Caledonia Landscaping & Lawn Care, LLC

At no time did I pressure the customer into signing the contractI presented the contract with the priceThe customer signed itIf she knew she couldn't afford it then she should have never signed the contractShe also knew payment was due in May, but never sent a paymentAt no time was it stated that the work was freeWhen the customer asked about the length of the lawn cut was not considered complainingWhat is, is when the crew was out there working and the customer was constantly asking them to do more then what was on the contract and for things that were not paid forThe customer said we never did the edgingEdging is was not included in the contract, that is extraThe crew was working and she kept asking them to clean an area that she was working inNot something that we agreed to doThe contract was to clean the yard, remove the debris we made and cut a tree downNothing moreThe customer continuously called the office to complain about what she felt should be doneALL work that she signed on the contract was completedAt this point we are done with the games and playing aroundShe knows this bill is owedShe received emails regarding it and also knew that if it wasn't paid she would have late charges added on to the billShe has chosen to ignore the emails and send paymentAT this time she has until then end of July to pay in full or we (Caledonia Landscaping and Lawn Care LLC) will be moving forward with legal actions THe customer has had plenty of time to pay and hasn't, bottom line she doesn't want to payThe work was complete she owes the bill

The customer was told we will try to be there by 8:and also depending on the weatherAt 8:33am she called to see where we wereIt was pouring rain at our locationExplained the crew was on there way but we are 45mins away from herShe had repeatedly called Eric on his cell phone to find out where they wereEven though we told her we wouldn't be able to work in the rain we went anyways seeing how she kept callingOnce we were there it rained more and after looking at the job Eric saw there was far more then what he quoted herIf the customer read the contract before she signed it she would see that it states this is just an estimate and prices may changeBy signing the contract that gives us permission to put our sign in her yardShe was the one who told us her lawn care company was the one who took the signWe asked her to please call the company so we can get it backCustomer became very rude and said "no it's not up to her to get it back"Because we were unable to do the job at the price we quoted her, which we already gave her a 30% discount off the original price, Eric told her he would give back her refundWhich also states in the contract that she signed that it is a non refundable depositBecause the customer would not call the lawn company to get our sign back Eric told her she will be charge the price of the sign $The customer was not willing to work with us and didn't want to understand anything we were trying to tell herAgain if she had read the contract before she signed she would have seen this was all stated in thereThe refund was mailed back to her just like we said we would doThis is just a customer that can not be pleased no matter what you do

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Voicemail left by Eric on 4/21/at am is attached , where he says we can send you the refund back or will get there Monday Regards, [redacted]

Revdex.com Ref ID # [redacted] 7/5/16Dear [redacted] , Please find my award letter enclosedThe summary of my complaint with Revdex.com should be noted in the file "consumer remains dissatisfied" with Caledonia Landscaping, Owner Eric Binnert and Kathleen HillBecause the Caledonia Village court has set forth a limitation on the amount that I could sue for in small claims, I was able to receive only $2,in an award by the judgeI am satisfied that the village judge rules in my favor and suit against Eric Binnert of Caledonia LandscapingThe suit/case brought was "Breach of Contract". Sincerely, [redacted] ***###-###-####

There has been no correspondence or any communication exchanged with or from Caledonia landscape (eric) What is the next course of action that I can expect the Revdex.com, in regards to this dismissal of the request for the return of the $300, to proceed with? This total disregard for return communication just reinforces the passive aggressive behavior that has been an ongoing issue with this manlooking forward to hearing more from you in regard to this matterThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This is NOT what happenedI hired this company to clean my gutters which they did and paid for and [redacted] kept asking me about the yard work, I informed that I didn't NOT have the money to pay for it [redacted] kept telling me that they could do payment and I informed him that I could not pay more than He claim at the time that it wasn't a problem He left and left the mess from cleaning the cutters since he stated,"I'll just leave this since we will be back to do more work I didn't hear from him for a week so I called to see if they were still going to do it He said yes he was working on it He called on other time to see if I could afford more money and month and I told him at that time that I couldn't since I am on social security disability and just forget it, he said he would work on it further He showed up on April with the contract, that stats a monthI signed and still have the contract but he wasn't sure when they would start work I was told when they finally showed up on April that I would received an invoice the first of May, which NEVER arrivedAt no time during that conversation did he state that the contract was considered the first invoiceOn April he came to the door and ask me if I wanted them to cut down a small tree in the front for more, but would have to be paid for then, which I wrote a check for I asked how much he would charge to mow the lawn, I was told and paid but was NEVER informed that they only cut to inches, my comment was it didn't look like it had been mowed as it was ONLY inches long This he call complaining We NEVER had "several conversations I only talked to [redacted] twice before he got verbally abusive and I called the office twice to ask a quesion He got made and was yelling and screaming at me and that is when he said to consider it free I also never received an invoice the first of JuneWhen he called me on April yelling and screaming he informed me that the serviced were free, I agreed and since he was being extremely verbally abusive, I said ok thank you, hung up and sent a confirming email to our phone conversationwhich I also still have After that fact his office person sent and email, since I know he wasn't at the office, stating that they were going to cancelled the signed contract and wanted an amount of money he knew I didn't have I immediately responded stating that I did NOT agree to those terms, and if he was going back on her verbal agreement the only terms I would adhere to were the ones in the written, signed agreed upon contractNo where in the signed contract does it state that it is first invoice, as he is just now stating, as a matter of fact, the box is marked that clearly states that "CLLC will invoice the customer on the first of each month and payment is to be made within dyas of receiving the invoice" Since he couldn't do work that he stated he was going to do and the amount changed, I waited for an invoice as I was unsure of the final amount I never received one so I figured he was going to be good to his word on the phone and not charge me I never received an invoice the first of June eitherOn June I finally received an invoice so promptly sent a check for the agreed which he has refused, and as of this date, June I have NOT received back ash he sated and is now trying to say that the contract signed April was the first invoice and that I had all month to pay for something NOT startedThis individual is trying to pull a form of bate and switch as he was well informed that I could not pay., I never asked for the yard work, he kept telling me that they would do payments I have pictures and video of my back yard that was NOT racked as per contract as it stated to rack the "entire front and back yard" They only racked one side It further states that they would "prune branches over the house in the back yard" but only removed one branch stating they couldn't do the rest I feel that they are not trying to go back on the written contract and yet they did NOT perform the necessary condition for me to perform my part of the contract and that was to invoice me He clearly admits that he never sent an invoice until June I believe he tricked me into signing a contract that he knew he was never going to adhere to, which is bate and switch [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

This customer had NO refund coming she had stopped all work because we could not get out there because of the rain and in the contract states that the work was depending on the rain and weather, she had agreed and signed the agreement so at this point NO REFUND!!!This also means when it rains
out and I am on another job I had to stop because of the rain everyone gets pushed out and al other customers will have to wait because of the rain, its just how it works to keep fare with every other customer..Caledonia Landscaping and Lawn Care LLC *** *** *** *** ** ***

Revdex.com Ref ID # *** 7/5/16Dear ***, Please find my award letter enclosedThe summary of my complaint with Revdex.com should be noted in the file "consumer remains dissatisfied" with Caledonia Landscaping, Owner Eric Binnert and Kathleen HillBecause the Caledonia Village court has set forth a limitation on the amount that I could sue for in small claims, I was able to receive only $2,in an award by the judgeI am satisfied that the village judge rules in my favor and suit against Eric Binnert of Caledonia LandscapingThe suit/case brought was "Breach of Contract". Sincerely, *** ***###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The owner of this business, Eric B***, is a fraud, a phony, a con man who has lied from the beginning and took great pleasure in leading my husband and myself on in order to steal our money, a grand total of $I have begun to read other similar reviews as mine on the internet of this businessThe work was not close to finished, and the work that was done was meager at bestWe will need to hire mother landscaper to finish the remaining half of the job, plus redo most of the workThis business lacks professionalism and manners, and does not employ workers who are familiar, or who have done landscaping in the pastWork was promised in a timely manner, done with careThis did not happen.Once our checked cleared, we saw very little of B*** or his menThese are the order of events that occurred:Contract was written for inside work/ outside work on Sept 11, to be completed by Oct B*** would not separate the two and he asked for half down($9450) The total was to be 18900, which broke down $landscape/outside, inside) I paid with credit cardHe called in a couple of hours to say he needed to cancel transaction and have me write him a checkHe came out immediately to pick it upI asked for an itemized listHe promised it the next day, but it was sent days later with the change order, mentioned below.B*** called days later to harrass me and complain that the bank was making him wait days for check to clearHe asked me to call and expedite and call my bankI didBank explained it was probably his banks policy.A few days later B*** left me a voicemail with concern about contract dateI called him back, and he asked to change contract to just the landscapingHe wrote a change orderOnce my checked cleared he came to take all plants, shrubs, ground cover from the front yardAfter that, he did not come back for a week.He had gravel not landscape peastone brought for my landscapeHe did not give us a choice of type or color as per contract.I received the change order contract and itemized list, which was now $We had added nothing, but he had removed several itemsInitially I signed a contract whih stated any changes would have to be written and signedNote: When I asked for refund of deposit toward inside work and the tax he had collected, he refused at first, and said it would be refunded after the landscape was doneHe later did, upon my insistence.Work was very slow to progressAfter a week, he said his men would be there for consecutive days while we were awayThese were beautiful days, and when we returned, not one thing had been doneHe never calledI called him, and he had as usual an excuseHe was constantly saying he would come on a certain day, and he would neither come, nor his men, nor callExcuses: working somewhere else, weather, healthI later found out he had lost most all his help, and he hired newbies with no experience in landscape.All materials were paid for by us and B*** said were ours to keep and use, especially any remaining gravel, but his hires, took awayNot all areas had weed barrier placedNot all areas had edging placedHis men took very long pieces of edging and a roll of weed barrier with them Apparently, his guys did not anchor because cloth is lifting up above gravel.B*** called to state he was sending us a letter and a stop order with no explanationHe sent a letter to us stating he cannot complete work for weeksHe canculated what he believed he owed usHe sent a check for $which bounced at his bankI have tried to resubmitI am waiting for notification from my bank. He owes for the entire landscaping projectWe hired him for a design, plants, and plantingWehave nothing but gravel pushed around and very messy, in our pool area, it is not containedIn the front, it is very bare in placesWe lost our mature shrubs, plants, and ground cover and curb appeal for nothing but barren gravelI am asking for a refund of the total amount of $for B***s breach of contract, poorly done and unfinished landscape work.
Regards,
*** ***

The customer was told we will try to be there by 8:and also depending on the weatherAt 8:33am she called to see where we wereIt was pouring rain at our locationExplained the crew was on there way but we are 45mins away from herShe had repeatedly called Eric on his cell phone to find out
where they wereEven though we told her we wouldn't be able to work in the rain we went anyways seeing how she kept callingOnce we were there it rained more and after looking at the job Eric saw there was far more then what he quoted herIf the customer read the contract before she signed it she would see that it states this is just an estimate and prices may changeBy signing the contract that gives us permission to put our sign in her yardShe was the one who told us her lawn care company was the one who took the signWe asked her to please call the company so we can get it backCustomer became very rude and said "no it's not up to her to get it back"Because we were unable to do the job at the price we quoted her, which we already gave her a 30% discount off the original price, Eric told her he would give back her refundWhich also states in the contract that she signed that it is a non refundable depositBecause the customer would not call the lawn company to get our sign back Eric told her she will be charge the price of the sign $The customer was not willing to work with us and didn't want to understand anything we were trying to tell herAgain if she had read the contract before she signed she would have seen this was all stated in thereThe refund was mailed back to her just like we said we would doThis is just a customer that can not be pleased no matter what you do

Revdex.com spoke with the consumer who advised she has not received the promised check? Please advise when it was sent and when it can be expected by the consumer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The owner of this business, Eric B***, is a fraud, a phony, a con man who has lied from the beginning and took great pleasure in leading my husband and myself on in order to steal our money, a grand total of $I have begun to read other similar reviews as mine on the internet of this businessThe work was not close to finished, and the work that was done was meager at bestWe will need to hire mother landscaper to finish the remaining half of the job, plus redo most of the workThis business lacks professionalism and manners, and does not employ workers who are familiar, or who have done landscaping in the pastWork was promised in a timely manner, done with careThis did not happen.Once our checked cleared, we saw very little of B*** or his menThese are the order of events that occurred:Contract was written for inside work/ outside work on Sept 11, to be completed by Oct B*** would not separate the two and he asked for half down($9450) The total was to be 18900, which broke down $landscape/outside, inside) I paid with credit cardHe called in a couple of hours to say he needed to cancel transaction and have me write him a checkHe came out immediately to pick it upI asked for an itemized listHe promised it the next day, but it was sent days later with the change order, mentioned below.B*** called days later to harrass me and complain that the bank was making him wait days for check to clearHe asked me to call and expedite and call my bankI didBank explained it was probably his banks policy.A few days later B*** left me a voicemail with concern about contract dateI called him back, and he asked to change contract to just the landscapingHe wrote a change orderOnce my checked cleared he came to take all plants, shrubs, ground cover from the front yardAfter that, he did not come back for a week.He had gravel not landscape peastone brought for my landscapeHe did not give us a choice of type or color as per contract.I received the change order contract and itemized list, which was now $We had added nothing, but he had removed several itemsInitially I signed a contract whih stated any changes would have to be written and signedNote: When I asked for refund of deposit toward inside work and the tax he had collected, he refused at first, and said it would be refunded after the landscape was doneHe later did, upon my insistence.Work was very slow to progressAfter a week, he said his men would be there for consecutive days while we were awayThese were beautiful days, and when we returned, not one thing had been doneHe never calledI called him, and he had as usual an excuseHe was constantly saying he would come on a certain day, and he would neither come, nor his men, nor callExcuses: working somewhere else, weather, healthI later found out he had lost most all his help, and he hired newbies with no experience in landscape.All materials were paid for by us and B*** said were ours to keep and use, especially any remaining gravel, but his hires, took awayNot all areas had weed barrier placedNot all areas had edging placedHis men took very long pieces of edging and a roll of weed barrier with them Apparently, his guys did not anchor because cloth is lifting up above gravel.B*** called to state he was sending us a letter and a stop order with no explanationHe sent a letter to us stating he cannot complete work for weeksHe canculated what he believed he owed usHe sent a check for $which bounced at his bankI have tried to resubmitI am waiting for notification from my bank. He owes for the entire landscaping projectWe hired him for a design, plants, and plantingWehave nothing but gravel pushed around and very messy, in our pool area, it is not containedIn the front, it is very bare in placesWe lost our mature shrubs, plants, and ground cover and curb appeal for nothing but barren gravelI am asking for a refund of the total amount of $for B***s breach of contract, poorly done and unfinished landscape work.
Regards,
*** ***

This customer had NO refund coming she had stopped all work because we could not get out there because of the rain and in the contract states that the work was depending on the rain and weather, she had agreed and signed the agreement so at this point NO REFUND!!!This also means when it rains
out and I am on another job I had to stop because of the rain everyone gets pushed out and al other customers will have to wait because of the rain, its just how it works to keep fare with every other customer..Caledonia Landscaping and Lawn Care LLC *** *** *** *** ** ***

Consumer called Revdex.com and advised that the correspondence the company requested was faxed to the company on the 5th The consumer has yet to receive the check The documentation clearly stated that the agreement is upon clearance of the check

The check was mailed on MondayShe should have it by todayUnfortunately I can't control the mailShe just needs to be patientWe did receive the fax on 8/5/around 5:05pmIt was reviewed and we wrote the check and mailed it Monday 8/10/

The check was mailed on MondayShe should have it by todayUnfortunately I can't control the mailShe just needs to be patientWe did receive the fax on 8/5/around 5:05pmIt was reviewed and we wrote the check and mailed it Monday 8/10/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
He is trying to muddy the waters with facts that DO NOT exists. This individuals contract CLEARLY states that I will be INVOICEDHe verbally informed me that I would receive my first invoice in May, which NEVER came. MsHill told me on the phone when I called to inform that that June invoice was the first one I had received that, "yeah Eric finally told me to invoice you" He has admitted that he never invoiced me before June which I promptly paid according to our contract. I was NEVER the one that stated I wanted it free! He became verbally abusive with me on the phone, screaming very loud, accusing me of things NOT true, HE then stated it was all free! I simply sent a confirming email to the phone conversation. Nonetheless, in good faith, I waited for the invoice, which BY LAW is considered a "necessary condition" to HIS contract. He never performed his necessary condition until June, which he has admitted, and then I promptly paid the according to the contract. This individual is trying to get out of the contract that I entered into in good faith because he got mad and abusive and changed his mind! The is still threatening me with legal action. Which again goes against his OWN letter stating that I have days from the date of his "rejection" letter to pay in full but nonetheless in his is comment he states he is going forward with legal again. He is simply trying to get out of our contract because he got mad Again, going against what is written and all of these documents will be brought to court if he states any legal action before June 19, days past the date of his last letter. All of this shows that this individual goes back on what he himself writes and agrees too. I have been informed that since he was extremely abusive that I could file criminal charges for the abuse and may be looking into that avenue. This individual is abusive and his contracts are worthless because he thinks he can just get mad and cancel it. My complaint with this company stands as they are the worst company I have ever had the misfortune of dealing with as their written contracts are useless and his word is contradictory. He has given me days from June to pay and if I am served with a legal action before that date, I will most certainly see him in court because I have talked to an attorney that reviewed the contract and knows that *** *** NEVER performed his "necessary condition", which was to invoice me before June 15. In addition, in his last comment he thinks that I should have paid before any work was started or for a month that wasn't even here when he wrote that statement. All proving that this individual is trying to bully me to get out of our contract. The court will look at what is written and most importantly who wrote the contract. I never wrote the terms, ** *** didHis contract clearly stated "CLLC will invoice the customer...." making that a "necessary condition" he needed to perform before I could perform my obligation
Regards,
*** ***

Revdex.com spoke with the consumer who advised she has not received the promised check? Please advise when it was sent and when it can be expected by the consumer

In response to the customerCLLC is not defrauding anyoneFrom the beginning the customer has tried to get everything for freeIn all her complaints she seems to forget to mention a lot of very important informationWe were asked to come out and give her a quote for landscapingWhich was doneWhile we were there she asked if we did inside work alsoWe went inside house to see what she needed doneCustomer gave a list of things that she wanted us to followReplace carpet, paint, refinish hardwood floors, etcAs prices were being given, customer asked if we could give estimates on certain things in the home, so they could submit to the insurance companyAnd asked if Eric could inflate the prices on the quotes so they could turn it into their insurance companyWe asked if we would be doing the work from the insurance company and customer said no they would be keeping the moneyBy doing this it would lessen the amount they would have to come up with out of pocketTHAT IS DEFRAUDING THE INSURANCE COMPANYEric had refused to give any more quotes to the customer after he had heard them wanting to defraud the insurance companyEric gave fair prices as to what it would cost to fix the insideCustomer told him they needed the inside work done by 10/1/No one would be living in the house so it would make working inside much easierThen customer tells us they material they ordered for the inside was going to take 2-weeks to come inThat is a longer time then when they want the work done, and also told us that now their children will be moving in in a weekAt that point Eric had told them we are not interested in doing the inside and that we will focus on the landscapingThe original price was based on doing inside/outside work, and because of that they were given a discountNow that the inside work is not being done the price on the landscaping had increased a littleThe customer was well aware of this
The total amount for inside/out was $Customer wanted to pay by credit cardOur credit card company charges us 3.75% for every transaction which is pasted onto the customerEric called customer to explain if she used the cc she would be charged an extra $Which CLLC thought was high, so we called customer to let her know and she opted to pay by checkThe customer gave us a NON REFUNDABLE DEPOSIT of $That deposit was based on doing the inside work along with the landscapingDue to the amount the bank puts a hold on the check for 10daysWe did call customer to let her know this and did ask if she could have her bank release some of the funds only so we could start to buy her material for the outsideIf we waited for the bank to release all the funds it would delay the job and customer told us they didn't want that to happenWe also refunded her $for not doing the inside workAgain she forgot to mention that
Eric brought out different samples of stone/rock for customer to look at and choose fromCustomer choose the pea gravelIt is stated in the contract at customers request pea gravelWork started, customers were continuously out with our workers telling them they didn't know what they were doing and your doing it wrongThey were verbally abusive to our workersThe workers would call the office to tell us they can't work with the customer constantly out there harassing themEric called the customer to please ask them not to bother the workers and to let them do their jobThe home owners agreed but continued to harass the workersCustomers state that we had lost all our workersWe didn't and we did have experienced landscapers on her jobHer job was getting doneThere was a few days that it had rained and we were unable to get thereCustomer calls up and wants to know why we are not out there workingExplained that it is raining and we can't do the work she wants done in the rain, for it will make the yard nothing but mudIt is stated in the contract weather permittingCustomer states while they were gone for three days we never came near the placeWe did, we cut the lawn which we did not charge them for, and other work was done
As the work was being done Eric had come to the job to walk around the yard and we explained what was done and was going to be doneCustoms were very happy with itCustomers had mentioned to Eric how nice it looks and were very happy with it
In one area the customer wanted us to just put weed barrier over the existing mulch to cut down on costEric indicated to the customer that is not the proper way to install weed barrierEric had also told customer that if it wasn't done the right way, we would not do the jobCustomer had agreed with Eric, but mentioned to him he was just trying to save money, and use it towards other things in the houseBoth customers and Eric agreed to do it the right way
Work is moving along and again customers are telling the workers how to do their jobThe patio had pavers that needed to be fixedOn or around the date of 9/24/Eric had come to the property to go over the landscaping project with the customersAs they walked around with Eric to inspect the progress of work, customers indicated how happy they were with the work being doneWhen they got to the patio area that needed to be repaired, Eric discussed in detail with the customer how he was going to repair the pavers, and only go out blocks away from the sun porchCustomer thought it was further out, then what Eric indicatedEric had informed the customer that they were only charged for rows out on three sectionsNot any thing more, they couldn't afford any thing more, but kept insisting they wanted it all repairedBut didn't want to pay for the cost of it to be completely doneThe customers agreed to continue to go forward
Edging around the drive was only to be a few inches wide, customer didn't want that and grabbed the shovel out of our workers hand to show him the right way to do it
All work was completed except for planting of the plantsCustomers told Eric in an email that they were very happy with it and would love to recommend him to there neighbors
At which time the customer had been made well aware that Eric was going into the hospital for surgery and would not be able to come to back to work for weeksDuring a phone call to the customer it was explained that seeing how it was getting late in the season for planting plants, they could either wait the 6weeks for Eric to come out and plant them or wait till spring and he would come then and plant themCustomer agreed to just have a refund sent back for the plants, which was doneCustomer was sent a letter pertaining to the phone call that stated all parties agreed to the refundThis was done on 10/1/Customer received check and cashed it on 10/5/Now she is stating that the check was returned for NSFWe called our bank just to double check and they stated that the check cleared and that it never bouncedCustomer is lying about that now toTo summarize the complaint, all work was completed up to the point of planting the plantsAll along customers stated it was a good job, they were happy, never once did they say to stop the work that they were unhappy or didn't like itNOT until the endIf you were unhappy with something you don't wait till the job is finished and then say somethingAll refunds were sent and cashed by the customerWe have done everything on the contractAgain this is just a customer that wants everything for nothing

This is not trueThe customers asked us to do work on the inside and outside of their houseWe gave them a quote and they agreed to itSigned the contract and gave us a non refundable depositBefore we even started to do the work the wife had changed her mind on a lot of the things she wanted
done, including the deadlineShe originally said we had weeks to do the inside work, for no one was going to be living thereThen she tells us that someone is moving in, in a weekThe things she ordered for the inside were going to take and wksto come inThere is no way we would be able to get the work done in that time frame when the material she ordered wouldn't even be here in timeSo at that point we declined to do the work on the inside and we were focusing on the landscapingRight from the start the homeowners were constantly harassing our employee'sNone of the workers had quitThe workers didn't want to go there because the home owners were verbally abusive to themTelling the workers they don't know how to do their job and that they don't know what they are doingAt one point the husband went as far as to grabbing the equipment out of the workers hands and said I'll show you how to do the job the right way The wife was constantly calling the office to complain about the workers were doingShe wanted them to do work that was not paid for and was not on the contractThere was a few days we were not there to do the work due to the weather(raining)The customer called to complain about thatIt was explained to her several times that according to the contract work will be done weather providingIf the customer had read the contract before she signed it, she would know thisThere had been extra material that needed to be bought for the job, customers didn't want to pay for that eitherThe customer insisted that the owner be on the job at all timeThe homeowners were well aware that the owner had gone in to the hospital for a surgery and would be laid up for weeksShe had the option to either wait the weeks to have the plants planted or she could wait till spring to plant the plantsAs per the phone conversation we had with the customer10/14/both the customer and the company agreed to not have them planted and that all work is completedOn 10/13/the customer sent us and email praising us and what a good job we didThey also wanted to recommend us to othersNow on 10/15/they wrote to Home advisors smearing our name and changing the story as they are right now with the Revdex.comI have a copy of the contract and the email that was sentThe homeowner also forgot to mention that because we did not do the work on the inside of the house and did not plant the plants that we refunded her $for work that we did not doBottom line this customer wants everything for nothing and will not leave the workers alone so the work can get done