This place is full of liarsMy grandmother had to deal with them for two days filled with nothing but lies and Threats of repoShe was told by a sales man, any vehicle she bought from them, if it had any problems they would fix for for free within the first weeksHer fuel pump went bad the day after she boughtShe called and told tell them aboutThey told her to bring it up there and they would look at it and told her what the problem wasThey told her it was the fuel pump and they would fix when the parts came inShe left her purse in the truck when It was getting looked at and one of the service guys must have searched it because all the papers in it were out of itweeks later she had too call them to see if the parts came in and told her they're not fixing anything and told her who ever told they would lied to herThe manger told my grandmother all the sales men are liars and she should've knew thatShe was in a wreck and they took advantage of her, tried to sell her a vehicle with frame damage and wasn't going to tell her until the finance company told her they Wouldn't approve her for it because of the frame damageI wound NEVER Recommend anybody buy from this lying sorry excuse of a business
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This is not true I would not be taking the time to file the complaint if I was a satisfied customerthe vehicle has to be taken back to the dealership several times as we noticed what was discussed with [redacted] (manager) since Scott (our initial sales rep) quit during the process of the purchase We spoke to [redacted] face to face more than once and we stressed how the vehicle was not serviced as it was suppose to be and he (***) agreed that all would be done If proper maintenance and service was done prior to the sale of the car there would have not been the need for us to have brake service done on the vehicle immediately after the purchase date Again, I would not be wasting time to submit this request if what was discussed was taken care of and we were satisified customers Please let me know if receipts are needed Regards, [redacted] ***
I am writing on behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought by the Revdex.com for [redacted] , submitted on 1/28/2014, and assigned an ID of [redacted] .>I have attached an statement by our service manager, we have reached out to Ms [redacted] to make sure that we can solve this problem and hope to regain her trust We ask that this complaint be closed satisfactorily and cease to affect our rating
I am writing on behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought by the Revdex.com for [redacted] , submitted on 1/28/2015, and assigned an ID of [redacted] We are aware that Ms [redacted] indeed let us know both in paper and verbally about the condition of the vehicle she purchased We are truly sorry that those issues were not handled properly at that time, but in January 30th our service manager tried to correct the mistakes and issues with the carThe car was delivered to the customer and we have not heard from the customer ever since in the assumption that the problems were fixedAgain we are aware that this issue should of been handled with more care, comprehension, and professionalism in our partWe ask that this complaint be closed satisfactorily and cease to affect our rating
This dealership advertises cars online for a cheaper than typical price, then when you get to the dealership they claim it just sold at auction that very morningI spoke with the salesman 7pm the night before I made the trip over where he assured me it was there and he would have it ready for me for our appointmentI arrived to be told by a different salesman that [redacted] (the salesman I spoke with the night before) wanted me to let you know he was sorry but the car sold at auction this morningWhy would they sell a car at auction that had an appointment with a retail customer in just a couple of hours? Of course they had another car just like it for $3,more that they would be happy to show me! Do not make the drive for a "good" deal there it is a scam
We are truly sorry to hear that this issue occurred in our dealership and affect the *** familyWe were aware of the issue and immediately contacted the buyer to try to work a deal out, in the end they returned the vehicle back to us and were given a full refund on
the vehicleOnce again we are truly sorry this occurred.we
ask that this complaint be closed satisfactorily and cease to affect our
rating
I am rejecting this response because: I talked with Blake M*** and he told me to go get a quote from another dealer and they would write me a check for that amountI did that on January and took the quote back to his officeHe was gone but I left it with someone to give to him.I've had a death in the family and have been too busy to go back up there but I've not been contacted by anyone about the check yetThe check was to cover the paint damage repair they caused but not the windshield damageThey know they caused it because almost all there brand new never owned trucks on the lot have identical scratches on themIts not a matter of satisfying me its a matter of making things right
Regards,
*** ***
Worst dealership I have ever done business with, they told me I needed to put $down on a vehicle to confirm delivery of the vehicleAfter dealing with them more and well before the time they were going to leave the lot to deliver it, I advised them I wanted to cancel the transaction of purchasing the vehicleI checked my card a few days later and they had not canceled the transactionWhen I called them back they tried to tell me that the deposit was non refundable, but never told me that ahead of timeI never signed any paperwork or anythingI have tried speaking with the managers and they keep telling me they will look into it and then refuse to call me back
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The delivery issues were terrible, and I'm glad they are working on them, but this response simply avoids they main part of my complaint.
The real issues are these:
1) Refusing to send me the MCO so I could get the vehicle titled in my state at my local notaryOther out-of-state dealers have ALWAYS sent me the title/MCO to get done at my local notary.
2) Demanding an unlimited, non-expiring, BLANK power of attorney to be filled out that would have authorized who-ever filled I n their name to transfer the truck title at any time in the future.
2) When I offered for them to send it to a local notary, insisting on sending the MCO to an unknown notary in a city minutes away, after I specifically told them NOT to send it there and gave them a specific Notary and address to send it to that is local to me, and who normally handles our title workAs of today, the title is still at that unknown notary, my truck's day temporary registration is expired, and Kernersville Chrysler is accumulating the liability for the loss of use of my truck., as well as for sending my personal information to an unauthorized party after specific instructions not to send it there.
What I want:
1) A very bold disclaimer on all pages of your website that you policies are very different, and you will refuse to send the titles/MCO's to any out of state buyers of vehicles, despite being paid in full cash, and that you require customers to sign blank, unlimited, unexpiring power of attorneys.
2) A revised power of attorney process that doesn't require customers to sign them blank, revised wording that limits them, and an expiration date
3) MOST IMPORTANT: Transfer the paperwork to the notary I requested, or send it to me directly as I first requested.
4) A $credit for the time and hassle, loss of truck use, sending my personal information to an unauthorized party.
Regards,
*** ***
I am writing on
behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought
by the Revdex.com for *** ***, submitted on 1/28/2015, and
assigned an ID of ***
size="3">We contacted Ms*** on 1/29/and allowed her to explain the situationThe problem occurred due to some paperwork that was not signed by Ms*** to cancel the GAP and extended warranty she purchasedWe are currently trying to help her get all of the paperwork in order, this way she can be able to obtain her money backWe ask that
this complaint be closed satisfactorily and cease to affect our rating
I am writing on behalf of Kernersville Chrysler Dodge, LLC,
in response to a complaint brought by the Revdex.com for *** ***, submitted on 02/09/2016, and assigned an ID of ***Mrs*** and her husband did have service work done to their Dodge Ram on 12/04/At that time, we replaced the ball joints on the vehicle and issued a year warranty to cover the partsWhen they contacted us about the issue with the vehicle recently, they spoke directly to our Service Manager, John P***He set them up with Empire Chrysler Dodge Jeep to have the work doneHe contacted Empire directly to advise them of the situation with Mrs***’s truck and have covered all of the repairs under the warranty they were issued when we replaced the ball joints the first time
We ask that this complaint be closed satisfactorily and cease to affect our rating
The worst car repair experience of my lifeI needed my van back the same dayThey said no problemThen the next day I told Robert I must have the van back today, just fix the power steering and get me on the roadI spent a total of hours in that dealershipThen instead of telling me my van wouldn't be ready Robert like either a mn or a coward slipped away leaving me in the customer lounge without ever telling me my van wouldn't be doneThat was SaturdayI left a message for the general manager to call me on SaturdayIt's now Tuesday and he still hasn't calledI explained to Lenny at 9:30AM that I must leave today wether the sensors come in or notI only need the power steering fixedHe promised he would call me and let me know what is going onHe never called backI came back to the dealership at 3PMI asked Lenny why he didn't call meI finally left the dealership at 4:20PM and got home after midnightThe bill was over $more than quotedLenny you think your slickYou are not! One good thing is Graham the shuttle driverHe is a great guy committed to customer serviceI found out through my day ordeal that this company routinely misquotes the timeline to fix problemsIf you need a car or van repair avoid this dealership at all costsIf you do when they take four times longer to fix your problem, charge you 20% more than they quoted, and never return your phone callsDon't say that you weren't warned!
I am writing on
behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought
by the Revdex.com for Linwood Carver, submitted on 7/7/2015, and
assigned an ID of ***
class="MsoNormal">Mr. *** purchased the jeep from us and we have shown a lack of communication towards him, but as we were working on his paperwork we saw some mistakes on his part that has made this process slow and difficultOne of them was his failure to tell us that one of the vehicles still had a lease on it and had not paid the taxes on it, this is a problem with the DMV on West Virginia that does not give him credit on those taxesHe also failed to provide a title for the Trike that he also traded in, this made it difficult for us to continue the paperworkHe has also been contacted by several of our managers and has shown a will to work with us, but once again the problem is with the DMV ON WEST VIRGINIA TO WHOM HE OWES THOSE TAXES TO.
but
in view of the fact that we have done everything within our power to help the customer, we ask that this complaint be closed satisfactorily and cease to
affect our rating
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:***
I am rejecting this response because:
My point is not about a refund or asking for anything elseIt's really about the principalBrake service are considered to be part of the safety inspection before the car is placed to be soldThis issue should have been resolved without the customer involvement
We bought the car back to the dealer ship on numerous occasionsJust to mention the first time we came to pick up the car there were no door handle, engine cover and a noise coming from the brake and CV joint areaThis is when we bought this to the attention of ***.(manager)Most of this should have been acknowledged by the service department and it was not.
There needs to be some acknowledgement of fault on Kernersville Chrysler Dodge
Poor customer service was providedI will never refer family, friends or coworkers based on the service provided
I really hope something is taken from this and encourage your staff to do a better job to their customers and not just sell a car
Regards,
*** ***
Dear *** ***,
After reviewing our records, it is our position that:
*** *** did purchase a *** ** from our dealership on 3/13/
Fixing the brakes was never mentioned or agreed upon by management As part of the purchase
agreement we agreed to fix the rear driver's side door handle, check the CV joints, replace the motor cover and to detail the car. These services were itemized on the "we owe" sheet and signed by the customer.
Per service records dated 3/20/all agreed upon service was performed. Brakes were checked additionally because the customer mentioned hearing a noise (which is also why the CV joints were checked), with no issues being found
We are a full-disclosure dealership that makes every effort to disclose the true condition of the vehicle at the time of purchase. All of our pre-owned vehicles are sold as-is; all customers are offered the chance to purchase a service warranty. Unfortunately it is the buyer's responsibility to have a vehicle inspected independently if they have concerns and to bring those concerns to the negotiating table. This did not happen in this case. There is nothing we can do further since we have no way of proving the brakes were in fact faulty when we sold the vehicle and have evidence from our shop that they were inspected
Regards,
*** ***
I am writing on
behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought
by the Revdex.com for *** *** ***, submitted on
7/13/2015, and assigned an ID of
"">***We deeply would like to apologize for the delay on this case, Zurich was contacted and were asked to expedite the processI will contact the General Manager and see if I can obtain that apology email, since Mr.*** is currently on vacationOnce again we would like to deeply apologize for the lack of communication we have had
in
view of the fact that we are actively seeking to completely satisfy this
customer we ask that this complaint be closed satisfactorily and cease to
affect our rating
I am writing on
behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought
by the Revdex.com for [redacted],
"">The complaint was submitted on 7/27/9:39:PM and was assigned an ID of [redacted].
We have spoken to Mr[redacted] and we are currently awaiting the decision of our general manager to give him a definite answerWe want to apologize for such a slow response, but we been having some construction done to our lots and is making communication a bit difficultWe are trying to resolve this case with top priority
I am writing on behalf of
Kernersville Chrysler Dodge, LLC, in response to a complaint brought by the
Revdex.com for William Matthew [redacted], submitted on
12/29/2014, and assigned an ID of [redacted].
We would like to apologize for the delay on getting back in touch with Mr. [redacted] regarding this issue. We will work our hardest to solve this issue within the next couple of days if not early next week. Once again we would like to apologize for the delay and all the issues we brought to Mr. [redacted].
I have tried since May to get my refund for a Gap policy that [redacted] sent the letter stating that I was due for 46.54% minus 25.00, I have talked to one guy (Don) and left messages for two others (Oliver and Mike) in Financial about this to get no return call. At first Don told me to email all the documentation to him and he would back date the process as it normally takes 5 months. I emailed everything and do not even know if they got it because I left a message a month later to see if they had processed and nothing. My buying experience was fantastic. I even let Don know that my intent was to purchase another Challenger in October. Now I would not trade 346.00 for a 34K car if it was my business. I live in SC and thought very little of the three dealers here that had challengers when I purchased mine. I read a complaint from a guy in Jacksonville, FL ([redacted], I believe) that had the exact same issue.
Dear Ms. [redacted],
It seems that Mr. [redacted] had an experience that is unusual to our dealership in that nearly every aspect of his transaction was met with...
frustration. Usually we have no issue with shipping deals, and the paperwork Mr. [redacted] was asked to sign is the standard paperwork we give everyone who purchases one of our vehicles. The paperwork cannot be signed until the customer takes delivery of the vehicle, which was why he was asked to sign when the truck was delivered to him. We also make a practice of overnighting paperwork that can be signed prior to the customer taking delivery when possible. Since this was an out-of-state deal it was necessary for us to obtain a power of attorney for the customer so that we can sign and complete any additional paperwork, including but not limited to obtaining the correct tags and title work for the vehicle. As was explained to Mr. [redacted], we follow this procedure with every new vehicle we ship; this business makes up over 25% of our new car business in total. Since Mr. [redacted] refused to sign the power of attorney it increased the difficulty and delayed our office staff in completing his title correctly.
I understand Mr. [redacted]'s frustration with the delivery company we utilize to ship our new vehicles and with the issues he mentions with our titling clerk and one of our sales managers specifically. The transportation company now has to confirm a firm date of delivery both with us and with the customer as a result of what happened with Mr. [redacted]. As to the sales manager & titling clerk, I have forwarded this complaint to the appropriate management and they will address this case with those individuals directly.
I would like to apologize for Mr. [redacted]'s experience. This is not typical of us; we pride ourselves on seamless handling of long-distance transactions.
Regards,
[redacted]
This place is full of liarsMy grandmother had to deal with them for two days filled with nothing but lies and Threats of repoShe was told by a sales man, any vehicle she bought from them, if it had any problems they would fix for for free within the first weeksHer fuel pump went bad the day after she boughtShe called and told tell them aboutThey told her to bring it up there and they would look at it and told her what the problem wasThey told her it was the fuel pump and they would fix when the parts came inShe left her purse in the truck when It was getting looked at and one of the service guys must have searched it because all the papers in it were out of itweeks later she had too call them to see if the parts came in and told her they're not fixing anything and told her who ever told they would lied to herThe manger told my grandmother all the sales men are liars and she should've knew thatShe was in a wreck and they took advantage of her, tried to sell her a vehicle with frame damage and wasn't going to tell her until the finance company told her they Wouldn't approve her for it because of the frame damageI wound NEVER Recommend anybody buy from this lying sorry excuse of a business
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This is not true I would not be taking the time to file the complaint if I was a satisfied customerthe vehicle has to be taken back to the dealership several times as we noticed what was discussed with [redacted] (manager) since Scott (our initial sales rep) quit during the process of the purchase We spoke to [redacted] face to face more than once and we stressed how the vehicle was not serviced as it was suppose to be and he (***) agreed that all would be done If proper maintenance and service was done prior to the sale of the car there would have not been the need for us to have brake service done on the vehicle immediately after the purchase date Again, I would not be wasting time to submit this request if what was discussed was taken care of and we were satisified customers Please let me know if receipts are needed Regards, [redacted] ***
I am writing on behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought by the Revdex.com for [redacted] , submitted on 1/28/2014, and assigned an ID of [redacted] .>I have attached an statement by our service manager, we have reached out to Ms [redacted] to make sure that we can solve this problem and hope to regain her trust We ask that this complaint be closed satisfactorily and cease to affect our rating
I am writing on behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought by the Revdex.com for [redacted] , submitted on 1/28/2015, and assigned an ID of [redacted] We are aware that Ms [redacted] indeed let us know both in paper and verbally about the condition of the vehicle she purchased We are truly sorry that those issues were not handled properly at that time, but in January 30th our service manager tried to correct the mistakes and issues with the carThe car was delivered to the customer and we have not heard from the customer ever since in the assumption that the problems were fixedAgain we are aware that this issue should of been handled with more care, comprehension, and professionalism in our partWe ask that this complaint be closed satisfactorily and cease to affect our rating
This dealership advertises cars online for a cheaper than typical price, then when you get to the dealership they claim it just sold at auction that very morningI spoke with the salesman 7pm the night before I made the trip over where he assured me it was there and he would have it ready for me for our appointmentI arrived to be told by a different salesman that [redacted] (the salesman I spoke with the night before) wanted me to let you know he was sorry but the car sold at auction this morningWhy would they sell a car at auction that had an appointment with a retail customer in just a couple of hours? Of course they had another car just like it for $3,more that they would be happy to show me! Do not make the drive for a "good" deal there it is a scam
We are truly sorry to hear that this issue occurred in our dealership and affect the *** familyWe were aware of the issue and immediately contacted the buyer to try to work a deal out, in the end they returned the vehicle back to us and were given a full refund on
the vehicleOnce again we are truly sorry this occurred.we
ask that this complaint be closed satisfactorily and cease to affect our
rating
I am rejecting this response because: I talked with Blake M*** and he told me to go get a quote from another dealer and they would write me a check for that amountI did that on January and took the quote back to his officeHe was gone but I left it with someone to give to him.I've had a death in the family and have been too busy to go back up there but I've not been contacted by anyone about the check yetThe check was to cover the paint damage repair they caused but not the windshield damageThey know they caused it because almost all there brand new never owned trucks on the lot have identical scratches on themIts not a matter of satisfying me its a matter of making things right
Regards,
*** ***
Worst dealership I have ever done business with, they told me I needed to put $down on a vehicle to confirm delivery of the vehicleAfter dealing with them more and well before the time they were going to leave the lot to deliver it, I advised them I wanted to cancel the transaction of purchasing the vehicleI checked my card a few days later and they had not canceled the transactionWhen I called them back they tried to tell me that the deposit was non refundable, but never told me that ahead of timeI never signed any paperwork or anythingI have tried speaking with the managers and they keep telling me they will look into it and then refuse to call me back
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The delivery issues were terrible, and I'm glad they are working on them, but this response simply avoids they main part of my complaint.
The real issues are these:
1) Refusing to send me the MCO so I could get the vehicle titled in my state at my local notaryOther out-of-state dealers have ALWAYS sent me the title/MCO to get done at my local notary.
2) Demanding an unlimited, non-expiring, BLANK power of attorney to be filled out that would have authorized who-ever filled I n their name to transfer the truck title at any time in the future.
2) When I offered for them to send it to a local notary, insisting on sending the MCO to an unknown notary in a city minutes away, after I specifically told them NOT to send it there and gave them a specific Notary and address to send it to that is local to me, and who normally handles our title workAs of today, the title is still at that unknown notary, my truck's day temporary registration is expired, and Kernersville Chrysler is accumulating the liability for the loss of use of my truck., as well as for sending my personal information to an unauthorized party after specific instructions not to send it there.
What I want:
1) A very bold disclaimer on all pages of your website that you policies are very different, and you will refuse to send the titles/MCO's to any out of state buyers of vehicles, despite being paid in full cash, and that you require customers to sign blank, unlimited, unexpiring power of attorneys.
2) A revised power of attorney process that doesn't require customers to sign them blank, revised wording that limits them, and an expiration date
3) MOST IMPORTANT: Transfer the paperwork to the notary I requested, or send it to me directly as I first requested.
4) A $credit for the time and hassle, loss of truck use, sending my personal information to an unauthorized party.
Regards,
*** ***
I am writing on
behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought
by the Revdex.com for *** ***, submitted on 1/28/2015, and
assigned an ID of ***
size="3">We contacted Ms*** on 1/29/and allowed her to explain the situationThe problem occurred due to some paperwork that was not signed by Ms*** to cancel the GAP and extended warranty she purchasedWe are currently trying to help her get all of the paperwork in order, this way she can be able to obtain her money backWe ask that
this complaint be closed satisfactorily and cease to affect our rating
I am writing on behalf of Kernersville Chrysler Dodge, LLC,
in response to a complaint brought by the Revdex.com for *** ***, submitted on 02/09/2016, and assigned an ID of ***Mrs*** and her husband did have service work done to their Dodge Ram on 12/04/At that time, we replaced the ball joints on the vehicle and issued a year warranty to cover the partsWhen they contacted us about the issue with the vehicle recently, they spoke directly to our Service Manager, John P***He set them up with Empire Chrysler Dodge Jeep to have the work doneHe contacted Empire directly to advise them of the situation with Mrs***’s truck and have covered all of the repairs under the warranty they were issued when we replaced the ball joints the first time
We ask that this complaint be closed satisfactorily and cease to affect our rating
The worst car repair experience of my lifeI needed my van back the same dayThey said no problemThen the next day I told Robert I must have the van back today, just fix the power steering and get me on the roadI spent a total of hours in that dealershipThen instead of telling me my van wouldn't be ready Robert like either a m
n or a coward slipped away leaving me in the customer lounge without ever telling me my van wouldn't be doneThat was SaturdayI left a message for the general manager to call me on SaturdayIt's now Tuesday and he still hasn't calledI explained to Lenny at 9:30AM that I must leave today wether the sensors come in or notI only need the power steering fixedHe promised he would call me and let me know what is going onHe never called backI came back to the dealership at 3PMI asked Lenny why he didn't call meI finally left the dealership at 4:20PM and got home after midnightThe bill was over $more than quotedLenny you think your slickYou are not! One good thing is Graham the shuttle driverHe is a great guy committed to customer serviceI found out through my day ordeal that this company routinely misquotes the timeline to fix problemsIf you need a car or van repair avoid this dealership at all costsIf you do when they take four times longer to fix your problem, charge you 20% more than they quoted, and never return your phone callsDon't say that you weren't warned!
I am writing on
behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought
by the Revdex.com for Linwood Carver, submitted on 7/7/2015, and
assigned an ID of ***
class="MsoNormal">Mr. *** purchased the jeep from us and we have shown a lack of communication towards him, but as we were working on his paperwork we saw some mistakes on his part that has made this process slow and difficultOne of them was his failure to tell us that one of the vehicles still had a lease on it and had not paid the taxes on it, this is a problem with the DMV on West Virginia that does not give him credit on those taxesHe also failed to provide a title for the Trike that he also traded in, this made it difficult for us to continue the paperworkHe has also been contacted by several of our managers and has shown a will to work with us, but once again the problem is with the DMV ON WEST VIRGINIA TO WHOM HE OWES THOSE TAXES TO.
but
in view of the fact that we have done everything within our power to help the customer, we ask that this complaint be closed satisfactorily and cease to
affect our rating
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:***
I am rejecting this response because:
My point is not about a refund or asking for anything elseIt's really about the principalBrake service are considered to be part of the safety inspection before the car is placed to be soldThis issue should have been resolved without the customer involvement
We bought the car back to the dealer ship on numerous occasionsJust to mention the first time we came to pick up the car there were no door handle, engine cover and a noise coming from the brake and CV joint areaThis is when we bought this to the attention of ***.(manager)Most of this should have been acknowledged by the service department and it was not.
There needs to be some acknowledgement of fault on Kernersville Chrysler Dodge
Poor customer service was providedI will never refer family, friends or coworkers based on the service provided
I really hope something is taken from this and encourage your staff to do a better job to their customers and not just sell a car
Regards,
*** ***
Dear *** ***,
After reviewing our records, it is our position that:
*** *** did purchase a *** ** from our dealership on 3/13/
Fixing the brakes was never mentioned or agreed upon by management As part of the purchase
agreement we agreed to fix the rear driver's side door handle, check the CV joints, replace the motor cover and to detail the car. These services were itemized on the "we owe" sheet and signed by the customer.
Per service records dated 3/20/all agreed upon service was performed. Brakes were checked additionally because the customer mentioned hearing a noise (which is also why the CV joints were checked), with no issues being found
We are a full-disclosure dealership that makes every effort to disclose the true condition of the vehicle at the time of purchase. All of our pre-owned vehicles are sold as-is; all customers are offered the chance to purchase a service warranty. Unfortunately it is the buyer's responsibility to have a vehicle inspected independently if they have concerns and to bring those concerns to the negotiating table. This did not happen in this case. There is nothing we can do further since we have no way of proving the brakes were in fact faulty when we sold the vehicle and have evidence from our shop that they were inspected
Regards,
*** ***
I am writing on
behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought
by the Revdex.com for *** *** ***, submitted on
7/13/2015, and assigned an ID of
"">***We deeply would like to apologize for the delay on this case, Zurich was contacted and were asked to expedite the processI will contact the General Manager and see if I can obtain that apology email, since Mr.*** is currently on vacationOnce again we would like to deeply apologize for the lack of communication we have had
in
view of the fact that we are actively seeking to completely satisfy this
customer we ask that this complaint be closed satisfactorily and cease to
affect our rating
I am writing on
behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought
by the Revdex.com for [redacted],
"">The complaint was submitted on 7/27/9:39:PM and was assigned an ID of [redacted].
We have spoken to Mr[redacted] and we are currently awaiting the decision of our general manager to give him a definite answerWe want to apologize for such a slow response, but we been having some construction done to our lots and is making communication a bit difficultWe are trying to resolve this case with top priority
I am writing on behalf of
Kernersville Chrysler Dodge, LLC, in response to a complaint brought by the
Revdex.com for William Matthew [redacted], submitted on
12/29/2014, and assigned an ID of [redacted].
We would like to apologize for the delay on getting back in touch with Mr. [redacted] regarding this issue. We will work our hardest to solve this issue within the next couple of days if not early next week. Once again we would like to apologize for the delay and all the issues we brought to Mr. [redacted].
I have tried since May to get my refund for a Gap policy that [redacted] sent the letter stating that I was due for 46.54% minus 25.00, I have talked to one guy (Don) and left messages for two others (Oliver and Mike) in Financial about this to get no return call. At first Don told me to email all the documentation to him and he would back date the process as it normally takes 5 months. I emailed everything and do not even know if they got it because I left a message a month later to see if they had processed and nothing. My buying experience was fantastic. I even let Don know that my intent was to purchase another Challenger in October. Now I would not trade 346.00 for a 34K car if it was my business. I live in SC and thought very little of the three dealers here that had challengers when I purchased mine. I read a complaint from a guy in Jacksonville, FL ([redacted], I believe) that had the exact same issue.
Dear Ms. [redacted],
It seems that Mr. [redacted] had an experience that is unusual to our dealership in that nearly every aspect of his transaction was met with...
frustration. Usually we have no issue with shipping deals, and the paperwork Mr. [redacted] was asked to sign is the standard paperwork we give everyone who purchases one of our vehicles. The paperwork cannot be signed until the customer takes delivery of the vehicle, which was why he was asked to sign when the truck was delivered to him. We also make a practice of overnighting paperwork that can be signed prior to the customer taking delivery when possible. Since this was an out-of-state deal it was necessary for us to obtain a power of attorney for the customer so that we can sign and complete any additional paperwork, including but not limited to obtaining the correct tags and title work for the vehicle. As was explained to Mr. [redacted], we follow this procedure with every new vehicle we ship; this business makes up over 25% of our new car business in total. Since Mr. [redacted] refused to sign the power of attorney it increased the difficulty and delayed our office staff in completing his title correctly.
I understand Mr. [redacted]'s frustration with the delivery company we utilize to ship our new vehicles and with the issues he mentions with our titling clerk and one of our sales managers specifically. The transportation company now has to confirm a firm date of delivery both with us and with the customer as a result of what happened with Mr. [redacted]. As to the sales manager & titling clerk, I have forwarded this complaint to the appropriate management and they will address this case with those individuals directly.
I would like to apologize for Mr. [redacted]'s experience. This is not typical of us; we pride ourselves on seamless handling of long-distance transactions.
Regards,
[redacted]