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Caleco Reviews (8)

Need new washers
I live in PA in a complex that utilizes Caleco washers and dryers. There are about 30 people living in my bldg. Again, today, the washer read "$1.85" which indicates the cycle is fully complete and ready for the next load to start. I put in my wash card, it takes the money but then sits there for 35 minutes with a "BUSY" prompt. The washer does nothing and I've lost time and detergent. Since this has been an ongoing problem, if Caleco really cared about their reputation, they would install washers that work. It is a known fact that washers w/o knobs that rely on computer chips malfunction due to the humidity that builds up in the machine. And why does it take Caleco 45 days to refund $1.85?

September 8, 2017Dear [redacted] ***,lam writing in response to your letter from 9-5-17, ID it [redacted] This is in regards to a complaint from one of our customers at [redacted] Apartments in Cedar Grove NJ, [redacted] [redacted] states that she has had ongoing issues with the card activated washers and dryers that we own and operate in her building [redacted] at the apartmentsShe also states there are signs of mold and smell from the washers.Our technician has been there several times along with the onsite maintenance man from the complexThe technician has recently tested the washers and dryers numerous times and has not found any malfunctionsToday he is there again to check them and they are operating to proper specificationsIn addition there are no signs of mold or any smell from the machinesThe onsite maintenance man was present today to verify thisThe machines and laundry room are in clean condition.We have no other complaints from any other tenants in building regarding our laundry equipment [redacted] is the only one complainingWe can only assume she may be overloading the front load washer, which in turn will not rinse all the water out of the clothesOf course this will also cause a drying complaint since the clothes are too wet to dry properly in a cycle.It is Caleco's policy that no refunds are processed unless our technician has determined a malfunction, which is why [redacted] never received her refund checkIn addition we allow a maximum refund amount of $5, unless we find an unusual situationAll refunds must be requested at the time of placing the service complaintWe cannot approve total refund amounts that a tenant request which accumulated over months or a years’ timeAs you can understand this would be impractical and impossible to verifyThis is the reason for denying [redacted] 's refund of $40.In closing I would like to say Caleco takes great pride in our service and strives to provide excellent customer serviceToday our technician called [redacted] to make an attempt to meet her on site and address her concernsHe got no answer and left her a voice messageAlthough it is against our policy, I have instructed the technician to download $onto a new laundry card and leave it at the rental office for [redacted] This is in no way setting a precedence and is merely an act of good faith for our customer.Sincerely,Stephen R.Service ManagerCaleco

In response to the attached complaint regarding service repairs to the laundry equipment at the [redacted] in Maple Shade, NJWe have no records regarding any requests for service in the A building 2nd floorOur technician is at the location at least once a week to make repairs to the laundry equipmentFurthermore our tech reports directly to the onsite manager in the rental office to inform them of whatever repairs he has made and ask if they have anything additional that would require repairHe has not been asked to inspect or repair anything in A building, 2nd floorOur technicians strive to address all their service calls within to business daysMost are addressed on the same day.I contacted the area technician and he had no knowledge of any such request, but immediately contacted the tenant who wrote this letterHe explained as I did aboveCALECO takes great pride in our service and keeping our customers happyWith that in mind you should be informed, that although our technicians finish work at 3:he has taken it upon himself to work late and stop at the [redacted] to address Mr [redacted] ’s concerns, which we would have addressed, had we been apprised of the issueIn closing I would like to add that our technician found that the complex has a faulty electrical outlet to one of the two washers and found nothing else out of serviceHe has advised the complex of these electrical issues that they must addressSincerely, Stephen R [redacted] Service Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I am responding to your letter and claim number ***, received January 9, This pertains to one of our customers, *** ***, who was using our laundry equipmentWe own and , operate coin and card operated laundry equipment in six statesI would first like to make clear that ***
complained we could not provide hour service as stated on our websiteWe provide service repairs during the business hours of Monday through Friday 7:to 3:Our website clearly states our hour service is for emergency service only*** lost $when she attempted to download $onto her laundry cardWhen she spoke to a customer Service operator they clearly explained that in order to process a refund for a laundry card the customer must mail us the cardbackThis is our policy so we can determine if the card is faulty or corrupted or if there was a malfunction of the unitAt that point our collection department would determine if a new laundry card was needed or just additional funds added back onto the customer's original card.Please understand that this policy is only for card operated machines and if it was a coin operated machine we would process a refund check to be mailed to her, as we do every day for many customers*** refused to mail back her card and refused to give us her address and phone numberI have attached our emails from *** in response to our request to have the card mailedbackWe cannot help our customers if they refuse to give their information.Since I now have *** ***'s full address from your letter I will have our operators process a $refund checkThis should be mailed out within the next two weeksThis is not poiicy and I am making an exception due to the circumstancesIf *** only took the time to mail back her card or provide her information she would have had no need to spend time writing acomplaint to you, and would have received her refundWe strive to make our customers happy and provide prompt courteous ServiceI believe this was just a misunderstanding regarding ourpolicyI hope this resolves the issue.Sincerely,tStephen R*** \ Service Manager CALECO

In response to the attached complaint regarding service repairs to the laundry equipment at the [redacted] in Maple Shade, NJ. We have no records regarding any requests for service in the A building 2nd floor. Our technician is at the location at least once a week to make repairs to the...

laundry equipment. Furthermore our tech reports directly to the onsite manager in the rental office to inform them of whatever repairs he has made and ask if they have anything additional that would require repair. He has not been asked to inspect or repair anything in A building, 2nd floor. Our technicians strive to address all their service calls within 1 to 3 business days. Most are addressed on the same day.I contacted the area technician and he had no knowledge of any such request, but immediately contacted the tenant who wrote this letter. He explained as I did above. CALECO takes great pride in our service and keeping our customers happy. With that in mind you should be informed, that although our technicians finish work at 3:30 he has taken it upon himself to work late and stop at the [redacted] to address Mr. [redacted]’s concerns, which we would have addressed, had we been apprised of the issue. In closing I would like to add that our technician found that the complex has a faulty electrical outlet to one of the two washers and found nothing else out of service. He has advised the complex of these electrical issues that they must address.Sincerely,Stephen R[redacted] Service Manager

September 8, 2017Dear [redacted],lam writing in response to your letter from 9-5-17, ID it [redacted]. This is in regards to a complaint from one of our customers at [redacted] Apartments in Cedar Grove NJ, [redacted] states that she has had ongoing issues with the card...

activated washers and dryers that we own and operate in her building ** at the apartments. She also states there are signs of mold and smell from the washers.Our technician has been there several times along with the onsite maintenance man from the complex. The technician has recently tested the washers and dryers numerous times and has not found any malfunctions. Today he is there again to check them and they are operating to proper specifications. In addition there are no signs of mold or any smell from the machines. The onsite maintenance man was present today to verify this. The machines and laundry room are in clean condition.We have no other complaints from any other tenants in building 16 regarding our laundry equipment. [redacted] is the only one complaining. We can only assume she may be overloading the front load washer, which in turn will not rinse all the water out of the clothes. Of course this will also cause a drying complaint since the clothes are too wet to dry properly in a normal cycle.It is Caleco's policy that no refunds are processed unless our technician has determined a malfunction, which is why [redacted] never received her refund check. In addition we allow a maximum refund amount of $5, unless we find an unusual situation. All refunds must be requested at the time of placing the service complaint. We cannot approve total refund amounts that a tenant request which accumulated over months or a years’ time. As you can understand this would be impractical and impossible to verify. This is the reason for denying [redacted]'s refund of $40.In closing I would like to say Caleco takes great pride in our service and strives to provide excellent customer service. Today our technician called [redacted] to make an attempt to meet her on site and address her concerns. He got no answer and left her a voice message. Although it is against our policy, I have instructed the technician to download $40 onto a new laundry card and leave it at the rental office for [redacted]. This is in no way setting a precedence and is merely an act of good faith for our customer.Sincerely,Stephen R.Service ManagerCaleco

In response to the attached complaint regarding service repairs to the laundry equipment at the [redacted] in Maple Shade, NJ. We have no records regarding any requests for service in the A building 2nd floor. Our technician is at the location at least once a week to make repairs...

to the laundry equipment. Furthermore our tech reports directly to the onsite manager in the rental office to inform them of whatever repairs he has made and ask if they have anything additional that would require repair. He has not been asked to inspect or repair anything in A building, 2nd floor. Our technicians strive to address all their service calls within 1 to 3 business days. Most are addressed on the same day.I contacted the area technician and he had no knowledge of any such request, but immediately contacted the tenant who wrote this letter. He explained as I did above. CALECO takes great pride in our service and keeping our customers happy. With that in mind you should be informed, that although our technicians finish work at 3:30 he has taken it upon himself to work late and stop at the [redacted] to address Mr. [redacted]’s concerns, which we would have addressed, had we been apprised of the issue. In closing I would like to add that our technician found that the complex has a faulty electrical outlet to one of the two washers and found nothing else out of service. He has advised the complex of these electrical issues that they must address.
Sincerely,
Stephen R[redacted] Service Manager

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Address: 1239 Airport Rd & Wilson Dr., West Chester, PA, United States, 19380

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