I am rejecting this response because: danley garage is using excuse of bad concrete because they refuse to caulk like they promised, it's leaking around garage doors and sides I wwas told on several occasions they were to come out never showed up, just a simple caulking and they have recieved their payment but no fulfilled their committment to caulk simple garage Sincerely, [redacted]
We used Danley's Garage World this summer (2015) to build a 2-1/car garage The crews that worked on the demolition, building, electricity, etcwere great However, we can't say the same thing about Danley's Garage World If you use them, make sure you get every single item into your contract From removing all the cement (so you don't pay an additional fee for extra cement footings), to when the garage must be completed Check your platt and see if you need a new one If yes, get it done on your own before you contact Danley We used them and not only did we pay a large fee for it, they sent out another bill for us to pay half of that cost The company is not very professionalThey don't return phone calls, don't tell you everything you need to know If you never built a garage before how can you know what to ask about The last straw came when two months after the garage was built we received a letter from Danley saying they recommend having our newly poured concrete sealed! We barely got it done before the snow came down If you must use Danley's Garage World use caution and make sure you get everything in writing!
Complaint: [redacted] I am rejecting this response because: I will need to know which day and time someone will be out to repair the issue Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2014/06/26) */ Danley's already replaced the concrete drivewayWe are still working to rectify the other issues Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Revdex.com, I am not satisfied! I sent the below email to Mr [redacted] on June 23, I followed up with a phone call to Mr [redacted] on June 26, because I received no reply from my emailOn June 26th, on the phone, I again referred to the problem with the driveway and the mold in the basementMr [redacted] would not give me a date in which these issues would be correctedEvery conversation he tells me he'll have some take a look at it next next week Mr [redacted] , Per our conversation on June 17, 2014, I have contacted a mold testing and restoration company who will present the results in five (5) business daysI have also contacted a concrete specialist, and a home inspectorThey both have testified that the concrete has been installed incorrectlyI had no idea that the driveway still represented a problem, but you will see by the pictures the there is standing water that does not drain away from the houseThis indicates the pitch on the driveway is still incorrectAlso, the driveway should not have been butted against the line of the window, it should have been below it to prevent water from going into the house I have attached pictures, as you gave your word you would correct this work and repair the damages to my home caused by your company's workI believe you stand by your long standing reputation of years in business Thank you Regards, [redacted] ,Illinois [redacted] Before the driveway was installed Before driveway was installed After driveway was installed Basement before driveway was installed Basement after driveway was installed From this photo you can see how the water never drains from the house even on a sunny day Sent from my iPad On Feb 25, 2014, at 11:AM, " [redacted] " wrote: Could you call me on this 847-849- -----Original Message----- From: [redacted] mailto: [redacted] @gmail.com Sent: Saturday, February 22, 4:PM To: [redacted] Subject: Picture Sent from my iPad Final Business Response / [redacted] (4000, 12, 2014/07/15) */ Danley's is still in the middle of fixing all the issues
I had my garage built back in May and since the build anytime it rains I get puddles in my garageThey sold me on the fact that quality would be the main priority but when I called them out to fix it, they just put a little caulk on the sides of the doorOf course that did nothingI continued to call them with no effort on their behalf to make sure they fixed the problemThey have been paid in full and I get no returned phone calls about the problems in my garageSo quality was clearly not their number one priority, money was! Signed, left out in the rain!
We had a wonderful experience with Danleys and I would recommend them without hesitation to anyone looking for a new garageOur job was large and custom, making it slightly more complex than the average garage buildFrom start (demo of old garage) to finish, it took about months to complete the job - and this was in the middle of their busy seasonThroughout the process, Paul and the rest of his team were communicative and available to address questions or concerns as they came upBecause of the size and scope of our project, a few minor issues popped up, which is to be expected during a large construction project; Danleys and their vendors immediately addressed each concern in a timely fashion and made sure each issue was resolvedThe end product is stunning and we couldn't be happier!
I have been getting the runaround via messages from my sales rep Aman [redacted] I cannot get a straight answer in regards to a credit to my contract because of changes required by the cityI have called Danley's in regards to this matterThey have said....we will contact the sales rep ,if he does not respond please call us back.....this goes on and on without any successI will receive a text from the sales rep saying Oh yes I did send the email to you I will have to check........this has been going on and onI am at the point of canceling my contract
It will be month's on Aug Since I signed a contract to have a garage built by Danley's Garage worldI signed a contract on March 12, After numerous calls the garage is still not completed per the contact, specifically the electrical work It took one month for a window that was put in crooked to be repaired At this time my calls are not being returned
Horrible salesman-Harry , president-Paul [redacted] , and company!!! DO NOT USE DANELY GARAGE COMPANY My project was to build over a square foot garage in ChicagoThe salesman Harry guaranteed my garage would be built before this winterThis is where the nightmare beganI had three different price changes from the beginning to the end of this process I signed a contract with them and of course they didn't honor that contract and raised the price twice after thatApparently the salesman, architect, and president do not know any codes in Chicago because my plans had to be revised twice and were never approvedThis process went back and forth for monthsMy wife called Paul [redacted] , the so called president, and discussed the problems with the first price changePaul [redacted] didn't care about anything but himself and told my wife they are here to make money not lose moneyThis shows the horrible customer service which was actually displayed by the president of the company, how embarrassing to be this so called man Paul [redacted] I was finally fed up and called the department of building in Chicago myselfIt took me a two minute phone call to find out the code and building materials to useSo, why did it take Danley almost months and price changes? Why did it take the plans to be revised twice? When I called Paul [redacted] to find out what was going on he told me that it is Monday morning, as if My call was unimportant and he cared lessDanley is not a good company, Paul [redacted] is a president that has no idea about Chicago codes and builds garages/horrible customer service, and the salesman Harry makes promises he can't keepTake your business to a company that deserves it because Paul [redacted] doesn't
I chose Danley Garage because they have been in business forever I have nothing but great reviews for the salesman to the crews that came to my house to do the workThey were so polite and respectful I had the garage done and was so pleased with the workmanship I decided to have the house re-sided and had new windows installed all by DanleyEvery crew was the best I never had a complaint with the men that worked on my house I recommended Danley to my friends without hesitation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11627222, and find that this resolution is satisfactory to me SUBJECT TO IT BEING COMPLETED TIMELY as promised by Danley, who contacted me and said it would be done within 1-weeks Sincerely, Edward [redacted]
Not only was I impressed with the initial consultation and the professional manner in which I was treated but in addition the sales person listen to me and listen to my needs had I had my way I probably would've built a larger garage (more money) which he pointed out to me I didn't need for what I was doing and in fact that was the case I have an abundance amount of room with the size that he recommend he also was extremely easy to work with when it came to the finishes on the garages and again made some suggestions that maybe I would not have thought about that turned out great But when everyone is waiting for me to say I can say with all honesty - they built it on time when they said they were going to do it and finished it when they told me they would I was present for the inspections and all the inspectors could tell that it was built by Danley Which again only made me feel even better than I already felt If there is any disappointment it was that I had to wait two weeks for the concrete to cure before I could get my garage put up but I did some research and that was the right thing to do All and all for me the process was seamless and I already recommended one of my friends
Working with Danley''s Garage was easyThe RepDave was great to work withAlways available to answer my question and concernsThe work was completed on time as scheduledThere were no hidden fees in the cost as the work was being completedThe garage looks greatI would definitely recommend them to anyone who needs work done
In July of we installed seamless aluminum gutters for Mr [redacted] Since then, she had a complained that her gutters were leakingWe came out and sealed the corner piecesSince these are seamless aluminum gutters, they would normally only leak at the cornersMore recently she had complained again that the gutters were leaking [redacted] ***, one of our service men, went out to meet her, and after a few visits, it became clear that the problem was not the sealIn fact, the gutters would not catch all of the rain coming off the roofSome of the water coming off the roof would fall over the guttersWe believe that this is happening for reasons:1) The roof has areas where the shingles do not lay properly2) An extra downspout could be added on one side where there is an existing downspout, coming off a dormer and draining into a gutter and finally back into another downspoutWe have told her more than once that this is not the recommended way, but she did not want the dormer downspout running directly to the ground3) All gutters have a particular capacity, and while these are standard size gutters, severely hard rain downfalls, and other acts of Gods can exceed the capacity of a standard gutterWe do believe that an oversized gutter and downspout for the front porch area could alleviate this problemI know first- hand that she had the opportunity to buy these from the beginning as I was the first representative from our company to meet with her I have spoken to Ms [redacted] on more that one occasionShe has screamed and yelled at me more than once and stated she wanted a refundRegardless of her behavior, it is important to me to try to help herIn fact, [redacted] has set a date to meet her on September 26th and we are considering helping her by installing 6" gutters and 3"x4" downspouts on the front porch, however, we would expect her to retract her complaint to the Revdex.com and this is not our fault before we would agree to upgrade her guttersFurthermore, she admitted to [redacted] that the roof on the side was in bad shape and could be adding to the problem of the water from the roof missing the gutter
I had the pleasure of working with the owner of Danley Garages himselfHe kindly came to my home to provide an extremely fair quote for installing two garage doors at my home due to having a broken door that needed immediate attentionHe not only was knowledgeable of what I currently was using but gave me choices to keep status quo or how a more efficient door could help on many levels!!! He was right on targetMy bedroom is above the garage and I immediately could tell a difference in the temperature from the below insulated doorsNow I had insulated doors, but he explained further information that I had overlookedHis team was on time, personable , clean, and answered any questions I hadI would highly recommend this company if you need to expand, remodel or just replace your current or future garage set up! Thank you Danley!
Horrible!!! I paid for the garage up front, second week of NovemberThey still haven't completed the jobI have to call every time to find out what the next process isAbsolutely no communication and no accountability
Working with Danley met all my expectations and more: Dave the sales representative worked with me to design the garage I wanted at the price I could afford; he even fixed my mailbox! Once the contract was signed, I was kept informed of the construction date by accurate email communicationEveryone involved in the project, including the clean up crew, was thoughtful and preciseIt is a pleasure to work with a company that takes pride in their work
Final Consumer Response / [redacted] (450, 6, 2014/03/11) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated: Danley has finally started to repair my garageReplaced the shingles that blew off the roofIt's a shame that things had to go so far to get a start on fixing itI am hoping that they do get this fixed completelyAnd hopefully the concrete gets done correctly and sealed like they said it should have been in the first placeWe spent a lot of money on this to have this many problems this earlyAnd I did make a mistake in the beginning on the dateIt was finished Aug/Sept
Louis [redacted] came out today for property assessments, he was very professional and knowledgeable about his field of expertise as well as very informative about other things that we needed to know He represent the brand of Danley's very well
This company is a joke! I highly would not recommend this to ANYONESave yourself some money and go to someone else! We have so much unfinished work that has been going on since AugustVery slow, poor customer serivce and rude owner! I personally feel that this company should not be in Buisness! Not only am I angry at Danley's I'm angry at myself for thinking this company would do their job rightAbsolutely terrible, please stay away folks
Complaint: [redacted] I am rejecting this response because: danley garage is using excuse of bad concrete because they refuse to caulk like they promised, it's leaking around garage doors and sides I wwas told on several occasions they were to come out never showed up, just a simple caulking and they have recieved their payment but no fulfilled their committment to caulk simple garage Sincerely, [redacted]
We used Danley's Garage World this summer (2015) to build a 2-1/car garage The crews that worked on the demolition, building, electricity, etcwere great However, we can't say the same thing about Danley's Garage World If you use them, make sure you get every single item into your contract From removing all the cement (so you don't pay an additional fee for extra cement footings), to when the garage must be completed Check your platt and see if you need a new one If yes, get it done on your own before you contact Danley We used them and not only did we pay a large fee for it, they sent out another bill for us to pay half of that cost The company is not very professionalThey don't return phone calls, don't tell you everything you need to know If you never built a garage before how can you know what to ask about The last straw came when two months after the garage was built we received a letter from Danley saying they recommend having our newly poured concrete sealed! We barely got it done before the snow came down If you must use Danley's Garage World use caution and make sure you get everything in writing!
Complaint: [redacted] I am rejecting this response because: I will need to know which day and time someone will be out to repair the issue Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2014/06/26) */ Danley's already replaced the concrete drivewayWe are still working to rectify the other issues Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Revdex.com, I am not satisfied! I sent the below email to Mr [redacted] on June 23, I followed up with a phone call to Mr [redacted] on June 26, because I received no reply from my emailOn June 26th, on the phone, I again referred to the problem with the driveway and the mold in the basementMr [redacted] would not give me a date in which these issues would be correctedEvery conversation he tells me he'll have some take a look at it next next week Mr [redacted] , Per our conversation on June 17, 2014, I have contacted a mold testing and restoration company who will present the results in five (5) business daysI have also contacted a concrete specialist, and a home inspectorThey both have testified that the concrete has been installed incorrectlyI had no idea that the driveway still represented a problem, but you will see by the pictures the there is standing water that does not drain away from the houseThis indicates the pitch on the driveway is still incorrectAlso, the driveway should not have been butted against the line of the window, it should have been below it to prevent water from going into the house I have attached pictures, as you gave your word you would correct this work and repair the damages to my home caused by your company's workI believe you stand by your long standing reputation of years in business Thank you Regards, [redacted] ,Illinois [redacted] Before the driveway was installed Before driveway was installed After driveway was installed Basement before driveway was installed Basement after driveway was installed From this photo you can see how the water never drains from the house even on a sunny day Sent from my iPad On Feb 25, 2014, at 11:AM, " [redacted] " wrote: Could you call me on this 847-849- -----Original Message----- From: [redacted] mailto: [redacted] @gmail.com Sent: Saturday, February 22, 4:PM To: [redacted] Subject: Picture Sent from my iPad Final Business Response / [redacted] (4000, 12, 2014/07/15) */ Danley's is still in the middle of fixing all the issues
I had my garage built back in May and since the build anytime it rains I get puddles in my garageThey sold me on the fact that quality would be the main priority but when I called them out to fix it, they just put a little caulk on the sides of the doorOf course that did nothingI continued to call them with no effort on their behalf to make sure they fixed the problemThey have been paid in full and I get no returned phone calls about the problems in my garageSo quality was clearly not their number one priority, money was! Signed, left out in the rain!
We had a wonderful experience with Danleys and I would recommend them without hesitation to anyone looking for a new garageOur job was large and custom, making it slightly more complex than the average garage buildFrom start (demo of old garage) to finish, it took about months to complete the job - and this was in the middle of their busy seasonThroughout the process, Paul and the rest of his team were communicative and available to address questions or concerns as they came upBecause of the size and scope of our project, a few minor issues popped up, which is to be expected during a large construction project; Danleys and their vendors immediately addressed each concern in a timely fashion and made sure each issue was resolvedThe end product is stunning and we couldn't be happier!
I have been getting the runaround via messages from my sales rep Aman [redacted] I cannot get a straight answer in regards to a credit to my contract because of changes required by the cityI have called Danley's in regards to this matterThey have said....we will contact the sales rep ,if he does not respond please call us back.....this goes on and on without any successI will receive a text from the sales rep saying Oh yes I did send the email to you I will have to check........this has been going on and onI am at the point of canceling my contract
It will be month's on Aug Since I signed a contract to have a garage built by Danley's Garage worldI signed a contract on March 12, After numerous calls the garage is still not completed per the contact, specifically the electrical work It took one month for a window that was put in crooked to be repaired At this time my calls are not being returned
Horrible salesman-Harry , president-Paul [redacted] , and company!!! DO NOT USE DANELY GARAGE COMPANY My project was to build over a square foot garage in ChicagoThe salesman Harry guaranteed my garage would be built before this winterThis is where the nightmare beganI had three different price changes from the beginning to the end of this process I signed a contract with them and of course they didn't honor that contract and raised the price twice after thatApparently the salesman, architect, and president do not know any codes in Chicago because my plans had to be revised twice and were never approvedThis process went back and forth for monthsMy wife called Paul [redacted] , the so called president, and discussed the problems with the first price changePaul [redacted] didn't care about anything but himself and told my wife they are here to make money not lose moneyThis shows the horrible customer service which was actually displayed by the president of the company, how embarrassing to be this so called man Paul [redacted] I was finally fed up and called the department of building in Chicago myselfIt took me a two minute phone call to find out the code and building materials to useSo, why did it take Danley almost months and price changes? Why did it take the plans to be revised twice? When I called Paul [redacted] to find out what was going on he told me that it is Monday morning, as if My call was unimportant and he cared lessDanley is not a good company, Paul [redacted] is a president that has no idea about Chicago codes and builds garages/horrible customer service, and the salesman Harry makes promises he can't keepTake your business to a company that deserves it because Paul [redacted] doesn't
I chose Danley Garage because they have been in business forever I have nothing but great reviews for the salesman to the crews that came to my house to do the workThey were so polite and respectful I had the garage done and was so pleased with the workmanship I decided to have the house re-sided and had new windows installed all by DanleyEvery crew was the best I never had a complaint with the men that worked on my house I recommended Danley to my friends without hesitation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11627222, and find that this resolution is satisfactory to me SUBJECT TO IT BEING COMPLETED TIMELY as promised by Danley, who contacted me and said it would be done within 1-weeks Sincerely, Edward [redacted]
Not only was I impressed with the initial consultation and the professional manner in which I was treated but in addition the sales person listen to me and listen to my needs had I had my way I probably would've built a larger garage (more money) which he pointed out to me I didn't need for what I was doing and in fact that was the case I have an abundance amount of room with the size that he recommend he also was extremely easy to work with when it came to the finishes on the garages and again made some suggestions that maybe I would not have thought about that turned out great But when everyone is waiting for me to say I can say with all honesty - they built it on time when they said they were going to do it and finished it when they told me they would I was present for the inspections and all the inspectors could tell that it was built by Danley Which again only made me feel even better than I already felt If there is any disappointment it was that I had to wait two weeks for the concrete to cure before I could get my garage put up but I did some research and that was the right thing to do All and all for me the process was seamless and I already recommended one of my friends
Working with Danley''s Garage was easyThe RepDave was great to work withAlways available to answer my question and concernsThe work was completed on time as scheduledThere were no hidden fees in the cost as the work was being completedThe garage looks greatI would definitely recommend them to anyone who needs work done