California Nails

we've had Empire install carpet for us twice now, the first time in our finished basement and they did a wonderful job, so when we decided to carpet our main floor, of course we called Empire and again they did a fantastic jobThe carpet is very nice and good quality and the price we paid was very fair and well worth it The installers were on time and got the job done in very good timeThe salesman we talked to was very nice and helpful in assisting us in our decision of color of carpet, weave, etc All in all I would definitely recommend Empire and when we need carpet again we will be calling them to install it!

My wife and I were initially excited to use Empire Today for our flooring needs We went with Empire Today because we were assured that the installation would begin two days from when we purchased the flooring, and that the installation would only take one day Our credit card was charged immediately
Two days later, we received a call from Empire Today and were informed that the installation would take more than one day This was because, instead of beginning early in the day (as we were promised), the installers would not be able to begin until mid-afternoon As a result of this, we cancelled our order
We were told it would take 1-business days to receive a refund Despite repeated calls to Empire Today, it took more than weeks to get our money refunded Only after filing a dispute with our credit card, did we finally get our money back It is interesting that Empire Today charges your credit card immediately, and yet takes several weeks to refund the money
One good thing happenned during all of this--we had our flooring done by another company and paid less than half of what we would have paid Empire Today!

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer and scheduled review of the flooring on July 7,

My experience with Empire Today was nothing but positive Scheduling the appointment was easy and the sales representative was on time, respectful and very knowledgeable about all of the different carpets that are available It was so nice to be able to select carpet in my own home and not be pressured into buying something that I wasn't sure I wanted The installation was scheduled, the installers were on time and did a wonderful job of installing the carpeting and cleaning up after themselves I would definitely use Empire again and I have already recommended Empire to my family and friends

The sales part was great!! But the installation part was not such a good experienceThe carpet looks great and the installers did a great jobBut their people skills were not goodThey were not friendly and they did cancelled the installation day on the same morningThey had to reschedule

Heard about Empire for years even when living Chicago Now in FL and was afraid to use as thought all the marketing was probably hype and false Got other estimates, then tried Empire Glad I did We were able to negotiate and all was as promisedWill recommend Empire for sure

Initially the customer service I received from empire was greatI had two consultations with two different sales representatives and both seemed to be extremely friendly and helpfulAfter the second consultation I decided to go ahead with getting a floor installedI had it initially scheduled for the Monday after Thanksgiving but had to reschedule for December 28th due to some unforeseen events that had to be taken care of beforehandOn December 28th, the contractor let me know he would be there within minutes so he'd be there right at 8amHe showed up only to tell me upon inspecting my current flooring that because of the age of the house the two under layers needed to be tested for asbestos before he would do anythingI had been told previously by both sales reps that they could tear up just the top layer of floor and place the tile on top of the others so if there was asbestos it wouldn't be disturbedAs this was not true, I had to then take chunks out of my floor and take them to be tested The excuse I got for that was Wayne was newThe other rep told me the same info so are all of them new?? Or do they just not know what they're talking about??
After receiving an email that they were both negative I called the sales rep Wayne to reschedule my appointmentHe didn't answer so I left a message detailing what had happenedHe called me back and I missed the callHe stated in his voicemail that they were booked out til after the 8th of January and to let him know what day I would like to reschedule forIt should have been done the next day or sooner then after the 8th as the sales rep misinformed meI was not happy but I requested January and compensation for the inconvenienceInstead of calling me back he sent me a text stating he had it scheduled for the 11th and was working on getting me compensationHe never got back to me on what they were doing for me
Come Saturday afternoon Jan I still hadn't received a confirmation call like I had the last two timesI asked Wayne if it was for sure scheduled and he called the office and said it wasMonday the 11th rolls around and I didn't receive a phone call until 10amThe lady told me the contractor was finishing another job from Saturday and that I should hear from him after noonOne o clock rolls around and I hadn't heard from anyone and no one had showed up so I contacted Wayne and asked him what was going onHe said he would look into itAn hour rolls by and I hadn't heard anything from Wayne or the contractor or anyone else from empire so I called WayneHe didn't answer so I left message telling him he said he would look into it over an hour ago and I've not seen or heard anything from anyoneI waited half an hour and called customer service only to have them tell me they couldn't get a hold of the installer and they didn't have an answer for meI asked to speak with a manager and explained what I've been throughHe told me he'd look into it and call me back
At this point the customer service I had received warranted me deciding to go with another company and not dealing with empire ever againI received a call within five minutes from the lady who had called me in the morning and told me the installer was finally on his wayAt this point it was 4pmI told her I wanted to cancel it all and be refundedI received a phone call from the manager after that telling me he could give me $offOnly &after all the bad customer service Id received?? Especially when I had been on their website and saw their half off saleThere was no way I was going to continue with them when they didn't seem to care for my business and were completely uncommunicativeI was not going to rely on them to install my floor when they failed twice alreadyI ended up going with Abby carpet and floor and they don't outsource any of their services and were knowledgable and friendly and helpful as well as extremely well versed in what good customer service is

I was very satisfied with the professionalism and courtesy of the salesman and installersEverything was done within the time frame discussed and I did not feel pressured at any timeI would recommend Empire Today for anyone looking to get new carpet in their home

Our experience with Empire was great! Everything was completed in a timely and professional manner The installation team was at our house for a full day and was knowledgeable, considerate and professional Would recommend to friends and family

From the beginning to the completion of the project, my experience was positiveThe follow through from each contact exceeded my expectationsI have recommended Empire to several interested friends and was particularly complimentary of Josh ***, the installer in the Charlotte, NC areaMy husband and I are grateful for all that Empire and the staff did for us

Scheduled flooring to be done on Jan 17th, when the workers arrived they did not have all the material that was needed due to their work order stating I was only having two rooms doneMy invoice from the sales clearly stated my entire condoThey argued with me until I contacted the sales person who then contacted Empire to get it all straightened outLater that afternoon, I rescheduled for them to come back the following Monday and waited until noon when I called customer service only to be told that I never rescheduledI again called the sales person who reached out to Empire again and her superior to see why I was not put in the system yet told by Empire I had scheduled for the 25thI waited three years walking on concrete and they have turned my excitement into a complete nightmareThey aren't acknowledging any wrong doing and seemed all to happy to cancel my order to collect 15% of $without ever performing any service

I had an excellent experience with Empire Today The salesman did a fine job explaining the process and the discount available by signing paperwork the day he came He was willing to help answer questions the several days following as I reviewed my decision He took lots of time with me in the days after my appointment to make sure I had all of my questions answeredHe was patient as I shopped around Empire Today had the best price in the end
The installation team (Luis and friend) were amazing They were meticulous and left my home spotless The attention to details left me with a beautifully carpeted staircase We ran into problems with the subfloor that required getting a contractor to come fix Luis worked through his manager to postpone half of our instillation until after it was fixed Once we were ready to finish the job, Luis had me call him directly and they came the next day (on a Saturday!) to finish up
I felt like this company went above and beyond to make my carpet buying experience successful

I had the whole downstairs of my house fitted with laminate by empire less than year agoThe laminate is defective, curling at the edges, and warping in several places and I have called Empire, both locally and nationally to be ignored at least times
Do not use this company they are a disgrace, they have bad products, and worse service
The Revdex.com should not be recommending companies like this, I will not use any companies recommended by Revdex.com if this is what you get

Outstanding service

Very good exerience wit this company frrom beginnng toCompletion of job

Empire Today is a reputable and professional organization that I highly recommend It was easy to schedule an in-home appointment, the Sales Repwas on time, very helpful and non-pressuring He was pleasure to work with in choosing the right carpet for our home and needs The carpet installers were punctual, professional, personable and did a great job! And the carpet itself is a wonderful, quality product I would highly recommend Empire Today to family and friends

I had an excellent experience withEmpire The sales representative came as scheduled and answered all of our concerns The installation installers were prompt, neat and cleaned everything up prior to their leaving I highly recommend this company

Very professional sales team Very hard and fast working installers

Empire did a very good job from the sales rep, who was very thoughtful and informative, to the installation completion Good job!

I called Empire Today to replace carpet in my basement after a plumbing leakWe had replaced the carpet just a year and a half ago and just wanted to get a patch where the leak happened using the same carpetThe sales rep came and suggested that we replace the full basement because the carpet might be a slightly different colorWe told her that we were ok with this and agreed to a contract and set up an installation dateWhen the installers came, they informed us that the way the estimate had been done was incorrect and they didn't have enough carpet to install correctly(The berber carpet can only be cut along the grain otherwise it would fray, so they needed to replace a larger section to account for the seam) The installers called their local market boss and asked him to call me back (he never did) and then left for another installationI then called the original sales rep to get an answer and work to find a resolution with herAfter leaving a number of voicemails over the course of the day, she finally called me back but didn't understand the issue with the installShe said she would call her manager then get back to usShe hasn't been returning calls and the only way to contact anyone at the company is through the national 8***numberI call them and then they reach out to the local marketThe local market has never returned one of my voicemails and has never answered a call from the national customer service numberDays after the install attempt, I asked to change from the patch to replacing all of the carpet in the basement - their original suggestion (it's more than twice the price)I finally connected with the sales rep and told her this is what we wanted to do - and that we NEEDED the carpet to be installed the next MondayShe said that she would call her manager and get back to me that night or the next dayI never heard back from her, but did get an email from Empire saying that I had an install scheduled for MondayOn Monday, I called the sales rep to confirm, but no answer, so I left a voicemailI then called the national customer service line to get confirmation that they were coming that day and that the were going to install the full basement (instead of the patch)On the call with national customer service, I learned that the install date had been rescheduled to Wednesday - a day that would NOT work for my schedule - and that the install had been rescheduled because my local sales rep needed to confirm the orderI've been calling that sales rep and she is not getting back to meWithout her contact, the national sales customer service has no authority to do anything and only can leave voicemails with the local marketThe local market has never returned any of my calls or any of the calls left by the national customer service repsAt this point, I have called the national number and rescheduled my install to be Saturday, but the price of the balance I owe is only for the patch and they aren't able to change the order for the full basementTo do that, I need to connect with the local market or local reps - who are not answering the calls or returning the voicemails