CalAtlantic Homes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe company failed to honor its oral agreement and unilaterally decided that the matter was "closed." This is heavy-handed treatmentThe company knows it had and continues to have the benefit of grossly unequal bargaining powerThe Company made a hollow offer of cancelling the contract and refunding my earnest money, knowing this would be an unacceptable solution since I am already so far down the path of buying this home with loan documents and other commitments already in placeI am sorry to say this does not appear to be an isolated incidentA quick internet search on "*** Homes" or "Cal Atlantic" homes will reveal that problems with quality and service are ubiquitous, and not just in MinnesotaI should have done more research before agreeing to buy this homeMy advice to buyers reading this is to do your homework on the company before you agree to anythingAlso, make sure you document in writing EVERY agreement made by ***/Cal Atlantic, no matter how smallThere are several homebuilders that offer much better quality and customer service than a gigantic corporation that knows it can strongarm individualsAlso, there are several people trying to get together class action lawsuits against *** and Cal Atlantic so, if you have been aggrieved, don't think you are alone and need to fight the battle alone.
Regards,
*** ***

A CalAtlantic Homes representative
contacted the customer to address his concerns and further explained the
settlement delays The CatAtlantic Homes representative confirmed that
the customer would not be charged for options not received and
addressed the
other matters involving the extended delays with settlement. The customer
agreed with outcome of the call and thanked the CalAtlantic Homes
representative for resolution. The CalAtlantic Homes representative
provided additional contact information if any additional questions should
arise prior to closing. CalAtlantic Homes considers this matter to be
closed

Standard Pacific management spoke to Mr*** about his
concerns. Ultimately, Standard Pacific and Mr*** were able to agree on
a price and closing date that accommodates the *** family's relocation.
Mr*** purchased a Standard Pacific home and looks forward
to closing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We are willing to have the counter tops cleaned and sealed again but would like to make known that the *** contractor has already attempted to clean and reseal with almost no visual difference apparent If cleaning and resealing will take out visual darkening defects then that will resolve our complaint However we have doubts that cleaning will rectify the issue and we would like to request *** and that point replace the counter top
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis is an ongoing issue with the companyWe filed another complaint last year after their warranty representative *** *** sent an email our saying they're cancelling the contract because we criticized their subcontractorLast year in September, we were left without A/C for over a week in the scorching weatherThe person who responded to our complaint said that they will fulfill the warranty in its entiretyThey have notIt seems to be in their opinion, they can cancel unilaterally a contract formed when we signed the contract to buy the houseWe had and continue to have problems since the beginning. Attached are pictures of the condition of the houseAlso, until this day, they have not sent the person seal the cracks in the basementThe inspector recommended they seal the cracks and watchNothing happened*** ignored our dozens of emails and *** *** ignored our dozens of our text messagesWe have all the emails and text messages from the day we signed the contract to build the houseWe have all the pictures as wellI will attach a few.As for the person who responded, he has NO CLUEWhat does he mean by "we don' need to be in the house" for the roofer? NO roofer came to check the roofWhat part of this doesn't he understand?The list continues to be same: 1- Roof, chimney issue2- Squeaky floors3- Squeaky stairs, which we paid to upgrade4- The stove, counter is slanted toward the front5- Nook door insulation completely came outNot sealing at bottom6- Rotten wood in the basement, holding the house7- The trim around the house were never primed and painted, now the paint has come out in less than a yearThis is one issue that I have notified them over and over again
8- The carpet getting black behind the doors from the door hardware*** *** said he knew what to do to fix that problemHe never addressed the majority of the problemsHe would send *** to do the work, he in turn walks around and always said "I don't have the supplies"9- Master window hasn't been changed, etc, etcetc*** has every single requestThe problem is that every email we sent, the reply was always "*** *** will advise"I attached some pictures for you to seeThank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My loan has not closed yet, and the fact that the company implied that I had submitted fraudulent documents has not even been brought up and most importantly an apology has not been given Yes, infact there was a lot of miscommunication however; they seemed to first suspect fraud instead of giving the customer the chance to explain The company and I are still working on a resolution and I will not be satisfied until the two previously items mentioned above have been completed
Regards,
*** ***

I purchased a model home at xxxxxI signed the contract in JulyThey told the model home will be ready for moving in at September or October
I were told by their people at September that is the closing date will be at September 30thI did a walk through at September 26thI saw them still working on the garagethey promise me they will definitely finish it before Closing date
However, when I got the key after closing, I found they still need some work in garageI saw electric wires exposed outside.......the worse thing is that they damaged the wood floor behind the garageAnd, the wall is full of holes without repairing after removing the samples they hanged on the wall
They promise to fix everything as soon as possibleit is already days, they started working on the wood floorHowever they realized they bring the wrong color wood after pill off the scratched woodAnd they have to order that color! The floor is already pilled offI have wait until they have the wood floor in stock!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Our Amendment #to the contract lists the price for the extended game room and bedroom #and bathroom #as $20,signed in March of Standard Pacific Options price sheet dated the same time (can be provided upon request) lists the price of extended game room as $11500, the price of the second master suite (consists of a bedroom and a large bathroom with walk in shower, closet, etc.) as $When we inquired about the price difference for the option ($and $make it $and not the $that we paid), we were advised that the $would go towards the upgraded plumbing to accommodate the full bathroom #Currently , Standard Pacific does not offer homes in ***/*** with full four bathroomsWe also asked that our bathroom #is much smaller in size that priced for on the Options price sheet (less sqft, means less tile, no walk in shower, etc.) and were advised that the difference goes towards paying for the drawing of bathroom #and bedroom #At that time we found that explanation satisfactory
Standard Pacific must provide a complete home to the buyer suitable for livingAs our house has full four bathrooms, the water heater should accommodate taking a regular shower in all four bathrooms at the same time and hot water lasting for regular four showers before the tank needs time to re-heat the water againDue to Standard Pacific closing our house with more than exception items that needed work, we were able to use only one bathroom for the first three weeks since our closing date of December 5th, of which Mr*** is fully awareWhen we were finally able to use all four bathrooms as SP finished the construction, we immediately notified *** ***-VP of Construction, *** ***-Area Manager and *** ***-Construction Manager of the water issueWe also had several phone conversations with Mr*** about this
There are two issues with the water that we raised: hot water lasting only for one regular shower in one bathroom-after that only lukewarm water even at the hottest setting of the faucet and having to wait at least 3-minutes for warm water to run anywhere in the house (longer upstairs)Mr*** advised a four hour test would be done which was not doneIn addition, nobody tested the water temperature for more than minutes and even though we asked to simulate the same water usage as if a shower was taken, this was not done
Alpine's plumbing would never confirm that a new water heater is needed as being a personal friend of SP President Mr***, it's not in their interest to advise SP to spend money on the right water heater
If the $difference was not spent on the correct water heater from #above, Mr*** needs to explain in detail on what the $was spent regarding the bathroom/bedroomIn addition, Mr*** needs to explain what "more" we received than what we paid for with $as we have not received anything "free" from SP and have paid the listed price for all the options/upgrades
Moreover, this supports a string of events with SP ordering cheaper appliances than what we actually paid for, not fully constructing the under staircase closet (we do not have it extended under the stairs and no light is in there although we have paid for this option and have seen it done correctly in all inventory homes in the neighborhood), and many other items including incorrect exterior color
Finally, if Standard Pacific took extra $from us for the supposedly upgraded plumbing and did not spend it on the upgraded water heater, they need to either:
a) upgrade water heater
b) refund us the $so we can upgrade the water heater ourselves
c) use the $on mutually agreed upon house improvements such as fence on both sides of our property (a benefit to SP due to the location of their inventory home next to our property)
Finally, copies of contract, amendments and the SP options price sheet are available by request
Regards,
Mr*** and Mrs*** ***

In regards to complaint ID #*** CalAtlantic Homes’ (formerly Standard Pacific Homes) response is as follows:
CalAtlantic is aware of Mr***’s three outstanding service requestsWe have been in contact with Mr*** regarding these requests, and informed him
of the steps necessary to take place both on CalAtlantic’s and his side to complete.
Thank you,
CalAtlantic Homes

In regards to complaint ID #***, Standard Pacific’s response is as follows:
Standard Pacific has determined that all of Mr***'s items have been addressed and no further action is needed

Hello,
We are currently in the process of building a home through Standard Pacific in ArizonaWe went to the Design Center and first picked QuartzA day or two later, we went to the sales representative and expressed our concerns and asked to switch to the granite that was being displayed in the model homeNot knowing the name of the granite, we signed off on a granite called "StCecilia White", believing that it was the granite from the mode homeOur granite was installed a couple days ago and was not even close to what is displayed in the modelWe brought the concerns to the sales representative and several other employeesWe have been given the round about and have asked to speak to a manager several timesNo one is willing to give us any contact informationNo manager will contact usAfter speaking to the representing, we were told that they will not change the granite, will not give a discount, and will only call a representative from the granite company to inspect the graniteThe representative told us that she had an email that stated that the granite installed in the model was discontinued and we were told thatWe were never told that it was discontinued and expected it up until the wrong granite was installed in our home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
***
The response is totally false! The previous window leak has nothing to do with the chalking, and, the chalking is NOT DONE by me, the ownerIt was done by the Standard pacific warranty service (rob, DE Smith, etc., I can name all of them, and I have all the email records)CalAtlantic, formerly standpacific had explored several options before the latest repair in Jan 206, and ALL failed to fix the problem! This time, they (*** ***) decided that luver window is the cause and arranged the mason to brick over the louver ventWE AGREED that both luever should be bricked, but CalAtlantic refused to do the second!
The response from CalAtlantic is totally false, lying, distorting the truth and factsI won't accept it and reserve the rights to seek legal actions
Regards,
*** **

Buying a new home is supposed to be exciting...until you have to consistently have things repaired and the home is months old As of right now it is being determined if my walls and ceilings will be fixed, I have bulging and waves in my walls and ceilings If it was just a few places no big deal, but it's all over My floor cracks\pops in about places and is separating by the stairs The paint is probably the worst quality water downed garbage on the market They don't prime the walls, they use bad flat paint
So door knobs have fell off, front door handle screws fell out of, door did not shut properly, kitchen counter separted from wall due to no supports, shelfs installed poorly in pantry and bedroom closet, Bathroom door did not lock, a stripped screw was left sticking out 1/inch on stairway, towel handle and toilet paper holder fell off walls, paint peeling off of interior garage doorSo quality work get a big thumbs down I should have gotten my own fixer upper instead of buying a Ryland fixer upper

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
May I first start by saying that I purchased my Standard Pacific townhome in February
Concerns about drainage were addressed from the inception of the purchase of my home. In the response from Standard Pacific they state they first addressed this problem in May 2013, which would be months later
In Standard Pacific's response they state that they installed drainage solutions at my home "to address some new grading and landscaping that I done at my home. I would like further information on the claim that I had done grading at my home, because an independent inspection of my property by a licensed entity states that the grading in the front of my property is the grading that was done by the building contractor upon the completion of my homeThis independent inspection was done after Standard Pacific's final inspection approximately weeks ago
To address the reference to the landscaping my complaint outlined that due to the excessive water, I placed bulk head blocks to keep the water from invading my entrance way and also at the bottom of the gutter coming from my home entrance because the amount of water was washing out the mulch and sod all the way to the parking lot leaving trenches in front of my propertyI also placed river rock on the left side of the landscaped area to reduce the wash out of the land from the excessive water runoffOn the right side of the landscaped area I placed landscaped timbers for the wash out on that side of the landscaped areaThe bulk head block, the river rock and the landscape timbers were placed on the dirt level of the existing grading in the front of my home as it was delivered to me at the time of the purchase of my home. This as well is in the independent inspection reportI have a significant number of pictures and videos from the past 1/years that will support this as well
Also please keep in mind that my HOA performs the landscaping in the front of my homeAny landscaping done by myself was to reduce the risk of damage and injury to persons upon or to my property
Standard Pacific goes on to respond..." we observed one year later upon a physical inspection of her property, we observed that Ms *** had removed the gutter extensions that we had installed. Really? That would be an incorrect statement and I can prove that. Can you prove that I removed them? There were two reasons why "Standard Pacific" came back and removed the extensions, the extensions they claimed I removed and I can prove that statementDo you have pictures of your gutter extension solution? I have pictures
and to continue...."and she failed to properly maintain the landscaped area she had previously installed at the front of her home" I would like Standard Pacific to quantify that statement with facts and not just a general statement
What Standard Pacific has not addressed in this complaint is the following: Why do the gutter systems from my neighbors on both sides as well as my own property drain into the front of my property? Why do my neighbors not have a gutter system that independently drains water from the front of their homes into the front of their respective properties? Why were both gutter systems in the front of my property installed to direct the water runoff across the front of my property, which by the way sits at a lower elevation then my neighbors as well is recessed between my two neighbors? Why does the end of the gutter sit so high above ground level, approximately a foot above ground level? Why does the gutter that drains two roofes come down and drain at the base of my entrance stoop? Why was the ground level graded at the bush line approximately 3-6" higher than at the front wall level of my home? Was it to trap the water that ran from both sides of the two gutter systems across the front of my home to trap the water along the front wall of my home and fill my entrance way with water because the ground level was even to my entrance way?
I would like a response to each and every one of these questions and to the untruthful accusations made in your original response
I would also like a detailed explanation/outline to your comment and not a generalized statement: "we regret to say that Ms *** is responsible for any water intrusion that have resulted from these alterations" Please be sure to include in your response the landscaping services provided by the HOA including the landscaping I pay for that ends up in the parking lot and how I am personally responsible
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have not been contacted by anyone nor have I been sent any copies of the paperwork that the company states I signed stating I agreed for them to pull my credit months after closing I don't recall signing this document
Regards,
*** ***

I recently purchased a home with CalAtlantic in Orlando, Florida and it was the worst experience of my lifeAnd it continues! The customer service is terribleNot only was closing taken care of in an unprofessional manner, but there are numerous issues with the homeFor instance, I have been waiting for about weeks for a stained carpet to be replaced, my kitchen sink had large gashes and we are still waiting for that to be replacedIn addition, extras my husband and I paid for and selected were not included in the homeWe closed with CalAtlantic with word that the majority of those issues and more would be resolved the week of closingMy husband and I trusted CalAtlanticWe should have known better! Now that we have closed, we have been put on the back burnerI have carpet in a room full of stains waiting to be replaceA door without a peephole, which we paid to haveAnd their warranty line promises to contact customers within hoursIt's been a week and I have heard nothing from them
It's been 3-weeks from the time we closed and nothing in which the company assured us would be resolved by now has been taken care of
This was my first home purchase and I clearly made the wrong decision going with CalAtlantic
DO NOT GO WITH THIS BUILDER! YOU WILL REGRET ITTrust meI should be happy to have purchased my first homeInstead I am absolutely miserable and wishing I could file a lawsuit against this company for having the worst customer service in the world and for not living up to their word in a timely mannerBy the way, "timely manner?"- I am still waiting for them to follow through with their side of the agreement

Standard Pacific's Customer Care Manager responded in person to the customer's complaint along with a qualified plumberAfter inspecting the home we determined it did not warrant a repair or reimbursementThe South Carolina Legislature established a statute of
repose of eight years for construction defectsStandard Pacific stands behind it's warranty, but in this case, with the house reaching years of age, responsibility for repairing or replacing worn or damaged components shifts to the homebuyer

Even though the items mentioned in Mrs***’s complaint are not warrantable under CalAtlantic’s 10- year structural home
warranty, CalAtlantic sent a 3rd Party Engineer to Mrs***s residence and determined there was in fact no structural defects in her foundation and everything related to Mrs***s request was resolved on August 9th,

With regard to complaint ID #***, CalAtlantic Homes’ (formerly Standard Pacific Homes) response
is as follows
*** *** of CalAtlantic Homes
has
been in contact with the customer and is in the process of scheduling
repairs. This matter has been resolved

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Standard Pacific Homes has agreed for reimbursement on the payment of repair to the A/C unit and also to repair all damage that has occurred to the side
of the home i.estucco repaint and also damage from the secondary drain line leaking to the concrete below i.econcrete stain removal, etc
I will wait for the business to perform these actions and, if it does, will consider this complaint resolved
Regards,
*** ** ***