CalAtlantic Homes

In regards to complaint ID
#[redacted], CalAtlantic Homes’ response is as follows:
Our Customer Care
Representative, [redacted] has been in contact with Mr. [redacted] and...

they
met on 1/20/16 to review all outstanding items. The sod issues were
resolved and repairs for all other concerns are in the process of being
scheduled.  CalAtlantic Homes considers this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and found nothing in the response that would remotely resemble a resolution of my complaint.
In short, I am asking Revdex.com to help with facilitating this mediation process. Below please find more detailed explanation.
 
The response from CalAtlantics Homes consists of multiple claims designed to cloud the issue and to conceal the responsible parties. The response is not signed, which is suspicious. In my reply I will refer to the person who wrote the response as "the anonymous". First of all, the anonymous response tries to shift responsibility for the abuse from CalAtlantic Homes to the [redacted] HOA. Not going to happen, because the HOA board is staffed by CalAtlantic Homes employees: [redacted], [redacted] and [redacted]. Their actions as HOA Board members are governed by several well-known documents, like Declaration of Condominium Regime, Community Manual (incl. bylaws), to name a few. The Bylaws, for example, state (paragraph 1.6. General Powers and Duties), that "The Assotiation, acting through the Board ... may do any and all things that are lawful and which are necessary, proper, or desirable in operating for the best interests of its Members...". When talking about landscaping services at our community, [redacted] states that they (the Board members/CalAtlantic Homes employees, I assume) "receive positive feedback on the appearance of the community from our internal team, but from outside folks as well, to include some of our direct competitors" -- not a word about what homeowners think about the crappy services the business associates of the Board members provide to our community. He cares about what his competitors say more that he cares about what homeowners have to say! And also, how is abusing my newborn daughter is an act in the best interests of the Members -- I cannot understand. [redacted] says: "We disagree with your opinion that we have failed to act in the best interest of anyone" -- what are wonderful statement! It must be in the best interests of my family and my newborn daughter to be abused by lawn mowers every Monday morning at 7 a.m.   Next, the anonymous goes on by either falsifying the facts or showing me that he or she does not know what is he or she talking about. According to [redacted], CalAtlantic employee and member of the [redacted] HOA Board of Directors, "The HOA contracts directly with [redacted] and [redacted] Landscapes". The anonymous states that "the HOA property manager is responsible for selecting and managing the landscape vendors". So either [redacted] or the anonymous is lying, but either way, both of them are CalAtlantic Employees.   The claim that I agreed to have my daughter abused by signing some document is puny. The Declaration of Condominium Regime in paragraph 9.2.1 says "The Association will cause Landscape Services to be provided to each Yard Area. Accordingly, the Association is hereby granted an easement over and across each Unit to the extent reasonably necessary or convenient for the Association or its designated landscaping contractor to perform the Landscape Services. Access to each Yard Area is limited to Monday through Friday, between the hours of 7 a.m. and 6 p.m., and then only in conjunction with the actual performance of the Landscape Services". Where does it say that I agreed to allow the CalAtlantic Homes-staffed HOA Board and their business associate [redacted] to abuse my daughter every Monday morning at 7 a.m.? Where??   The note that the anonymous makes about my complaint being the only complaint ever received corresponds to the above quoted claim made by [redacted] (regarding who he receives feedback from). And I am willing to believe that this is true. [redacted], [redacted] and [redacted] are hiding from homeowners behind the CalAtlantic Homes sales team (the sales people conceal board members identities and contact information and even claim that the Board does not exists). They refuse to perform their duties as outlined in the HOA governing documents. They put all their efforts into protecting their business associates and ignore everything else.   Now, since CalAtlantic Homes employees are so good at referring documents I signed, I would like to point them to one document as well. It is attached to this message. Declaration of Condominium Regime, Article 20: DISPUTE RESOLUTION. This article clearly describes the dispute resolution process the Parties should follow "to encourage the amicable resolution of disputes involving the Property and to avoid the emotional and financial costs of litigation and arbitration if at all possible". I have been trying to follow that process, while CalAtlantic Employees and their business associates have been ignoring it completely. In my email from May 23rd, that was addressed to the three HOA Board members (Jay [redacted], [redacted] and [redacted], all three are CalAtlantic Homes employees), I asked them "to confirm that this is the Board's intention to ignore claim resolution process as it is described in the Article 20 and to proceed directly to arbitration and litigation steps". The answer I received from [redacted] was "the answer to your request to change the hours of common area and front yard maintenance is in fact no.  7:00 a.m. is widely recognized in our industry as the proper ‘starting hour’ of construction and maintenance activities". I take this as refusal to negotiate and resolve my claim in good faith (as per paragraph 20.4) and the Board's desire to proceed with Mediation (as per paragraph 20.5). I am asking the Revdex.com to help with facilitating this mediation process.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I HAVE BEEN IN CONTACT WITH [redacted]. AT THIS POINT, ONLY ONE CONTRACTOR HAS COME TO FIX CRACKS ON INTERIOR WALLS AND THE JOB IS HALF WAY DONE.  THERE ARE STILL PENDING MULTIPLE ACTION ITEMS IN THE REPORT SUBMITTED ON JUNE 7TH.
Regards,
[redacted]

CalAtlantic Homes isn’t who they say they are. CalAtlantic have very bad customer service. We recently have bought a home from CalAtlantic and have been having issue. Now that we have close on our home we can’t get them to return our phone calls. While homes are still being built you would think it would be easy for the contractor to repair our issue. It’s been months and they still haven’t finished the side walk. If you ask the contactor when it will be finished, his reply is their working on it. We were told to put in a service ticket for home warrant. We have put in tickets after tickets and haven’t anyone contacted us. CalAtlantic told us they will come back in a year after the house has settled. Some of my repair shouldn’t have to wait for a year. The contractor they use to build our home has done awful job. This is our third house been build and never had these issue. I can’t speak for our neighbors but they‘re have similar issue. They sold us false promise for our Dream Home.

Revdex.com:
I would like to go take this matter to mediation, as per paragraph 20.5 of the Declaration of Condominium Regime. I am asking Revdex.com's help with arranging this mediation.
Regards,[redacted]

Standard Pacific Homes’ low voltage contractor has personally visited Mr. [redacted] and inspected his security and monitoring system.  During that time corrections were made to rectify the tone of the security system. The feature sold to Mr. [redacted] was a pre-wire only, and the home Standard...

Pacific Homes delivered was indeed prewired.  However, during this on-site visit the customer was supplied with extra magnets to complete each security contact in an effort to provide the customer with an easier transition for his security system, and the workings of the prewire system were explained.

In response to complaint ID#[redacted] Standard Pacific Homes’ response is as follows:
 
The Standard Pacific Homes warranty representative and trade partners have attempted to contact the customer in regards to the cited...

concerns as recently as 1/4/16.  The customer may  
reach out to these parties to discuss and resolve any outstanding issues.  Here is their contact information: 
 
[redacted]
Customer Service Representative 
CalAtlantic Homes 
Email: [redacted].[redacted]
 
[redacted]
Retail Coordinator 
[redacted] 
Email: A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that they are correct to assert the situation has been resolved.  Today my private landscaper assessed the back yard and said everything that was needed for them to proceed today had been done.  
Regards,
[redacted]

Beware of these people. They will do and say anything to get you to sign a contract and then not live up to their obligations or agreements. We are buying one of their new spec townhouses and it has been awful. They screwed up the initial quotes and then wouldn't honor them. No one will commit to anything and now we are going out of pocket because they won't be done when we are supposed to close. Nice property but terrible business practices. Buyers beware!

Even though the labor warranty on the HVAC equipment expired over three years ago, we have decided to revisit this due to some history of problems with the equipment.  After our review we have decided to make the needed repairs at no cost to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I agree that some items have since been handled.  I do not agree with this case being resolved however.  I will consider it resolved once all items are completely repaired not some of them.   As follow up in the past was not sufficient I will not feel at ease until all items are corrected. 
I also now have another major issue.  The A/C is not working and the temperature today in Central Florida was in the mid 90's.  I am starting to feel like this house is a lemon.  Constant issues since day 1.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
They have addressed all of my concerns, and I have no further need to complain at this time.
Regards,
[redacted]

Our experience with Cal Atlantic homes, formerly Standard Pacific homes, has been nothing short of infuriating. Since closing on our home just over a year ago, we have been dealing with poor quality craftsmanship and horrendous service from Standard Pacific's warranty team, namely [redacted]. We were hesitant to close as there were so many outstanding issues. However, we were reassured repeatedly that they would be resolved in a timely manner with as little disruption to our family as possible. Since that time, it has become a full time job scheduling outstanding repairs, tracking negligent contractors, and being onsite to 'babysit' work in progress, all of which I expected (and was assured) [redacted] would handle. A year later, repairs still remain incomplete.
In addition, I feel that I personally have been discriminated against as a woman during this process. Despite typically being the one at home to deal with workers, [redacted] consistently deferred to my husband on matters related to our home. He questioned my integrity in matters related to needed repairs, and accused me of largely being alone in my complaints (despite the fact that I know nearly all of my neighbors have experienced similar - if not more serious - issues).
Personally, I will never do business with Cal Atlantic homes or their affiliates again and would strongly caution others against doing so. I know there are builders out there who take pride in doing high quality work and stand firmly behind their product. Unfortunately, Cal Atlantic homes is not one of those builders.

Standard Pacific’s lead customer service representative responded in person to the customer’s complaint along with a qualified plumber.  After inspecting the condition in the home, we determined it did not warrant a repair or reimbursement.  The South Carolina legislature established a statute of repose of eight years for construction defects.  Standard Pacific stands behind its warranty, but in this case, with the house reaching 13 years of age, responsibility for repairing or replacing worn or damaged components shifts to the homeowner.
 
Please let me know if there are any other steps we need to take to clean up our Revdex.com rating.
 
Thanks so much,
 
[redacted]

Severely disappointed in the quality of the build and finishing details of the home, originally a standard pacific purchase.
Excess grout has clogged drains, master shower rework twice due to leakage, closet shelving collapse revealing terrible workmanship. Many fixtures were not mounted properly (need to be in studs), poor outdoor electrical circuitry, I could carry on...
Do NOT recommend.

Awful experience, completely misleading features of the house., 15 months of hell, 50 identifiable problems, failed to secure post secured cables in the foundation. We find new issues every day, cheap plumbing, insulation, all kitchen cabinets, crumbling exterior stone, light fixtures, grass, beg for a month to get just a response, warranty customer service is a constant struggle, KHov better in every aspect. Can't wait to sell.

Thank you for the opportunity to respond to the concerns raised by this customer.  Mr. [redacted] closed on his home in Salem Village on 06/20/14. It is our belief that the Bermuda Grass sod and other landscaping materials were in good condition at the time of closing, with a small exception-the...

Standard Pacific construction manager agreed to replace two small areas of installed sod in a very limited area of the yard. Mr. [redacted] reviewed and was presented with the Standard Pacific Homeowner’s Limited Warranty and  Maintenance Manual as a part of his New Home Presentation with the construction manager. The manual specifies that landscaping materials are covered by the warranty for 90 days only if the customer maintains them. The manual clearly instructs homeowners in the proper maintenance of their landscaping and provides tips for keeping lawns looking healthy. It is noted in the manual that weeds are naturally occurring and should be expected. Because all newly installed landscaping requires a high level of attentiveness and maintenance from homeowners, our warranty on this particular item is limited. While we understand the customer’s frustration with the appearance of the unmaintained grass, we cannot agree to expand the warranty coverage to replace it.

In regards to complaint ID #[redacted] Homes’ response is as follows:
Ms. [redacted] raised the issue of the tile dye lot prior to her purchasing the home.  [redacted] had the tile supplier representative inspect the tile.  It was determined that...

the tile was the correct tile ordered by Ms. [redacted] and that the variation in color between the tiles met industry standards.  [redacted] communicated to Ms. [redacted], prior to her purchase of the home, that the tile would not be replaced.  Ms. [redacted] elected to continue with her purchase.The home Ms. [redacted] purchased is modeled in the community where she purchased.  The placement of the electrical outlets in Ms. [redacted]'s home meet industry and building code standards.  Ms. [redacted] made several requests through the [redacted] warranty process to have the electrical outlets moved.  Since the electrical outlets meet industry and building codes, this warranty request was denied. [redacted] Homes considers this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
CalAtlantic has failed to provide any evidence to substantiate that the current location of the furnace would be the most efficient compared to any other location in the attic and that moving the furnace would compromise its performance.  In order to provide clearance for the attic access door, the furnace only needs to be moved approximately three feet.  The customer has consulted with a number of contractors who believe that the furnace could be relocated without sacrificing furnace performance.  There should be some flexibility in the location of furnace and its placement should not impact the location of attic access door which now severely limits the usability of the second floor gameroom. 
The location of attic access door is not a new specification.  The customer has made mention of the location of the door/doorframe from the very initial stages of development.  Upon framing, it was noticed that the doorframe was entirely overlooked, and the customer requested it be added in.  At no point during these correspondences was it mentioned that there was a need to have this door moved. 
CalAtlantic has implicitly represented that the location of the attic access door based upon the placement of the attic access door in its model home.  It is the customer’s reasonable expectation that all doorways would be built as represented in the model home so that the room can be utilized as displayed in model home.  In fact, the model home has a television installed in the same location of wall where CalAtlantic built the attic access door in customer’s home.  The customer has also paid for optional upgraded speaker outlets placed in the wall based on the understanding that there would not be a doorway interfering with furniture placement. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did follow the request from Standard Pacific in their last correspondence to contact [redacted] and her body [redacted] to set up a meeting. I met with [redacted] and Ed for 3 hours to discuss our concerns and how we have felt that not only has our warranty been mishandled by [redacted] but that we are concerned about the safety of our home.Our concerns were met with excuses and pushback from ** about pulling a permit for the work underway in our home and no plan of how to bring our home into tolerances.We have been documenting the concerns with photos to show the rooms of our home that are outside tolerance.The structural repairs made did not fix the issues and during the repair it was discovered that an electrical wire was run improperly and was a fire, life safety hazard. We are concerned about the amount of movement in our home and it has only been 14 months.So to this point we still do not have a plan of how to move forward, we have an HVAC repair that was not submitted to the Town of Parker fro review, permitting or inspection. Our home is not performing properly and we have one bedroom of our home that is not safe to leave an infant in because it is either too cold or too hot for her safety. We have construction dust that was not contained and we are breathing daily which raises health concerns not to mention the housekeeping task it has created daily.We do not have confidence that Standard pacific, now Cal Atlantic, has operated in good faith to remedy our concerns in a timely manor. We have sought legal advisement concerning the structural issues, negligence and the health affects from the items referenced above.It does not feel like we are being taking seriously by Standard Pacific nor its representatives in this matter. We feel that the complaint that we brought to the Revdex.com was intended to escalate our concerns to a higher authority, instead they were kicked back to [redacted]. Then her boss Ed became involved but after the Ryland merger ** seems to be playing catchup on everything since he has not previously been involved. [redacted]s former boss, told us that the repairs would have been made before Christmas and that we had his word “he is the boss. it will get done."To say we are frustrated is an understatement, trust and confidence have been broken and we invested in his home with the expectation that things would have been built safe and that the home be comfortable. We should not have to deal with this treatment from Standard Pacific nor should our neighbors in this community.
Regards,
[redacted]