Calypso Roofing

Do not build with schmacher homesThey will be perfectly accommodating and customer service oriented right up until you sign the contract1st of all, we were scared into signing the contract before we were ready due to promises of a large price increase and decreased promotion value happening the next day (this was at the end of the month)Once we signed, we couldn't get schumacher to email us back on any issues, and all of a sudden the pricing started to changeEverything is an upgrade, even after you signFor one small example, at the pre construction meeting we were told the garage door is standard, but if you want an opener for the garage door that is an upgradeWant a remote to use that garage opener?....another upgrade and more moneyOh, then they never mentioned we would have to put in a costly storm water management system due to local codes, never came up until pre construction when they know you are too far along to turn backAnother example was schumacher quoting us 17'to do a drivewayi had to get local bids and am getting it done for around The latest kicker is they put an allowance of for a septic system in our quote, telling us this was more or less accurateAfter almost a month of the septic quote being " out for bid" they come back and tell us it is now just to install and more to plan and pull permitsWhen I complained, she said you can add to your allowance or get your own quoteGreat customer service and accountability there right? Typical bait and switch sales technique as we are too far along to turn back and use a reputable builder with some integrityMy adviceSteer clear of schumacher unless you want to be gouged and poorly treated every step of the way...after they have your money that isI could say more, but no time as now I apparently have to get quotes myself to make up for their " underestimate" (or sales tactic if you ask me) on the septci systemThe office I worked with was in Ravenna, Ohio for a build in erie, pa

I have sent this request to our accounting departmentA check will be issued and mailed in the amount of [redacted] by close of business tomorrow I am sorry that this transaction was less than positive

[redacted] I would like to update you on the progress of the [redacted] complaint: The shower door was ordered for the third timeUnfortunately the vendor did not order the correct sizeIt was not until the door arrived that this problem was determinedIn an effort to resolve this issue with the homeowner, our General Manager and Mr [redacted] have agreed to a credit in the amount of $1,Mr [redacted] will now order his own shower door There was a miscommunication regarding the back splashed in the master bathroomOur paperwork showed the backsplashes “deleted: in the master bathroomAll other backsplashes throughout the home were installed except theseWe have contacted our countertop vendor and issued a purchase order for them to install in the master bathroom as soon as possible The temporary steps cannot be installed until the final grading is completedThis work has been scheduled—weather permittingUpon completion, the steps will be installedThe steps are already constructed and stored in the garage The fireplace vendor has been contacted to complete the set up The incorrect light was installedOur General Manager and Mr [redacted] have agreed to a credit of $ Paint touch up and mirror installation will be scheduled upon installation of Mr [redacted] ’s shower doorThis has been communicated to Mr [redacted] Interior doors have been adjusted Garage doors have been adjusted Attic stairs still need to be installed Replacement window parts have been ordered Please review this information and let me know if you have any further questionsWe will stay on this until every item is complete Bill Schumacher | COO [redacted]

I met with the homeowner last week at his homeWe measured everything outWe are short on square footage of the concreteI told him we would make the correctionHe was appreciative of thatWhile I was there I also took care of a couple of other minor issues he was having Please let me know if you have any other questions Thanks [redacted]

I Totally agree regarding Schumacher HomesWe had to deal with an Ohio officeNOT a Company that anyone would want to build their home, esp after seeing the same complaints from even other states that this company is located in Their work is HORRIBLE, to say the least! As the last complaint that I just read said, I agree, Monkeys would have done a MUCH MUCH better job building a homeThe pre-construction meeting means nothingThe person that types up the contract makes changes to what the consumer was told they would have with their new homeSo the papers that you sign are uselessBecause they won’t say what was there, after they are retypedThe office that we had to deal with in Ohio For instance, I told them that the fireplace is to be a Propane FireplaceExpressed that concern several times during the meetingBut, they put a WOOD BURNING FIREPLACE in our brand New Home!! When I called and told the manager and builder about it, I got no where.They completely REFUSED to change itThe home is suppose to have basement windowsI got oneThe manager said “It must of got overlookedYa think? The heat pump didn’t work for year because they didn’t connect it(overlooked?) The wires in the garage for the garage door opener were dummy wiresNot connected to anythingsame with the phone jacksHooked to no whereCracks in cement EVERYWHEREThe floors, wallsThe first rain, we had not just water in the basement, but MUD running down the cracks across the floorWe paid WAY too much for the house that’s falling apartWe had to crawl into the house because they don’t put steps to the porch, nor ask if you want steps! Really!! We hired a Concrete Company to put steps in, so we could get into the house! After the fact, we had so many people ask us , Why in the world did you have Schumachers, of all builders, build your home? When we had companies come to the house to hook up communication devices example (internet,phone,cable,etc) they expressed what they already knew about being in other Schumacher HomesThey all said it was all common issues in all Schumacher Homes I wish we had researched this company moreOvercharged for cheap products and cheap laborThe sub contractors couldn’t communicate with us because they didn’t speak EnglishI hope that this helps others that are considering building a home

I am a potential customer, not a customer because the Sales Deptdoes not follow up on emails, drawings, etc As a potential customer with great credit, paid for land, and I can't get squat from them They are in day long sales meetings and will call when they get off the phone It's been days, I hope they have eaten by now Really, I have been looking at their homes for months Been to Charlotte, NC twice, and I might add their Customer Service is great based on my experience with Bob MacCormick and Columbia, SC If MrMacCormick was in the Sptbg/Greenville area, I would probably build with Schumacher But with the current staff I just think it will be one headache after another, so I'm getting my house drawn up by an architect and going to custom build To say I am put out with them is an understatement

We are anticipating an August completion dateOur general manger has provided the homeowner several concessions based on the delays of completion, including tile installation changes, iron stair parts and septic design changes

Home Building with Schumacher – A Comprehensive Review – NOTE: Not being web-savvy, I have posted this to several sites since I do not know which is the one that will be used by othersFirst, the caveats: We worked with the Columbus OH office Any other office may be better/worse but my wife and I cannot personally attest to their abilitiesOur salesman was [redacted] *** Any reference to how Schumacher sales agents operate is definitely true for him, very likely true for all agents at the office but we can’t say with any sense of certainty beyond that Related, our builder was [redacted] and although other builders with Schumacher may be similar, we can’t say with certaintyOur budget was between 190,– 230,(total including land) when we began the process To this end, our satisfaction (or lack thereof) is based on a house at this price-point While I do think there are similarities with houses at all price-points, I fully recognize that there are differences as well We were not (by far) the most profitable sale Schumacher made that month (or likely that week or day)Overall, my wife and I were VERY satisfied with the house, the process, and the price This does not mean there were no problems from our perspective or that everything went perfectly Some of the things that annoyed us would likely not bother others and some things we noticed but were not bothered by might be a big deal to someone else We decided to keep an ongoing log/diary of our experience and post it online when the house was finished primarily because the posts we found online were less than helpful This does not mean that other reviews of Schumacher are “wrong” in some fashion Rather, for us, the reviews we were able to find were lacking in detail and in some cases nuance For something as complex as a house, it is (to us) fully understandable that some things will go less than perfectlyRelatedly, problems rarely mean that there was NO merit to the company By giving more detail, we hope to provide a more nuanced review that others may find helpful to supplement other sources of information To that end, we have tried to put together a posting that captures all aspects of our experience (We ended up taking possession of our house in late October This log has been largely done since that time but we waited to post it so we could make edits as needed.) As a rule, my wife and I do not post reviews of things we buy We are grateful that others do so we can make wiser consumer choices than we could without the information We don’t usually post reviews since it they are time-consuming to create and it often seems that many purchases that we personally make have lots of information available on the product and yet another review seems to be of a limited added valueIn this case, our frustration with the lack of the type of information that would have reduced stress when we bought has caused us to take the time to write this and post it Relatedly, it is a good way for us to work through our thinking on what led to our decision to build, to choose Schumacher, to choose the model we did, to choose the features we did, to be happy (or at times not) with the process, etcWHY WE BUILT INSTEAD OF BOUGHT SOMETHING CONSTRUCTED This is the first house my wife and I had built Honestly, we were/are reluctant builders We wanted to live in a specific small town within walking distance of a university where I teach and our daughter attends school Our desire to be within one square mile of the university overrode all other considerations and we looked at homes big and small, old and new The schools are great and the Village is charming Everyone seems to know this though and it is nearly impossible (or at least it was for us) to find anything for sale within our desired radius at a reasonable priceWe did finally locate a lot that had never had a house put on it Turns out, the owner put a Victory Garden on it during WWII and planned to build on it later but never did His son (now 84) agreed to sell it to us and we reluctantly embarked on building (or at least the prospect of it) Even after we bought the lot, we were still looking for existing homes to buy but we could find nothing that met our needs We eventually determined that we were unlikely to find anything already built within the radius we wanted to live in so we decided to figure out how to build a houseAs you might imagine, building for us was something we approached with wariness and a sense of foreboding We had read about cost overruns, delays, unscrupulous builders, buyer’s remorse when people saw what it actually looked like, and all the other horror stories The idea of building was NOT something we looked forward to and was NOT something we originally would have imagined us doing We point all this out so you might be able to understand that our approach to building was a bit different than some other people might be We were worried about problems with building and as such we entered the process with caution and trepidationNot knowing how to build or whom to build with, we started an Internet search We researched the sites of multiple companies and looked at smaller contractors We decided to go with Schumacher (or at least look at their design center) after extensive searching We were impressed with a number of things about them but at first were a bit scared of building with Schumacher Homes after reading a lot of negative reviews If you search for Schumacher reviews online (likely if you are reading this), you have likely noticed a plethora of reviews Many of the reviews are (at least at the time we built) quite negative and this did give us pause However, being academics, we did a fairly extensive search of the reviews, both for Schumacher Homes and for another prominent builder who is popular in this area and found that for our money, the reviews of Schumacher Homes (with a FEW notable exceptions) could be largely discounted for a number of reasons (at least in our opinion)OUR EXPERIENCE WITH OTHER REVIEWS FOR HOME-BUILDERS NOTE: The following analysis is purely the opinion of my wife and I and does not represent anything beyond that It is entirely possible we have misread or misinterpreted the reviews of others and would strongly urge each person to conduct their own investigation of the reviews of Schumacher or any other builder being considered The following is offered for the sole purpose of explaining how my wife and I ultimately decided to evaluate the reviews we were able to find onlineOUR ANALYSIS OF THE REVIEWS When we began looking at reviews for Schumacher Homes (and for other builders), it seemed that virtually no one was happy Reviews tended to be horror stories that made us want to run away However, it was hard to square this with the fact these companies (Schumacher and the other one we looked at) had been in business for years and had experienced a lot of growth Clearly someone had to be happy Not wanting to just discount the negative reviews, we looked at them and discovered that they tended to fall into one of four types The first three were not a problem as far as my wife and I were concerned It was the fourth type we paid the most attention to Regarding reviews, we also tended to discount those that were older and from design centers further away from Columbus Ohio (the Design Center assigned to us) If there was a review from in another state, it tended to get less attention from us than a review from in Ohio However, regardless of age of the post or location, we tended to find reviews falling generally into one of four basic types: Quite a few of the negative reviews were from people who were angry but had no basis for their opinion With Schumacher, these tended to be the “bait and switch” reviews Typically, the reviewer saw an advertisement that said Schumacher Homes would/could build a home of some square footage for a price that seemed great When the reviewer went to Schumacher, they were shocked and angered that the granite countertops, hardwood floors, brick exteriors and the like brought the cost up by a huge amount They left the design center feeling angry and cheated and posted a negative reviewThe reason we choose to ignore these reviews is twofold First, since they never actually bought a house, we can’t rely on them to offer opinion on anything meaningful (such as construction quality, time to completion, sales promises and whether they were honored, etc.) Second, we don’t see this as a bait and switch Now, if they promised to build a house and counted electricity as an “extra” you might have something However, granite countertops are not a standard feature Moreover, we must admit that our concern is the structural elements more than the things we can see that can be replaced easily in – years Ignoring these reviews cuts the number of negative reviews by at least 40% Relatedly, our experience with Schumacher’s design center was that they were able and willing to give us instant quotes on how much any and all upgrades might cost Potential buyers would however be VERY wise to budget two – three hours (at an absolute minimum) once they have found a floor plan they like in order to go through all possible upgrades Some things like hardwood floors are obvious upgrades Others, like certain colors for the siding would seem less likely to be considered an upgrade The thing to keep in mind is that the base house is a fantastic value for the money and for some of the upgrades, there is a significant profit for Schumacher Homes Their need to make money is understandable (from our perspective) and so long as buyers take the time to educate themselves on which upgrades are good buys for the money (from their perspective) and which aren’t we don’t see a problem with this As an example, the standard faucets (of the model we ended up buying) were brushed nickel but the shower handles came as chrome for the standard finish My wife and I do not like the look of chrome and wanted brushed nickel for everything This was considered an upgrade (one for each bathroom) and came in at around $per shower handle at the time we bought the house) Is it worth upgrading? Depends on how much you like/dislike chrome, how much they want to change it out, and how much/easy it is to do it later Is it a decision you need to make? Yes Is it bait and switch? NoSome negative reviews were from people who had a complaint that was unresolved at the time they posted their original review These would either be the ones at the Revdex.com where they experienced a problem but later posted it was resolved or they complained about some aspect of construction as the house was being built but never updated it later A typical one would be someone complaining that the drywall had just been hung and it there were large gaps but never provided evidence that Schumacher Homes refused to eventually fix it Those that did update (of the ones we found) always acknowledged that it was in fact fixedThe problem with this type of review for us was that it did not represent a finished state If the house was delivered with gaps in the drywall and they were never fixed, THAT is a problem worth noting However, for us, problems during construction (or after) that are fixed to the customer’s satisfaction aren’t really problems Schumacher Homes (and the other builder we examined in depth) both use well over sub-contractors to build a house Aside from standing behind the work and fixing problems as they come up (and monitoring sub-contractors and not working in the future with ones that repeatedly have complaints), there isn’t much that can be reasonably expected This represented about another 40% of the negative reviews we could find Please understand that we do not think this is not a problem Ideally, there will be no problems with the house at any point during (or after) construction However, so long as problems are resolved in a reasonable fashion, we viewed these as unfortunate incidents and legitimate negative reviews but nothing that would deter us from building with Schumacher Homes Relatedly, during OUR house building process, we did also find a few moments during construction were there were problems or mistakes made by a sub-contractor In all cases though, issues were resolved to our complete satisfaction, generally before we even brought them up Once we moved in, we did find a few (small) issues but in each case, Schumacher sent someone to our house to fix it immediately This was impressive to us since we are about miles from them and they never saw coming out to fix a TINY thing as an inconvenience I can’t yet speak to the year warranty (we haven’t been there long enough) but I can say that the year full coverage (of virtually ANYTHING for any reason) is amazing! Schumacher built a quality house for us and has stood by the construction of itThe third type of negative review was the person who either had the worst experience in the world or could never be made happy Your choice as to whether to believe them Your mileage may vary These complaints ranged from trash at the job site (likely someone who is never happy) to someone who wrote pages about a problem such as uneven or squeaky floorsThe problem for us in evaluating these complaints is that Schumacher Homes has specific and detailed specs for deficiencies Cracks that meet the following characteristics will be fixed and the like The defects covered in the warranty (yes we read all pages of it) seemed reasonable to us However, we would urge each person to decide for him or herself beforehand and ask questions as they see fit There are exacting standards that are used to determine whether it is a defect This seems reasonable to us and preferable to a vague statement about quality After being given documents that clearly outlined what would and not count as a defect and under what conditions Schumacher would fix things, my wife and I concluded that those complaining were (1) ignorant of the documents they signed, (2) holding standards that far exceeded what was promised, (3) in a position where they had failed to read/understand the terms of the contract, or (4) Schumacher Homes failed to fulfill its contract While #is always possible, my wife and I tended to think it was more likely that it fell into one of the first three scenarios, especially since none of the complaints in this category (that were able to locate) seemed to back it up with a claim that warranty was not fulfilled These reviews made up about 15% of the totalThe final group of negative reviews were the ones that gave us pause These were written by people who had the house built and had experienced a problem In all cases they admitted the problem was eventually solved However, they tended to be disappointed that a house that cost so much had such a problem in the first place and questioned whether their belief in the high quality of construction was warranted at all In these cases, the issue, while resolved eventually was only done so after a great deal of intervention on the part of the homeowner In most cases, these reviews were detailed and backed up by evidence in the form of pictures and documentsThe good news (from our perspective) was that these represented a very small fraction of the negative reviews and we were unable to locate any from our design center or in the past months at any design center These did however strike us as sincere There were some people who did experience problems after the house was finished While problems were fixed, these reviews suggest that problems must be anticipated and not all sub-contractors are perfect This can be worrying since it is likely a problem with the general contractor and/or the subcontractors If there had been a lot of these types of reviews, that would have been a problem but they seemed to represent a small fraction of the total and were small in total number as well Moreover, they tended to cluster in anther state and were all from a time-period several years ago It seems that there was a problem with one design center (outside of Ohio) about 3- years ago but that it has been solved as of nowWHY WE ENDED UP VISITING SCHUMACHER HOMES After looking at the reviews, we liked both builders overall but Schumacher had a definite and significant edge Looking at building quality, both seem similar insofar the homes appear well built overall although we did have preference for Schumacher for a number of standard features they include and the suppliers they have as standard Additionally, we really liked the house plans they had and their web site was easy to navigate We also were able to find at least five individuals we knew who had either built with Schumacher Homes or had a family member who did so In all cases, they were very satisfied We also talked with some people who worked for a lumber yard that supplied multiple builders They told us that Schumacher Homes was the worst purchaser from their perspective since they rejected lumber on a regular basis if it was not perfectly straight and true (As a potential homebuyer, this seemed great from our perspective.) Finally, I (prior to marrying my beautiful wife) had been able to tour houses (albeit about years ago) from the other builder we were considering that had been built and were for sale by owner and was underwhelmed with the quality of constructionIt is reasonable to point out that much of our data might be biased It is possible for example that a different lumberyard employee might have a different view or that the houses I toured years ago were not representative of what the other builder we were considering typically built However, this was all the information we were able to gather in a timely fashion (about weeks) and we decided to venture forth and give Schumacher Homes a callCALLING SCHUMACHER / SETTING UP AN APPOINTMENT/PURCHASING LAND – IF YOU DON’T ALREADY HAVE IT If you decide to call Schumacher Homes to set up an appointment, there are a few things you should know that were unclear to us beforehand They are not bad things pbut they are less than clear If Schumacher Homes asked how to improve their website, we would suggest (at a minimum) they make the following information available on a FAQ page (or if it is already on a FAQ page to make said page easy to find) (Assuming a Schumacher employee reads this review at a future date, you may find this FAQ page up and running However at the time we contacted them, the following information was not entirely clear.) First, you will be required to go to a specific design center based on where you are building Each design center has a territory where they have builders/sub-contractors set up For us, the Athens Ohio Design Center was about miles closer than the Columbus Design Center but we were told that we needed to go to Columbus We did not mind and would rather work with a design center that has a lot of knowledge of the area and the building codes for the county they are building in, but it is possible you may be required to go to a design center different than the one you think is closer to you There should be a feature on the site where you enter your zip code and learn which design center you need to go to Relatedly, they should explain why you need to go there and not to another one It makes sense to have you go to the Design Center where the employees are most familiar with county building codes and where the contractors will know who the best subcontractors are, but it was not something we were aware of beforehandWe would STRONGLY recommend calling before showing up The salespeople have appointments and if you don’t have an appointment, it can be hard to get help If you live minutes from a Design Center this is not a big deal but if (like us) it is a mile trip there, you will want to make sure someone is there to work with you for a few hours as you look around This is really nice when you have an appointment since you can get someone’s uninterrupted assistance However, if you don’t have an appointment, it can really be a pain We would also recommend showing up about – minutes (at least) before your appointment This will give you time to take a quick look though the model homes You may love them or at least find elements you love and/or hate For example, we loved the placement of windows in one bedroom (a corner of windows), which we incorporated into the house we ended up building (Our daughter has fallen in love with the design of the windows and claimed it as hers long before the home was finished.) We would also recommend having some idea as to the houses that are in a price range you might be able to afford as well as what you might like/want in a house when choosing land To this end, we found the following to be reasonable numbers for us (Your numbers may vary a great deal though based on any number of factors Still, I figure some number is better than no number.) We paid about 20K for our lot We put another 7K into it to clear a bunch of large trees The lot preparation (grading, gravel, construction drive, topsoil, etc.) was about 18K We were lucky and have access to city water, city sewer, gas, and electric If you need a well, a septic tank, propane, or something else, your costs can go up for that Now, for us, the fact that we had to remove trees and that the lot had a slope (about feet from the street to about feet back) added a lot to our costs We really had no choice since this was the only lot for sale that met our criteria (walking distance to the university)If you have never built, this is something you will want to keep in mind The price Schumacher will give you is for the house itself but does not include lot preparation, tap fees, building permits, gravel, topsoil, etc These costs do add up For us, we had a VERY specific location we needed to be in and no real choices as to the lot available to us If you do have some choices, choose wisely since the difference in lot preparation can be daunting If you know nothing about building beforehand (this was us) and you have choices as to the lot that you can build on (not us) try to educate yourself or better yet, bring along someone who can help estimate costs If you are building in the middle of nowhere and need to put in a foot driveway and a septic system, this will drive your costs up Building in the city is not free either though For us, lot preparation included an extra $1,for pump trucks for concrete since the lot is so small (1/acre) on a narrow street (a bit more than one care wide) with houses feet from the lot line)One thing we were a bit disappointed in was the lot walk We would have ideally wanted one before we picked out a house since our lot was small and sloped and we had no real idea what we were doing Having said this, my wife and I think this was something that we did not realize was a big problem until later We didn’t demand one before we decided on a house and given the distance from our house building site to the design center (about miles) we can understand why they would not be the ones to urge it on us Having said this, we would strongly recommend bringing pictures of the lot and having some idea of the footprint of the house you are wanting if you have any reason to be concerned with this It sounds rather obvious now but at the time we didn’t really have any idea the challenges of building on a lot with less than 85’ of frontage 85’ sounded like a lot to us at first but it was an issue for us given the slope (which seemed gradual to the naked eye but not the laser level?) In short, if you can, choose your lot wisely Keep in mind that the costs of building will be VERY different depending on the type of house you want to put on the type of lot you end up withIf our lot had been level and treeless, we would have spent about 20- 25K less than we did on our house Given the slope, we needed a frost wall around the back and side of the house, 2,tons of fill dirt, a retaining wall built by a subcontractor at a cost of about 2K, tree removal of what seemed a small forest on a 1/acre lot, and several other site condition issues that I didn’t even realize at the time we bought the lot The lot you will build on will make a huge difference in your cost to build This seems obvious but was not something that we thought about beforehand Your lot will matter and will help determine the budget available for your house If we had been able to find a lot that was similar in price but more buildable, our budget for our house would have been much differentMEETING WITH SCHUMACHER / GOOD AND BAD – THINGS TO WATCH FOR / BE AWARE OF Let me begin by saying that we were very satisfied overall with our experience and would recommend our salesman ( [redacted] ***) 100% with NO reservation to anyone else even contemplating building He was knowledgeable, attentive, responsive to our needs and desires, listened and incorporated what we wanted, did not to sell us above our budget, listened, and gave some incredible advice If you are thinking of building with Schumacher Homes and will be using the Columbus Design Center, my wife and I cannot begin to recommend him highly enoughWe think our working relationship was enhanced by the fact we knew certain things For us, the issue we began our discussion with [redacted] was that we wanted a house that was within our budget That was the #concern for us and foremost in our mind We had heard horror stories of how much people went over budget and we decided that couldn’t be us We made it clear we had a budget and couldn’t/wouldn’t be happy going over that He was 100% on board with this and kept suggestions in line with this He NEVER suggested we go over our budget and was completely respectful of our limits This was great and we felt that [redacted] understood our concern on this point Our concern with keeping to a budget was another reason we ended up choosing Schumacher over a smaller contractor With Schumacher, we knew to the penny how much the house would cost The only way there would be a cost overrun on the house itself would be if we changed our mind and added stuff in(Having said that, potential buyers should be aware that lot preparation includes allowances for estimated costs Some things cannot be known to the penny beforehand (such as the cost of tree removal or how many tons of dirt you will need brought in/hauled away) If you are budget concerned, we would advise requesting they give you estimates on the high end For us, we ended up getting over $12,back when we took possession of the house but that was because we purposely estimated really high to ensure we would not go over budget.) While we were pleased to get so much back, we do not suggest that our experience is commonWe also knew that for us, we were attracted to the price Schumacher had for the square foot and the very high (by our estimate) construction quality for the structural elements Poured basement walls, x construction, five-eighth inch thick drywall, etcall helped push us toward them as builders We were also very happy that they build to the highest code for the state The Village we were building in has virtually no code and we wanted a house that was built well and not just to the minimum / non-existent standards our community had The fact they insisted on building it a certain way was a plus, not a negative from our way of thinkingIf you live in a community with very strict building codes, this may not be an issue for you but if you live where building codes and inspections are not as high as you might hope, this might be a factor This can go either way for someone If you want/need a drain in your garage (something we requested) it can be disappointing to be told no The reason given was that some municipalities banned it for fear of oil being dumped in them We have zero desire to do this and it was a bit annoying to be told “no” However, we respected the fact that the home that would be built would meet the highest standard in the state Our desire for the highest quality of construction possible made being told “no” tolerableFor us, we made it clear we knew that the house advertised was structurally very nice but had limited options (at the base price) for finishes We decided to apply our upgrades strategically to the structural issues that would be really hard to do later Given we had a budget, this was a compromise we had to make For some people with more resources, compromises may not be necessary However, if you need to compromise, we would (for whatever it is worth) advise going for structural elements before better carpet or the like Carpet is easy to change Making foot ceilings foot ceilings is hard to change after the house is completedTo that end, we spent our upgrade budget on things like steel beam construction (great to make the basement more usable and to increase quality of overall construction and cheap as all get out), foot ceilings on the first floor (also amazingly cheap by our reckoning at less than $1,total), extra windows, a walkout basement, plumbing an extra bathroom in the basement, vent for gas for the stove, etcetc We did do a few of the upgrades for the interior spaces but only after the structural issues were done and then we were very picky Our salesman was great in this regard He steered us away from a few upgrades that were overpriced by any reckoning and toward ones that were more reasonableThere were some upgrades the salesperson felt were good and we were not on board with, but he quickly moved away from them when we expressed our lack of interest We did however appreciate his ideas and made it clear we wanted his input While we didn’t always agree with him, [redacted] was able to offer some really good ideas that we had never thought of (including a bunch of potential downsides to canister lights in the ceiling of a ranch house, reasons why a laundry sink is great, etc.) We didn’t always agree but we did always want his input since we viewed it as another set of eyes on the plans and felt that additional voices were good I am not sure if this is the norm for them, occurred because of our needs/desires, or was unique to our salesperson It was however great for us and made for a good experienceIf you want to save some money, I would urge you to consider adding all the features you might want (that are at least technically within budget) and then going home to research them a bit You might be surprised that some such as an island in the kitchen, a sliding glass door, or upgraded cabinets are a steal and others can be done later for much less If time is an issue or money isn’t, ignore all of this and get whatever you want I will say they do a great job of offering you lots of optionsKeep in mind that Schumacher Homes (like all businesses) needs to make money to survive To that end, there are some upgrades that will be priced more than others Some upgrades will likely seem inexpensive and others quite dear Choosing carefully is key One nice thing was they gave us a price quote after the first meeting that broke down all of the upgrades For us, we said yes to everything we wanted (realistically wanted and thought we might be able to afford) and ended up about $10,above where we wanted to be We spent a day and then talked about which to cut out and which to keep This was a really useful process for us since we were able to think about what was most important for usEven after you agree to everything and say that this is the house you want and the features you love, you have two additional meetings to finalize everything For us, this is where we ran into a problem Originally, we wanted a ranch and had picked out the house we liked in our budget All was set and they came out to walk the lot and place the house Turns out, given the constraints of our lot, it was going to cost about $57,for the lot preparation (compared to the $– 25K we originally thought it might cost based on what the salesperson figured.) It wasn’t his fault The lot was more sloped than we thought and there were issues we hadn’t thought of So We went back and told them we couldn’t build that house We were worried there would be a hassle since we had paid a $deposit at this point but we were prepared to walk away and lose the money if needed Turns out, they were completely understanding and the manager made it clear that we could have our money back with no problem if we wanted This was not something they had to do given the way we were reading the contract My wife and I were even more impressed with Schumacher Homes at this pointWe wanted to build with them if possible though so they spent the next SIX hours going though plans for ALL houses in our budget We priced out all options we wanted with each house (not colors but things like windows, upgrades based on the type of house and the like) and then were able to compare plans side by side This was the way we wanted to do it at this point since we were living in a SQ Foot apartment with our daughter and the Design Center was miles from where we lived We wanted to do things that day if possible Several people gave up their lunch to help us which was amazing from our perspective since there was no guarantee we could find something that would workAfter pricing every option within our budget that would fit on the lot, we ended up choosing the house we thought we wanted on the drive down to the design center It was however great to have them spend so much time with us to make sure we got the exact house we wanted The amount of work they did for us was amazing to me given that our sale was not so huge The process gave my wife and I a lot of confidence that we were getting the absolute best house for our needs and the best value for our money I think we would have bought with them anyway since we were reasonably confident that the one we thought we liked was “the one” but their willingness to go the extra mile(s) on our behalf speaks volumes to the staff at the Columbus Design CenterThe colors meeting and the final meeting were also quite good They went over EVERYTHING, which was what my wife and I wanted We liked the idea of choosing it all up front instead of piecemeal but were worried about making so many decisions at once Turns out that for us, it was not much of a problem since we spent hours between each meeting going over each item and discussing it and the other optionsThere are some advantages of the process and some drawbacks For us, it was great but for a different type of person, it might be terrible You CAN customize everything and we did in fact move a wall two feet over in the house we choose HOWEVER, you do pay for each change This is understandable but it can add up quickly Adding a window for $or so is no big deal until you add of them Changing the countertops is fine but after awhile, it adds up If you really like most elements of one of their plans, it is great! If you don’t, I would check them out and visit Schumacher Homes before ruling them out, but cannot speak to how your experience (price-wise) will be If however you like the basic design of a house, a modest number of changes to the layout (we did about – changes) are amazingly reasonable price wise (from our perspective)One thing we loved was the instant pricing When you sit down with a salesperson, you leave 3-hours later with a full quote for the house, down to the penny That is nice The amount some of the upgrades cost seemed a bit high but if you factor in the base price (which is INSANELY low from my view for what they include), it evens out if you get a reasonable number of upgrades and you can do very, very well if you are diligent about which upgrades you chooseOne additional way to save money is to make a few phone calls Schumacher Homes understandably needs to make money to stay in business Busy people tend to pay extra which is totally fine since they are willing and able to pay extra for someone to do the work for them If you have some extra time (hours, not weeks) you can cut some of the costs by looking at the allowances Allowances are for things like gravel, port-a-johns, and construction driveways that are needed but no one knows exactly how much will cost until they get there For some of them, Schumacher insists on doing them These tend to be things like the frost wall or a natural drain where they are going to be on the hook for the warranty if it is messed up For other things like tree removal, construction driveways, and the like, you can either let them do it, or you can hire your own subcontractor (assuming they are cleared by Schumacher which is automatic if they are bonded, insured, etc.) Schumacher uses subcontractors and can often get a really good price However, they add 18% to this price as a service charge As such, you are best off financially if you can take the time and get their price and an independent price (yours and theirs) or minimally seeing if you can get it a good percentage under the allowance The allowances not spent are returned to you Getting the better price doing it yourself does require a bit of time and a bit of money since you will have to pay for it yourself and wait for the allowances to be drawn from escrow (several months from when you do it) For those with the resources though, you can save money this wayFor us, we ended up using a subcontractor who had really good prices for a few things [redacted] (our builder) found out how reasonably priced he was and ended up using him to help out some of his other clients to save them money This impressed us a great deal Our builder cared deeply about saving money for his clients and was sensitive to our needs This was one more example of why we ended up so satisfied overallWHO SHOULD CONSIDDER USING SCHUMACHER – IN OUR VIEW Schumacher is great if you can make up your mind and not change it You are charged an extra $for each change you make after your final meeting since they send the plans off and begin ordering materials and the like If you are the type of person who will change the location of windows, add in features afterwards and the like, Schumacher Homes can become a bit pricy For us, we did discover that we wished we put a window in an upstairs bathroom for some natural light but didn’t realize this until the house was being framed While we would have been happy to pay $or so for said window, we decided against it given we were going to have to pay an extra $plus the cost of the window We weren’t upset about this since Schumacher was VERY clear about this policy and gave us multiple opportunities to decide what we wanted It is understandable that they need compensation if the plans are changed partway through However, if you think you might change your mind, the costs can go upSchumacher is a UNBELIEVABLE price (from our perspective) if you don’t need too many upgrades Structurally, the house uses very good materials from very reputable suppliers and the price per square foot is great Some of the upgrades are crazy cheap and steals compared to what you would pay to have it done later Others are good values A few are to be avoided unless you don’t care about the money that much (some are expensive relatively but not in absolute dollars)/value your time that highly (there is something to be said for having the house perfect when you move in) It is essential that you keep in mind that the house you see on their website is priced as the base model Each upgrade will increase the cost I know that for us, with a modest number of upgrades (about or so total), they were a great value I cannot however begin to speak to how much less expensive they would be compared to other companies if you had a lot more upgradesBUILDING THE HOUSE They were scheduled to break ground on July 22nd They were a day late (annoying) but they did call the day before to apologize and explain another job ran late The builder stayed in contact with us and although we didn’t call him for the first several weeks (no need) he did answer the phone right away when we did callAfter excavating the foundation, putting in the natural drain and pipes for the sump pump, they put in footers and then poured the walls Then they backfilled the walls with gravel All this was completed by August 6th Sub-contactors were used (obviously) but all of them were nice and professional They were from firms we knew of and each person we met was able and willing to answer questions and was very nice In fairness, we tried to be aware of their time and only took up about – minutes for each person but were impressed with each during this phaseFraming began in early August The weather was a bit rainy early in the week but they were able to finish in just days (counting days/time off for rain delays) What impressed us was that on Thursday (the day before they finished) my wife and I went through the house to see what it was looking like My wife noticed that the landing on the 2nd floor was a bit shorter than ideal We decided it was likely a tradeoff for having chosen 9-foot ceilings for the first floor which would change the size of the staircase The next morning, we received a call from [redacted] (the builder) He was at the job site and had noticed the same thing He was calling to let us know that he was instructing the framers to extend the 2nd floor landing by about inches and rebuild the staircase to have it look better We came by over the weekend to check it out and were very impressed with the workPerhaps another couple would have been wise enough to complain but we just assumed that it was a tradeoff that had to be made Some of these are inevitable to all building projects However, our builder saw that it could be made better and did so What gave us a lot of faith in [redacted] was the fact that he fixed it BEFORE hearing from us As far as he knew, we had no problem with the staircase but he clearly views his job as one of putting up the highest possible quality house with as few errors as possible We cannot attest that any other Schumacher builder is this conscientious, but [redacted] certainly wasA DOWNSIDE to our builder for SOME buyers is that he was very busy overseeing a large number of projects He was accessible to us when we needed him but tended to prefer to communicate via text message and was clearly in a rush to keep things on schedule This is understandable but did mean we occasionally had to rearrange things to be at the building site to answer a question / make a decision Personally, my wife and I loved this since we wanted the house finished quickly and professionally However, we can easily imagine some taking offense at having to change plans to meet the electrician for exampleYou do get to meet with the electrician (which we did about weeks into the build) You will have a chance to add lights, outlets, and the like This is nice and we were pleased that we did not have to decide where to place outlets until we could see the actual house This is the one thing you do get to decide after you sign the contract Keep in mind that this will cost you a bit of money We added a few lights and outlets (I was surprised with how few we needed to add and how many things were included with the base price) but we still ended up spending around $1,or so in additional electrical We were a bit surprised at this until we talked to my father When we were building in Ohio, he was in the process of finishing his basement in NH When we told him what we had done and how much we paid, he laughed for a full minute and told me that we got “the deal of a lifetime” We are not sure that we got the deal of a lifetime However, after doing a bit of research on how much electric work actually costs, my wife and I would say we got a very fair price for what we received Having said this, you will want to put aside around $1,– $3,for electric upgrades depending on the size of your house (Our house was 1,sqftand we spent $1,on electric upgrades (but did want a bunch of things and insisted on overhead lights EVERYWHERE) You will need to write a check to the electrician on the spot when they come Make sure you have the money available to pay for it since you will be expected to pay the electrician then and there Schumacher told us this repeatedly and it was not a surprise at all (nor was it that big of a deal for us) However, I put it here since it was the only thing we had to pay after we closed and prior to getting a check from the escrow from themDrywall, cabinets, and everything else went quite quickly They ended up finishing our house in exactly months Schumacher Homes offers a “guarantee” that they will be done in months This sounds great but if you read the fine print (which we did), the guarantee is that if they fail to meet this, they give you $1, This is great if they miss the month window by a week but terrible if they miss the window by two years At the time we decided to go with them, we were told their average out of the Columbus office was months We were a bit skeptical but given their time to finish our home (months) my wife and I are believers nowThroughout the process we were really impressed with the pride subcontractors took in their work They were all great to interact with While the house was being built we lived in a small apartment about ½ mile from where the house was being constructed so we drove by almost every day to see the progress Whenever a subcontractor was there we would stop (if we weren’t in a rush) and exchange a few words Honestly, we were most interested in educating ourselves since we really knew so little about how a house was constructed or how it was done Without fail, subcontractors were kind and answered our questions Moreover, they all seemed to take pride in their craft and when we would tell them how pleased we were with Schumacher Homes, their face often seem to light up a bit Our experience may have been unique in this regard, but it seemed that the subcontractors felt special to have been chosen to work with Schumacher Homes Some of this may have been their pleasure to work with our builder Whatever the reason, it made us feel even better about the process and our experienceWhen we closed and did our final walkthrough, all was GREAT except the paint It is a small thing in some ways It is cheap to fix but at the same time, it is something you notice The paint looked unprofessional in areas with paint on the ceilings and the like We were told that we should go through the house and put tape on areas where there were problems Schumacher Homes would send a crew the following week We spent several hours going over everything and putting up tape where we thought there were problems At the conclusion of doing this, my wife and I got a better understanding of how some of those negative reviews might have gotten written in the first place Until they came back to fix it, my wife and I were VERY disappointed in the paint job It was not completely terrible but there were some parts where paint had gotten on the ceiling or the window casings and there were some parts where the paint was not applied evenly Mind you, the house looked great to a casual observer, but we were purposely being picky and were not 100% happy at this point We wanted and expected it to look as good (or better) than it did in the model homes we had toured at the start of the process (Keep in mind that we had a few friends stop by during this time to see the house and they didn’t see the problem with the paint but we did.) Although Schumacher Homes had told us the paint was imperfect and that they would come back the following week to fix it, it was hard to keep this in mind We had watched them dig a hole and within a few months we saw a house come into creation We were so excited to get into the new house that the imperfect paint was all we could see at that moment We know this may seem a bit nuts but it is honestly how we felt at that moment If we had posted a review online during the day window where we able to point out problems, we would have likely been negative (at least to some degree) since in our minds the problem was not going to be resolved to our satisfaction Honestly, we couldn’t imagine it would be made perfectWe were 100% wrongSchumacher Homes wanted us to have a chance to see the imperfections so that we could list our complaints BEFORE they did the final paint job This makes senseIn fact, Schumacher Homes sent a paint crew out as promised the following week and it did in fact look perfect when they were doneAs it turned out, we found out later that the regular painter that our builder uses was on vacation when our house was originally painted He used a subcontractor When he came back to fix our paint, he was appalled that there were so many problems We were told that Schumacher Homes insisted that those particular subcontractors not be used in the future This fit well with our impression of Schumacher Homes Those who worked on our home seemed by and large to be trade people who had a long established relationship with Schumacher Homes If there was a problem with a subcontractor, Schumacher took responsibility for the problem and made sure to fix it This is all we believe can reasonably be asked of a builder In yet more evidence of how much the subcontractors seem to love working for Schumacher Homes, we asked the painter for a quote for putting on an additional two coats of paint in Eggshell (opposed to Flat) His price was SO far below others we checked it against we were amazed! He told us that he was embarrassed that the original crew had not done a better job and wanted to give us a great deal to “make up” for it This was not necessary since the finished product looked perfect but it really confirmed for us how much the contractors and subcontractors valued their relationship with Schumacher HomesThe house is finished and my wife, my daughter, and I love it! Before we started, we could best be described as reluctant builders While we do not anticipate the need to build another house in the near future, if the need arose, we would definitely approach the endeavor with enthusiasm and confidence assuming we could build with Schumacher HomesIn short, we would recommend Schumacher Homes without reservation for the reasons listed above We have tried to provide as much detail as possible both to help ensure that the review we post gives adequate information and to help put our comments in the proper context

As a follow up to the previous emailsSchumacher Homes did build this home located at [redacted] ***In the complaint, an address in [redacted] was listed, thus not the building address The original date of the purchase agreement was April 11, The closing on the home was December 16, In reviewing the warranty file, we never received any service orders for the roofSeveral other warranty items were addressed during 2005-The last warranty item was completed on January 25, The warranty period for this home has long been expiredThe roof repair is considered homeowner's maintenance since the home is now nearly years oldOur staff from the *** office did inspect the roof and provided Mr [redacted] with the recommendation of a roofer to make the necessary repairs Please review this information and let me know if you have any further questions

I signed my contract in March and started my own chronology just for my own referenceThis was my fourth house built during my life, so I was not new to the building processI too looked at their model and a few houses under construction and decided to go with the model with some changesRealize this was not a cheap house and is over sq ftI wrestled with the idea of posting my entire chronology, but decided that I shouldI have read many comments that are not very helpful about how awful the builder is, but that doesn’t really help a person trying to decide to go forward with them or notSo please read the chronologySchumacher thinks they did fine and are proud of what they didI disagree and could not recommend themDecide for yourselfBy the way, I didn’t include any namesBut if there is any question about the validity of anything stated, I have names, emails, pictures, etc that I can post3/27/– Contract signed with contingency for sale of houseI also asked, from back on 3/9, about the site cost since we had changed plans from originalI don’t think Schumacher ever went back on site to re-shoot the corners for correct block and grade costs4/22/– Release signed, expectation is pre-con will be scheduled as soon as design selections are done 4/26/– Design meeting and all items selectedExpectation is it will take about weeks to get the drawings back5/3/– Sent appliance list for pricing and inclusion on contract5/19/– Still no date for the CAD drawings5/22/– Almost a month but the drawings are backNow told I need to do site plan, septic and well permitI did not know that, I thought these were coordinated by SchumacherNow working hard to get all of this done5/23/– Confirmed the appliances 6/27/– After completing the site plan, septic permit, HOA approval and miscellaneous requirements, the pre-con was completedExpectation is the drawings should be back in a few weeks and then the permit and construction can start7/1/– Informed Schumacher the dishwasher was not correct, even though it was the one listed on 5/and confirmed on 5/Said a change order would be issued to reflect the right one7/17/– Status is that CAD should have the drawings done the next weekHouse should be started by the beginning to middle of August7/23/– After requesting a status on the drawings numerous times, they are finally doneI went by the office and reviewed the plans that dayTold the permit was being applied forOne change order to move a window to the center of the wall from the edge in one of the bedroomsNo chargeStill no change order for the appliance dishwasher8/8/– After repeated requests for a status of the start date I received a message that stated the building permit was applied for and will start as soon as they get itThe excavator has been scheduledI then called the builder and excavator and he was not scheduledI asked why the permit was just applied for when I was told it was applied for on the 7/Told they couldn’t get the permit until ‘Ops released’That was news to meWas then told that the GM would call me Monday to discussAlso told it was typical that they start construction days from pre-con8/8/– Received change orders, they were and 101, but they were both the same saying the window needed to be movedStill no change order for the appliance dishwasherI sent both change orders back signed with a note8/11/– GM called around lunch time and said he would look in to why the house was not startedHe acted like it was a permit issue from the countyI knew that it still had not been applied forSaid he would call back that afternoon or tomorrow by lunch with an update8/12/– No call from GM, left a message 8/15/– No call from GM, left a messageCalled the Regional Manager and explained my frustration based on expectations and lack of communicationsHe said my description of what had happened was unacceptable and that Schumacher prided themselves in communicating with the customerSaid he would look in to it at onceReceived a voice mail from the GM at PM apologizing for not calling me and they would be starting the house in August, but had no dateSaid further follow up should be with my builder8/18/– Sent email inquiring about the change orders (duplicate and one missing)No response 8/18/– Regional Sales Manager stated they would start in August 8/19/– Excavator will start this week 8/21/– Excavator will start Friday (8/22) 8/22/– Excavator was delayed due to another jobWill start early next weekIt is now days from pre-con and escrow funded8/26/– During the last few weeks, no word from the GM or answer to the change ordersIn fact, no communication with the office at allHas now been over months since contract and release were signedIf I had known it would take this long, I would have not signed with Schumacher8/26/– Excavator started on property in the afternoon 9/1/– Footers dug todayOfficial Start of Constructiondays after pre-con and escrow9/4/– General Manager removed from position, Regional Sales Manager acting GM 9/8/– Footers still not complete and not pouredRain has delayed workSad that August was perfect weather but Schumacher did nothingTalked to Regional Manager (acting GM), asked if he could give me an estimated completion date, said around early February9/15/– Rain this weekHouse still not startedFooters will have to be re-dug9/29/– Footers dug and poured, foundation walls completed todayChange orders need to be reviewedFoundation wall at Master bedroom is feet higher than drawings, just as I thought back when initial costs were defined10/3/– Change orders finally ok except for dishwasher, still waiting for thatStucco was done poorly and they are re-doing itInspection passed10/9/– Stucco re-done and looks goodRough grade started, gravel fill in garage, but still has to finish Rough grade10/10/– Rough grade finishedDue to the back wall (foundation) being higher than planned (due to not re-shooting for estimate), the plan for the patio and stairs will not workSubmitted alternative to have it as a deck and is being reviewedI don’t think I should pay a change order cost since the patio could not be built as drawn10/18/– Foundation walls have been done almost weeks and framing has not started33% of construction time has elapsed and only foundation walls done10/23/– Framing all weekWalls are up, trusses should be delivered todayBuilder says still on target for early February11/03/– Framing delayed due to materials not being on site, still waiting for compositeSeptic still not startedReason for material being delayed and not enough is blamed on a poor estimator that did not estimate the material correctly and has been fired11/07/– Nothing really done this weekWaiting on material againRoof ¾ done and exposed to rain, been that way for daysFraming is now been in progress for weeks and not done (Not Framers fault, waiting on material)Not what you would expect from a quality builderMy estimate is that they are about weeks behind scheduleAnd this is after I was told that this house is being expeditedChange order requested for back deck change still not done11/14/– Material finally delivered and framing done except for some of the deck (still not enough material delivered!)Supposed to be a lot of activity next weekShingles, garage floor poured, septic installed, windows and doorsPlumber and Gas Company to meet with me Monday11/17/– Rain todayFraming, windows and shingles should have been done before this, now the house is exposed again to weather and more delaysDoubt septic will be done any time soon (should have been done weeks ago)Based on continued delays of material and vendors, now estimate that are at least weeks behind11/21/– Shingles were delivered and started, but of course not enough were deliveredBlamed the bad estimator againSo more shingles will not be delivered until MondaySeptic still not startedWindows and doors did not show up this week, said they were orderedHow we can still be waiting for them after the builder knew when we would need them is beyond beliefThis delays the HVAC and other items from startingRoofers did the front porch compositeThey nailed the stair treads instead of screwsIt will need to be re-doneIn reading this you are probably thinking this is embellishedWhat builder could perform so poorly? I promise I have not embellished anything, and in fact, have left some things out for the sake of brevityOther notes: - I found that the final drawings of the house had been modified and some electrical had been changed, I was not told and no revision was notedGM said he did not know how this could have happenedBuilder said I would get what was in original drawing– Change order for the deck has been weeks and nothing back, if they can’t even do this, tells you about their commitment about how they can design a house fast11/24/– Shingles delivered but no roofers, maybe tomorrowAt this point there is no date for the windows and doorsHouse continues to sit exposed to elements after over a month since framing startedI know the house has to be behind schedule, but no word from builderNothing Schumacher has stated as far as house dates and process has happenedI could never recommend Schumacher11/25/– Roof was in progress and should be doneThe new GM called late in the day to introduce himself and give me a statusAll POs have been reviewed and corrected, which was caused by a bad estimateWindows and Doors NOT here until 12/Stated that the PO was sent to the vendor but the vendor did not order anythingAnother week of no activitySaid they would do all possible to finish by end of February, which is Guarantee Date or pay penaltyI have little confidence12/5/– HVAC and plumbing in progress, garage floor pouredBut still no windows and doorsFurther behind scheduleStill no word on the septic, which should have been done months agoGM called late and said the windows/doors did not come in but they are on a truckBut no one knows where the truck isDriveway in front of garage is a muddy mess, excavator never finished the last section of construction driveway or rough grade in front of garage, so it is a swamp that gets tracked in to the house and over the composite deck12/09/– Electricians started today, HVAC continues 12/10/– Hooray! Windows and doors finally here and install has startedAll is on site except panel slider12/12/– Windows and doors installation done except for sliderSchumacher doesn’t get draw until all are installedHVAC almost done, plumbing done, electrical underwayPropane tank deliveredWaiting for excavator to install septic and bury tank12/17/– Still waiting on slider, new date is January 1stStill waiting on excavator to finish grade, install septic and bury propaneHVAC donePlumbing and electrical done except for a few minor issues, including ordering a new shower pan because the old one was wrongFraming of TV niche wrongStill waiting for deck to be doneHaven’t heard a date for the well12/19/– Siding startedInside fireplace in12/30/– Siding continues and looking goodBut they are short on material, after I was told all of the POs were reviewed and fixedSlider still not in, front of house still a muddy messFramer still has not done boxed range vent and other itemsShower tub still not fixedOutside fireplace in but has a 1’ square switch on the front, not acceptableThe fireplace is also a ventless instead of direct vent per contract1/3/– Shower tub fixed, siding mostly doneInsulation mostly doneNo Slider (waiting two months), no septic, mud everywhere due to poor grading, framer not started range vent, or outside deckFireplace not addressed1/7/– Met with Builder and GM, said insulation should be done tomorrow as well as some other minor stuff to get ready for dry wall, which will hopefully start FridayNo date for the slider, but GM stated this will not hold up progressFireplace will be looked atEstimated completion is still end of February, but will be close and depends partially on weather1/10/– Nothing really done this weekDrywall was supposed to start today, but nothingFramer has not fixed items, like boxing the vented rangeI would think this has to be done before dry wallHas been dry all week, but no septicOutside fireplace not addressedI see no way for the house to be done by end of February1/13/– Dry wall underwayRange hood framed and fireplace niche fixedNo word on outside fireplace or septicSlider supposed to be shipped end of week1/17/– Dry wall completed, well has been drilledNO SLIDER (NOW WAITING TWO MONTHS), NO SEPTIC, NO CHANGE IN THE FIREPLACE, NO BACK DECK (AS THE MATERIAL HAS SAT IN THE MUD FOR A MONTH) 1/24/– Deck is almost complete, short some composite since the wrong color was deliveredNothing done on fireplaceExcavator called and said he would be out next weekIt has been dry all week but rain expected this weekend, so will be wet againSo more excuses that it is wet, when they don’t show up when it is drySlider installed but is not correctSupposed to be a panel slider that opens in the middleWe have been waiting months for this custom slider to be builtBut a panel slider was installed with a fixed panel on each sideSo three separate stock pieces, of which only one panel (of the panel slider) opensThese are stock sliders and not customIn addition, the installation was very poor, with hacked cuts that are not straight and look terribleNot acceptable and the GM and Area VP were alertedSchumacher should be embarrassed1/29/– Today marks the Anticipated Date for completionSchumacher defines this in the contract as the commitment date which is days from start of constructionStart of construction is defined as footers dugThe interesting point is that when the footers were dug, Schumacher already stated they could not meet that dateWhy put a date in the contract that cannot be met? Of course, there is no penalty, so they can put in anything they want to get the customer to sign1/30/– Deck is completeTrim person (only guy) on site most of the weekInstalling interior doors, baseboards and casing of windowsCouldn’t finish since dry wall vendor didn’t jam windows, didn’t round corners and didn’t finish one openingTrim person scheduled to continue next week with beams and cabinets, probably at least weeks leftNothing done on fireplaceAs expected, rain so excavator didn’t comeWhen it is dry he has higher priorities, then when it rains he says he can’t comeNothing done on sliderSchumacher said it was the right one, we said we didn’t want it, waiting all week for them to tell us optionsGarage door installed2/5/– Schumacher states the slider installed is what was paid for, but I said we were told it would be a four panel with center openingSaid I was willing to pay more and to show me optionsWe were finally told a slider like we want is available, but still waiting to know time to order and priceFireplace control finally fixedNo excavator even though it is now drying out, no date givenTrim continues to move forward, but delays include the drywall still not done as noted above, waiting for hardware to finish stair balusters, and no scaffolding to build beamsSchumacher requested the trim draw, but since the drywall and trim is not done, I said noSchumacher finally admitted they will not meet the Guarantee Completion Date and now have said the date will be 3/That is days past the Anticipated Date and days past the Guarantee Date2/13/– Trim continues (only person) and is nearing completionExcavator finally came on site Friday and started grade for driveway, drainage and buried septic and propane tanksWaiting for county to flag drain fieldDon’t know why they waited until now to call the countyNew slider was ordered and will take weeks to come inSlider was ordered on 2/and takes weeks to makeNo other work doneI think 3/is ambitious for completion based on progressFound out that we have a new Customer Coordinator (this is the person that handles the change orders, including allocations) and drawsWith that change we have had the following people change during the course of our contractSales Person, GM, Customer Coordinator and two builders (but not ours)This seems like a lot of change for one office2/21/– Poor weather and very cold this week, little could be doneTrim done except for a few baseboard cornersTile and wood flooring deliveredPainters started interior todayFront of house is now a muddy mess againWhen floors go in the mud will be everywhere2/28/– Today is the Guarantee Move In Date, days from start of construction and a $penaltyDate is estimated at 3/20/2015, which will be very tightThis week the wood floors were installedWork is in progress on the tile floors (bathrooms and laundry room) and master showerAll about 75% donePainting prime done in all roomsTwo drywall corners still need to be done, some trim and still waiting for the new sliderSnow this week so no progress on septic field or further grading3/2/– Many of the tasks and vendors that should have been on site and making progress just isn’t happeningI feel the 3/date is in real jeopardy, especially the septicSent an email to the VP, GM and builder that was fairly harsh in my disappointmentGot back emails and calls saying they would do everything they could to complete on the new date (3/20) and gave me a list of activities that would be done this weekWe will see, but I have heard it beforeStill no date for slider, here is a recap of the windows and doors saga: The doors and windows were delayed due to the order not going inThey should have gone in by mid NovemberGM stated they should be in on December 4thThe windows and doors were finally installed on December 10th, but was told the panel slider would be a week or two moreWas then told the slider would be delivered after January 1stThe slider was finally installed on January 24thTwo months late! But not the slider we were told during the saleWe were told it would be a panel center open similar to the modelWhat was installed was a piece slider, with two fixed panels and a single panel slider in the middle, which meant only one of the panels openedI stated this was not acceptable and wanted options, including saying I would pay extra for the right oneIt took two more weeks to get options and another week to order itMuch to my amazement, I get no credit for the wrong slider and had to pay for a second sliderI was asked what I wanted to do with the first slider since I owned it, I had a couple of ideasWhat the [redacted] am I going to do with it? So the slider will end up costing me over $It was ordered on February 11th with a week lead timeThat weeks is up on today (3/2), but no news on a date3/3/– The construction driveway has been an issue I have documented since OctoberAs I stated, the last feet or so of the construction driveway was never constructedAnd when the water drains off the roof, causes a mud lake in front of the houseI even threatened last month to not pay draw until this was fixed and you said I could not delay the draw for that reasonNo vehicles have been able to get to the front of the garage or front door for over a month, and now (yesterday) a truck delivering the stone for the fireplaces got stuck at the top of the drivewayWhen I left they were manually carrying the stone down the driveway and stacking it both inside and outside the houseI can only imagine the mess I will see todayI also assume they had to get a wrecker to pull the truck outI will be heading out there shortly to take pictures of the driveway and damage done to my neighbor’s propertyI don’t know how much more damage was done since I left before the truck was pulled outMy fear now is that no vehicles may be able to get down the driveway (well, maybe down but not back out)3/5/- Finally got a delivery date on the slider, not until 3/and no install date yetThat is only business days before the completion date (third completion date)Once slider is installed, need to finish siding, trim and paint around slider3/7/– Several items started or completed this weekWater line from well installedPlumbing mostly done (need hookup to water heater)HVAC done, except gas to lower deck and some minor itemsElectricians started and well under wayInterior painting continuesOnly weeks left, lots still has to be doneSeptic field put in today, waiting for inspection on MondayCustomer Coordinator they recently hired just quit, now have a new person, but they have been at Schumacher, so not a new employee3/9/– Septic inspected and completedElectric is done except generator, pendants, appliances and puc lightsThere were supposed to be puc lights as part of the shelving in the great roomElectricians stated there was no PO for this or installation definedAnother issue with POs being issued wrongStone installed on front of house3/12/– Driveway finally fixed with new gravel, railings going in, stone on fireplace inside and out3/14/– SLIDER INSTALLED!!! Gutters going in, painting continues3/16/– Electric done, painting continues, gas run to lower deck, trim continuesBut no generator, fridge or counter for deskHouse was supposed to be done last month, so how can these not be there? Real doubtful house will be done Friday 3/18/– Trim done except for around bottom of some cabinets, waiting for materialElectric and gas to house doneDriveway formed, painting started on exteriorFinal grade in progressHouse will not be done by 3/FridayBuilder now says 3/25, next Wednesday3/20/– Driveway formed but not poured, they said MondayThere is no reason it could not have been poured today or SaturdayNow even if the house is done 3/Wednesday, I cannot drive a moving truck on it, so I can’t move inSeed and straw doneEven though the gas company has run the gas line to the house, no one seems to know who or how to hook the gas to the generatorSurely I can’t be the first person to install a generatorSeems that once the date is extended then everyone figures they have more time and all slows down3/21/– No one really did much on Friday or Saturday, you would think more activity would occur since they must be done on the 25th and they have already missed three datesNoticed today the painters painted the garage door windows and there is a large dent in the garage door! Who paints over freakin windows!! There are also scratches on some of the wood floor in the great room, just as I thought there would be, even though Schumacher said they would be protectedThe refrigerator was finally delivered, but it looks like they bashed and scraped some corners in the house, they just don’t care3/24/– House is scheduled to be done tomorrow! Driveway poured yesterday, stairs in progressInspector said we need stairs (should be done), crawl space door and verification of GFI for 2nd bathroom and kitchen islandThat will give us the C/O for power to be turned onStill finishing paintingItems outstanding include some trim, range hood cover, fireplace trim, and mirrorsThe other minor things will be on the punch list3/25/– On the date they are supposed to be done, none of the outstanding items were doneThe range cover could not go on because of the way the tile was doneSo the tile needs to be removed and re-doneAnd the range would not push back to the wall because the mns installing the gas put the gas pipe too high, so the range hits itStill no fireplace guys or the cut offAnd place is a mess outside and in the garage, will probably just clean it up myself3/29/– Many items of significance outstandingGarage and grounds are not cleaned and are a mess, cant park cars in garageMini-split not wired, fireplaces not on, dishwasher not working, mirrors not in, vent hood cover not done4/5/– Following are items of significance since moving in: - After back and forth with HVAC and Electrician on who should wire the mini split, Schumacher hired another electrician to do itIt is wired, but now holes in dry wall in garage that need to be fixed - Range vent hood will not fitTile has to be removed and redone - Fireplace surround on inside fireplace will not fit, stone has to be changed - Generator was not wired, electricians wired it and generator start up yesterday- cracks in new driveway, waiting to see how this will be addressed- Floor is not level in houseWaiting for someone to assess how much it is off and where in the house in addition to back wall of Master Bedroom and Great Room- After back and forth with HVAC, they finally agreed that outside fireplace needs a cut-off valve, waiting for install - Around more items that are more minor that need to be done 4/8/– Although at the closing on 3/Schumacher stated that their goal was to complete all outstanding items in days, even though they have days, nothing has really been doneBy today the deck boards were to be replaced, the fireplace fixed, and the tile over the range doneBut by mid-day, no one is hereVery poor customer service, especially when at the closing we were told the Schumacher would not abandon us just because we have paid them all the moneyThis is not a company anyone should do business with4/13/– Deck boards were replaced on front porch and railings fixedNow stone has to be fixed that were removed on porch for deck boardsGenerator person asked why the mini-split was not on the generator, told him the electricians said it couldn’t beGenerator person said it was no problemSo Schumacher had another electrician come out and fix itSchumacher also looked at the floor and acknowledged it was sloped at the back left of the house, but no issue existed other than the slight slopeThey agreed to screen under back deck as compensation for the slopeI agreed reluctantly because there is no real solution to fix the floor and now I have to live with itSUCH POOR QUALITYTile guys took out tile around the range cover so the cover would fit correctly, but the re-tile looks very bad and will have to be re-done againFound out this morning that our builder is no longer with the company, this now means every person we dealt with during the process has left/firedI just want to make sure we get through this final stretch and get everything fixed4/15/– Stone person arrived yesterday, best solution to fix inside fireplace was to cut stone, now house is covered with stone dustSomeone is supposed to arrive this morning to cleanNothing else done, list is still long and days is tomorrow4/20/– Screen under deck doneSoffit vents installedAfter trim around garage was fixed, garage door will now not closeThey didn’t even try to close it before they leftWill now have to be re-done4/21/– Garage door was adjusted and trim re-appliedFloors, screens done5/7/- Now weeks since we closed and moved inSchumacher said they would have punch list done with days, but many items still outstanding with no dateThis includes the tile re-done around range cover, Dentils for front door (this has been outstanding for months), gas cutoff for outdoor fireplace (outstanding for months), cracks in driveway (sub said he would be out weeks ago, no word from him), damage to culvert during construction, and numerous painting needs caused by fixes after construction doneIn addition, the fireplace front finally arrived, but it has been redesigned and will not fit, they are looking for an old oneThe garage panel that was dented came in but does not line up with the rest of the doorWaiting to see if door has to be replaced, that will take at least a monthI told Schumacher that I must have a plan with dates by next Wednesday or I will escalate to owners of Schumacher (Paul and Bill), will submit a complaint to the Revdex.com and will post all of my chronology on social mediaI CHALLENEGE ANY EXCUTIVE FROM SCHUMACHER TO COME TO MY HOUSE AND WALK THROUGH IT AND TELL ME THEY ARE PROUND OF THE JOB SCHUMACHER DID5/15/– Now weeks since close and punch list still not finishedPainting, tile and gas cutoff doneStill waiting for driveway fix, door dentils, garage door and road culvert to be fixedI was also promised that the garage would be pressure washed since it was used as a work room for all the trades and had everything ground in to the floorThey didn’t have a pressure washer, so they just hand scrubbed it, which did nothing5/16/– Super Dave (concrete) was supposed to be here today to fix the drivewayPromise after promise but no actionOf course no one showedWrote an email to the builder, GM and VP that I was done with them and now escalating to Bill and Paul Schumacher, Revdex.com and socialI am done with them5/18/– Was informed by GM that Dave would be here Monday at AMNo one asked if it was convenient for me, and I have already waited for him and he does not show upI have dirt being delivered Monday to fix the poor grading, so I said noThis morning the dirt was delivered very early, so called the GM to tell him Dave could come anytime during the day if possibleSaid he would call me back later in the day and let me knowNow 5:PM and no call backOutstanding issues still include the damaged road culvert, dentils, garage door and drivewayBut I am tired of accepting sub-pad work, which I believe I was forced to in order to get the house done, this includes floors out of level, damaged culvert, final grade not done, driveway cracks and cleanup not done ( I cleaned up the garage and debris from the grounds myself)I asked for $8,in compensation for all of this as outlined in the letter belowArea VP was forwarded the letter and attachment I sent to Paul and Bill SchumacherSo they don’t handle it (not even sure they saw it), but the VP doesWaiting for his call nowTalked to Area VP, bottom line is I got a lot of excuses, from all driveways crack to no floor is levelDidn’t really accomplish anythingHe said he was proud of the house they builtSo I will publish all my information to the web5/19/– [redacted] the concrete guy came by after being forced to by the builderJust made excuses and ground and caulked the cracks (3)A new house that looks oldI don’t have much faith this fix will last over time, but nothing I can do but wait and see5/20/– Door dentils were finally supposed to be installed today and culvert fixedAt 5:PM received a text that only door dentil came in and they expect the other one tomorrow, I doubt itAnd the culvert will now be done by Friday, more excuses, more delays5/23/– Culvert was supposed to be done by Friday and door dentils installed, but not done and no message as to whySo it doesn’t matter which GM, Builder, Customer Coordinator they have, the story is always the sameStill waiting5/27/– No word from Schumacher, they have just gone silentI finally talked to the builder late today and as I thought, only dentil was ordered and now waiting for the secondThey are not fixing the culvert until the dentil comes inI am waiting for the conclusion of this before I post all of this on the web5/29/– Schumacher now saying Monday for the dentils and rockNo date for the garage doorMonday will be days since close and punch list still not done6/1/– Door dentils and culvert by road fixed todayOnly the garage door panel is left from the punch listDoor panel is being made, no date yet6/4/– Paint left by builder for door was not the right color (I asked for it to be left so I could paint it myself rather than wait for painters)Looks like the color mix by [redacted] was wrong, not Schumacher’s faultWe got more paint at [redacted] and is was right6/8/– Still waiting for a date on the garage doorAlso sent my first warranty request inBack stairs outside of garage were attached to the foundation using a few small nails, it pulled out and the stairs are unstableAlso, of the windows either will not open or are very hard to open and need to be adjusted6/11/– It has now been weeks since the replacement garage door panel did not line upNo date on when it will be in or installedNo word back about warranty itemsI have decided to post this on the web, but will update it in the future if more issues arise

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I spoke with [redacted] on Monday January 12th and he assured me I would hear back about the rest of the listed items either later that day or the next by him or ***Neither has responded, after multiple attempts and multiple different ways trying to contact themIt is now days later and I have no way of knowing what is going onI have not heard back about the $1325.00, if it was sent or when it might beI have heard nothing about the backsplash that we continually asked about and was deleted by the Schumacher companyI have not heard from the fireplace vendor about possible seitherI fear it may be summer before this happens and then the fireplace is no damn goodNo attic steps or window replacements have been installed or communicated to meThere is still work to be done and we closed almost a month agoThis is getting absurd and we are continually using our own finances and times to pick up the slack of this, so-called, professional company Regards, [redacted] **

We have searched our database and do not find a customer or address matching Mr [redacted] with a home built at [redacted] ***, [redacted] ***If our records are incorrect, please let me know As far as the request to complete warranty work on this home, we did send a warranty representative to this home about a week agoHe inspected the roof and determined that the ice build up was due to the extreme weather we had this yearWe have not received any prior warranty requests for this homeIn addition if the home was built over seven years ago as indicated in the complaint, then this would no longer be covered by our warranty and would be considered homeowner maintenanceThis information was conveyed to both Mr [redacted] and his father-in-law who was present for the inspection Please review this information and let me know if you have any further questions

We are behind on this jobI reviewed the job with [redacted] and he assures me that he had scheduled the remaining activities on this job to wrap it up by August We will stay on t\our trades and make this happen

The construction of this home has taken longer than normalWith the tremendous growth of new construction in the [redacted] area (#housing market in the entire country), the availability of quality subcontractors is at a premiumI do not mean this as an excuse, rather a factor for the extended timeIt Is our responsibility to complete this job timelyWe will do that for the customerPrior to the final closing, we will review the overall timeframe and make the appropriate adjustments for the delay to the homeowner Please review this information and let me know if you have any further questions

Schumachef Homes wish I would of dug alittle deeper in checking out this companyvery un organized with builder and contractor relationship...my concrete walls had to be removed.....taking over a month.due to a set back requirement and a foot elevation mistake...allways short on materials...roof half done but doors were installed and water ruined doors......not enough felt paper..would not let first tile guy come back...work was so bad in master shower had to take out and redo....contractor's are forced to bid so low on work they cant afford skilled labor to due quality workwarranty work is very very very slow..trying to get a door problem solved since May

Building with Schumacher Homes was one of the worst experiences of my lifeIt started from the second we started the building processWhen we were in our preconstruction meeting and all anyone cared about was getting the contact signed and getting started on the buildWe have never done this before and had a lot of questions and were not really sure what we wanted, no one was any help they just seemed irritated and ready to move on to the next project They make changes on a drawling of your home with red pen and you are supposed to know from there if you like itWe went back numerous times because we would miss things that we wanted in the house and each time we just sat there with all eyes on us trying to make decisions that they acted like could have cared less aboutIt got to the point where we were told we had too many meetings that we have to pay change order fees of $all because we were trying to ensure we built the perfect forever home for our family; of course no one there cared about that we were just taking too much timeHowever after signing the paperwork they forgot to charge me for almost $worth of wood flooring but since that was their fault I of course had to pay thatThere was also almost a $charge for a special truck that they needed to use because it rained shortly after they started building, I never got asked about this charge I just got sent the bill in the mailI debating on withdrawing my contract so many times and I should have gone with my gut instinct and done soEvery single contractor except for the plumbers had to be called back to the home at least 2-times in order to fix things that they either did wrong or just had poor craftsmanshipI have multiple crooked walls in my homeThey tried everything in their power to not fix the wallsThey tried to hide it with bigger quarter round at the bottom of the trim and then tried to make the baseboard wider by putting extra caulk behind them creating an optical illusion that the wall was straightThe final resolution was to redo the wood flooring because they said that it was crooked in turn making the walls look crookedThe wood floors were in fact crooked and were redone but walls are still crooked as well, it’s just not as obvious as it was before, but still very noticeable in many roomsEven the guys who laid the wood floors said they did the best they could do because of the walls being so crookedMy kitchen windows were installed crooked and yet again we had a complete run around in order to get them fixedThe windows were moved times in order to get them straight and in line with the kitchen cabinetsThe trim around the windows looks terrible because they never replaced it just moved it with the windowsThe trim is all tore up from being removed and placed back on the wall numerous timesIt has been painted over multiple times to hide all the imperfections with a paint brush rather than sprayed on like the rest of the trim in the house, therefore making it look very different and obvious that something is wrongSame with the trim around the door in the mud room half was replaced with hand painted trim and the other half is still the sprayed trim, looking every obvious to anyone that something was changedThe drywall around the windows also looks terrible from moving them because I was told it was a good as they could do without replacing the trim which is what I want done but again is too much work for them to doThey also pulled my kitchen cabinets away from the walls they were originally resting on in order to make the windows look straight and never fixed the walls where the cabinets were originally placedThe dining room window was placed too high making the top of the window trim go into the ceilingWhich was yet again another run around, we were told there was no way to fix it until we contacted corporate and they sent someone out who told the contractor how to fix itThe window is still not sitting how it should be because there is stone on the outside of the house therefore they did not want to move it to the proper location rather they just adjusted the trim on the inside of the window allowing more room so the outside trim was not in the ceiling but now just a hair away from itMy kitchen windows also have moisture between the double panes I have small square windows in my master bathroom which are not centered with one anotherMy living room windows are also not centered, the first two living room windows are over and inch farther apart than the last twoThe trim around the upstairs bedroom door is off centered as well because the stair rail that ends on that wall runs into the trimI have trim that is cut in half around a closet door because they are not centered like they should beMy master bathroom has trim that is clearly crooked because the corner where it meets is crooked and I was told that it’s really hard to make a corner like that straight so yet again I am told to deal with something that is not right because it’s too hard for a professional custom home builder to do it right the first timeI also have trim that is off centered in my master bathroom, one side of the trim meets up with the wall and the other side is ½ inch away from the wallThe caulking all over the house especially in the bathrooms is terrible, a lot of which I am planning on redoing myself to make it look betterI had a breeze coming through the morning room on the back of the house and another huge run around to get that taken care ofThe carpet is the lowest quality I have ever walked onThere is hardly a pad underneath; as you walk over it you are walking on lumps from the subfloorWe told the contractor this and he said they looked and there was nothing thereEven though when you look at the carpet you can see the lumpsMy daughter and I have also stepped on tacks from the carpet that were sticking up and we had to pound back inThe brick on the front had to be redone because it was not done properlyAlso the roof had issues with the shingles, again we were told nothing was wrong and had to go through a hung run around to get fixedWhat makes it even harder is most of the crew doesn’t speak English so trying to tell them what you want is almost impossible even the head contractor couldn’t even speak to them and you wonder why your work is not getting done correctly, the boss can even explain to the workers what needs to be done and what needs to be fixedWe were also supposed to receive a $gift card for allowing Schumacher to use our home as an open house, we have asked about this times and still have yet to receive this cardWhen the painters had to touch up spots up it was very obvious where they had done so we asked them to redo the paintSomething as simple as repainting a wall so that you don’t see where they touched up resulted in another call to corporate and the GM having to come out and see what needed to be doneThere were so many simple things that just needed fixed like that but were made out to be the biggest issue in the world and as soon as corporate was called they were all of a sudden able to fix themIt should not have taken all of my time to call and talk to corporate to get these issues resolvedMy husband and I both work full time and every second we were not at work it was spend arguing over things that were not done correctly or babysitting to make sure things were getting done like they shouldI am a manger of a multi-billion dollar corporation and I would never treat my customers like this or I would be out of a jobI even spoke with a lawyer regarding all of our issues and much to our surprise we were not the first Schumacher customers to talk to him about our optionsI would also like to point out that the model homes look amazing compared to my homeMy home is the Vinemont A and we drove from Ohio to North Carolina just to see the model and it did not have any of the issues we have with our homeI have even gone online numerous times to see if things like the crooked trim, stair rail running into the trim or half cut trim were in there like it was part of the plan and of course they were notI have already gotten one couple to withdraw their contract and request their $deposit back because of all the issues they have overheard us have and a cousin of mine that was going to build with them is looking into other contractors because of the issuesUnless you have time to babysit every crew that comes to your house and patience to argue over everything that is wrong I suggest going with another builderI am not in the least satisfied with my homeI saved for years and have worked very hard for every penny that I have paid for this home and I am insulted that Schumacher never had my best interest in mind only how quickly they could get the home built and get their paydayI paid over $400,to build what was supposed to be the perfect forever home and now I want nothing more than to start over but I can’t because I love the location where it is built and took us over years to findI want to personally thank Schumacher homes for completely ruining my home building experience

Most horrible builder!! The construction was so poor that we are finding issues in the house even after years of occupying the houseWe know that these reviews or forums will not harm the company in anyway because most of the people are like sheep - blindly follow the sheep infront of them! I wish that at least the CEO reads these comments once and sincerely believe that customers are writing these reviews after having real bad experiences and not just for fun! It's not about earning money and not worrying about anything else since a beggar also earns money but he earns it "sincerely" and not cheating others!!

I followed up with our [redacted] General Manager and offer the following response to the attached complaint: Our warranty procedure for homeowners to follow is for the homeowners to call our [redacted] office to schedule serviceUnfortunately the homeowner in this case called our construction manager (CM) and informed him of the plumbing leakOur CM called a plumber to repair the leak and a drywall contractor to repair the drywallUntil the homeowner called into the office on 12/15/15, we were not aware that a painter would be neededWe contacted a painter immediately, but based on the short notice, all painters already had yearend work scheduledWe will complete this work although not in the time frame that the homeowner anticipatedOur CM discussed the vent with the building inspector based on the homeowner's concernsPer the inspector, the vent was installed according to code and was passed on the building inspections The pex piping was installed according to code and passed building inspections The base board in the Dining Room was listed on the Homeowner Orientation as needing to be straightenedOur CM agreed to straighten the baseboard; however, the homeowner did not want anyone else back in the house and signed off on itIf the homeowner has changed his mind, we will gladly schedule a repair and completeThis is the first time we have learned about the un-level toilet in the main bathWe will be happy to schedule this repairPlease review this information and let us know how the homeowner would like for us to proceed with the repairs

I could not be unhappier with my experience thus far with Schumacher Homes, IncApril 24th, marked the Maturity Date for my construction loanOver a year ago, I started what I hoped would be the culmination of a dreamMy home is still not completeI have had to extend my Construction loan resulting in additional costsI signed my contract with Schumacher Homes in January of We closed on the Construction Loan on April 24th, I spoke with the County and they received the signed application for building permit on July 7th, Why it took from the end of April until the first part of July to get the permits in to the County I do not knowThey received the signed Septic Permit on July 21stIt was put in the system on July 25th, The permits were then picked up on August 1st As of today we are a week shy of full months beyond that, and the house continues to sitI believe that when I signed my contract, I had the same reasonable expectations that any new homeowner wouldThe house would be done correctly, and in a timely mannerI felt good knowing I had a reputable, national builder, overseeing my projectI certainly didn't expect that a year of my life would be dedicated to getting this Home builtI have inquired with other builders, spoken to friends and colleagues, and all agree that months is more than enough time to complete a Sq/ft homeYes, that’s correct, Sq/ftI have more than patient, more than fair, the result of which seems to be only my continued financial burden and inconvenienceNow, at almost months in, have I finally decided that I am being take advantage of and that I’m not going to tolerate it anymoreOn September 11th 2015, over a month after the permits were picked up, Ground was broken on my propertyThe foundation was poured a full month later on October 12th, It was a full months before the framers started work on December 13th, Over months, just to start to get the “appearance” of a home on my propertyOne of the largest inconveniences has been the electrical ContractorShortly after I walked the property with Schumacher to stake the location of the home, I made arrangements with the Electrical Service Provider in my area, as instructed, to get temporary power to the propertyThis was done and immediately paid forFrom that point, all that need be done is notify them of the Temporary Pole placement on the property, and they would schedule hooking up the powerAfter several months of waiting they finally placed the poleHowever, it was in the wrong location, on the opposite side of the propertyI hounded the construction manager, emailed, called, and still the Electricians would not come and move the poleOnce framing began, they framers had to use generator powerThe whole house was framed, roofed, and sided using only generatorsThe electrician did not move the pole until he was actually on sight again, to do his work on the inside of the houseBy this time the house was dried inThe Service Provider explained to me that they needed a 4-week lead time to set up permanent power to the house and that since the house was wired and ready to receive power, setting up temporary power now would be a waste of time and money in additional service chargesSo I went ahead and scheduled permanent powerI was informed that at this stage, the contractors generally don’t have their own generators and that I would need to buy oneI had to spend $on a generator to prevent any further delays and keep the project moving forward, all because the Electrician on the job could not inconvenience himself enough to come move a poleThe generator hasn’t stopped the project from moving at the speed of rustThe house still does not have power as the Electrician still has work to perform before the service provider can inspect it to see that it meets all their requirements prior to one of their technicians connecting permanent power to the houseNot long ago, the Construction Manager quit, siting that he could no longer in good conscience work under the General ManagerThe General Manager called me and asked me “What’s going on with your house?” Are you kidding me?! Isn’t it your job to know?! This is indicative of the lack of oversight and attention that I feel my project has had over the past monthsWe met at the job site and to his shock, many items were built incorrectly and not to planBy this time the Electrical, plumbing, and Sheetrock contractors had been there and done their workSo some of this work had to be torn out and rebuilt resulting in further delaysThis is constitutes nothing short of poor project management and oversight, bordering on very little at allThe G.Mlet the Construction manager just run with itThe Construction manager got a framing crew he trusted, and just let them run with it, and now because of lack of quality control and oversight, we have to back track and correctAll of this resulting in additional cost and inconvenience for meTo his credit, The G.Mdid make an effort to appease me by giving me a 42” bar in the kitchen, and additional stonework floor to ceiling at the fireplace as opposed to just the mantle height at no cost to meThe very least he could do for the mistakes made and the subsequent delays resultingThat being said, I think that Schumacher Homes to this point has lost nothing to this pointThey aren’t making more money off of me by the concessions given and gratefully accepted, but not gaining from me does not equate to a lossAt present, they are still getting the contracted price of the homeThey lose nothingTo date I have been the only one inconvenienced by this whole processAt this point I don’t feel that Schumacher is going to give my home, the place where I hope to live the rest of my life, adequate consideration or attention, until they have something to loseI have spoken with the “National Administrator” at SchumacherShe seemed to be sympathetic and understandingApparently her experience with her own home build was less than desirableI cannot say if she owns a Schumacher HomeMy recollection of the conversation was, in summary, she spent about months being unhappy about it, but then came to love the new homeFrankly, I am paying over $220,for this tiny house, and I don’t think myself, or anyone for that matter, should have to be unhappy about it for one single dayAt this point, I cannot in good conscience recommend this builder to any prospective home buyer

I completed building my Schumacher home 01/2016, the general contractor was a nightmare I still to this day two months later have holes in my yard from the well line being put in, my electrical bill has been over $because of faulty a/c unit/electrical work and just today found out the well inspection was never completethis issue has placed my family health and well being at risk This was the worse experience I have ever had