CalAtlantic Homes

I just want to protect the people like me that are only trying to be nice.CalAtlantic Homes is taking advantage of people. So here is my phone number [redacted] and please call me and ask about my very very bad experience I had with this company. Long story short run, run really far away from this company and tell everyone who needs to buy a house to get far away from CalAtlantic Homes. They are the biggest theives ever!!!

CalAtlantic Homes isn’t who they say they are. CalAtlantic have very bad customer service. We recently have bought a home from CalAtlantic and have been having issue. Now that we have close on our home we can’t get them to return our phone calls. While homes are still being built you would think it would be easy for the contractor to repair our issue. It’s been months and they still haven’t finished the side walk. If you ask the contactor when it will be finished, his reply is their working on it. We were told to put in a service ticket for home warrant. We have put in tickets after tickets and haven’t anyone contacted us. CalAtlantic told us they will come back in a year after the house has settled. Some of my repair shouldn’t have to wait for a year. The contractor they use to build our home has done awful job. This is our third house been build and never had these issue. I can’t speak for our neighbors but they‘re have similar issue. They sold us false promise for our Dream Home.

In regards to complaint ID
#[redacted], CalAtlantic Homes’ response is as follows:
Our Customer Care
Representative, [redacted] has been in contact with Mr. [redacted] and...

they
met on 1/20/16 to review all outstanding items. The sod issues were
resolved and repairs for all other concerns are in the process of being
scheduled.  CalAtlantic Homes considers this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I HAVE BEEN IN CONTACT WITH [redacted]. AT THIS POINT, ONLY ONE CONTRACTOR HAS COME TO FIX CRACKS ON INTERIOR WALLS AND THE JOB IS HALF WAY DONE.  THERE ARE STILL PENDING MULTIPLE ACTION ITEMS IN THE REPORT SUBMITTED ON JUNE 7TH.
Regards,
[redacted]

Revdex.com:
I would like to go take this matter to mediation, as per paragraph 20.5 of the Declaration of Condominium Regime. I am asking Revdex.com's help with arranging this mediation.
Regards,[redacted]

Standard Pacific Homes’ low voltage contractor has personally visited Mr. [redacted] and inspected his security and monitoring system.  During that time corrections were made to rectify the tone of the security system. The feature sold to Mr. [redacted] was a pre-wire only, and the home Standard...

Pacific Homes delivered was indeed prewired.  However, during this on-site visit the customer was supplied with extra magnets to complete each security contact in an effort to provide the customer with an easier transition for his security system, and the workings of the prewire system were explained.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that they are correct to assert the situation has been resolved.  Today my private landscaper assessed the back yard and said everything that was needed for them to proceed today had been done.  
Regards,
[redacted]

In response to complaint ID#[redacted] Standard Pacific Homes’ response is as follows:
 
The Standard Pacific Homes warranty representative and trade partners have attempted to contact the customer in regards to the cited...

concerns as recently as 1/4/16.  The customer may  
reach out to these parties to discuss and resolve any outstanding issues.  Here is their contact information: 
 
[redacted]
Customer Service Representative 
CalAtlantic Homes 
Email: [redacted].[redacted]
 
[redacted]
Retail Coordinator 
[redacted] 
Email: A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
They have addressed all of my concerns, and I have no further need to complain at this time.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I agree that some items have since been handled.  I do not agree with this case being resolved however.  I will consider it resolved once all items are completely repaired not some of them.   As follow up in the past was not sufficient I will not feel at ease until all items are corrected. 
I also now have another major issue.  The A/C is not working and the temperature today in Central Florida was in the mid 90's.  I am starting to feel like this house is a lemon.  Constant issues since day 1.  
Regards,
[redacted]

Even though the labor warranty on the HVAC equipment expired over three years ago, we have decided to revisit this due to some history of problems with the equipment.  After our review we have decided to make the needed repairs at no cost to the customer.

Beware of these people. They will do and say anything to get you to sign a contract and then not live up to their obligations or agreements. We are buying one of their new spec townhouses and it has been awful. They screwed up the initial quotes and then wouldn't honor them. No one will commit to anything and now we are going out of pocket because they won't be done when we are supposed to close. Nice property but terrible business practices. Buyers beware!

Standard Pacific’s lead customer service representative responded in person to the customer’s complaint along with a qualified plumber.  After inspecting the condition in the home, we determined it did not warrant a repair or reimbursement.  The South Carolina legislature established a statute of repose of eight years for construction defects.  Standard Pacific stands behind its warranty, but in this case, with the house reaching 13 years of age, responsibility for repairing or replacing worn or damaged components shifts to the homeowner.
 
Please let me know if there are any other steps we need to take to clean up our Revdex.com rating.
 
Thanks so much,
 
[redacted]

Our experience with Cal Atlantic homes, formerly Standard Pacific homes, has been nothing short of infuriating. Since closing on our home just over a year ago, we have been dealing with poor quality craftsmanship and horrendous service from Standard Pacific's warranty team, namely [redacted]. We were hesitant to close as there were so many outstanding issues. However, we were reassured repeatedly that they would be resolved in a timely manner with as little disruption to our family as possible. Since that time, it has become a full time job scheduling outstanding repairs, tracking negligent contractors, and being onsite to 'babysit' work in progress, all of which I expected (and was assured) [redacted] would handle. A year later, repairs still remain incomplete.
In addition, I feel that I personally have been discriminated against as a woman during this process. Despite typically being the one at home to deal with workers, [redacted] consistently deferred to my husband on matters related to our home. He questioned my integrity in matters related to needed repairs, and accused me of largely being alone in my complaints (despite the fact that I know nearly all of my neighbors have experienced similar - if not more serious - issues).
Personally, I will never do business with Cal Atlantic homes or their affiliates again and would strongly caution others against doing so. I know there are builders out there who take pride in doing high quality work and stand firmly behind their product. Unfortunately, Cal Atlantic homes is not one of those builders.

Severely disappointed in the quality of the build and finishing details of the home, originally a standard pacific purchase.
Excess grout has clogged drains, master shower rework twice due to leakage, closet shelving collapse revealing terrible workmanship. Many fixtures were not mounted properly (need to be in studs), poor outdoor electrical circuitry, I could carry on...
Do NOT recommend.

Awful experience, completely misleading features of the house., 15 months of hell, 50 identifiable problems, failed to secure post secured cables in the foundation. We find new issues every day, cheap plumbing, insulation, all kitchen cabinets, crumbling exterior stone, light fixtures, grass, beg for a month to get just a response, warranty customer service is a constant struggle, KHov better in every aspect. Can't wait to sell.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
CalAtlantic has failed to provide any evidence to substantiate that the current location of the furnace would be the most efficient compared to any other location in the attic and that moving the furnace would compromise its performance.  In order to provide clearance for the attic access door, the furnace only needs to be moved approximately three feet.  The customer has consulted with a number of contractors who believe that the furnace could be relocated without sacrificing furnace performance.  There should be some flexibility in the location of furnace and its placement should not impact the location of attic access door which now severely limits the usability of the second floor gameroom. 
The location of attic access door is not a new specification.  The customer has made mention of the location of the door/doorframe from the very initial stages of development.  Upon framing, it was noticed that the doorframe was entirely overlooked, and the customer requested it be added in.  At no point during these correspondences was it mentioned that there was a need to have this door moved. 
CalAtlantic has implicitly represented that the location of the attic access door based upon the placement of the attic access door in its model home.  It is the customer’s reasonable expectation that all doorways would be built as represented in the model home so that the room can be utilized as displayed in model home.  In fact, the model home has a television installed in the same location of wall where CalAtlantic built the attic access door in customer’s home.  The customer has also paid for optional upgraded speaker outlets placed in the wall based on the understanding that there would not be a doorway interfering with furniture placement. 
Regards,
[redacted]

Thank you for the opportunity to respond to the concerns raised by this customer.  Mr. [redacted] closed on his home in Salem Village on 06/20/14. It is our belief that the Bermuda Grass sod and other landscaping materials were in good condition at the time of closing, with a small exception-the...

Standard Pacific construction manager agreed to replace two small areas of installed sod in a very limited area of the yard. Mr. [redacted] reviewed and was presented with the Standard Pacific Homeowner’s Limited Warranty and  Maintenance Manual as a part of his New Home Presentation with the construction manager. The manual specifies that landscaping materials are covered by the warranty for 90 days only if the customer maintains them. The manual clearly instructs homeowners in the proper maintenance of their landscaping and provides tips for keeping lawns looking healthy. It is noted in the manual that weeds are naturally occurring and should be expected. Because all newly installed landscaping requires a high level of attentiveness and maintenance from homeowners, our warranty on this particular item is limited. While we understand the customer’s frustration with the appearance of the unmaintained grass, we cannot agree to expand the warranty coverage to replace it.

Although we do not believe that the Customer's granite kitchen countertops are defective in...

any way, we are willing to have the countertops cleaned and re-sealed at no cost to the Customer.  We believe that this is a fair resolution of the complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did follow the request from Standard Pacific in their last correspondence to contact [redacted] and her body [redacted] to set up a meeting. I met with [redacted] and Ed for 3 hours to discuss our concerns and how we have felt that not only has our warranty been mishandled by [redacted] but that we are concerned about the safety of our home.Our concerns were met with excuses and pushback from ** about pulling a permit for the work underway in our home and no plan of how to bring our home into tolerances.We have been documenting the concerns with photos to show the rooms of our home that are outside tolerance.The structural repairs made did not fix the issues and during the repair it was discovered that an electrical wire was run improperly and was a fire, life safety hazard. We are concerned about the amount of movement in our home and it has only been 14 months.So to this point we still do not have a plan of how to move forward, we have an HVAC repair that was not submitted to the Town of Parker fro review, permitting or inspection. Our home is not performing properly and we have one bedroom of our home that is not safe to leave an infant in because it is either too cold or too hot for her safety. We have construction dust that was not contained and we are breathing daily which raises health concerns not to mention the housekeeping task it has created daily.We do not have confidence that Standard pacific, now Cal Atlantic, has operated in good faith to remedy our concerns in a timely manor. We have sought legal advisement concerning the structural issues, negligence and the health affects from the items referenced above.It does not feel like we are being taking seriously by Standard Pacific nor its representatives in this matter. We feel that the complaint that we brought to the Revdex.com was intended to escalate our concerns to a higher authority, instead they were kicked back to [redacted]. Then her boss Ed became involved but after the Ryland merger ** seems to be playing catchup on everything since he has not previously been involved. [redacted]s former boss, told us that the repairs would have been made before Christmas and that we had his word “he is the boss. it will get done."To say we are frustrated is an understatement, trust and confidence have been broken and we invested in his home with the expectation that things would have been built safe and that the home be comfortable. We should not have to deal with this treatment from Standard Pacific nor should our neighbors in this community.
Regards,
[redacted]