Calsur Management & Realty

As long as I have been credited for April and May as well as the late fees, and as long as my account has been canceled, this is satisfactory.As for whether there are problems with Big Sky's billing policies, look at the number of complaints made about them. [redacted]. A recurring charge made through a third-party company that continues to charge for a month after the date of cancellation and which can only be canceled by calling the third-party company, requesting an obscure written form, and then mailing a copy back is an obvious attempt to make cancellation difficult and should be illegal. This is 2015. An account should be able to be canceled instantly with the click of a button on a website. Spare your customers the moralism lecture and have some common decency.Most Sincerely,
[redacted]

We have contacted our billing company [redacted] and
asked them to provide us with all records with regards to [redacted] membership.   As
noted on the reverse side of his membership agreement that we’ve attached, all
membership changes go directly thru [redacted]. ...


[redacted] notes showed that [redacted] did contact [redacted] on April 30, 2014
to find out what the cancellation procedures were.  At that time however no action was taken by
[redacted].  The next time [redacted] contacted [redacted] was on June 8, 2015.  (We’ve attached
these records.)  There were no other
records of [redacted] contacting [redacted] late in 2014 or in April 2015. 
[redacted] has confirmed that [redacted] membership has been
cancelled.  They also confirmed that the
charges from April and May were charged back by [redacted] credit card and he now will
be receiving a credit directly from them.   We have committed
no errors or misrepresentations with [redacted] membership, and we expect that he live
up to his signed-on responsibility as we always live up to ours.