Cain's Heating & Air Conditioning

The dealership contacted the Consumer and resolved all outstanding issues including cancellation of warranties.

Unfortunately, the Customer owes $24,000.00 on a vehicle that is only appraised for $11,500.00.  In order for her to lower her payments, she would need to put a significant amount of money down. This was all explained to her in great detail when she visited our Kia showroom.

Complaint: [redacted]
I am rejecting this response because: the manager lied.  I paid a down payment of $5000 and over $1000 for the remote start and rear spoiler.  Then they charged me $684 to put it a [redacted] xm radio which is hard to get on my radio. I have to disconnect my [redacted] phone in order to get the [redacted] xm radio on and then I have to connect my phone to [redacted].  If I get off of [redacted] xm radio to listen to FM, then it takes over 10 minutes to try to get the [redacted] xm radio back on.  Sometimes I get disgusted and just listen to FM radio.  I am disputing the [redacted] xm radio cost. I refuse to pay a ridiculous amount for a radio that doesn't work.  Work on a deal with them. I love my [redacted] but it doesn't have what I want in it.  I'd rather pay $20 more a month if they switch the car.  I am very upset over the radio.
Regards,
[redacted]

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

A corrected registration was overnighted to the customer on May 5, 2016.

Due to a delay caused by the distributor, our patient's shoes took much longer to receive than anticipated.  We always strive to alert our patients to any delay, and regret that we were not able to remedy this situation sooner.  We're happy to hear that our patient's order has now been fulfilled and appreciate the opportunity to improve our communications and delivery of product to our patients.

On 8/30/2017 this customer arrived with a 2012 Black Dodge Charger that had a warranty that expired on January 5, 2017.  The vehicle had 96,510 miles on it at the time.   The customer explained to our service advisor that they had their vehicle taken to an outside repair facility for...

a malfunction indicator light and were advised that the oil pressure switch was faulty.  They also asked us to update the PCM.   We explained our diagnostic procedure and cost to the customer and the customer agreed to the procedure.  We examined the vehicle and determined this would be an accurate first line of defense for the code that was present in the vehicle. (P06DD).  As with any repair we followed the appropriate diagnostic chart and were led to the oil pressure switch as the first step to take in helping these customers.  The customer was responsible for the repairs in the amount of $553.47 including tax and fees.  We explained to the customer that this could solve the problem, however we would have to see what adding some mileage to the vehicle proved.   Unfortunately, the malfunction indicator light returned and we had to reinspect the vehicle. The customer had reached out to Chrysler for assistance.  Chrysler created a CAIR file  (#[redacted]) and asked us to assist in the diagnosis only due to the expired warranty.   The vehicle was returned to us on 8/30/17 for further diagnosis with 96613 miles on it. Chrysler was very clear that they could not provide a rental to this customer until the full diagnostic procedure was complete.  The Service Director, Aron K[redacted] had spoken to both Mrs. [redacted] and her son and clarified this on Saturday 9/2/17.  The customer insisted on a loaner vehicle, which we offered to provide as long as the customer understood that there could be a cost associated with the loaner vehicle.  The customer never showed up to obtain said loaner on Saturday 9/2/17.   After the Labor Day holiday, the diagnosis including checking engine main and connecting rod bearings measurements continued until the result of an intermittent oil pump failure was found.  After consulting with Chrysler, the Service Manager provided a complete good will repair for all of the diagnoses, parts and labor associated with the oil pump replacement (which would have cost $1500-$1800.00).   No deductible or contribution was made by the customer due to the initial cost of repairs made on 8/30/2017.  The vehicle was road tested and returned to the customer operating as it was designed.

Mr. [redacted],I am sorry to hear of your dispute.  It is our policy to provide patient's with a financial agreement prior to delivering any devices or equipment.  The financial agreement is a printed form which explains any payment responsibilities you may have before or after delivery. ...

Our records do not show a signed financial agreement on file and can therefor not prove that you were informed of the $25.00.  In light of our error we are crediting your credit card $25.00 as per your request.Corrective action and retraining will take place at the responsible branch to ensure that this mistake is not repeated.  I appreciate your bringing this matter to our attention.Once again, I apologize for the error and hope that, in the future, if our services are needed once more, that you give us the opportunity to prove our normally exemplary customer service. Mark P[redacted]Compliance Manager

[redacted]
I am rejecting this response because: As you can see on the attached contract of sale there were two separate charges under documentary service fees one for sales/lease documents:$234.00 which they omit in their response, and then a separate one for Motor Vehicle Title and Registration $185.00.The second one of $185.00 was charged to me for the services rendered by them of going to motor vehicles to process the title and registration, the very action in which I asked three times during the course of buying the car, whether I could do myself and I was told three times THAT I COULD NOT. In their response they inaccurately state that the $185.00 was for Sales/Lease documentation, they charged me $234.00 for that.  Again they are twisting words to make things seem to be what they are not. The document is clear. They in fact lied to me in telling me that I could Not do something that I was perfectly willing to do for myself in order to save that fee of $185.00.
Regards,
[redacted]

The manufacturer approved the installation of a new engine which was completed last week.  This should resolve all outstanding issues with this vehicle.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
 I purchased the car on 6/22 after being contacted by salesperson Sean S(who no longer works at that dealership) on June 4th asking me to consider trading my car in because I quality for some special deal to which even now no special deal was ever talked about nor did I receive any special compensation with the business transaction.  We worked out the deal hand shook on it after signing a blank contract(though I was told it wasn't a contract and it was my father sitting with me as my witness--despite anything the dealer says) I didn't get the deal we worked out and shook upon on paper.  I got a worse APR on the loan and the reason for this was KIA motor finance doesn't pick up loans over $40K.  My loan would have came out well under $40K if things would have been done correctly.  The dealership in the response to the complaint said I advised I wanted certain warranties and/or products canceled totally $4,554.00 this is completely untrue.  They charged me $28,793.72 for the buyout on my leased 2014 Kia Sorento and in actuality I should have only paid $26,489.00 which is what Sansone Kia paid Kia motor finance and pocketed the rest of that money with was interested which would have been charged to me if I had personally bought the car out but the dealership paid it off and wasn't charged the sales tax I would have been charged.  That's $2,304.32 they owe me right there.  Now the deal that I shook on but didn't get because of the signing the blank contract was taxes titling fee and document fees was supposed to be included in the price of the vehicle and not extra I was charged extra.  Those three items including the early lease termination fee which I's not liable for because 1. They contacted me with a special offer to trade my lease in the first place which is almost predatory and 2. Because I bought a 2016 Kia Sorento and KIA motor finance waives that fee if another KIA is purchased(but they didn't know I bought another KIA because my loan for the new car wasn't with them because I was overcharged by Sansone and they wouldn't pick me back up because the loan was to much) all in all it equaled $2,908.35.  Altogether they owe me $5,212.67.  Now we discussed and agreed upon this after much debate me and Mr Osvaldo R on 7/30 to which he told me they'll take care of the early lease termination fee and send [redacted] where I have my loan through the balance of what they owe me and that it takes a month to process that money though the lease termination fee would be taken care of IMMEDIATELY.  Now three months later there is no resolution and I thought my lease termination fee of $485.90 was being taken care of and it's an outstanding dept in my name which is why my credit score decreased 30 points in that time.  I got a 3.99 APR from [redacted] bank which I didn't agree to pay that much with my credit rating being 768(now 741) KIA motor finance would have given me 1.9 or 2.9 which was ADVERTISED on Sansone Kia's website which was a positive selling point for me even going there in the first place.  I'm losing money on the finance because of the loan APR I'm paying $639 a month which if the money was calculated correctly from the get go I would have only been paying $500 a month.  I'm getting set to refinance my house now because of my decreased credit score I'm going to lose money there as well as refinance the car AND AGAIN lose money there with a higher APR.  All because of Sansone Kia's unethical business practices.  They should be audited to see if they've done this to other people as well.  I was told in person by Osvaldo R that the paper work for my bank to get paid takes a month(in the email to the Revdex.com from him he saying it takes 6 weeks another lie) and call him back in a month I couldn't get him on the phone for 4 days.  I contacted the Revdex.com and the Federal Trade Commission as well as Channel Seven on Your Side.  Because I had not heard anything from anyone on 8/14/15 I filed a Civil Part lawsuit with the [redacted] County court and I'm waiting to hear back from them currently.  Since 2003 I've purchased 5 cars new from various dealerships and have never imagine being taken advantage of like this.  The early lease termination bill Osvaldo R was talking about in his email to the Revdex.com was IN HIS HAND!!  He never tried to make a copy of it and never once said he needed it NOR called me to say that he needed it because it doesn't have anything on it that pertains to them paying they just want to string me along financially for longer then they already have.  I tried to get you on the phone to explain this because I didn't want you to read this entire thing hopefully you did and hopefully at some point I get some sort of satisfaction because at this moment I'm very unhappy with how unmotivated and deceitful Sansone has been during my entire transaction.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
In my last response I already stated that the address had to be changed. The only address that is on the final bill of sales is the correct and only address. 
Regards,
[redacted]

I responded on August 29, 2016, as follows:   The Manager spoke with Mr. [redacted] and is waiting for him to email a copy of the bill he received from [redacted] so they can try and resolve this matter.

Initially there was a problem with the Consumer's insurance card, however, his plates were sent to him overnight via Fed Ex on April 19, 2016.

Please be advised that a check in the amount of $100.00 was issued to the Consumer on July 15, 2015.  The  check was deposited by the Consumer and cleared the bank on July 29, 2015.  I can supply you with a copy of the cancelled check if you request it.

The Manager advises that he did hear about the customer complaining about not having both tops after the purchase was made.  She is correct she did have two  other places she could have bought this Jeep from but they came back to us about three times to try and put this deal...

together, and we finally did.  We got them  the exact Jeep they physically saw at another dealership because they were shopping the both of us trying to get a better deal.  When we finalized the  transaction, we had them sign the window sticker of the exact Jeep we were getting them.  The Jeep we got specifically states on the window sticker that it only  has a 3-piece hard top. I personally spoke to the husband about this and told him if the Jeep had both tops they would have been paying more money a month  because the Jeep would have been more expensive and that we would have never made the deal at the same payment if it had both tops.    This is why we have all of our customers sign off on a window sticker when locating a car so we're all on the same page with which vehicle the customer is  getting and what options are in that particular vehicle.