Caledonia Landscaping & Lawn Care, LLC

Phone response - That voice mail stated we could refund, or go forward to Monday, she chose to go forward, so the contract still standsOnce Monday 4/24/came, it was raining so we tried to reschedule, then she said noShe had the chance, she chose to have the work doneWe can not work in the rain, as it would cause too much damageAlso , she has not called like she says she hasShe still has the option of having the work done, all she has to do is call me to get on the scheduleNo refund will be given

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Voicemail left by Eric on 4/21/at am is attached , where he says we can send you the refund back or will get there Monday
Regards,*** ***

Consumer called Revdex.com and advised that the correspondence the company requested was faxed to the company on the 5th? The consumer has yet to receive the check? The documentation clearly stated that the agreement is upon clearance of the check?

There has been no correspondence or any communication exchanged with or from Caledonia landscape (eric) What is the next course of action? that I can expect the Revdex.com, in regards to this dismissal of the request for the return of the $300, to proceed with? This total disregard for return communication just reinforces the passive aggressive behavior that has been an ongoing issue with this manlooking forward to hearing more from you in regard to this matterThank you

Revdex.com Ref ID # [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 7/5/16Dear [redacted],? Please find my award letter enclosedThe summary of my complaint with Revdex.com should be noted in the file "consumer remains dissatisfied" with Caledonia Landscaping, Owner Eric Binnert and Kathleen HillBecause the Caledonia Village court has set forth a limitation on the amount that I could sue for in small claims, I was able to receive only $2,in an award by the judgeI am satisfied that the village judge rules in my favor and suit against Eric Binnert of Caledonia LandscapingThe suit/case brought was "Breach of Contract".? Sincerely,? [redacted]###-###-####

In response to the customerCLLC is not defrauding anyoneFrom the beginning the customer has tried to get everything for freeIn all her complaints she seems to forget to mention a lot of very important informationWe were asked to come out and give her a quote for landscapingWhich was doneWhile we were there she asked if we did inside work alsoWe went inside house to see what she needed doneCustomer gave a list of things that she wanted us to followReplace carpet, paint, refinish hardwood floors, etcAs prices were being given, customer asked if we could give estimates on certain things in the home, so they could submit to the insurance companyAnd asked if Eric could inflate the prices on the quotes so they could turn it into their insurance companyWe asked if we would be doing the work from the insurance company and customer said no they would be keeping the moneyBy doing this it would lessen the amount they would have to come up with out of pocketTHAT IS DEFRAUDING THE INSURANCE COMPANYEric had refused to give any more quotes to the customer after he had heard them wanting to defraud the insurance companyEric gave fair prices as to what it would cost to fix the insideCustomer told him they needed the inside work done by 10/1/No one would be living in the house so it would make working inside much easierThen customer tells us they material they ordered for the inside was going to take 2-weeks to come inThat is a longer time then when they want the work done, and also told us that now their children will be moving in in a weekAt that point Eric had told them we are not interested in doing the inside and that we will focus on the landscapingThe original price was based on doing inside/outside work, and because of that they were given a discountNow that the inside work is not being done the price on the landscaping had increased a littleThe customer was well aware of this
The total amount for inside/out was $Customer wanted to pay by credit cardOur credit card company charges us 3.75% for every transaction which is pasted onto the customerEric called customer to explain if she used the cc she would be charged an extra $Which CLLC thought was high, so we called customer to let her know and she opted to pay by checkThe customer gave us a NON REFUNDABLE DEPOSIT of $That deposit was based on doing the inside work along with the landscapingDue to the amount the bank puts a hold on the check for 10daysWe did call customer to let her know this and did ask if she could have her bank release some of the funds only so we could start to buy her material for the outsideIf we waited for the bank to release all the funds it would delay the job and customer told us they didn't want that to happenWe also refunded her $for not doing the inside workAgain she forgot to mention that
Eric brought out different samples of stone/rock for customer to look at and choose fromCustomer choose the pea gravelIt is stated in the contract at customers request pea gravelWork started, customers were continuously out with our workers telling them they didn't know what they were doing and your doing it wrongThey were verbally abusive to our workersThe workers would call the office to tell us they can't work with the customer constantly out there harassing themEric called the customer to please ask them not to bother the workers and to let them do their jobThe home owners agreed but continued to harass the workersCustomers state that we had lost all our workersWe didn't and we did have experienced landscapers on her jobHer job was getting doneThere was a few days that it had rained and we were unable to get thereCustomer calls up and wants to know why we are not out there workingExplained that it is raining and we can't do the work she wants done in the rain, for it will make the yard nothing but mudIt is stated in the contract weather permittingCustomer states while they were gone for three days we never came near the placeWe did, we cut the lawn which we did not charge them for, and other work was done
As the work was being done Eric had come to the job to walk around the yard and we explained what was done and was going to be doneCustoms were very happy with itCustomers had mentioned to Eric how nice it looks and were very happy with it
In one area the customer wanted us to just put weed barrier over the existing mulch to cut down on costEric indicated to the customer that is not the proper way to install weed barrierEric had also told customer that if it wasn't done the right way, we would not do the jobCustomer had agreed with Eric, but mentioned to him he was just trying to save money, and use it towards other things in the houseBoth customers and Eric agreed to do it the right way
Work is moving along and again customers are telling the workers how to do their jobThe patio had pavers that needed to be fixedOn or around the date of 9/24/Eric had come to the property to go over the landscaping project with the customersAs they walked around with Eric to inspect the progress of work, customers indicated how happy they were with the work being doneWhen they got to the patio area that needed to be repaired, Eric discussed in detail with the customer how he was going to repair the pavers, and only go out blocks away from the sun porchCustomer thought it was further out, then what Eric indicatedEric had informed the customer that they were only charged for rows out on three sectionsNot any thing more, they couldn't afford any thing more, but kept insisting they wanted it all repairedBut didn't want to pay for the cost of it to be completely doneThe customers agreed to continue to go forward
Edging around the drive was only to be a few inches wide, customer didn't want that and grabbed the shovel out of our workers hand to show him the right way to do it
All work was completed except for planting of the plantsCustomers told Eric in an email that they were very happy with it and would love to recommend him to there neighbors
At which time the customer had been made well aware that Eric was going into the hospital for surgery and would not be able to come to back to work for weeksDuring a phone call to the customer it was explained that seeing how it was getting late in the season for planting plants, they could either wait the 6weeks for Eric to come out and plant them or wait till spring and he would come then and plant themCustomer agreed to just have a refund sent back for the plants, which was doneCustomer was sent a letter pertaining to the phone call that stated all parties agreed to the refundThis was done on 10/1/Customer received check and cashed it on 10/5/Now she is stating that the check was returned for NSFWe called our bank just to double check and they stated that the check cleared and that it never bouncedCustomer is lying about that now toTo summarize the complaint, all work was completed up to the point of planting the plantsAll along customers stated it was a good job, they were happy, never once did they say to stop the work that they were unhappy or didn't like itNOT until the endIf you were unhappy with something you don't wait till the job is finished and then say somethingAll refunds were sent and cashed by the customerWe have done everything on the contractAgain this is just a customer that wants everything for nothing

The customer was told we will try to be there by 8:30 and also depending on the weather. At 8:33am she called to see where we were. It was pouring rain at our location. Explained the crew was on there way but we are 45mins away from her. She had repeatedly called Eric on his cell phone to find out...

where they were. Even though we told her we wouldn't be able to work in the rain we went anyways seeing how she kept calling. Once we were there it rained more and after looking at the job Eric saw there was far more then what he quoted her. If the customer read the contract before she signed it she would see that it states this is just an estimate and prices may change. By signing the contract that gives us permission to put our sign in her yard. She was the one who told us her lawn care company was the one who took the sign. We asked her to please call the company so we can get it back. Customer became very rude and said "no it's not up to her to get it back". Because we were unable to do the job at the price we quoted her, which we already gave her a 30% discount off the original price, Eric told her he would give back her refund. Which also states in the contract that she signed that it is a non refundable deposit. Because the customer would not call the lawn company to get our sign back Eric told her she will be charge the price of the sign $18. The customer was not willing to work with us and didn't want to understand anything we were trying to tell her. Again if she had read the contract before she signed she would have seen this was all stated in there. The refund was mailed back to her just like we said we would do. This is just a customer that can not be pleased no matter what you do.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is NOT what happened. I hired this company to clean my gutters which they did and paid for and [redacted] kept asking me about the yard work, I informed that I didn't NOT have the money to pay for it. [redacted] kept telling me that they could do payment and I informed him that I could not pay more than 50.00.  He claim at the time that it wasn't a problem.   He left and left the mess from  cleaning the cutters since he stated,"I'll just leave this since we will be back to do more work.  I didn't hear from him for a week so I called to see if they were still going to do it.  He said yes he was working on it.  He called on other time to see if I could afford more money and month and I told him at that time that I couldn't since I am on social security disability and just forget it, he said he would work on it further.  He showed up on April 9 with the contract, that stats 50.00 a month. I signed and still have the contract but he wasn't sure when they would start work.   I was told when they finally showed up on April 29 that  I would received an invoice the first of May, which NEVER arrived. At no time during that conversation did he state that the contract was considered the first invoice. On April 28 he came to the door and ask me if I wanted them to cut down a small tree in the front for 65.00 more, but would have to be paid for then, which I wrote a check for.  I asked how much he would charge to mow the lawn, I was told and paid 45.00  but was NEVER informed that they only cut to 3 inches, my comment was it didn't look like it had been mowed as it was ONLY 3 inches long.  This he call complaining.  We NEVER had "several conversations.  I only talked to [redacted] twice before he got verbally abusive and I called the office twice to ask a quesion.  He got made and was yelling and screaming at me and that is when he said to consider it free    I also never  received an invoice  the first of June. When he called  me on April 29  yelling and screaming he informed me that the serviced were free, I agreed and since he was being extremely verbally abusive, I said ok thank you, hung up and sent a confirming email to our phone conversation. which I also still have.  After that fact his office person sent and email, since I know he wasn't at the office, stating that they were going to cancelled the signed contract and wanted an amount of money he knew I didn't have.   I immediately responded stating that I did NOT agree to those terms, and if he was going  back on her verbal agreement the only terms I would adhere to were the ones in the written, signed agreed upon contract. No where in the signed contract does it state that it is first invoice, as he is just now stating, as  a matter of fact, the box is marked that clearly states that "CLLC will invoice the customer on the first of each month and payment is  to be made within 7 dyas of receiving the invoice"  Since he couldn't do work that he stated he was going to do and the amount changed, I waited for an invoice as I was unsure of the final amount.  I never received one so I figured he was going to be good to his word on the phone and not charge me.  I never received an invoice the first of June either. On June 15 I finally received an invoice so promptly sent a check for the agreed 50.00 which he has refused, and as of this date, June 24 I have NOT received back ash he sated and is now trying to say that the contract signed April 9 was the first invoice and that I had all month to pay for something NOT started. This individual is trying to pull a form of bate and switch as he was well informed that I could not pay.,  I never asked for the yard work, he kept telling me that they would do payments.  I have pictures  and video of my back yard that was NOT  racked as per contract as it stated to rack the "entire front and back yard"  They only racked one side.  It further states that they would "prune branches over the house in the back yard" but only removed one branch stating they couldn't do the rest.    I feel that they are not trying to go back on the written contract and yet they did NOT perform the necessary  condition for me to perform my part of the contract and that was to invoice me.  He clearly admits that he never sent an invoice until June 15.   I believe he tricked me into signing a contract that he knew he was never going to adhere to, which is bate and switch
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

This is not true. The customers asked us to do work on the inside and outside of their house. We gave them a quote and they agreed to it. Signed the contract and gave us a non refundable deposit. Before we even started to do the work the wife had changed her mind on a lot of the things she wanted...

done, including the deadline. She originally said we had 2 weeks to do the inside work, for no one was going to be living there. Then she tells us that someone is moving in, in a week. The things she ordered for the inside were going to take 2 and 3 wks. to come in. There is no way we would be able to get the work done in that time frame when the material she ordered wouldn't even be here in time. So at that point we declined to do the work on the inside and we were focusing on the landscaping. Right from the start the homeowners were constantly harassing our employee's. None of the workers had quit. The workers didn't want to go there because the home owners were verbally abusive to them. Telling the workers they don't know how to do their job and that they don't know what they are doing. At one point the husband went as far as to grabbing the equipment out of the workers hands and said I'll show you how to do the job the right way. The wife was constantly calling the office to complain about the workers were doing. She wanted them to do work that was not paid for and was not on the contract. There was a few days we were not there to do the work due to the weather(raining). The customer called to complain about that. It was explained to her several times that according to the contract work will be done weather providing. If the customer had read the contract before she signed it, she would know this. There had been extra material that needed to be bought for the job, customers didn't want to pay for that either. The customer insisted that the owner be on the job at all time. The homeowners were well aware that the owner had gone in to the hospital for a surgery and would be laid up for 6 weeks. She had the option to either wait the 6 weeks to have the plants planted or she could wait till spring to plant the plants. As per the phone conversation we had with the customer10/14/15 both the customer and the company agreed to not have them planted and that all work is completed. On 10/13/15 the customer sent us and email praising us and what a good job we did. They also wanted to recommend us to others. Now on 10/15/15 they wrote to Home advisors smearing our name and changing the story as they are right now with the Revdex.com. I have a copy of the contract and the email that was sent. The homeowner also forgot to mention that because we did not do the work on the inside of the house and did not plant the plants that we refunded her $2656.20 for work that we did not do. Bottom line this customer wants everything for nothing and will not leave the workers alone so the work can get done.

At no time did I pressure the customer into signing the contract. I presented the contract with the price. The customer signed it. If she knew she couldn't afford it then she should have never signed the contract. She also knew payment was due in May, but never sent a payment. At no time was it stated that the work was free. When the customer asked about the length of the lawn cut was not considered complaining. What is, is when the crew was out there working and the customer was constantly asking them to do more  then what was on the contract and for things that were not paid for. The customer said we never did the edging. Edging is was not included in the contract, that is extra. The crew was working and she kept asking them to clean an area that she was working in. Not something that we agreed to do. The contract was to clean the yard, remove the debris we made and cut a tree down. Nothing more. The customer continuously called the office to complain about what she felt  should be done. ALL work that she signed on the contract was completed. At this point we are done with the games and playing around. She knows this bill is owed. She received emails regarding it and also knew that if it wasn't paid she would have late charges added on to the bill. She has chosen to ignore the emails and send payment. AT this time she has until then end of July to pay in  full or we (Caledonia Landscaping and Lawn Care LLC) will be moving forward with legal actions.  THe customer has had plenty of time to pay and hasn't, bottom line she  doesn't want to pay. The work was complete she owes the bill.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Voicemail left by Eric on 4/21/2017 at 842 am is attached , where he says we can send you the refund back or will get there Monday.
Regards,[redacted]

This client requested us to do some yard work. We meet with her, went over what she wanted, wrote up a contract, that she signed.SHe also explained she couldn't afford it. She has some health problems so to help her out we agreed to do the work with NO DOWNPAYMENT and $50 amonth for 28 months. Due...

to weather conditions work was delayed alittle bit but we did get out there and started the work. Once the work started the client ws asking our crew to do other work that was not on the work order and that she didn't pay for. Continuously called complaing about how leaves were left in the yard and debris wasn't removed.The compnay sent the crew backout to double check and there was no debris left except for debris that she had from before that we were not hired to remove and all leaves were removed. Pictures were taken and the work was completed as to the contract. Customer also asked for yard to be mowed. We did this with out a contract and explained it would be mowed at 3inches the first cut. She let us cut the lawn then complained that she didn't like the length. Many conversations were had with the client about the job,contract and pymt. Customer had the contract and new pymt was due the first of each month. She never made a pymt until we sent her an invoice in June. At which point she had already been told in April that pymt was to be pd in full in 6 months. For we terminated the 28 month agreement due to her constant agruing over the job. We tried to work with her but was geting no where. She still ignored the fact that she needed to pay her bill. So she is now 3 months behind, almost 4 months(April,May,June and July). She was also told there is a $25 late charge for each month that she is late. She did send a pymt of $50 which we returned. We are not excepting any pymt unless she pays up in full. She has had plenty of time to pay and hasn't. There isn't a landscape company that would go out of there way to let a customer make pymts for 28 months at only $50 a month. Our company is willing to help our customers and we are budget friendly but we also don't like to be taken advantage of. The customer has been informed that if pymt is not made in full the company will be placing a mechanics lein on her property or any other property she may have. She also continues to state that during a conversation it was stated the service is free. There is no where stated that services are free. Customer is trying to get them for free.

Phone response - That voice mail stated we could refund, or go forward to Monday, she chose to go forward, so the contract still stands. Once Monday 4/24/17 came, it was raining so we tried to reschedule, then she said no. She had the chance, she chose to have the work done. We can not work in the rain, as it would cause too much damage. Also , she has not called like she says she has. She still has the option of having the work done, all she has to do is call me to get on the schedule. No refund will be given.

There has been no correspondence or any communication exchanged with or from Caledonia landscape (eric) . What is the next course of action that I can expect the Revdex.com, in regards to this dismissal of the request for the return of the $300, to proceed with? This total disregard for return communication just reinforces the passive aggressive behavior that has been an ongoing issue with this man. looking forward to hearing more from you in regard to this matter. Thank you