Calsur Management & Realty

Complaint: [redacted] I am rejecting this response because: just like any other business that I've ever had to write a letter for an order to cancel they try to say they never received the letter and I'm just wondering if I put a letter in the mail what kind of prove what I have for that a picture of me putting it in the mailbox I'm not too sure what I'm supposed to do to get this done but I know that I responded on time and as far as you guys being upset because of what I said about the trainer it is true they never contacted me I could get phone records from my phone company showing when I try to contact you guys in regards to them not calling me back and that I have Sincerely, [redacted]

We have contacted our billing company [redacted] and asked them to provide us with all records with regards to [redacted] membership As noted on the reverse side of his membership agreement that we’ve attached, all membership changes go directly thru [redacted] [redacted] notes showed that [redacted] did contact [redacted] on April 30, to find out what the cancellation procedures were At that time however no action was taken by *** The next time [redacted] contacted [redacted] was on June 8, (We’ve attached these records.) There were no other records of [redacted] contacting [redacted] late in or in April [redacted] has confirmed that [redacted] membership has been cancelled They also confirmed that the charges from April and May were charged back by [redacted] credit card and he now will be receiving a credit directly from them We have committed no errors or misrepresentations with [redacted] membership, and we expect that he live up to his signresponsibility as we always live up to ours

We have researched [redacted] membership and have attached a copy of it for your review We’re not really sure what [redacted] would like us to do at this moment She claims she mailed us a letter canceling her membership day after she joined We never received such letter Then she goes on to complain that her trainer never returned her call to work out with her If she had canceled her membership one day after joining, why then would she expect to receive a complementary service that is available to only members ? Please let [redacted] know that if she can provide you with proof that she mailed or emailed us a cancelation request on June 10th, we would be more than happy to cancel her membership.Thank you

We're sorry for any inconvenience that we've caused [redacted] She did put a cancelation request into our office and at some point while trying to convey this information to her trainer we dropped the ball Once we were notified of our error, we immediately credited her account on 9/and let her know that it does take a few days for the bank to finalize the credit to her account At this time all monies should have been credited by now If she has any overdraft fees, we would be more than willing to reimburse [redacted] Please let us know.Thank you

We are sorry for the confusion regarding *** *** membership. All members have the ability to freeze their memberships when it comes to injuries. If you would please ask *** *** to forward a doctors note to the Revdex.com, we'll then freeze her membership and billing going
forward. She can then just let us know when she is recovered and we'll reinstate her membership at no further cost to her for the months that she missed. Thank you

We are very sorry that MsJackson did not have a satisfactory experience working with our training staff. Please let her know that we are refunding the two unused payments for a total of $339. The process usually takes 3-business days for the monies to show up on her
account

We
researched *** ***'s request and found that ***
signed up for a two year membership on May 24, 2014. We've attached a
copy of his membership. He clearly
initialed off on the term of the membership along with the annual enhancement
fee. If *** became
disabled since signing up for his membership, he
would have been able to cancel it with a doctor’s note. We checked our system and all charges made to
***’s credit card were exactly what were listed on the agreement. For
these reasons, we cannot refund any monies because no
errors or misrepresentations were made in regards to ***’s membership. However, Big Sky is willing to cancel **
***’s membership going forward out of respect for his service to our country

*** *** should be all set with his account. The monies were refunded on 4/29/16. It does however take 3-business days for the refund to show up on his account. If he has any questions, he can contact our club manager in Newington at ###-###-####.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have researched Mr*** membership and found that because his address in our system was his home address and not his school address the billing company did not have a change of address to act upon. Students usually use their school address then provide proof of moving back home
after school ends to cancel their membership. In this case, since *** address was his home address the billing company could not cancel per move. *** first contacted our billing company on May 1, 2015, so we've canceled his membership and refunded the dues for both May and June. We apologize for the inconvenience

We are sorry for Ms***'s inability to utilize our club. Her membership has been canceled with no further monies owed. We hope that she get's well soon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We're sorry for the error caused by our billing company.  We have instructed [redacted] to refund March and April and your account has been canceled.  Thank you for your patronage and we hope to see you in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: just like any other business that I've ever had to write a letter for an order to cancel they try to say they never received the letter and I'm just wondering if I put a letter in the mail what kind of prove what I have for that a picture of me putting it in the mailbox I'm not too sure what I'm supposed to do to get this done but I know that I responded on time and as far as you guys being upset because of what I said about the trainer it is true they never contacted me I could get phone records from my phone company showing when I try to contact you guys in regards to them not calling me back and that I have
Sincerely,
[redacted]

We're sorry that [redacted] does not understand why it's necessary to provide written documentation when canceling her membership.  The state of CT requires that if you cancel any agreement within the 3 day period you need to send the letter via certified mail.  That is clearly written on the agreement that she initialed and signed.  In today's day and age, a saved email would provide the same proof.  Once a letter or email is sent, a follow up call could have been made a week later to make sure the notice was received.  We really don't know what [redacted] did or didn't do because she would like to just lay blame of the situation with us and not take responsibility for the fact that she did not cancel the agreement properly.  We would like to resolve this and have canceled her agreement.  We hope that a lesson was learned.

We're
sorry for any inconvenience that we've caused [redacted] and his wife. They both
have been excellent members and it’s completely our fault for not correcting this
billing error.  We have credited [redacted] and his wife's credit card for
$317.99 each.  It does take a few...

days to post, but should be
reflected within the next 5-7 days.

We're sorry for any inconvenience that we've caused [redacted].  She did put a cancelation request into our office and at some point while trying to convey this information to her trainer we dropped the ball.   Once we were notified of our error, we immediately...

credited her account on 9/13 and let her know that it does take a few days for the bank to finalize the credit to her account.  At this time all monies should have been credited by now.  If she has any overdraft fees, we would be more than willing to reimburse [redacted].  Please let us know.Thank you.

We have researched [redacted] complaint and have resolved her issue by cancelling her membership and we assure her that no further amounts are due and her credit will not be affected in any way.  Thank you.

We have researched [redacted] membership and have attached a copy of it for your review.  We’re not really sure what [redacted] would like us to do at this moment.  She claims she mailed us a letter canceling her membership 1 day after she joined.  We never received such...

letter.  Then she goes on to complain that her trainer never returned her call to work out with her.  If she had canceled her membership one day after joining, why then would she expect to receive a complementary service that is available to only members ?  Please let [redacted] know that if she can provide you with proof that she mailed or emailed us a cancelation request on June 10th, we would be more than happy to cancel her membership.Thank you.