Dear Valued Client, Greeting from Call Me Van LineThank you for your inquiryWe appreciate you sharing your concerns with the Revdex.com, and welcome the opportunity to resolve your concerns with our company First and foremost I am sorry to hear you feel this way, and if you stopped agreeing with the terms and conditions of our agreement that you had been contracted during your reservationI completely understand your position and I hope you can understand oursBe advised that your shipment is based on weight; however, it is also based on the items you went through in great detail with your moving broker upon making the reservation for your moveIf you are moving more items than what is on your order then your price will be more, and, on the contrary; if you move less items than your order shows your price will obviously be lessBy basing the actual charges on the actual weight of your shipment we are not only protecting our consumer, but our company as wellFor this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation process.At the moment of pickup of your move you were prompted to read and accept our terms and conditions in order to proceedThat is considered a legal contract obligation between the service provider and shipperI am very sorry if you now regret for what you have previously acceptedOur cancellation and refund policy is completely transparentI am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterOnce again, I am very sorry for any inconvenience this has caused youTo encourage you to continue to use our services in the future, and as a tangible means of acknowledging your disappointment with your mover we have previously emailed you a claim form to have your filed reviewed for compensationPlease complete the claim form so we may submit to our third party claims processor for compensation I would like to thank you for bringing this to our attentionIt will help us improve our operations and servicesIf there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact the owner personally by phone, email, or in person THANK YOU FROM:The Customer Service Team at Call Me Van LinePhone: ###-###-####Email: [email protected]
Dear [redacted] : When our movers arrived at your storage unit to load your shipment we found most of the items completely damagedWe contacted you to let you know that not only was the shipment estimated to be 3,pounds, but a majority of the items were damaged beyond repair Regardless of the damage you instructed us to conduct the move, and you signed the revised estimateOur movers took photos of the items before they loaded them to have proof of all of the damages.The amount of the revised estimate was just that, an estimateYou neglected to mention that the actual charges on delivery was much lessIn fact, we didn't charge you for all of the packing needed to be done to prepare your shipment for safe travels, nor did we charge you for the shuttle service you required on deliveryIn addition, we charged $less than the revised estimate on delivery At the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceedThat is considered a legal contract obligation between the service provider and shipperI am very sorry if you now regret for what you have previously acceptedOur claims and refund policy is completely transparentI am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterOnce again, I am very sorry for any inconvenience this has caused you Very Truly Yours, The Claims Operations Team at Call Me Van Line Phone: ###-###-#### Email: [email protected] Hours: 9:AM to 5:PM EST, Mon - Fri
Dear M [redacted] ***: color="#000000"> First, I want to apologize to you that your move incurred delaysAs a testament to strive for your satisfaction as our client, we have taken steps to ensure that this will never happen again by addressing this issue directly with the owner of our company immediatelyIn addition, I am very sorry to learn that your experience with our Customer Service Representative was less than adequateHe should have handled the situation differently and transferred your call to someone with more authorityAs one of our valued customers, you have the ultimate vote about whether or not our moving services were to your standardWe are counting on you to let us know what you think of us -- our service, our attitude, our staffWe want you to be happy about everything! And if you're not, we need to know about it so that we can fix the problemI understand your frustration at the scheduling of your move, and why our remedy to the situation was not to your satisfactionI appreciate you taking the time out to share those concerns with the Revdex.comWe appreciate the open platform they provide our customers for which to communicate with usIn regards to your moving charges; the actual weight of your shipment came to 3,poundsThat was an additional pounds from your Order for Service which had 2,poundsAt a rate of $per pound, an additional $was added to the orderYour original order included a total of $in packing materials and services; however, the actual packing materials and services used came to a total of $342.00, thus adding $to the orderIn addition, a bulky fee was added in the amount of $(Please see Bill of Lading)With that said please review the following excerpt from Page 1, bottom paragraph, of your Order for Service: "The estimated price shown on this document is a guaranteed price and will only increase if the shipper orders additional services, moves additional property, or if the actual weight of the property exceeds the estimate." Our agreement is lucid in nature and clearly reflects moving charges, along with "Your Rights and Responsibilities When You Move" brochure that was included in those documentsWe want to make sure our charges are clear and concise Please be assured that we are doing everything we can to make the rest of your move as smooth as possibleYour business is very important to usIf there is anything we can do to help please do not hesitate to let us know Sincerely, Call Me Van Line
It was a pleasure for Teri and I to meet you and be introduced to Call Me Van Line, especially with such a strong recommendation from CNL Industries, someone who we among many think very highly ofEven with the strongest of recommendations from CNL and your excellent assurances, I must admit that we still had significant consternation over the pending moveThe reasons were because we had never had what we would call an excellent moving experience in years and 20+ movesThat is until nowTeri and I cannot properly describe our pleasure and praise for the team of Call Me Van Line movers you assigned to our moveThey could not have been more polite and courteous or more experienced at being careful with our treasured belongingsAndrew, Jeffery and the others were beyond exceptionalWe are embarrassed to admit that in days we have forgotten the names of the othersNo reflection on them, but a personal memory issueWe have been so busy unpackingIt rained all day on the 19th to Teri’s horror and your men out performed her expectations of protecting our belongings without failYour strong assurances of signing up with Call Me Van Line was comforting, but in Teri’s and my experiences approximately 98% of all people and companies we work with have one problem in common; that being that their resulting actions never match their words! The problem was bad enough in Utah and seemed to increase dramatically here in Florida our last years hereYou and your Call Me Teams’ actions matched your words perfectly, which again, was beyond our expectations since we had never experienced a perfect move, let alone with such experienced and polite and courteous gentlemen in challenging weatherWe will give you our strongest recommendation to our condo owners here and adjoining Homeowner Associations and dozens of local friends and realtorsSincerely, John & Teri… PS: We will forward by snail mail an additional tip for Andrew to distribute
Dear MrG***: Thank you for letting us know about your recent experience with your moveI apologize if our services did not meet your expectations, and appreciate you taking the time to share those concerns today with the Revdex.comIn regards to your claims about delays in delivery, this assertion is falseBe advised on your order we provided you with a delivery window of 8/to 9/that allows us to make sure we are absolutely prepared to meet your expectation with the utmost quality of serviceUnless you have purchased the entire truck for your move we have implemented a window on your order with our companyThe window will help all of the customer’s you share a truck with the same opportunities as yourselfYour window will be subject to any and all variables that can happen moving across the countryKeep in mind the window on your order with our company, but know that your driver wants to move you to your destination as quickly as possible so they can be paid for their services.I am sorry to hear you feel this way, and if you stopped agreeing with our policy that you had been contracted during your reservationI completely understand your position and I hope you can understand oursJust like we honor our word when it comes to refunds which are eligible (e.g.: invalid charges, duplicate charges, the deposit supersedes the 20% fee, the refund is within the guidelines of our terms of service ) the same way we respect our policy when it comes to ineligable refunds such as the one requested here with the Revdex.comAt the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceedThat is considered a legal contract obligation between the service provider and shipperI am very sorry if you now regret for what you have previously acceptedOur cancellation and refund policy is completely transparent I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterOnce again, I am very sorry for any inconvenience this has caused youPlease do not hesitate to call or email us with all of your moving needs THANK YOU FROM:The Customer Service Team at Call Me Van LinePhone: ###-###-####Email: [email protected]
The owner of this company is very rudeHired this company to do a simple move from LA to LancasterThe move was quoted one price but after the completion of the move I was charged $additional and my furniture was damagedTried contacting the company and nothing was resolvedI would never recommend this company to anyoneI had to go to court to get a judgment against this company and owner, David KHe moves so often that is was hard to find him and serve him but finally he showed up in court and tried to have the case dismissedI tried meditation with him that failedWon my judgment but he immediate directed his employee who showed up in court for him the last time to appeal the decisionThis move has cost more money than I imagined, the movers were polite but they damaged a medically necessary massage chair, a very exclusive poster bed and a brand new chester dand he offered me $I have never been treated so disrespectfully by anyone to this magnitudeThe owner is very unprofessional and a con
I hired Hertz vanlines to move my stuff from California to Texas (w/o realized that they were brokers only) they then hired Call me vanlines to do the moving job They picked up my stuffs on May 30, , kept them @ their warehouse in California since I didn't have a certain destination in Houston yet ! I was told that my first month storage was free then $was charged for each following monthI called David on first week of July to have him move my stuffs to my storage in Houston Texas After over weeks my stuffs finally arrived to my storage, there was only mover , he was very nice ..most of my boxes were tornI missed boxes & other stuff My dishes were broken (I didn't get a chance to open all of the boxes yet) my furniture is still covered with their old blankets (wondered why they didn't take them back ) so wouldn't know its conditionBTW David tried to cheat me $more than what I supposed to pay & Hertz vanlines had to step in to solve that issue .! David hardly returned my messages or phone callsIf we ever had conversations on the phone, he hung up on my face which were very unprofessional manner I would definitely go with a non brokerage moving company if I would move again in the future
Complaint: I am rejecting this response because: Call Me Van Line is now saying that I knew about my furniture being damaged beyond repair and stated that I said to deliver it anywayThis is totally and utterly ridiculous! I never said anything even remotely close to that! First of all, I would never put furniture or anything damaged beyond repair into a storage facility and pay on it for monthsSecondly, Call Me Van Line does not know that I left a point of contact in El Paso, Texas who was listed on my contract at the storage facility with authority to check on my furnitureMy friend in El Paso, who had his own key, had just checked on my furniture only weeks prior to Call Me Van Line picking up my furniture on Oct 4th and needless to say, there was NO new damage, just a little dustyYes, I did have minor scratches on mt dresser and bed posts but my Laura Ashley bedroom was in near new conditionNow one of the post is loose and the nightstand has a wood chunk missing at the bottom and the drawer doesn't completely closeBecause my friend forgot the gate code, the staff had to call me for authorization to give him access so they too are aware that he was there so try again because I have witnessesI also have other witnesses (hired helpers) who were present when I unwrapped the couch, loveseat and other broken itemsI am without a livingroom set and still dealing with their unprofessional services on a daily basisI would have never selected these people based on their awful reviews and wish I'd never heard of them! Ni one could have done a worse jobCall Me Van Line stated that they discounted the shuttle fee or that I didn't pay it, but they did not mention that they only delivered my furniture to a uhaul facility, not my home so why should I have paid for a shuttle when the driver unloaded my things into my uhaul and left me on the side of the roadThey knew my things were damaged which is why I was not even allowed to see anythingNo one would wrap up furniture damaged to that extent unless they did itThey apparently moved my furniture around unprotected and damaged it and then wrapped it up or some crazed person damaged it deliberately because I wouldn't adhere to all of their ridiculous feesCheck their reviews because this is far from being the only caseThey are all crooks working for a con man and it needs to stop immediately! I want a full refund AND to be compensated for my damaged goods and all of my frustration Nothing else will suffice!!!!! Regards, [redacted]
Call Me Van Line is really top notch in my book with professional, friendly, efficient staff that made the experience of moving less stressfulCareful, prompt and courteous, they were a pleasure to deal withWe would recommend the company to anyone that is looking for a reliable moving company with fair rates and fine serviceThey were on time and worked quickly and efficientlyGetting an estimate for the job was also a smooth experienceI moved from Northern California to Southern New Hampshire November of
Complaint: I am rejecting this response because:I have re-read the contract and the cancellation policy does not applyI never cancelled the moveThe movers did not show up on the day of my move and I spoke to Dana Collins, who said that the move could be rescheduled and she would call me back to do soShe never called back to reschedule and I attempted to reach the company to reschedule dozens of timesI in no way cancelled my moveThe movers did not show up and the company never rescheduledThey did not provide said services in the contract and made no arrangements with me to reschedule the move I don't want any gift cardsI want my $deposit refunded Regards, K [redacted]
Complaint: I am rejecting this response because: I spoke to the owner directly today He is now changing his story that the total amount due was 4000, and no money is owed Except I have text records that show him stating his company would credit my card Their first response to the Revdex.com even stated it! When I told him that all my records show as the agreed upon amount, he stated "Then dispute the credit card charge" followed by "I'll see you in court" I will gladly provide printouts of every email communication that was made between myself and this company, screenshots of every text, voicemail recordings and photos to back up that I did exactly as I was told, and now they are attempting to steal $from me Please help Regards, [redacted]
I was fortunate to find this company because I had a move out date of Christmas Eve, no later, so the fact that they were able to accommodate me on a holiday was the best Christmas gift I have ever received, and more than worth a five star reviewI was on the third floor and not exactly close to an elevator, but the guys took really good care of my stuff and I thankfully had zero damagesI moved miles from Cali to Tennessee, and it was really cool that all along my route I was getting text message and email updates from my moversI always knew where they were and when my furniture would arriveIt was super comfortingWhen my stuff was weighed I was texted with the weight tickets, and my balance due so I could be ready on deliveryEverything just went really smooth and stress free, and didn’t involve phone calls back and forth to coordinate everythingIt was one phone call to reserve and these guys know what they are doing so well that I needed not to say moreI got my furniture today and the movers set up my whole home for me, and put everything where I told them tooEven put up with me when I wanted to move stuff around 3, maybe times or soThey kept thanking me for my business, but really? Hello! I am the one who wants to say thanks to you! You guys are forever in my prayers, and the warmest holiday wishes to the entire Call Me Van Line Staf!
Thank you for letting us know about your recent experience with your moveI apologize if our services did not meet your expectations, and appreciate you taking the time to share those concerns today with the Revdex.comOur goal is to provide a consistently reliable service, with an exemplary level of customer careBased on the events you described, we did not meet this goal for youYour comments regarding the delays in your delivery and damages incurred during your move will be used for coaching and training our employees and agents.In regards to said damages incurred during your move, be advised that on your Bill of Lading we provided you with a claims filing procedureOur records, that are dated, time stamped, and unable to be altered indicate that a claim has not been filed for the damages to your moveFor your convenience I have notified our third party claims department to send you a claim form to your email addressCall Me Van Line is going to help you every step of the way in filing a claim, and getting this resolved for youWe deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your deliveryIn the meantime please do not hesitate to call or email us with all of your moving needsThe Customer Care Department is available Monday through Friday from 9AM to 5PM EST., and can be reached directly at ###-###-####
Dear Mrs [redacted] : First, I want to apologize to you that your furniture incurred damages and missing items due to your moveAs a testament to strive for your satisfaction as our client, we have taken steps to ensure that this will never happen again by addressing this issue directly with the owner and crew here immediatelyIn addition, I have attached a claim form to this emailCall Me Van Line is going to help you every step of the way in filing a claim, and getting this resolved for youWe deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your delivery.Thank you for letting us know about your recent experience with your moveI apologize if our services did not meet your expectations, and appreciate you taking the time to share those concerns with the Revdex.comOur goal is to provide a consistently reliable service, with an exemplary level of customer careBased on the events you described, we did not meet this goal for youYour comments regarding the delays in your delivery will be used for coaching and training our employees and agentsIn regards to your concerns regarding the delays in your move be advised on your order we provided you with a delivery window that allows us to make sure we are absolutely prepared to meet your expectation with the utmost quality of serviceUnless you have purchased the entire truck for your move we have implemented a window on your order with our companyThe window will help all of the customer’s you share a truck with the same opportunities as yourselfYour window will be subject to any and all variables that can happen moving across the countryKeep in mind the window on your order with our company, but know that your driver wants to move you to your destination as quickly as possible so they can be paid for their servicesIn regards to your concerns about the weight of your shipment be advised that your shipment is based on weight; however, it is also based on the items you went through in great detail with Andrew upon making the reservation for your moveIf you are moving more items than what is on your order then your price will be more, and, on the contrary; if you move less items than your order shows your price will obviously be lessBy basing the actual charges on the actual weight of your shipment we are not only protecting our consumer, but our company as wellFor this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation processI am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterOnce again, I am very sorry for any inconvenience this has caused you Lastly, I am enclosing a $gift certificate you can redeem at any Call Me Van Line location nationwideIt is good on all packing merchandise, including sale itemsWe value your patronage here at Call Me Van Line and hope you will continue to consult us for all your moving needs Very Truly Yours, The Claims Operations Team at Call Me Van Line Phone: ###-###-#### Email: [email protected] Hours: 9:AM to 5:PM EST, Mon - Fri
Dear S***: I am writing you in response to your Revdex.com Complaint filed 1/29/ First, I want to apologize to you that your furniture incurred damages due to your moveAs a testament to strive for your satisfaction as our client, we have taken steps to ensure that this will never happen again by addressing this issue directly with the owner of our company immediatelyOur goal is to provide a consistently reliable service, with an exemplary level of customer careBased on the events you described, we did not meet this goal for youYour comments regarding the damages to your furniture will be used for coaching and training our employees and agentsTo encourage you to continue to use our services in the future, and as a tangible means of acknowledging your disappointment with your mover we are providing you with the attached Claim Filing FormCall Me Van Line is going to help you every step of the way in filing a claim, and getting this resolved for youWe deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your deliverySee attached for some additional claim filing information, and instructionsPlease note claims are handled in writing only, and are never handled over the phone; however, due to the validity of your particular situation I welcome you to call our office at ###-###-#### with all of your moving needs Sincerely, S [redacted] Customer Relocation Supervisor ###-###-#### [email protected]
Dear MrsB***: I am writing you in response to you rejecting our Revdex.com response, and in accordance with the Revdex.coms guidelines to respond In your letter you stated: “They [Call Me Van Line] have made no attempt for a resolution According to our records that are dated, time stamped, and unable to be altered; a total of telephone calls, emails, and text messages were corresponded with you throughout your relocation and claims process In regards to your claimHere are the Terms and Conditions from your contract with our company regarding claims: In the last paragraph on your Order for Service: I understand that unless I have purchased third party Full Value Protection Insurance, the Carrier is only responsible for $per pound per article up to the maximum valuation option selected In Section of the Terms and Conditions: Carrier Liability: The carrier is not responsible for any damages to any article or fragile article unless packed and unpacked by the carrierThe carrier is not responsible for any furniture made from press wood and will not assemble or de-assemble press wood furniture In Section of the Terms and Conditions: Option 2: FREE of Charge No Deductible - Agree to Waive FVP, and agree to Release FVPSelect cents per pound per article you must write, on the line when the shipment has been released to the carrier at the value not exceeding $per pound per article as per declaration of the value Customer agreed that said property be moved packed, shipped, forwarded, or otherwise, handled with the carrier’s liability specifically limited to $per pound per article In Section of the Terms and Conditions: Whether or not the Shipper was aware of the nature of the goods, the Shipper shall indemnify the Carrier against all claims, losses, damages, liabilities or expenses arising in consequences of the Carriage of such goods without the carrier knowledge, no responsibility for a safe delivery In Section of the Terms and Conditions: Filing of Claims/Complaints Procedures: Carrier shall not be liable for the loss or destruction of, or missing goods, or damage of goods tendered hereunder or any part thereof unless claim is made in writing supported by proof of ownership, together with substation of value, and weight In the Valuation Options Page, First Paragraph: WAIVER of Full (Replacement) Value ProtectionThis lower level of protection is provided at no additional cost beyond the base rate; however, it provides only minimal protection that is considerably less than the average value of household goodsUnder this option, a claim for any article that may be lost, destroyed, or damaged while in your mover’s custody will be settled based on the weight of the individual article multiplied by centsFor COMPLETE THIS PART ONLY if you wish to WAIVE The Full (Replacement) Level of Protection included in the higher cost estimate provided [above] [on the prior page] for your shipment and instead select the LOWER Released Value of 60-cents-per-pound Per Article; to do so you must initial and sign on the lines below- I wish to Release My Shipment to a Maximum Value of 60-cents-per-pound per Article On the Interstate Household Goods Bill of Lading directly above your signature: DELIVERY ACKNOWLEDGMENT: The shipper hereby acknowledges that the shipment was received in apparently good condition except as noted on the inventory listFurthermore the shipper acknowledges that all the services that were ordered have been performed, have been fully satisfied, and the truck was inspected and nothing has been left behindShipper and/or agent has full authority to accept the shipment and enter into this agreement With that said; I completely understand your position and, as a business owner yourself MrsBetz, I hope you can understand oursJust like we honor our word when it comes to claims which are eligible (as I illustrated above with our contracted agreement terms) the same way we respect our policy when it comes to ineligable claims At the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceedThat is considered a legal contract obligation between the service provider and shipperI am very sorry if you now regret for what you have previously acceptedOur policies is completely transparent I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterOnce again, I am very sorry for any inconvenience this has caused youAgain, I welcome you to call, email, or bring in person all of your future requests directly to the owner of Call Me Van Line Sincerely, D [redacted] Owner of Call Me Van Line
Customer has previously submitted a complaint against our company that was closed due to no response from the submitterThis is a duplicatePlease rectify Thank you, Call Me Van Line
Dear 255);">Z*** [redacted] : Please accept my sincere apology on behalf of our companyI am very sorry to learn that your experience with D***, our Customer Service Representative, was less than adequateShe should have handled the situation differently and transferred your call to someone with more authorityWe understand why D***'s offer to remedy the situation did not meet your expectationsOur Customer Service Representatives are given a set of guidelines for compensation that they are supposed to adhere to, however in this case, clearly those standards were insufficient per your specific needs In regards to your resolution to process your claim, be advised that our company contacted you on several occasions to advise we are still missing sufficient documentation to compensate you for your claimOur claim forms are lucid in nature and clearly indicate the documents required to properly submit to insuranceOur insurance company requires this information from us, and since you kept the original documents, as well as the drivers documents, and refused to return them; regardless our many attempts to retrieve them, we will require them to file the claim properly If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone at ###-###-#### or email at [email protected] Sincerely, Call Me Van Line
Dear R [redacted] :Thank you for your letter alerting us to the problem you have been having with your move with our companyI am sorry you have been subjected to such a frustrating series of eventsWe pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusableWe will make every effort to see that this never happens againWe appreciate your business and will do everything we can to serve your needs.Since Call Me Van Lines has been servicing moves nationwide, and we do appreciate the open forum The Revdex.com has provided for us to communicate with youIn an effort to satisfy such an important client like yourself, and as tangible means of acknowledging your disappointment I would like to offer you my personal guarantee that we will address, and resolve all of your concerns with our company, in addition to processing your refund as stated in your desired resolution with our companyPlease contact me personally to discuss this matter at ###-###-#### Extension I ask that you allow us another opportunity to serve you, as we consider it our privilege to have you as a client.Very Truly Yours,The Claims Operations Team at Call Me Van LinePhone: ###-###-####Email: [email protected]: 9:AM to 5:PM EST, Mon - Fri
Dear Valued Client, Greeting from Call Me Van LineThank you for your inquiryWe appreciate you sharing your concerns with the Revdex.com, and welcome the opportunity to resolve your concerns with our company First and foremost I am sorry to hear you feel this way, and if you stopped agreeing with the terms and conditions of our agreement that you had been contracted during your reservationI completely understand your position and I hope you can understand oursBe advised that your shipment is based on weight; however, it is also based on the items you went through in great detail with your moving broker upon making the reservation for your moveIf you are moving more items than what is on your order then your price will be more, and, on the contrary; if you move less items than your order shows your price will obviously be lessBy basing the actual charges on the actual weight of your shipment we are not only protecting our consumer, but our company as wellFor this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation process.At the moment of pickup of your move you were prompted to read and accept our terms and conditions in order to proceedThat is considered a legal contract obligation between the service provider and shipperI am very sorry if you now regret for what you have previously acceptedOur cancellation and refund policy is completely transparentI am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterOnce again, I am very sorry for any inconvenience this has caused youTo encourage you to continue to use our services in the future, and as a tangible means of acknowledging your disappointment with your mover we have previously emailed you a claim form to have your filed reviewed for compensationPlease complete the claim form so we may submit to our third party claims processor for compensation I would like to thank you for bringing this to our attentionIt will help us improve our operations and servicesIf there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact the owner personally by phone, email, or in person THANK YOU FROM:The Customer Service Team at Call Me Van LinePhone: ###-###-####Email: [email protected]
Dear [redacted] : When our movers arrived at your storage unit to load your shipment we found most of the items completely damagedWe contacted you to let you know that not only was the shipment estimated to be 3,pounds, but a majority of the items were damaged beyond repair Regardless of the damage you instructed us to conduct the move, and you signed the revised estimateOur movers took photos of the items before they loaded them to have proof of all of the damages.The amount of the revised estimate was just that, an estimateYou neglected to mention that the actual charges on delivery was much lessIn fact, we didn't charge you for all of the packing needed to be done to prepare your shipment for safe travels, nor did we charge you for the shuttle service you required on deliveryIn addition, we charged $less than the revised estimate on delivery At the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceedThat is considered a legal contract obligation between the service provider and shipperI am very sorry if you now regret for what you have previously acceptedOur claims and refund policy is completely transparentI am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterOnce again, I am very sorry for any inconvenience this has caused you Very Truly Yours, The Claims Operations Team at Call Me Van Line Phone: ###-###-#### Email: [email protected] Hours: 9:AM to 5:PM EST, Mon - Fri
Dear M [redacted] ***: color="#000000"> First, I want to apologize to you that your move incurred delaysAs a testament to strive for your satisfaction as our client, we have taken steps to ensure that this will never happen again by addressing this issue directly with the owner of our company immediatelyIn addition, I am very sorry to learn that your experience with our Customer Service Representative was less than adequateHe should have handled the situation differently and transferred your call to someone with more authorityAs one of our valued customers, you have the ultimate vote about whether or not our moving services were to your standardWe are counting on you to let us know what you think of us -- our service, our attitude, our staffWe want you to be happy about everything! And if you're not, we need to know about it so that we can fix the problemI understand your frustration at the scheduling of your move, and why our remedy to the situation was not to your satisfactionI appreciate you taking the time out to share those concerns with the Revdex.comWe appreciate the open platform they provide our customers for which to communicate with usIn regards to your moving charges; the actual weight of your shipment came to 3,poundsThat was an additional pounds from your Order for Service which had 2,poundsAt a rate of $per pound, an additional $was added to the orderYour original order included a total of $in packing materials and services; however, the actual packing materials and services used came to a total of $342.00, thus adding $to the orderIn addition, a bulky fee was added in the amount of $(Please see Bill of Lading)With that said please review the following excerpt from Page 1, bottom paragraph, of your Order for Service: "The estimated price shown on this document is a guaranteed price and will only increase if the shipper orders additional services, moves additional property, or if the actual weight of the property exceeds the estimate." Our agreement is lucid in nature and clearly reflects moving charges, along with "Your Rights and Responsibilities When You Move" brochure that was included in those documentsWe want to make sure our charges are clear and concise Please be assured that we are doing everything we can to make the rest of your move as smooth as possibleYour business is very important to usIf there is anything we can do to help please do not hesitate to let us know Sincerely, Call Me Van Line
It was a pleasure for Teri and I to meet you and be introduced to Call Me Van Line, especially with such a strong recommendation from CNL Industries, someone who we among many think very highly ofEven with the strongest of recommendations from CNL and your excellent assurances, I must admit that we still had significant consternation over the pending moveThe reasons were because we had never had what we would call an excellent moving experience in years and 20+ movesThat is until nowTeri and I cannot properly describe our pleasure and praise for the team of Call Me Van Line movers you assigned to our moveThey could not have been more polite and courteous or more experienced at being careful with our treasured belongingsAndrew, Jeffery and the others were beyond exceptionalWe are embarrassed to admit that in days we have forgotten the names of the othersNo reflection on them, but a personal memory issueWe have been so busy unpackingIt rained all day on the 19th to Teri’s horror and your men out performed her expectations of protecting our belongings without failYour strong assurances of signing up with Call Me Van Line was comforting, but in Teri’s and my experiences approximately 98% of all people and companies we work with have one problem in common; that being that their resulting actions never match their words! The problem was bad enough in Utah and seemed to increase dramatically here in Florida our last years hereYou and your Call Me Teams’ actions matched your words perfectly, which again, was beyond our expectations since we had never experienced a perfect move, let alone with such experienced and polite and courteous gentlemen in challenging weatherWe will give you our strongest recommendation to our condo owners here and adjoining Homeowner Associations and dozens of local friends and realtorsSincerely, John & Teri… PS: We will forward by snail mail an additional tip for Andrew to distribute
Dear MrG***: Thank you for letting us know about your recent experience with your moveI apologize if our services did not meet your expectations, and appreciate you taking the time to share those concerns today with the Revdex.comIn regards to your claims about delays in delivery, this assertion is falseBe advised on your order we provided you with a delivery window of 8/to 9/that allows us to make sure we are absolutely prepared to meet your expectation with the utmost quality of serviceUnless you have purchased the entire truck for your move we have implemented a window on your order with our companyThe window will help all of the customer’s you share a truck with the same opportunities as yourselfYour window will be subject to any and all variables that can happen moving across the countryKeep in mind the window on your order with our company, but know that your driver wants to move you to your destination as quickly as possible so they can be paid for their services.I am sorry to hear you feel this way, and if you stopped agreeing with our policy that you had been contracted during your reservationI completely understand your position and I hope you can understand oursJust like we honor our word when it comes to refunds which are eligible (e.g.: invalid charges, duplicate charges, the deposit supersedes the 20% fee, the refund is within the guidelines of our terms of service ) the same way we respect our policy when it comes to ineligable refunds such as the one requested here with the Revdex.comAt the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceedThat is considered a legal contract obligation between the service provider and shipperI am very sorry if you now regret for what you have previously acceptedOur cancellation and refund policy is completely transparent I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterOnce again, I am very sorry for any inconvenience this has caused youPlease do not hesitate to call or email us with all of your moving needs THANK YOU FROM:The Customer Service Team at Call Me Van LinePhone: ###-###-####Email: [email protected]
The owner of this company is very rudeHired this company to do a simple move from LA to LancasterThe move was quoted one price but after the completion of the move I was charged $additional and my furniture was damagedTried contacting the company and nothing was resolvedI would never recommend this company to anyoneI had to go to court to get a judgment against this company and owner, David KHe moves so often that is was hard to find him and serve him but finally he showed up in court and tried to have the case dismissedI tried meditation with him that failedWon my judgment but he immediate directed his employee who showed up in court for him the last time to appeal the decisionThis move has cost more money than I imagined, the movers were polite but they damaged a medically necessary massage chair, a very exclusive poster bed and a brand new chester dand he offered me $I have never been treated so disrespectfully by anyone to this magnitudeThe owner is very unprofessional and a con
I hired Hertz vanlines to move my stuff from California to Texas (w/o realized that they were brokers only) they then hired Call me vanlines to do the moving job They picked up my stuffs on May 30, , kept them @ their warehouse in California since I didn't have a certain destination in Houston yet ! I was told that my first month storage was free then $was charged for each following monthI called David on first week of July to have him move my stuffs to my storage in Houston Texas After over weeks my stuffs finally arrived to my storage, there was only mover , he was very nice ..most of my boxes were tornI missed boxes & other stuff My dishes were broken (I didn't get a chance to open all of the boxes yet) my furniture is still covered with their old blankets (wondered why they didn't take them back ) so wouldn't know its conditionBTW David tried to cheat me $more than what I supposed to pay & Hertz vanlines had to step in to solve that issue .! David hardly returned my messages or phone callsIf we ever had conversations on the phone, he hung up on my face which were very unprofessional manner I would definitely go with a non brokerage moving company if I would move again in the future
Complaint: I am rejecting this response because: Call Me Van Line is now saying that I knew about my furniture being damaged beyond repair and stated that I said to deliver it anywayThis is totally and utterly ridiculous! I never said anything even remotely close to that! First of all, I would never put furniture or anything damaged beyond repair into a storage facility and pay on it for monthsSecondly, Call Me Van Line does not know that I left a point of contact in El Paso, Texas who was listed on my contract at the storage facility with authority to check on my furnitureMy friend in El Paso, who had his own key, had just checked on my furniture only weeks prior to Call Me Van Line picking up my furniture on Oct 4th and needless to say, there was NO new damage, just a little dustyYes, I did have minor scratches on mt dresser and bed posts but my Laura Ashley bedroom was in near new conditionNow one of the post is loose and the nightstand has a wood chunk missing at the bottom and the drawer doesn't completely closeBecause my friend forgot the gate code, the staff had to call me for authorization to give him access so they too are aware that he was there so try again because I have witnessesI also have other witnesses (hired helpers) who were present when I unwrapped the couch, loveseat and other broken itemsI am without a livingroom set and still dealing with their unprofessional services on a daily basisI would have never selected these people based on their awful reviews and wish I'd never heard of them! Ni one could have done a worse jobCall Me Van Line stated that they discounted the shuttle fee or that I didn't pay it, but they did not mention that they only delivered my furniture to a uhaul facility, not my home so why should I have paid for a shuttle when the driver unloaded my things into my uhaul and left me on the side of the roadThey knew my things were damaged which is why I was not even allowed to see anythingNo one would wrap up furniture damaged to that extent unless they did itThey apparently moved my furniture around unprotected and damaged it and then wrapped it up or some crazed person damaged it deliberately because I wouldn't adhere to all of their ridiculous feesCheck their reviews because this is far from being the only caseThey are all crooks working for a con man and it needs to stop immediately! I want a full refund AND to be compensated for my damaged goods and all of my frustration Nothing else will suffice!!!!! Regards, [redacted]
Call Me Van Line is really top notch in my book with professional, friendly, efficient staff that made the experience of moving less stressfulCareful, prompt and courteous, they were a pleasure to deal withWe would recommend the company to anyone that is looking for a reliable moving company with fair rates and fine serviceThey were on time and worked quickly and efficientlyGetting an estimate for the job was also a smooth experienceI moved from Northern California to Southern New Hampshire November of
Complaint: I am rejecting this response because:I have re-read the contract and the cancellation policy does not applyI never cancelled the moveThe movers did not show up on the day of my move and I spoke to Dana Collins, who said that the move could be rescheduled and she would call me back to do soShe never called back to reschedule and I attempted to reach the company to reschedule dozens of timesI in no way cancelled my moveThe movers did not show up and the company never rescheduledThey did not provide said services in the contract and made no arrangements with me to reschedule the move I don't want any gift cardsI want my $deposit refunded Regards, K [redacted]
Complaint: I am rejecting this response because: I spoke to the owner directly today He is now changing his story that the total amount due was 4000, and no money is owed Except I have text records that show him stating his company would credit my card Their first response to the Revdex.com even stated it! When I told him that all my records show as the agreed upon amount, he stated "Then dispute the credit card charge" followed by "I'll see you in court" I will gladly provide printouts of every email communication that was made between myself and this company, screenshots of every text, voicemail recordings and photos to back up that I did exactly as I was told, and now they are attempting to steal $from me Please help Regards, [redacted]
I was fortunate to find this company because I had a move out date of Christmas Eve, no later, so the fact that they were able to accommodate me on a holiday was the best Christmas gift I have ever received, and more than worth a five star reviewI was on the third floor and not exactly close to an elevator, but the guys took really good care of my stuff and I thankfully had zero damagesI moved miles from Cali to Tennessee, and it was really cool that all along my route I was getting text message and email updates from my moversI always knew where they were and when my furniture would arriveIt was super comfortingWhen my stuff was weighed I was texted with the weight tickets, and my balance due so I could be ready on deliveryEverything just went really smooth and stress free, and didn’t involve phone calls back and forth to coordinate everythingIt was one phone call to reserve and these guys know what they are doing so well that I needed not to say moreI got my furniture today and the movers set up my whole home for me, and put everything where I told them tooEven put up with me when I wanted to move stuff around 3, maybe times or soThey kept thanking me for my business, but really? Hello! I am the one who wants to say thanks to you! You guys are forever in my prayers, and the warmest holiday wishes to the entire Call Me Van Line Staf
!
Complaint: I am rejecting this response because: I am awaiting a resolution to the original complaint Regards, [redacted]
Thank you for letting us know about your recent experience with your moveI apologize if our services did not meet your expectations, and appreciate you taking the time to share those concerns today with the Revdex.comOur goal is to provide a consistently reliable service, with an exemplary level of customer careBased on the events you described, we did not meet this goal for youYour comments regarding the delays in your delivery and damages incurred during your move will be used for coaching and training our employees and agents.In regards to said damages incurred during your move, be advised that on your Bill of Lading we provided you with a claims filing procedureOur records, that are dated, time stamped, and unable to be altered indicate that a claim has not been filed for the damages to your moveFor your convenience I have notified our third party claims department to send you a claim form to your email addressCall Me Van Line is going to help you every step of the way in filing a claim, and getting this resolved for youWe deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your deliveryIn the meantime please do not hesitate to call or email us with all of your moving needsThe Customer Care Department is available Monday through Friday from 9AM to 5PM EST., and can be reached directly at ###-###-####
Dear Mrs [redacted] : First, I want to apologize to you that your furniture incurred damages and missing items due to your moveAs a testament to strive for your satisfaction as our client, we have taken steps to ensure that this will never happen again by addressing this issue directly with the owner and crew here immediatelyIn addition, I have attached a claim form to this emailCall Me Van Line is going to help you every step of the way in filing a claim, and getting this resolved for youWe deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your delivery.Thank you for letting us know about your recent experience with your moveI apologize if our services did not meet your expectations, and appreciate you taking the time to share those concerns with the Revdex.comOur goal is to provide a consistently reliable service, with an exemplary level of customer careBased on the events you described, we did not meet this goal for youYour comments regarding the delays in your delivery will be used for coaching and training our employees and agentsIn regards to your concerns regarding the delays in your move be advised on your order we provided you with a delivery window that allows us to make sure we are absolutely prepared to meet your expectation with the utmost quality of serviceUnless you have purchased the entire truck for your move we have implemented a window on your order with our companyThe window will help all of the customer’s you share a truck with the same opportunities as yourselfYour window will be subject to any and all variables that can happen moving across the countryKeep in mind the window on your order with our company, but know that your driver wants to move you to your destination as quickly as possible so they can be paid for their servicesIn regards to your concerns about the weight of your shipment be advised that your shipment is based on weight; however, it is also based on the items you went through in great detail with Andrew upon making the reservation for your moveIf you are moving more items than what is on your order then your price will be more, and, on the contrary; if you move less items than your order shows your price will obviously be lessBy basing the actual charges on the actual weight of your shipment we are not only protecting our consumer, but our company as wellFor this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation processI am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterOnce again, I am very sorry for any inconvenience this has caused you Lastly, I am enclosing a $gift certificate you can redeem at any Call Me Van Line location nationwideIt is good on all packing merchandise, including sale itemsWe value your patronage here at Call Me Van Line and hope you will continue to consult us for all your moving needs Very Truly Yours, The Claims Operations Team at Call Me Van Line Phone: ###-###-#### Email: [email protected] Hours: 9:AM to 5:PM EST, Mon - Fri
Dear S***: I am writing you in response to your Revdex.com Complaint filed 1/29/ First, I want to apologize to you that your furniture incurred damages due to your moveAs a testament to strive for your satisfaction as our client, we have taken steps to ensure that this will never happen again by addressing this issue directly with the owner of our company immediatelyOur goal is to provide a consistently reliable service, with an exemplary level of customer careBased on the events you described, we did not meet this goal for youYour comments regarding the damages to your furniture will be used for coaching and training our employees and agentsTo encourage you to continue to use our services in the future, and as a tangible means of acknowledging your disappointment with your mover we are providing you with the attached Claim Filing FormCall Me Van Line is going to help you every step of the way in filing a claim, and getting this resolved for youWe deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your deliverySee attached for some additional claim filing information, and instructionsPlease note claims are handled in writing only, and are never handled over the phone; however, due to the validity of your particular situation I welcome you to call our office at ###-###-#### with all of your moving needs Sincerely, S [redacted] Customer Relocation Supervisor ###-###-#### [email protected]
Dear MrsB***: I am writing you in response to you rejecting our Revdex.com response, and in accordance with the Revdex.coms guidelines to respond In your letter you stated: “They [Call Me Van Line] have made no attempt for a resolution According to our records that are dated, time stamped, and unable to be altered; a total of telephone calls, emails, and text messages were corresponded with you throughout your relocation and claims process In regards to your claimHere are the Terms and Conditions from your contract with our company regarding claims: In the last paragraph on your Order for Service: I understand that unless I have purchased third party Full Value Protection Insurance, the Carrier is only responsible for $per pound per article up to the maximum valuation option selected In Section of the Terms and Conditions: Carrier Liability: The carrier is not responsible for any damages to any article or fragile article unless packed and unpacked by the carrierThe carrier is not responsible for any furniture made from press wood and will not assemble or de-assemble press wood furniture In Section of the Terms and Conditions: Option 2: FREE of Charge No Deductible - Agree to Waive FVP, and agree to Release FVPSelect cents per pound per article you must write, on the line when the shipment has been released to the carrier at the value not exceeding $per pound per article as per declaration of the value Customer agreed that said property be moved packed, shipped, forwarded, or otherwise, handled with the carrier’s liability specifically limited to $per pound per article In Section of the Terms and Conditions: Whether or not the Shipper was aware of the nature of the goods, the Shipper shall indemnify the Carrier against all claims, losses, damages, liabilities or expenses arising in consequences of the Carriage of such goods without the carrier knowledge, no responsibility for a safe delivery In Section of the Terms and Conditions: Filing of Claims/Complaints Procedures: Carrier shall not be liable for the loss or destruction of, or missing goods, or damage of goods tendered hereunder or any part thereof unless claim is made in writing supported by proof of ownership, together with substation of value, and weight In the Valuation Options Page, First Paragraph: WAIVER of Full (Replacement) Value ProtectionThis lower level of protection is provided at no additional cost beyond the base rate; however, it provides only minimal protection that is considerably less than the average value of household goodsUnder this option, a claim for any article that may be lost, destroyed, or damaged while in your mover’s custody will be settled based on the weight of the individual article multiplied by centsFor COMPLETE THIS PART ONLY if you wish to WAIVE The Full (Replacement) Level of Protection included in the higher cost estimate provided [above] [on the prior page] for your shipment and instead select the LOWER Released Value of 60-cents-per-pound Per Article; to do so you must initial and sign on the lines below- I wish to Release My Shipment to a Maximum Value of 60-cents-per-pound per Article On the Interstate Household Goods Bill of Lading directly above your signature: DELIVERY ACKNOWLEDGMENT: The shipper hereby acknowledges that the shipment was received in apparently good condition except as noted on the inventory listFurthermore the shipper acknowledges that all the services that were ordered have been performed, have been fully satisfied, and the truck was inspected and nothing has been left behindShipper and/or agent has full authority to accept the shipment and enter into this agreement With that said; I completely understand your position and, as a business owner yourself MrsBetz, I hope you can understand oursJust like we honor our word when it comes to claims which are eligible (as I illustrated above with our contracted agreement terms) the same way we respect our policy when it comes to ineligable claims At the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceedThat is considered a legal contract obligation between the service provider and shipperI am very sorry if you now regret for what you have previously acceptedOur policies is completely transparent I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterOnce again, I am very sorry for any inconvenience this has caused youAgain, I welcome you to call, email, or bring in person all of your future requests directly to the owner of Call Me Van Line Sincerely, D [redacted] Owner of Call Me Van Line
Customer has previously submitted a complaint against our company that was closed due to no response from the submitterThis is a duplicatePlease rectify Thank you, Call Me Van Line
Dear 255);">Z*** [redacted] : Please accept my sincere apology on behalf of our companyI am very sorry to learn that your experience with D***, our Customer Service Representative, was less than adequateShe should have handled the situation differently and transferred your call to someone with more authorityWe understand why D***'s offer to remedy the situation did not meet your expectationsOur Customer Service Representatives are given a set of guidelines for compensation that they are supposed to adhere to, however in this case, clearly those standards were insufficient per your specific needs In regards to your resolution to process your claim, be advised that our company contacted you on several occasions to advise we are still missing sufficient documentation to compensate you for your claimOur claim forms are lucid in nature and clearly indicate the documents required to properly submit to insuranceOur insurance company requires this information from us, and since you kept the original documents, as well as the drivers documents, and refused to return them; regardless our many attempts to retrieve them, we will require them to file the claim properly If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone at ###-###-#### or email at [email protected] Sincerely, Call Me Van Line
Dear R [redacted] :Thank you for your letter alerting us to the problem you have been having with your move with our companyI am sorry you have been subjected to such a frustrating series of eventsWe pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusableWe will make every effort to see that this never happens againWe appreciate your business and will do everything we can to serve your needs.Since Call Me Van Lines has been servicing moves nationwide, and we do appreciate the open forum The Revdex.com has provided for us to communicate with youIn an effort to satisfy such an important client like yourself, and as tangible means of acknowledging your disappointment I would like to offer you my personal guarantee that we will address, and resolve all of your concerns with our company, in addition to processing your refund as stated in your desired resolution with our companyPlease contact me personally to discuss this matter at ###-###-#### Extension I ask that you allow us another opportunity to serve you, as we consider it our privilege to have you as a client.Very Truly Yours,The Claims Operations Team at Call Me Van LinePhone: ###-###-####Email: [email protected]: 9:AM to 5:PM EST, Mon - Fri