Calvert's Express Auto Service & Tire

As has been explained to Mr*** multiple time, the website that sends our Birthday Club e-mails shows his voucher was send on his birthday in both and on 10/27.We did resent it to him on 10/27/at his request. Unfortunately he did not find it in his inbox. Often,
because the Birthday Club is automated and the messages are send via a website, the recipient's e-mail provider's security settings are such that the message is flagged and SPAM or JUNK e-mail. When that happens the message either goes directly into the SPAM/JUNK folder or the user does not receive it at all. Settings typically can be adjusted on the recipient's end to un-flag messages from specific senders but that is out of our control. The office manager at our location on Hampton Avenue in St Louis did offer to assist him with the settings in his e-mail program on his cellular telephone but, to my knowledge, he did not returned to the shop. The e-mail sent to birthday club members expires at days. When Mr*** contact our corporate headquarters again on 12/07/18, the expiration period had already passed and the site does not allow us to resend after the expiration date.Although we sympathize with his frustration, until the e-mail issue is resolved, the Birthday Club e-mails won't come through.Respectfully,Tina ***

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Complaint: ***
I am rejecting this response because:That is not trueWhen they quoted me the price I had told them quick struts is what I neededthat includes the spring cause I knew it was broken from a recent inspection so that not trueThe price quoted was cheaper than once I got thereThen all sudden my sway bar links brokeno I feel they took total advantage of me and should refund some my money
Regards,
*** ***

Mr*** previously spoke with the District Manager, *** *** and Mr*** believed this issue was resolved Mr*** had explained to Mr*** that we did not write an
estimate nor did we ever inform him that his struts were bad. The technician indicated on our courtesy check
form
that two struts appeared to be leaking and would eventually
need attentionAfter looking at the vehicle, the Shop Manager determined the struts did not need to be replaced and decided not to even
bring them up to the customer Mr*** declined having any of the recommended repairs completed and chose to get a second opinion The second company he went to concurred that he did need tires and the struts were fine Our shop performed the Alignment/Front End Check Mr*** requested and authorized After discussing Mr*** dissatisfaction with him, Mr*** agreed to refund the $he paid for an Alignment/Front End Check, but not
what he spent at the other shop Mr*** received that refund at our *** location on 05/24/16.A customer always has to option to obtain a second opinion We believe we have been more than fair with Mr*** in that we refunded, in full, for the services we rendered especially in light of the fact that the second company recommended the same repairs Respectfully,Calvert's Express Auto Service & Tire

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Complaint: ***
I am rejecting this response because:Some time ago I filed complaint #*** and was assured that there would be a refundAs to date, there has not been a refund from this company. I would like to see a refund
Regards,
*** ***

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sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com:
*** ***
had her Chevrolet Lumina with 155,miles towed to our Calverts Express
Auto Service location on *** *** on February 25, The right front ball
joint had came apart, causing the right side drive axle to separate as well,
making the
vehicle undriveableWe put a floor jack under the right side and
pushed it into our shopWe informed Ms*** about the two parts that needed
replaced and gave her a price of $Ms*** indicated that she only had
$so the manager agreed to complete the repair for $
The technician installed the two broken parts, then
lifted the car on our rack since it was now possible, to check over the rest of
the vehicleThe technician also found that the left front wheel bearing was
loose, and that the steering rack was loose as wellWe told Ms*** about our
findings and she became upset that we couldn't diagnose these other issues
prior to our repairWe explained to her that we couldn't lift or drive the
vehicle prior to replacing the two broken parts so there was no way of knowing
the condition of the rest of her carThe manager gave her a reduced price on
the second repair in an effort to appease her but she still was still upset
This lowered the cost of this repair from $to $The manager then
called me and asked me what we could do for herI talked to Ms*** and finally
agreed to do the second repair for our cost ($184.00)Ms*** agreed to this,
we completed these repairs and she paid and leftWe have not heard from her
again prior to this complaintI reached out to Ms*** to see if she would
return to our shop so that we could diagnose her new issue but she declinedI
honestly don t know what else we could have done for this customer to resolve
thisOur offer still stands if Ms*** has a change of heart
Sincerely, *** ***, General Manager, Calverts Express
Auto Service and Tire

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Complaint:
I am rejecting this response because: *** *** said that the rear drums are fine they DID not replace them all they did was replace the rear axle and the van runs perfect also they charged me for front rotos that could have been turned according to *** *** *** as a matter fact they turned the front rotos *** said Calvert's don't know what they are doing also I spoke to other part stores and they said stay away from Calvert's Regards,
*** ***

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Complaint: ***
I am rejecting this response because:
Regards,
*** ***

I spoke to Ms*** on the phone and after speaking to her, she agreed that she would bring the vehicle back to the shop and respond to the Revdex.com that that she would do so. We still have not seen the vehicleWe would be more than happy check over the work, Ms*** just needs to bring it
back at her convenience. Please have Ms*** to call me to discuss ***. We have a one year or 12,mile warranty (whichever comes first) on all parts and labor. We do not want Ms*** to be dissatisfied.
Sincerely
*** ***

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Complaint: ***
I am rejecting this response because:Calvert’s response to my complaint is 100% incomplete and inaccurateIt is unclear to me how Calvert’s and its representatives can continue to allege that the “services” were provided to me free of charge when there is still a charge for those services on my credit cardIf someone from Calvert’s is willing to explain this to me I would be very interested to hear, although it should be noted that Calvert’s has refused to speak with me ever since my filing of the Revdex.com complaintPer my understanding of the Revdex.com’s methods and practices, businesses are encouraged to work directly with the consumer so that the two parties may communicate positively with one another to determine an amicable resolutionIt upsets me that a business who claims to put customers first flat out refuses to communicate with someone once they begin to use their resourcesCalvert’s was trying to strong arm me and I think they hoped that after so long of not responding to my request for a refund I would just go away; I chose to pursue my claim via the Revdex.com and they immediately refused to speak to meThat is not the kind of behavior the Revdex.com encourages or condones, and I am disappointed in the ignorance with which I have been treated. I do NOT accept Calvert’s response to my complaintMy issue has not been resolved in the least, and their “offer” of a $store credit is a joke and is honestly insultingNot only will I never step foot into a Calvert’s store again, $does not even begin to cover the costs we have incurred as a result of this ordeal (my husband’s *** ride to work, lost wages due to being late, all because Calvert’s cannot manage their time or even be bothered to provide affable service). As far as Calvert’s claim that they spent “an afternoon” trying to get ahold of me: there was a single phone call letting me know the truck was ready for pick up, which I was unable to answer as I was in a work meetingWhen I checked the voicemail and learned that the truck was ready for pickup, it did not seem that further action was required of me at that moment (other than to, of course, pick up the truck which I did later that afternoon)If the person who left the message expected a call back from me, that expectation should have been communicatedI will happily produce the phone records showing that only one phone call was made, and one voicemail advising that the truck was ready (and that no further action was being requested of me at that time)Before the voicemail, my last communication was with Bob who indicated that he would “see what he could do” as far as a refund and promised to get back to me the next dayWhen I had not heard from him four days later I decided to pursue my complaint with the Revdex.com, and therein began the business’ refusal to speak with me at allFurthermore, if Bob was truly concerned with whether or not I was aware my truck was ready (and whatever else he needed to talk to me about, apparently), he could’ve called me a second time when I did not return his messageIF he was truly that concerned. I am left extremely disappointedMy husband and I, like so many others, work extremely hard for our money and make a conscious effort to choose carefully where that money goesWe decided to start using Calvert’s when we moved to a new city because, after doing some research online, we saw that while it was a corporate organization it was presented to be a “hometown” style shop with important values and a commitment to customer serviceWe enjoy supporting businesses such as this and I am very upset to learn how wrong I was about Calvert’sCalvert’s behavior and conduct throughout the entirety of this situation is not only insulting to me as a consumer, but to the Revdex.com itself and every mechanical shop who has a positive accreditation with the Revdex.com. Calvert’s has no business being regarded among other establishments who truly DO go the extra mile for their customers rather than simply claiming to do so but miserably failing to deliver. At this time, I would like to request a mediation between myself, Calvert's, and an appointed mediator from the Revdex.comI look forward to continuing to pursue resolution in the next phase of the Revdex.com’s process
Regards,
*** ***

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Complaint: ***
I am rejecting this response because:Hi my name is *** *** emailing in regards to my complaintSince then I received a $coupon from Calverts auto express which I refuse to accept because I don't ever want to do business with them againAlso since then I have had my vehicle serviced and checked for leaks & none were present.
Regards,
*** ***

Calvert's Express performed work on my Dodge Journey and neglected to tighten bolts on my calipers resulting in a bolt flying off while traveling 2hrsfrom home! I have asked for labor cost back in the amount of 307.00! they have offered a in store credit in the amount of However I will
not be taking my vehicle back to them! Sincerely *** ***/ *** ***

I have tried to contact Ms*** are couple of occasions,
to no avail My intent has been to offer her a refund of what she spent at Calvert's Express Auto Service & Tire I am not willing to refund what she spent at *** Worm. I am also prepared to offer Ms*** a free oil
change in lieu of the refund Ms*** may select either the refund (must be processed via the same payment type as the original transaction) or the free oil change (a voucher will be e-mailed to her that is valid for days) as they are very close in value.Respectfully,*** ***District ManagerCalvert's Express Auto Service & Tire

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Complaint: ***
I am rejecting this response because: My car was disabled at the repair shop after they completed the inspection of my car the cost to fix my brakes would be dollars,after they broke the volt the cost went up to dollars then the cost was give me what you got which was the my car was not fixed the exact condition of my brake still existI was baited in witha dollars to fix my brakes with the price increasinglyI was scam out of my money my brakes was not repaired .I declined to go to any of the other repair shop's for more of the sameI paid for my brakes to be repaired and they were not this offer is not a resolution monies was paid and brakes was not repaired as stated they was repaired
Regards,
*** ***

I spoke with Ms*** about the difficulties she had at one of our shops. I scheduled her for service at another Calvert's Express location.Her brakes were replace under warranty and her wheel lock key was replaced at no charge.She was satisfied with the work we completed.Gary C***
**District ManagerCalvert's Express Auto Service & Tire

Calvert's Express has not performed any service for the person listed in this complaint Calvert's Express is requesting a copy of the invoice provided at the time of service so we can appropriately respond.Thank you in advance for taking care of this matter.Sincerely,*** ***District
Manager, Calvert's Express Auto Service & Tire

Dear Revdex.com, I am sorry
this customer still feels she is entitled to a refund, but that is just not the
caseAgain, we let her supply the struts to save her money, and the sway bar
issue is nothing that we could have foreseenThese sway bar links need to be
removed in order to replace the strutsThe sway bar links on her vehicle were
seized and could not be savedWe had to cut them off with a torchOur Manager
called Ms*** prior to cutting them off and explained the situationMs
*** authorized the sway bar links and we proceeded with the repairMs
*** received a very competitive price for this repair from us and we look
forward to continuing to give our customers such as Ms*** the very best
in price and service at this location
Sincerely,
*** ***, General Manager

Dear Revdex.com,
Ms ***
brought her vehicle in complaining of a running issue. The diagnostic determined that the vehicle
needed a tune up. Nothing was ever said
about it running hot or a problem with the wipersIt wasn't until she
authorized the tune up that she asked about us installing the wiper motor. At no time did she tell us who diagnosed the
bad wiper motor and when we pulled it apart it appeared that someone had
started to replace it but stopped. As
far as the vehicle running hot, if she would like to drop the vehicle off I
would be more than happy to try and determine what the problem is and give her
price on repairing it
We diagnosed
what she requested, a problem with the running of the vehicle. At no time did we see an antifreeze
leak. We also had the vehicle running
before and after the tune up and test drove the vehicle before and after the
repairs without any overheating problem
Once again
if she will drop the vehicle off, we will try and diagnose the overheating
problem for her
Thanks
Robert R**

I have tried on numerous occasions to resolve this
complaint with Mr***. First and
foremost, the work was authorized by his wife.
Second, it is not our job to determine what the customer wants based upon
the age of the car but to determine what they need to make their vehicle safe. We make our recommendations and then the
customer decides what they want and gives us the go ahead. Let me remind you, Mrs*** gave that
go ahead. Mr*** paid the bill
and there was never a complaint until he came back for the replacement of the
defective strut. We offer the bill to
review prior to payment, the estimate and receipt clearly state that we
installed SensaTrac premium struts. We
have offered Mr*** a number of additional options to try and satisfy
him, including refunding the difference between Sensatracs and the MonroeMatics. We have offered to put MonroeMatics on his
car which is what he requested, now he no longer seems to want that. If the store that did the repairs is a
problem, we have stores in the StLouis market and any one of them can do
the work
Presently, all of our offers are still available. Mr*** just needs to make a decision
Thank You
*** ** ***
District Manager

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Complaint: ***
I am rejecting this response because: I have the oil plug that was overtightended and it has the aluminum treads that they stripped still on it The 20% discount is not satisfactory They messed my car up once, therefore they will not work on it again
Regards,
*** ***