I am writing on
behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought
by the Revdex.com for [redacted], submitted on 1/28/2015, and
assigned an ID of [redacted].
We are aware that Ms. [redacted] indeed let us know both in paper and verbally about the condition of the vehicle she purchased. We are truly sorry that those issues were not handled properly at that time, but in January 30th our service manager tried to correct the mistakes and issues with the car. The car was delivered to the customer and we have not heard from the customer ever since in the assumption that the problems were fixed.
Again we are aware that this issue should of been handled with more care, comprehension, and professionalism in our part. We
ask that this complaint be closed satisfactorily and cease to affect our
rating.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted]I am rejecting this response because:
I justed wanted to make it clear. That the issues concering this car was brought to Kernersville Dodge Attention on paper on 1/25/15- Sunday because they were closed. I verbally called brought this matter to their attention on Monday morning 1/16/15 at 8:20 am. I brought this car on Saturday around 10:30 am and before 7:00 p.m the car was smoking and leaking oil everywhere the same day also the brake light coming on consistently. So this matter started 1/24/15 the same day I purchased the car.
Regards,[redacted]
From: Erick R[redacted] Sent: Monday, February 02, 2015 3:26 PMTo: Kelly MaceSubject: RE: [redacted] Complaint ID [redacted] - Mr. [redacted]I am writing on behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought...
by the Revdex.com for Matthew [redacted] Complaint ID [redacted].We have indeed tried to correct our mistake with Mr. [redacted], we even went to the extent of allowing a third party to help us try to correct it. Sadly enough it would seems that at this point we won’t be able to satisfy Mr. [redacted] regardless of how much effort we put trying to correct this.We regret that this incident occurred at all, we ask that this complaint be closed satisfactorily and cease to affect our rating.
I am writing on
behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought
by the Revdex.com for [redacted]-
sans-serif">[redacted], submitted on 10/1/2015, and
assigned an ID of [redacted].
We would like to extend an apology to Ms. [redacted] for the ordeal he has gone through.However, she has spoken with a Sales manager (Jerry), a Service Manager (John) and her situation has been discussed with the General Manager, Blake Mitchell. Blake is the manager that makes these decisions and the only resolution we are able to offer was to trade her out of her current vehicle and into another one, which she declined. Since that was the only resolution we are able to offer and she declined it.
In
view of the fact that we are actively seeking to completely satisfy this
customer we ask that this complaint be closed satisfactorily and cease to
affect our rating.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
This is not true.
I would not be taking the time to file the complaint if I was a satisfied customer. the vehicle has to be taken back to the dealership several times as we noticed what was discussed with [redacted] (manager) since Scott (our initial sales rep) quit during the process of the purchase. We spoke to [redacted] face to face more than once and we stressed how the vehicle was not serviced as it was suppose to be and he ([redacted]) agreed that all would be done. If proper maintenance and service was done prior to the sale of the car there would have not been the need for us to have brake service done on the vehicle immediately after the purchase date.
Again, I would not be wasting time to submit this request if what was discussed was taken care of and we were satisified customers.
Please let me know if receipts are needed.
Regards,
[redacted]
I apologize that you are dissatisfied with our response but there is nothing more I can offer.
Brake maintenance was not listed in the we owe sheet, of which a copy is attached. It is the customer's prerogative to review this document during signing the paperwork that finalizes the sale and to approve it. I have a record from our service department stating the brakes were checked and no issues were found. I understand our service department is capable of missing things but this never happens when they are asked directly to do something by management. The Service Writer and her team remember performing the post sale repair work on this vehicle and maintain that the brakes were checked as well as the CV joints.
If the vehicle had not been repaired to your satisfaction it should have been brought back here to our service department so we could fix the issue. It was not. We have no way of knowing the integrity of the shop in which the brakes were repaired - it may be that they took advantage of you. Had the brakes been bad when we received this vehicle into inventory we would have fixed them; it is our policy that all used vehicles pass a state and drivability inspection before they are sold. I cannot reimburse customers for maintenance work determined by our service department to be unnecessary.
Regards,
[redacted]
This dealership advertises cars online for a cheaper than typical price, then when you get to the dealership they claim it just sold at auction that very morning. I spoke with the salesman 7pm the night before I made the trip over where he assured me it was there and he would have it ready for me for our appointment. I arrived to be told by a different salesman that [redacted] (the salesman I spoke with the night before) wanted me to let you know he was sorry but the car sold at auction this morning. Why would they sell a car at auction that had an appointment with a retail customer in just a couple of hours? Of course they had another car just like it for $3,000.00 more that they would be happy to show me! Do not make the drive for a "good" deal there it is a scam.
I am writing on
behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought
by the Revdex.com for [redacted], submitted on
1/28/2014, and assigned an ID of [redacted].
class="MsoNormal">I have attached an statement by our service manager, we have reached out to Ms. [redacted] to make sure that we can solve this problem and hope to regain her trust. We
ask that this complaint be closed satisfactorily and cease to affect our
rating.
This place is full of liars. My grandmother had to deal with them for two days filled with nothing but lies and Threats of repo. She was told by a sales man, any vehicle she bought from them, if it had any problems they would fix for for free within the first 3 weeks. Her fuel pump went bad the day after she bought. She called and told tell them about. They told her to bring it up there and they would look at it and told her what the problem was. They told her it was the fuel pump and they would fix when the parts came in. She left her purse in the truck when It was getting looked at and one of the service guys must have searched it because all the papers in it were out of it. 3 weeks later she had too call them to see if the parts came in and told her they're not fixing anything and told her who ever told they would lied to her. The manger told my grandmother all the sales men are liars and she should've knew that. She was in a wreck and they took advantage of her, tried to sell her a vehicle with frame damage and wasn't going to tell her until the finance company told her they Wouldn't approve her for it because of the frame damage. I wound NEVER Recommend anybody buy from this lying sorry excuse of a business.
I am writing on
behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought
by the Revdex.com for [redacted], submitted on 1/28/2015, and
assigned an ID of [redacted].
We are aware that Ms. [redacted] indeed let us know both in paper and verbally about the condition of the vehicle she purchased. We are truly sorry that those issues were not handled properly at that time, but in January 30th our service manager tried to correct the mistakes and issues with the car. The car was delivered to the customer and we have not heard from the customer ever since in the assumption that the problems were fixed.
Again we are aware that this issue should of been handled with more care, comprehension, and professionalism in our part. We
ask that this complaint be closed satisfactorily and cease to affect our
rating.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted]I am rejecting this response because:
I justed wanted to make it clear. That the issues concering this car was brought to Kernersville Dodge Attention on paper on 1/25/15- Sunday because they were closed. I verbally called brought this matter to their attention on Monday morning 1/16/15 at 8:20 am. I brought this car on Saturday around 10:30 am and before 7:00 p.m the car was smoking and leaking oil everywhere the same day also the brake light coming on consistently. So this matter started 1/24/15 the same day I purchased the car.
Regards,[redacted]
From: Erick R[redacted] Sent: Monday, February 02, 2015 3:26 PMTo: Kelly MaceSubject: RE: [redacted] Complaint ID [redacted] - Mr. [redacted]I am writing on behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought...
by the Revdex.com for Matthew [redacted] Complaint ID [redacted].We have indeed tried to correct our mistake with Mr. [redacted], we even went to the extent of allowing a third party to help us try to correct it. Sadly enough it would seems that at this point we won’t be able to satisfy Mr. [redacted] regardless of how much effort we put trying to correct this.We regret that this incident occurred at all, we ask that this complaint be closed satisfactorily and cease to affect our rating.
I am writing on
behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought
by the Revdex.com for [redacted]-
sans-serif">[redacted], submitted on 10/1/2015, and
assigned an ID of [redacted].
We would like to extend an apology to Ms. [redacted] for the ordeal he has gone through.However, she has spoken with a Sales manager (Jerry), a Service Manager (John) and her situation has been discussed with the General Manager, Blake Mitchell. Blake is the manager that makes these decisions and the only resolution we are able to offer was to trade her out of her current vehicle and into another one, which she declined. Since that was the only resolution we are able to offer and she declined it.
In
view of the fact that we are actively seeking to completely satisfy this
customer we ask that this complaint be closed satisfactorily and cease to
affect our rating.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
This is not true.
I would not be taking the time to file the complaint if I was a satisfied customer. the vehicle has to be taken back to the dealership several times as we noticed what was discussed with [redacted] (manager) since Scott (our initial sales rep) quit during the process of the purchase. We spoke to [redacted] face to face more than once and we stressed how the vehicle was not serviced as it was suppose to be and he ([redacted]) agreed that all would be done. If proper maintenance and service was done prior to the sale of the car there would have not been the need for us to have brake service done on the vehicle immediately after the purchase date.
Again, I would not be wasting time to submit this request if what was discussed was taken care of and we were satisified customers.
Please let me know if receipts are needed.
Regards,
[redacted]
I apologize that you are dissatisfied with our response but there is nothing more I can offer.
Brake maintenance was not listed in the we owe sheet, of which a copy is attached. It is the customer's prerogative to review this document during signing the paperwork that finalizes the sale and to approve it. I have a record from our service department stating the brakes were checked and no issues were found. I understand our service department is capable of missing things but this never happens when they are asked directly to do something by management. The Service Writer and her team remember performing the post sale repair work on this vehicle and maintain that the brakes were checked as well as the CV joints.
If the vehicle had not been repaired to your satisfaction it should have been brought back here to our service department so we could fix the issue. It was not. We have no way of knowing the integrity of the shop in which the brakes were repaired - it may be that they took advantage of you. Had the brakes been bad when we received this vehicle into inventory we would have fixed them; it is our policy that all used vehicles pass a state and drivability inspection before they are sold. I cannot reimburse customers for maintenance work determined by our service department to be unnecessary.
Regards,
[redacted]
This dealership advertises cars online for a cheaper than typical price, then when you get to the dealership they claim it just sold at auction that very morning. I spoke with the salesman 7pm the night before I made the trip over where he assured me it was there and he would have it ready for me for our appointment. I arrived to be told by a different salesman that [redacted] (the salesman I spoke with the night before) wanted me to let you know he was sorry but the car sold at auction this morning. Why would they sell a car at auction that had an appointment with a retail customer in just a couple of hours? Of course they had another car just like it for $3,000.00 more that they would be happy to show me! Do not make the drive for a "good" deal there it is a scam.
I am writing on
behalf of Kernersville Chrysler Dodge, LLC, in response to a complaint brought
by the Revdex.com for [redacted], submitted on
1/28/2014, and assigned an ID of [redacted].
class="MsoNormal">I have attached an statement by our service manager, we have reached out to Ms. [redacted] to make sure that we can solve this problem and hope to regain her trust. We
ask that this complaint be closed satisfactorily and cease to affect our
rating.
This place is full of liars. My grandmother had to deal with them for two days filled with nothing but lies and Threats of repo. She was told by a sales man, any vehicle she bought from them, if it had any problems they would fix for for free within the first 3 weeks. Her fuel pump went bad the day after she bought. She called and told tell them about. They told her to bring it up there and they would look at it and told her what the problem was. They told her it was the fuel pump and they would fix when the parts came in. She left her purse in the truck when It was getting looked at and one of the service guys must have searched it because all the papers in it were out of it. 3 weeks later she had too call them to see if the parts came in and told her they're not fixing anything and told her who ever told they would lied to her. The manger told my grandmother all the sales men are liars and she should've knew that. She was in a wreck and they took advantage of her, tried to sell her a vehicle with frame damage and wasn't going to tell her until the finance company told her they Wouldn't approve her for it because of the frame damage. I wound NEVER Recommend anybody buy from this lying sorry excuse of a business.